Kazzhol Hotel Astana

Hotels
8.6 (118 reviews)
Balkantau Prospekt 213 , Astana , kz

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Good location
Clean rooms
Cons:
Noisy areas
Limited breakfast options
Some staff professionalism issues

Categories

Cleanliness
8.21
Reviews mention good cleanliness but highlight noise and crowding in certain areas.
Service
8.98
Excellent service noted by multiple guests, a real credit to the hotel.
Location
8.92
Good location as indicated by positive mentions in multiple reviews.
Room Quality
8.57
Positive feedback about room size and cleanliness, with some concerns about temperature.
Amenities
8.5
Amenities generally meet expectations, although congestion at the spa was noted.
Value for Money
8.66
The hotel provides good value for its price point.
Food and Beverage
8.21
Mixed reviews about breakfast options, some found it lacking in variety.
Overall Experience
8.78
Guests left with a positive impression overall despite specific criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:20

Property Description

Luxurious Accommodation with Central Location
Experience the charm of Kazzhol Hotel Astana, just a short drive from the iconic Bayterek Monument. Indulge in the comfort of rooms with antique-style interiors, equipped with modern amenities like free WiFi, air conditioning, and flat-screen TVs.

Culinary Delights and Relaxation
Savor the flavors of Uzbek cuisine at Fergana Restaurant or unwind at Allur lounge bar offering a variety of meals and drinks. After a day of exploration, rejuvenate in the swimming pool with a phytobar, gym, saunas, hot tub, and massage services.

Convenient Amenities and Services
Conveniently located near Astana's major attractions, including the Palace of Peace and Reconciliation, Kazzhol Hotel Astana also offers transfer services to the airport and train station. Book now for a memorable stay in Astana!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for KZT 5,000 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for KZT 8,000 per person per night when using an existing bed.
    Children from 2 years old to 11 years old stay for KZT 5,000 per person per night when using an available extra bed.
    People 12 years old and over stay for KZT 8,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 118 reviews
Cleanliness: 8.21
Service: 8.98
Location: 8.92
Room Quality: 8.57
Amenities: 8.5
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.78
Алина family_with_children kz
10
2026-02-13 via Nuitee
Досан solo_traveller kz
10
2026-01-26 via Nuitee
G
Gribanova solo_traveller ru
1
2026-01-25 via Nuitee
E
Eid solo_traveller sa
10
شكراً جزيلاً لإدارة الفندق وجميع الموظفين على حسن التعامل، والخدمات الراقية، وسوف أحرص على اختيار الفندق في رحلاتي القاد
Pros:

كل شيء😍

все😁

Everything👌

Cons:

No

2026-01-22 via Nuitee
K
KUERMANAILI family_with_children gb
10
2026-01-20 via Nuitee
Полина family_with_children ru
6
Pros:

Завтраки хорошие .Персонал отзывчивый .
Вкусный ресторан ,девушка-администратор ресторана ,очень приветливая и вежливая .
Встречала и провожала с теплотой и улыбкой .

Cons:

Номера старые ,постель пахла каким-то неприятным запахом .Попросили заменить белье ,не помогло.

2026-01-19 via Nuitee
M
Murat couple gb
1
2026-01-19 via Nuitee
L
Lidiia family_with_children ru
9
2026-01-19 via Nuitee
N
Nurassyl family_with_children kz
10
2026-01-18 via Nuitee
Сергей couple kz
10
2026-01-18 via Nuitee
R
Raeisi solo_traveller kz
6
2026-01-10 via Nuitee
B
Bauyrzhan solo_traveller kz
10
2025-12-19 via Nuitee
Y
YERLAN family_with_children kz
10
Pros:

Отличная команда супер персонал!

Cons:

В бассейн проходят не жильцы отеля, а вообще не понятные люди.

2025-12-13 via Nuitee
B
Bekm family_with_children kz
10
Pros:

Все было хорошо от персонала до номера. Отдельный Рахмет за комплимент от отеля на ДР ребенка, ребенок был доволен. Хорошо провели время в отеле.

2025-12-06 via Nuitee
M
Murat solo_traveller kz
10
все отлично
Pros:

супер сервис и личное внимание

2025-11-28 via Nuitee
J
JAKANOV solo_traveller kz
9
2025-11-27 via Nuitee
Асхат solo_traveller kz
10
2025-11-22 via Nuitee
V
valerii couple ru
10
2025-11-09 via Nuitee
Искакова solo_traveller kz
10
Нормальный вариант для командировки
Pros:

Чистота, вкусные завтраки, шустрый лифт, хорошая уборка номера, прекрасный вид из номера на мечеть, быстрый чек-аут, выезжала ночью с собой собрали завтрак, тишина на этаже, номер достаточно большой, моющие хооошего качества

Cons:

В бассейне много детей, шумно, неудобная входная группа для такси

2025-11-03 via Nuitee
A
Alexandr family_with_children kz
5
2025-11-03 via Nuitee