Sandcastles On The Broadwater

Hotels
8.1 (799 reviews)
392 - 398 Marine Parade , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Noise from nearby road

Categories

Cleanliness
6.56
Several reviews mentioned unclean units, dirty appliances, and overall dissatisfaction with cleanliness.
Service
8.53
Staff were described as helpful and accommodating, addressing some issues promptly.
Location
8.57
Multiple reviews highlight great location near attractions and transport.
Room Quality
7.52
General satisfaction with room amenities, although some rooms were noted as needing renovation.
Amenities
8.55
Positive comments on pool and BBQ facilities, although some minor issues were noted.
Value for Money
8.51
Reviewers expressed satisfaction with the value, especially given the savings from changing bookings.
Food and Beverage
8.06
Description mentions proximity to restaurants but lacks specific feedback on food quality.
Overall Experience
8.53
Overall experience was positive despite some issues; many expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:25

Property Description

Luxurious Self-Contained Accommodation
Sandcastles on the Broadwater offers a luxurious stay just a short drive from Surfers Paradise. The spacious apartments feature full kitchen and laundry facilities, private balconies, and cable TV for a comfortable retreat.

Fantastic Guest Facilities
Guests can take advantage of the swimming pool, games room, fitness centre, and barbecue area for leisure and relaxation. The spa bath offers a perfect way to unwind, while the tour desk can help plan exciting outings to theme parks and cruises.

Convenient Location
Conveniently situated near major theme parks and shopping outlets, Sandcastles Gold Coast provides easy access to entertainment and retail therapy. Don't miss the chance to experience the best of the Gold Coast at Sandcastles on the Broadwater.

Important information:

Please note that this property is a 3-story complex and has no elevator access. Please note we do not accept American Express credit card. The property takes full payment for the booking in line with the cancellation policy. If its a Pay Now and Save / Non refundable booking full payment will be taken within 24 hours of your booking. Our Office hours are 8.00am – 4.00pm Monday-Friday, 8.00am – Noon Saturday and 8.00am – 11.00am Sunday and public Holidays. If your arrival time is outside of these hours, please contact us 24 hours prior so alternative arrangements can be made for your check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 6 per person per night when using an available cot.
    Children up to and including 1 year old stay for AUD 6 per person per night when using an existing bed.
    People 2 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 799 reviews
Cleanliness: 6.56
Service: 8.53
Location: 8.57
Room Quality: 7.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.53
A
Andrea • family_with_children • au
5
Complex ok but would need a different unit
Pros:

Note: this review is for Blue Water Bay Apartment but was booked via Sandcastles on the Broadwater. The location was great for our purposes and the size of the unit was excellent for a week’s accommodation.

Cons:

The apartment is dated and needs some attention. Had to rearrange the second bedroom to be able to use the powerpoint, there was mould in all of the silicone around the sink, the kitchen cupboards were disintegrating, fan in the second bedroom was not functional, and there were no trays to cook on in the oven. Management mentioned they had only recently taken this unit over so hopefully it can be improved for future guests.

2026-05-14 • via Nuitee
M
Maria • solo_traveller • au
3
Not the same as it appears online
Pros:

The photos did not look like the hotel.. unfortunately it was very unclean and uncomfortable.

Cons:

It felt dingy and a bit rough. It was very unclean and did not appear like photos online

2026-05-10 • via Nuitee
S
Skye • couple • au
10
Perfect getaway
Pros:

Well presented , beautiful gardens nice big apartment, everything you need , perfect location walking distance to pubs and takeaways fair priced . Good balcony views

Cons:

Nothing I didn't like

2026-05-08 • via Nuitee
K
Kelly S • solo_traveller • au
10
Perfect Stay
Pros:

Great location and facilities. Quiet room with a lovely view. Wonderful and helpful staff.

Cons:

Nothing.

2026-05-08 • via Nuitee
T
Triana • family_with_children • nz
9
2026-05-05 • via Nuitee
A
Ashley • family_with_children • au
10
Would stay again! Value for money
Pros:

The only flaw would be the missing blinds, however the sun rising through the window over the water was too beautoful to sleep through anyway :) This apartment was like a mini townhouse, huge and comfortable. Walking distance to delicious food & coffee. Beautiful spot. No elevator which made me move my legs and my body loved me for it haha

Cons:

nothing really, it was great!

2026-04-26 • via Nuitee
K
Kasey • family_with_children • nz
4
Great location to stay
Pros:

Central to everything we wanted to do

Cons:

Our apartment was dirty, had tape on switches, one fan in one of the rooms didn’t work, dirt and dust on all surfaces. Staircase smelt and had all the paint peeling off and dirty

2026-04-23 • via Nuitee
R
Roydon • family_with_children • au
7
2026-04-19 • via Nuitee
S
Samantha • family_with_children • au
4
Overpriced, nothing like the photos shown on the site, in need of a very deep clean
Pros:

Location was good and the bbq area and pool were kept immaculately clean each day. The washing machine and dryer were very handy to have.

Cons:

The apartment was nothing like the photos suggested on the website. Our apartment was filthy - the lovely receptionist replaced a shower head when I showed her a photo of how mouldy and grimy it was which was nice of her. The skirting boards have thick grime on them, the fly wire doors have THICK dust on them, the corners of the rooms have piles of dust, the aircon also covered in dust and needs a filter changed as it smells musty. For what we paid (close to $500 per night) I’m not at all satisfied with the property

2026-04-16 • via Nuitee
S
Samantha • solo_traveller • au
2
2026-04-09 • via Nuitee
S
Samantha • family_with_children • au
5
2026-04-09 • via Nuitee
S
Sandy • family_with_children • au
9
2026-04-06 • via Nuitee
L
leon • extended_group • nz
10
2026-04-03 • via Nuitee
M
Martin • couple • au
9
Spacious, quiet and good value
Pros:

Great location, short walk to cafes & shops - great pool - quiet and relaxed

Cons:

Nothing

2026-03-30 • via Nuitee
L
Lucie • couple • cz
9
2026-03-30 • via Nuitee
C
Claudia • family_with_children • au
10
2026-03-29 • via Nuitee
P
Peta • solo_traveller • au
7
Had a pleasant stay at Sandcastles. We obviously stayed in an older room which could do with a makeover/refresh. All
Pros:

The bedding was comfortable and clean.

Cons:

Curtains have seen better days!

2026-03-21 • via Nuitee
K
Katrina • extended_group • au
5
2026-03-21 • via Nuitee
N
Nicola • family_with_children • au
6
Did the job for what we needed. A bit tired & in need of renovation.
Pros:

Convenient location for what we needed. Beds were comfy & clean. Unit was spacious & 2 car parks were allocated. Staff were friendly.

Cons:

Ask for a unit at the back of the property if you want a good nights sleep thanks to the hoons on Marine Parade. The smell of smoking when walking up the stairs to access the unit wasn’t pleasant.

2026-03-20 • via Nuitee
V
Vicki • family_with_children • au
8
Great place to stay and will stay there again
Pros:

Loved the position of the apartment. Restaurants and pub close by. Close to Harbortown.

Cons:

Nothing

2026-03-16 • via Nuitee