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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Babysitting/child services
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Chapel/shrine
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Public Bath
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Hot spring bath
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Wine/champagne
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Strollers
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Japanese Garden Views
Spa and Wellness Retreat
Indulge in massages with scented oils and traditional hot-spring baths at YU The Spa. Relax in the glass-enclosed indoor pool or rejuvenate in the open-air heated hot tub.
Culinary Delights and Dining Experiences
Enjoy Italian dishes under Venetian chandeliers at Il Teatro, savor Japanese cuisine at Miyuki, and explore international flavors at the Bistro.
Experience the epitome of luxury and relaxation at Hotel Chinzanso Tokyo. Book now to immerse yourself in the beauty of the historic Japanese garden and enjoy top-notch amenities and services.
A deposit via PayPal for nonrefundable plan is required to secure guest reservations. The property will contact the guests after booking on instructions about payment. Guests must make the payment via PayPal within the instructed date or guest reservations may be canceled.
Spa & Pool access is available at an additional charge, unless included in room charge. Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool. Children 12 years old and younger must be accompanied by an adult. Children 13 years and older may enter the fitness center.
We would like to announce that all the facilities in the pool area will be temporarily closed for regular maintenance.
The maintenance will be held on the following dates.
・From Monday, September 29, 2025 to Friday, October 3, 2025
・From Monday, March 2, 2025 to Friday, March 6, 2025
The fitness gym, bathing area with “Onsen” bath and locker rooms can be used during the above periods.
The swimming pool, dry sauna, Jet bath and steam sauna will be closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Mon, Sep 7, 2026 until Fri, Sep 11, 2026
A deposit may be required at the property.
Location
Guest Reviews
La qualité de service ainsi que le charme de l'hôtel.
L'hôtel est très agréable avec son jardin et son aménagement.
Les chambres sont très spacieuses et confortable.
La qualité de service est irréprochable pour un hôtel 5 étoiles.
Je trouve que d'inclure le prix du spa ou de la piscine dans le prix de la chambre serait plus pertinent même si il faut payer plus chère.
The hotel is absolutely beautiful, and walking through the gardens is a wonderful experience — the whole setting feels almost like something out of a movie. The rooms are lovely, clean and comfortable, and the staff were exceptionally friendly, welcoming and helpful throughout our stay.
The only thing I found a little disappointing was that, considering the standard and price of the hotel, there are additional charges for facilities such as the swimming pool and sauna. At a hotel of this level, I would have expected these facilities to be included in the room rate.
We were also a little disappointed with the Italian restaurant. Pizza was only available through room service and could not be ordered in the restaurant itself. After spending three weeks travelling around Japan, my daughter and I were really looking forward to sitting down and enjoying some Italian food. We were surprised that such a classic Italian option wasn’t available in the restaurant, especially when travelling with a child, so in the end we went out into the city for dinner instead.
Apart from these small points, we had a very pleasant stay. It is a beautiful hotel with a wonderful atmosphere, lovely surroundings and genuinely warm and attentive staff.
スタッフの皆さん、庭園、施設、設備、調度品、食事など、全てが素晴らしかったです。ガーデンビューの部屋からルームサービスを楽しみながら眺める「東京雲海」も最高でした。
換気扇をつけていても、部屋に入った瞬間、こもったような臭いがしました。入室して数分もすると鼻は慣れましたが、年季が入っているため仕方ないのかなと思いつつ、湿気っぽい？カビっぽい？ような何とも言えない臭いでした。
Amazing hotel, bug rooms, great facilities, great hospitality.
Breakfast was subpar. Location was a bit far from everything.
Fireflies
Onsen is not included and you must pay an additional fee. Children are not allowed after 5pm in the onsen.
ルームサービスを利用した
特になし
El jardín en el que está instalado
El precio
An absolutely amazing gem tucked away in a quiet neighbourhood. We always stay here whenever we come to Tokyo, and it never disappoints.
From the moment you arrive, you’re treated like a five-star guest. The staff speak excellent English and provide such genuine care and attention to every guest. The service really is exceptional.
We always choose a garden-view room because the view is simply breathtaking and makes the stay feel even more special.
There are plenty of great dining options on site, but sometimes, after a long day exploring Tokyo, the last thing we want to do is go out again. On those nights, we love simply relaxing in our room and ordering their AMAZING room service. It’s such a treat and the perfect way to end a busy day.
The location is also incredibly convenient. The JR line is just a short bus ride away, with the bus stop right outside the hotel, so getting around Tokyo is easy. There’s also a limousine bus service to Narita Airport, which makes arriving and departing incredibly convenient.
Beautiful surroundings, exceptional service, wonderful food and easy transport connections. It genuinely feels like our home away from home in Tokyo, and we wouldn’t hesitate to recommend it.
Jardines, vistas y calidad de los restaurantes
Ubicación (un poco lejos del centro)
Fantastic hotel, old-school Japanese luxury.
Hard to walk to places from there (it was summer…).
le bar fermé un mardi soir
The Chinzanso hotel is like going back in time to the mid 20th century. The ornate design and traditional service was very enjoyable. An oasis in the middle of busy Tokyo, I would book this just for the gardens alone. As a party of 5 we had to book two rooms.
Highlights:
- Rooms were huge, lots of space
- We had a Japanese breakfast on arrival on the first day, set the tone for the trip brilliantly
- Gym is a good size
- The gardens, wow! Especially at night when they do the mist/fog show to music, absolutely stunning!
- Restaurants were varied and although expensive
- Service was top class throughout
Downsides:
- My biggest gripe was being charged to use the pool and onsen for each 24 hour period. This should be free for hotel guests, makes no sense to me
- Breakfast is a bit formal, you order and they bring it to your table, not the standard buffet style you might expect
- It is pricey, but you get what you pay for!
- Location was a bit of a struggle as the back gate was closed. It's a 10 minute walk to the nearest station (tough in the heat) or cabs to get to most places. Nearest shop (7-Eleven) was a good 10-15 minute walk up/down some steep steps
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