Sandcastles On The Broadwater

Hotels
8.1 (768 reviews)
392 - 398 Marine Parade , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Noise from nearby road

Categories

Cleanliness
6.56
Several reviews mentioned unclean units, dirty appliances, and overall dissatisfaction with cleanliness.
Service
8.53
Staff were described as helpful and accommodating, addressing some issues promptly.
Location
8.57
Multiple reviews highlight great location near attractions and transport.
Room Quality
7.52
General satisfaction with room amenities, although some rooms were noted as needing renovation.
Amenities
8.55
Positive comments on pool and BBQ facilities, although some minor issues were noted.
Value for Money
8.51
Reviewers expressed satisfaction with the value, especially given the savings from changing bookings.
Food and Beverage
8.06
Description mentions proximity to restaurants but lacks specific feedback on food quality.
Overall Experience
8.53
Overall experience was positive despite some issues; many expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:25

Property Description

Luxurious Self-Contained Accommodation
Sandcastles on the Broadwater offers a luxurious stay just a short drive from Surfers Paradise. The spacious apartments feature full kitchen and laundry facilities, private balconies, and cable TV for a comfortable retreat.

Fantastic Guest Facilities
Guests can take advantage of the swimming pool, games room, fitness centre, and barbecue area for leisure and relaxation. The spa bath offers a perfect way to unwind, while the tour desk can help plan exciting outings to theme parks and cruises.

Convenient Location
Conveniently situated near major theme parks and shopping outlets, Sandcastles Gold Coast provides easy access to entertainment and retail therapy. Don't miss the chance to experience the best of the Gold Coast at Sandcastles on the Broadwater.

Important information:

Please note that this property is a 3-story complex and has no elevator access. Please note we do not accept American Express credit card. The property takes full payment for the booking in line with the cancellation policy. If its a Pay Now and Save / Non refundable booking full payment will be taken within 24 hours of your booking. Our Office hours are 8.00am – 4.00pm Monday-Friday, 8.00am – Noon Saturday and 8.00am – 11.00am Sunday and public Holidays. If your arrival time is outside of these hours, please contact us 24 hours prior so alternative arrangements can be made for your check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 6 per person per night when using an available cot.
    Children up to and including 1 year old stay for AUD 6 per person per night when using an existing bed.
    People 2 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 768 reviews
Cleanliness: 6.56
Service: 8.53
Location: 8.57
Room Quality: 7.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.53
G
Garry • family_with_children • au
7
Pros:

Great location. Facilities at the unit were more than adequate. Handy to public transport. Enjoyed.

2026-02-14 • via Nuitee
L
Lucy • family_with_children • au
8
Perfect location, great bbq area and pool, easy access to all goldcoast
Pros:

Great location
Rooms very spacious
Pool area and bbq area great
Parking available

Cons:

Our room was not cleaned adequately
Dust on walls
Rubbish under lounge
If you struggle with stairs you are best to ask for a ground floor room no lift available

2026-02-11 • via Nuitee
K
KIKI0000 • extended_group • au
6
Pros:

Swimming pool and spa.
The rooftop spa was lovely but did take around 45 minutes to fill.

Cons:

Staff seemed very unimpressed to be working. Dated apartment with dated furnishings. Very suspicious marks on the blanket in the main bedroom. TV's weren't smart, no working remote and no remote at all in the main bedroom. No chrome cast, just a DVD player, 🤦‍♀️

2026-02-08 • via Nuitee
S
stevenson • family_with_children • au
8
2026-01-31 • via Nuitee
K
Kate • family_with_children • au
8
Pros:

Pool area

Cons:

Apartment wasn’t very clean. Beds uncomfortable

2026-01-29 • via Nuitee
T
Trevor • couple • au
9
Fabulous, good size unit in a good location
Pros:

Great location, good size room and staff were friendly and helpful

Cons:

The unit was new to the letting pool, we had a few teething problems however the staff did everything possible to resolve.

2026-01-23 • via Nuitee
J
jeff • couple • au
10
We will definitely be returning
Pros:

Altogether we were delighted with the room and the staff

2026-01-22 • via Nuitee
C
Cathrine • family_with_children • au
9
They did everything they could to make our trip great this is a very good place to stay
Pros:

The location was fantastic, facilities are awesome has a great pool, bbq area, well equipped kitchen in your unit, big tv, aircond, washing machine, dishwasher, hairdryers. No complaints.

