Hotel Cafe Royal, London

I’ve been walking past this hotel all my life. Nothing prepared me for the experience we had. It was quite simply wonderful. Only one night as we were at a matinee theatre performance in the afternoon. An Amex booking gave us a (mild but grateful) upgrade, breakfast included (worth a lot) and £125 in the bar (easily spent!). All the staff were off the scale amazing. We loved every moment. Enjoy if you go! You won’t regret it.

Our 3-night stay at Hotel Café Royal in London was an absolute delight. Perfectly situated on Regent Street, the location was enormously ideal—mere steps from Piccadilly Circus, the glittering theaters of the West End, and upscale shopping on Bond Street. We wandered effortlessly to Soho’s eclectic eateries and vibrant nightlife, or hopped to Mayfair’s galleries without ever needing transport. The central spot made our London adventure feel alive and accessible, turning every day into a seamless exploration of the city’s pulse.
From arrival, the reception team impressed with their incredible attentiveness. Check-in was swift and personalized; they greeted us by name, offered refreshing welcome drinks, and shared tailored recommendations for hidden gems around town. Their genuine smiles and efficiency eased any travel fatigue, setting a luxurious tone right away.
Room service was equally outstanding—reliable and indulgent. Whether craving a midnight snack or a hearty breakfast in bed, deliveries arrived promptly, piping hot, and beautifully presented. The menu’s variety, from classic British teas to gourmet international dishes, satisfied every whim with top-notch quality and flavor.
Yet, the concierge team stole the show—they were simply spectacular! Proactive and resourceful, they anticipated needs we hadn’t even articulated. On our first day, they secured coveted tickets to a sold-out show at the nearby theater, complete with prime seating. When rain threatened our plans, they swiftly arranged umbrellas, a chauffeured car, and alternative indoor activities like a private tour of a local museum. One evening, they recommended an off-the-beaten-path restaurant in Covent Garden, reserving a cozy table and even suggesting menu highlights based on our preferences. Their expertise extended to practicalities too, like navigating public transport or sourcing unique souvenirs. It felt like having personal insiders dedicated to making our trip unforgettable—professional yet warm, they elevated the entire experience to extraordinary heights.
The hotel itself blends historic grandeur with modern opulence: our suite featured sumptuous bedding, a spa-like marble bathroom with premium amenities, and stunning views over the bustling streets below. Mornings started with natural light flooding in, invigorating us for the day ahead.
In summary, Hotel Café Royal offers unparalleled luxury through its prime location, impeccable service across reception and room service, and especially its world-class concierge. We’d return without hesitation—thank you for memories that linger! Highly recommended for anyone seeking sophistication in the heart of London.

Absolutely gorgeous hotel, decor is beautiful . This has to be my favourite hotel in London as it ticks all the box’s. Great location, rooms so quiet, staff go out of their way to make you feel welcome and there’s an amazing spa.
I could not fault it. The little details are spot on and very much appreciated. I’ll return.

I had the most amazing stay here for my birthday. From start to finish, my expectations were exceeded. Excellent service, beautiful surroundings and a relaxing and welcoming atmosphere. An extra special thanks to Rudolph whose kindness and wonderful service made my stay even more special.

My husband and l stayed at Hotel Cafe Royal for the first time to celebrate a birthday. And we were joined by our two dogs as well.
The hotel is stunning but the highlight for us was how well our dogs were treated throughout the stay.
When we were shown to our room, we were delighted to see that they were both given a large dog bed to sleep on, mats with their names embroidered on them, a bag of dog treats, a dog toy each and a goodie bag supplied by Paw Daw of London. All of this and the hotel doesn't even charge for dogs staying!
We dined in The Cafe Royal Grill, drank in the Green Bar and had breakfast and all the time our dogs were allowed to join us and they were even allowed to sleep on the furniture.
Hotel Cafe Royal were so accommodating with them and it truly made our stay.
They also looked after my husband, who was celebrating his birthday, with balloons and a birthday message in the room and a complimentary cheesecake from Cakes and Bubbles and a nod to his birthday at breakfast too.
We couldn't fault a thing about our stay and would highly recommend it to everyone.

Excellent hotel. Ideally located in London for walking around and exploring the city.
The rooms are very beautiful, spacious, and extremely comfortable. The staff is truly focused on guests’ well-being. They showed thoughtful touches for my birthday, for example.
If I had one slightly negative thing to say, it would be that the savory breakfast dishes didn’t seem to live up to the hotel’s high standards. Otherwise, everything is perfect

This is an addendum to my previous review and follows a response from, and subsequent correspondence with, General Manager Eugene Leonard. His handling of my complaint was exemplary. I have faith that he will take steps to address the faults I identified from our original visit. Credit where it is due when it comes to customer complaints handling.

I just stayed at Hotel Cafe Royal with my family for 8 days. I cannot say enough amazing things about this hotel. Check in was seamless.....the room was lovely...and the concierge team was the best that I have ever experienced. Amine and his team at the concierge desk helped us secure tickets to two soccer games, transportation to and from, dinner reservations every night, private tours to some historical sites, and airport transfers. They even took care of shipping some items home for us. Again, no ask was too big and they made everything seem seamless and easy. They truly cared for us as guests and made us feel like family. We are already planningout next visit!

Awful afternoon tea. Where to start? Uncomfortable, small table, warm champagne, random service, horrid cakes and a whopping bill. The worst of London hospitality.

