Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful gardens
Luxurious atmosphere
Cons:
Location may be too far for some
Food variety could improve

Categories

Cleanliness
9.45
Rooms were large and clean, and the hotel was well maintained.
Service
9.95
Staff were exceptionally nice and accommodating, providing a warm welcome.
Location
8.45
Hotel is far from the center but offers relaxation and quiet.
Room Quality
9.75
Rooms are spacious, beautifully designed, and offer great views.
Amenities
9.45
Facilities, gardens, and pool areas are beautiful and well maintained.
Value for Money
8.95
Slightly expensive, but quality matches the price.
Food and Beverage
8.45
Food quality was hit-and-miss; some dishes were unorthodox.
Overall Experience
9.95
A memorable honeymoon stay with thoughtful gestures from the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:51

Property Description

Luxurious Accommodation with Japanese Garden Views

Spa and Wellness Retreat
Indulge in massages with scented oils and traditional hot-spring baths at YU The Spa. Relax in the glass-enclosed indoor pool or rejuvenate in the open-air heated hot tub.

Culinary Delights and Dining Experiences
Enjoy Italian dishes under Venetian chandeliers at Il Teatro, savor Japanese cuisine at Miyuki, and explore international flavors at the Bistro.

Experience the epitome of luxury and relaxation at Hotel Chinzanso Tokyo. Book now to immerse yourself in the beauty of the historic Japanese garden and enjoy top-notch amenities and services.

Important information:


A deposit via PayPal for nonrefundable plan is required to secure guest reservations. The property will contact the guests after booking on instructions about payment. Guests must make the payment via PayPal within the instructed date or guest reservations may be canceled.


Spa & Pool access is available at an additional charge, unless included in room charge. Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool. Children 12 years old and younger must be accompanied by an adult. Children 13 years and older may enter the fitness center.


We would like to announce that all the facilities in the pool area will be temporarily closed for regular maintenance.
The maintenance will be held on the following dates.
・From Monday, September 29, 2025 to Friday, October 3, 2025
・From Monday, March 2, 2025 to Friday, March 6, 2025
The fitness gym, bathing area with “Onsen” bath and locker rooms can be used during the above periods.
The swimming pool, dry sauna, Jet bath and steam sauna will be closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Mon, Sep 7, 2026 until Fri, Sep 11, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Location

Guest Reviews

9.3
Based on 1399 reviews
Cleanliness: 9.45
Service: 9.95
Location: 8.45
Room Quality: 9.75
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 9.95
D
Debbie • family_with_children • nz
8
Enjoyable but not sure I’d stay again
Pros:

Beautiful and lovely gardens, very nice

Cons:

You can’t Just go to the swimming pool you have to pay extra and you can’t Just go to the restaurants you have to have a booking. A little frustrating!

2026-10-17 • via Nuitee
I
Izabela • couple • pl
9
2026-10-17 • via Nuitee
I
iwata • couple • jp
10
最高でした。
Pros:

全てが良かった。良すぎてびっくりしています。

Cons:

なし

2026-10-16 • via Nuitee
D
Dustin • solo_traveller • us
10
Pros:

The hotel was Beautiful inside and out!! Definitely coming back!

2026-10-16 • via Nuitee
D
Debbie • couple • nz
8
We enjoyed our stay, but not really child friendly as there is nothing to entertain them
Pros:

Beautiful inside and out. Very comfortable and lovely rooms

Cons:

That you have to pay for to use the swimming pool and really hard to eat at the hotel if u don’t have a booking

2026-10-14 • via Nuitee
L
Louise • family_with_children • au
10
Excellent hotel.
Pros:

Excellent view from our room.
Very comfortable beds.
Pretty gardens to walk around.
Very accommodating staff. Excellent English. Very friendly and helpful.
Saw a few weddings at the hotel while we were there.
Across the road from the Cathedral - lovely to see it.

Cons:

Loved it all.
It's a bit of a hike to the station.
So taxis seem to be the best option.