Cons:

The mixer taps in the ensuite were leaking in both the vanity and the shower. This lead to mold in the shower once we let the reception know they were most apologetic and were getting straight on to it

2026-01-20 • via Nuitee
G
Glenn • family_with_children • au
9
2026-01-19 • via Nuitee
B
Benjamin • family_with_children • au
3
Cons:

Cleanliness, leaking tap, flooding bathroom

2026-01-19 • via Nuitee
W
Wilma • family_with_children • au
1
Very disappointing as we had booked months ago and family travelled from other states
Pros:

Nothing. After speaking with reception I was given a full refund but I then had to find accommodation for 6 people for the week.

Cons:

The apartment was filthy. Everything was greasy dusty or dirty. Windows were dirty, food scraps in the lounge, bathrooms smelled, frypan had baked on food in it, dishwasher was slimy. Broken clothes airer, dirty dusty carpets.

2026-01-19 • via Nuitee
A
Alanna • family_with_children • au
6
We had a nice break
Pros:

Location was good
Spa warm
Apartment was good size

Cons:

Apartment was dirty, mould in Bathrooms
Toilet was smelly
Tv didn't work when we got there
Pool was not heated, too cold to swim
Grounds need a lot of work to clean up

2026-01-19 • via Nuitee
D
David • extended_group • au
5
Pros:

Not much

Cons:

No air-conditioning in bedroom

2026-01-16 • via Nuitee
A
AIGARS • family_with_children • lv
10
perfect
Pros:

perfect location with a pool

Cons:

all good

2026-01-15 • via Nuitee
A
Annette • extended_group • au
7
2026-01-15 • via Nuitee
S
Stephanie • family_with_children • de
2
Disappointing
Pros:

Pros: Great location. The pool and spa were excellent and the spa was working.

Cons:

Cons: Unfortunately, the apartment was a major let-down. It wasn’t just dirty — it was filthy (photos attached). For over $4,000 for 7 nights, this is completely unacceptable and I’m requesting a partial refund.

Cleanliness issues included:
• Hair from previous guests everywhere (honestly disgusting)
• Dirty tissues left in the bedroom from a previous guest
• Used soap pieces from previous guests left upstairs in the bathroom
• Soap residue from previous guests still stuck to the shower tiles/soap dish
• Black mould in the shower
• Thick dust everywhere — so bad I was sneezing daily the entire stay
• Old carpet that clearly hadn’t been properly cleaned
• Gunk inside cabinets
• Smudge and coffee stains in the wardrobe
• Dishes were so dirty we had to deep clean them before we could use them
• Broken salad bowl / damaged items
• Hair ties left behind from a previous guest
• Freezer tray broken and freezer dirty
• Washing machine and dryer dirty
• Balconies dirty and upstairs balcony furniture rotting
• Rubbish disposal area downstairs was a disaster

Maintenance / service issues:
• Upstairs bed was wobbly
• Downstairs TV didn’t work — it was replaced and still didn’t work properly
• Reception was never open when we went
• Only one key provided for a 3-bedroom apartment
• Old paint stored in the unit (clutter/unfinished maintenance feel)
• Iron was filthy and broken and ruined my $200 dress; ironing board unusable

We raised the cleanliness issues during the stay and they apologised, but nothing was properly rectified despite promises. We also received a letter stating fresh linen/towels would be provided on day 3 or 4 — it didn’t happen until day 5 after I followed up.

Overall: great location and great pool/spa, but the cleanliness, upkeep, and service were far below acceptable standards for the price.

2026-01-08 • via Nuitee
B
Bianca • family_with_children • nz
7
Pros:

Property was in a great location and had great views and the pool was amazing

Cons:

Disappointing that I needed to clean the apartment before being able to use anything.

2026-01-07 • via Nuitee
K
Kathleen • family_with_children • au
5
I wouldn’t recommend at all and regret booking it.
Pros:

Location

Cons:

I was unaware that the property did not have a lift until after we had booked - I currently have a significant knee injury that prevents me from doing stairs - in that regard it was awful and prevented me from doing the things I wanted to do to avoid the stairs.
The towels etc were very old and thin - they need to be replaced. It felt like we were in a cheap motel not a property that was more that $500 a night.

2026-01-07 • via Nuitee
K
Kelly • family_with_children • au
4
The rooms were extremely dusty and dirty. The cleaners (IF ANY) need to be fired. My husband actually stood on a broken
Pros:

The location and pool/bbq area.

Cons:

The state of the rooms were extremely disappointing, very dirty.

2026-01-04 • via Nuitee
R
Rebecca • family_with_children • au
8
Lovely get away with family
Pros:

Was easy to drive from.

Cons:

Stairs an apartment desperately needed cleaning and walls in apartment washing spa was dirty and needs replacing

2025-12-29 • via Nuitee