Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful gardens
Luxurious atmosphere
Cons:
Location may be too far for some
Food variety could improve

Categories

Cleanliness
9.45
Rooms were large and clean, and the hotel was well maintained.
Service
9.95
Staff were exceptionally nice and accommodating, providing a warm welcome.
Location
8.45
Hotel is far from the center but offers relaxation and quiet.
Room Quality
9.75
Rooms are spacious, beautifully designed, and offer great views.
Amenities
9.45
Facilities, gardens, and pool areas are beautiful and well maintained.
Value for Money
8.95
Slightly expensive, but quality matches the price.
Food and Beverage
8.45
Food quality was hit-and-miss; some dishes were unorthodox.
Overall Experience
9.95
A memorable honeymoon stay with thoughtful gestures from the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:51

Property Description

Luxurious Accommodation with Japanese Garden Views

Spa and Wellness Retreat
Indulge in massages with scented oils and traditional hot-spring baths at YU The Spa. Relax in the glass-enclosed indoor pool or rejuvenate in the open-air heated hot tub.

Culinary Delights and Dining Experiences
Enjoy Italian dishes under Venetian chandeliers at Il Teatro, savor Japanese cuisine at Miyuki, and explore international flavors at the Bistro.

Experience the epitome of luxury and relaxation at Hotel Chinzanso Tokyo. Book now to immerse yourself in the beauty of the historic Japanese garden and enjoy top-notch amenities and services.

Important information:


A deposit via PayPal for nonrefundable plan is required to secure guest reservations. The property will contact the guests after booking on instructions about payment. Guests must make the payment via PayPal within the instructed date or guest reservations may be canceled.


Spa & Pool access is available at an additional charge, unless included in room charge. Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool. Children 12 years old and younger must be accompanied by an adult. Children 13 years and older may enter the fitness center.


We would like to announce that all the facilities in the pool area will be temporarily closed for regular maintenance.
The maintenance will be held on the following dates.
・From Monday, September 29, 2025 to Friday, October 3, 2025
・From Monday, March 2, 2025 to Friday, March 6, 2025
The fitness gym, bathing area with “Onsen” bath and locker rooms can be used during the above periods.
The swimming pool, dry sauna, Jet bath and steam sauna will be closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Mon, Sep 7, 2026 until Fri, Sep 11, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 1169 reviews
Cleanliness: 9.45
Service: 9.95
Location: 8.45
Room Quality: 9.75
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 9.95
R
Réjean • couple • ca
10
Superb 5-star hotel near a Japanese garden
Pros:

A beautiful 5-star hotel near a lovely Japanese garden, directly accessible from the hotel. The garden is truly impressive at night. We had a very large and quiet room. The service was impeccable. Several varied and excellent restaurants.

Cons:

Nothing to complain about. Everything was perfect for us.

2026-03-13 • via Nuitee
T
Tzu-shih • couple • tw
10
Pros:

去年冬天來住了兩天，在同一個庭園同一個時間賞楓，賞櫻，賞銀杏;
今年同一時間來，多住一天，順便比較附近的庭園，椿山莊還是最美，美的有點妖豔。
房間大小適當，有點昭和味，東京這種飯店越來越少。
還是沒做到嬌蘭的SPA, 不過歐舒丹的品質穩定。

Cons:

阮囊羞澀。

2026-03-12 • via Nuitee
H
Hannah • couple • jp
10
Perfect place to unwind and recharge
Pros:

We loved staying at this hotel. It truly felt like an oasis away from the busy city. The garden is beyond beautiful and has a very romantic atmosphere. The interior of the hotel feels antique and full of character, yet everything is very well maintained.

Everything was extremely clean, and the staff were very professional, welcoming, and kind throughout our stay.
The bathroom is lovely and the shower was very pleasant. To add the bedding is soft and the bed was amazing.

The view was the most memorable part of our visit. The city view is absolutely stunning—you almost don’t want to close the curtains. My partner and I would definitely recommend this hotel to our friends and family, and we are already looking forward to coming back in the near future.

Cons:

Paying extra for facilities such as the onsen and swimming pool.

2026-03-09 • via Nuitee
Y
Yozo • family_with_children • jp
9
2026-03-09 • via Nuitee
A
Antony • couple • gb
10
Lovely hotel with the most amazing staff
Pros:

Beautiful in every way

Cons:

Quite far out but our bad should’ve checked before booking

2026-03-08 • via Nuitee
C
Caroline • family_with_children • fr
10
Parfait
Pros:

Absolument tout, l accueil le personnel la chambre confortable et la propreté
Et surtout le spectacle du jardin et le jardin

Cons:

Rien

2026-03-07 • via Nuitee
M
Monet • couple • us
10
Fabulous would stay again!
Pros:

Beautiful quiet and serene

Cons:

Far from other areas added resort fee for the pool and onsen

2026-03-07 • via Nuitee
T
Thomas • extended_group • fr
10
2026-03-07 • via Nuitee
H
Hiroshi • extended_group • jp
10
2026-03-07 • via Nuitee
W
wang • solo_traveller • jp
10
2026-03-05 • via Nuitee
A
Aimee • couple • us
10
Garden Paradise in Tokyo
Pros:

We had a garden view that was SUPERB! The room was also spacious and well appointed.

2026-03-02 • via Nuitee
T
Takuma • couple • jp
8
2026-03-01 • via Nuitee
G
Geraldine • family_with_children • de
7
Pros:

The highlight, the garden for sure!

2026-02-28 • via Nuitee
Y
Yoichi • couple • jp
10
東京にいながらお庭でくつろげるホテル
Pros:

庭が見える部屋に初めて宿泊。雲海の様子が部屋から見ることが出来、最高でした。特に、夜の雲海の様子は幻想的でした。
東京にいるのを忘れてますね。

Cons:

特になし

2026-02-24 • via Nuitee
M
MING CHUAN • extended_group • tw
10
2026-02-24 • via Nuitee
Y
Yasuko • family_with_children • jp
7
良かった
Pros:

ブュッフェと庭の雲海がサイコーだった

Cons:

フロントの年配者が1人感じ悪かったのが極めて残念

2026-02-24 • via Nuitee
H
HIDEYUKI • couple • nl
10
Traditional Japanese hotel.
Pros:

The garden. The restaurants.

2026-02-14 • via Nuitee
A
ANDRE • couple • br
10
2026-02-12 • via Nuitee
M
Marisa • couple • ca
9
2026-02-11 • via Nuitee
M
MING CHUAN • extended_group • tw
10
2026-02-11 • via Nuitee