The staff here are incredibly friendly and provide outstanding customer service. One individual truly stood out, Tommy, the genial gentleman who welcomes you and assists with luggage, ensuring your arrival and departure are smooth and effortless. His exceptional service genuinely enhanced my experience. I look forward to returning soon!

The breakfast was 10/10! and the gym and spa amazing!

I booked a stay for one night so I could do some Christmas shopping, I made a reservation in the Grill Room for dinner, This turned out to be a complete disaster.
The waiter managed to get every aspect of my meal wrong. Wrong sauce for my steak, wrong potatoes, to mention a few. Very disappointing. He even used fowl language stating he had F**K up????

We had a delightful afternoon tea to help celebrate a friend’s 40th birthday.
The room was stunning , the table linen was beautiful , the crockery was elegant . The sweet and savoury options were dainty and tasted exquisite.
Have to say the service was exceptional. To a person, everyone was professional, but friendly and nothing was too much trouble.
I just noticed one negative and I wondered if someone in management might comment.
When we went to use the toilet , it was down a very dimly lit wooden staircase . No carpet . The staircase and the toilet doors would have benefited from a coat of varnish. There were only two toilets for a dining room of “mostly” women . On entering the toilet there was a small waiting area . Nothing on the walls. Just a small bare room . The actual toilet was very average , and did not even closely match the elegance of the room we had just left . I was very surprised . When I visited again ( 2 pots of tea later ) the basket for dirty hand towels was overflowing and there were hand towels all over the floor . Nothing matched the surroundings in the rest of this very beautiful hotel . It just seemed strange .
As stated , we had a delightful afternoon. The birthday girl loved it , so all was good.
I just wondered if anyone would like to comment about the only negative part of the afternoon. It baffles me still .
Thank you .

Hotel Café Royal in London is a stunning blend of historic charm and modern elegance, offering immaculate cleanliness, breathtaking views over Regent Street, and beautifully designed interiors that exude luxury. The service is consistently exceptional, with staff attentive to every detail, and my experience was made even more memorable thanks to David, a waiter who provided personalized care by remembering my preferences and offering thoughtful recommendations. His warmth and professionalism perfectly complemented the hotel’s refined atmosphere, making my stay feel both indulgent and genuinely welcoming.

This is going to be our default hotel in London. This is by far the best hotel I stayed in. The service is amazing - everyone is trying to make it an incredible experience for you as a guest. The location was great for us - very close to shopping and the street is fantastic. We took the breakfast and it was worth every penny. Rooms were spacious, modern and very clean.

Here last October. The vibe is great! Really amazing. The staff name Anna? Annie? Ann? I dont remember the exact name but she's really proactive and her nice.

What a gem - this hotel is amazing! The location, the design the food and above all the staff were some of the best I have ever experienced in a hotel in London - from check-in to checkout it was flawless and you can feel they genuinely care about the guests and go above and beyond at ever opportunity. Would go back to stay again in a flash!!

Excellent hotel spoilt only by a bad bar. Our room was spacious and very comfortable and despite the busy location there was no noise from the street. Service was great with attention to detail and charm. Breakfast was excellent as was dinner at Alex Dilling. The pool is large enough for lap swimming though the lighting is a little dim. Only the bar failed to live up to expectations. It was crowded, had very intrusive music even early in the evening, cocktails were weak and overpriced anď service not very good. Nearby tables got nibbles but despite being a group of 4 and ordering two rounds of cocktails we got nothing. They the had the temerity to add 15% service AND leave the gratuity line on the bill open! No way was it worth a tip.

Treated myself to an Afternoon Tea, in The Grill Room, (the space is very ornately decrated) after doing my last bit of Christmas shopping! Staff lovely and attentive and took my coat and extra bag to their cloakroom, saved having to make sure I didn't have to make sure bag was tucked away under table to prevent and trips. Just the right amountto eat so that I didn't leave in a food coma! Two lovely glasses of Verve Cliquot Rosé champagne. Even had a little plate with a candle and 'Congratuations' piped on the plate to celebrate my final shopping trip! I didn't feel that I had to rush and could have spent the rest of the day there! Arrived around half twelve (although table booked for 13.15) and left just after three. Thoroughly recommend a visit.

As three adult women traveling for a girls' weekend, we were absolutely delighted with our stay at Hotel Cafe Royal. From the moment we arrived, the experience was extraordinary. This hotel will now be our go-to choice whenever we visit London.

The service was exceptional (special thanks to Ricardo, Hiu, Mustafa, and the entire concierge team for their outstanding service, as they warmly greeted us each and every time we stepped foot into the lobby). The entire staff went above and beyond to make us feel welcomed and cared for.

The room was luxurious and spacious (we had a junior suite that easily accommodated three adults). The spa was a perfect place to spend a rainy morning, and the afternoon tea should be on your list to experience (we were so full towards the end that we couldn't even make it to the last course, so they kindly sent the remaining food up to our room in the most beautifully displayed way).

Our experience was elevated by the expertise of the concierge team. Their dinner and show recommendations were flawless, and they handled our last minute requests with ease.

The hotel is easily reachable from LHR via the tube, with a stop located right outside the entrance. The location is perfect for sightseeing and those who want an area full of great restaurants and bars.

Thank you to everyone at the hotel for making our trip unforgettable. We are already looking forward to our return.

Just like the name we felt like royalty
It was all luxury and cozy. The treatment was as though we were princesses in a royal palace. It was an experience I loved!! I can't wait to go back!!!