2026-10-14 • via Nuitee
S
Schatz • extended_group • de
9
2026-10-13 • via Nuitee
S
Schatz • couple • de
9
2026-10-13 • via Nuitee
Y
YUUKO • couple • jp
8
くつろげた
Pros:

庭園

2026-10-12 • via Nuitee
D
Diem • family_with_children • au
10
Excellent! Would stay again. Highly recommended
Pros:

Impeccable service and exquisite gardens

Cons:

Nothing

2026-10-12 • via Nuitee
上田 • couple • jp
10
2026-10-10 • via Nuitee
E
Eszter • couple • fr
7
An alright hotel
Pros:

It is a beautiful old hotel. Looks great, and the location is not bad at all.
The staff was very professional and they had a member to help with everything. It was also very clean.

Cons:

The noise! We went during the typhoon season and the rain made quite a noise falling on the edge of the windows. It was really annoying but the staff did everything to help us.
I also did not like that we were supposed to pay to use the facilities or that for example the door of the cabinet was hanging broken. It is a 5* hotel. It should not be like this. I know it is old and a national heritage, but still...

2026-10-08 • via Nuitee
T
TANZEL MOIN • couple • de
9
Pros:

Garden and hospitality

Cons:

Nothing they took a very good care of us

2026-10-08 • via Nuitee
F
Frauke-Anja • couple • de
8
Sehr zu empfehlen, wenn man abseits des großen Trubels sein möchte.
Pros:

Traumhafter Garten, große Zimmer.

Cons:

Personal spricht nicht durchgehend englisch.

2026-10-07 • via Nuitee
A
alexandre • couple • fr
10
Magnifique
Pros:

La qualité de service ainsi que le charme de l'hôtel.
L'hôtel est très agréable avec son jardin et son aménagement.
Les chambres sont très spacieuses et confortable.
La qualité de service est irréprochable pour un hôtel 5 étoiles.

Cons:

Je trouve que d'inclure le prix du spa ou de la piscine dans le prix de la chambre serait plus pertinent même si il faut payer plus chère.

2026-09-17 • via Nuitee
A
Anna • solo_traveller • pl
10
Pros:

The hotel is absolutely beautiful, and walking through the gardens is a wonderful experience — the whole setting feels almost like something out of a movie. The rooms are lovely, clean and comfortable, and the staff were exceptionally friendly, welcoming and helpful throughout our stay.

The only thing I found a little disappointing was that, considering the standard and price of the hotel, there are additional charges for facilities such as the swimming pool and sauna. At a hotel of this level, I would have expected these facilities to be included in the room rate.

We were also a little disappointed with the Italian restaurant. Pizza was only available through room service and could not be ordered in the restaurant itself. After spending three weeks travelling around Japan, my daughter and I were really looking forward to sitting down and enjoying some Italian food. We were surprised that such a classic Italian option wasn’t available in the restaurant, especially when travelling with a child, so in the end we went out into the city for dinner instead.

Apart from these small points, we had a very pleasant stay. It is a beautiful hotel with a wonderful atmosphere, lovely surroundings and genuinely warm and attentive staff.

2026-09-17 • via Nuitee
S
Satoko • solo_traveller • jp
9
Pros:

スタッフの皆さん、庭園、施設、設備、調度品、食事など、全てが素晴らしかったです。ガーデンビューの部屋からルームサービスを楽しみながら眺める「東京雲海」も最高でした。

Cons:

換気扇をつけていても、部屋に入った瞬間、こもったような臭いがしました。入室して数分もすると鼻は慣れましたが、年季が入っているため仕方ないのかなと思いつつ、湿気っぽい？カビっぽい？ような何とも言えない臭いでした。

2026-09-17 • via Nuitee
T
Tomislav • couple • dk
8
Pros:

Amazing hotel, bug rooms, great facilities, great hospitality.

Cons:

Breakfast was subpar. Location was a bit far from everything.

2026-09-15 • via Nuitee
J
Junbing • solo_traveller • au
10
2026-09-11 • via Nuitee
P
Pavel • couple • jp
8
2026-09-09 • via Nuitee