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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Special diet menus - on request
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Kid meals
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Snack bar
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Electric vehicle charging station
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Indoor pool
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shallow end
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Fitness/spa locker rooms
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Fitness classes
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Tour/class on local culture
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Themed dinner nights
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Broadcast Live sport events
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Happy hour
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Cooking class
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Central Location
Experience the charm of Kazzhol Hotel Astana, just a short drive from the iconic Bayterek Monument. Indulge in the comfort of rooms with antique-style interiors, equipped with modern amenities like free WiFi, air conditioning, and flat-screen TVs.
Culinary Delights and Relaxation
Savor the flavors of Uzbek cuisine at Fergana Restaurant or unwind at Allur lounge bar offering a variety of meals and drinks. After a day of exploration, rejuvenate in the swimming pool with a phytobar, gym, saunas, hot tub, and massage services.
Convenient Amenities and Services
Conveniently located near Astana's major attractions, including the Palace of Peace and Reconciliation, Kazzhol Hotel Astana also offers transfer services to the airport and train station. Book now for a memorable stay in Astana!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 1 year old stay for free when using an existing bed.
Children from 2 years old to 11 years old stay for KZT 5,000 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for KZT 8,000 per person per night when using an existing bed.
Children from 2 years old to 11 years old stay for KZT 5,000 per person per night when using an available extra bed.
People 12 years old and over stay for KZT 8,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel's location is undoubtedly its biggest advantage. Unfortunately, this was the only aspect that fully met our expectations.
Outdated rooms and facilities
The hotel feels quite old, and the rooms look worn and somewhat dirty. It is obvious that much of the furniture and equipment have not been renovated or replaced for many years.
Difficult access with luggage
The entrance is very inconvenient for guests traveling with heavy luggage. There is a steep staircase with no ramp, making it extremely difficult to carry suitcases. No assistance with luggage was offered.
Housekeeping
Housekeeping was infrequent, and we would have appreciated the room being cleaned more often during our stay.
Breakfast
The breakfast was very basic and below our expectations. It was acceptable but certainly nothing special.
Bathroom issue
The bathroom had a significant problem. Every time we took a shower, water leaked through the large gaps between the glass panel and the floor, leaving the entire bathroom floor flooded afterward, even when the shower was used carefully.
Poor handling of an early departure
The most disappointing part of our stay was how our early departure was handled. We had booked seven nights but needed to leave a few days earlier. We requested a partial refund for the unused nights, but the hotel told us to contact Booking.com because the reservation had been made through their platform. Booking.com then directed us back to the hotel. After being sent back and forth between the hotel and Booking.com without any resolution, we eventually gave up and accepted the financial loss.
Говорили что проблема с водой. Но вода была всё время
Красиво, чисто, тихо в номере. Удобное расположение. В номере есть все необходимое.
Завтрак был разнообразный, но не очень вкусным.
Расположение, персонал
Запах из ванной комнаты
Спокойно, комфортно, близко от аэропорта и от центра города, все пожелания учитывают
Чисто и уютно, + Спа
Далеко от центра
I stayed for 2 nights based on the Booking rating. Although the hotel is not too bad in terms of price-performance, I would like to make two suggestions to the management: improve the breakfast and pay more attention to hygiene. There were even stains visible on the restaurant tables. With a few simple improvements, the hotel could achieve a much higher rating.
The staff is the only redeeming quality of this hotel. The people at the reception were very nice and accommodating.
1) the location: not a safe neighborhood
2) no ramp: we had to carry the stroller because the second entrance didn’t have a ramp, only stairs
3) weird smell in the room we were staying, we had to keep the windows open
4) the suite was just a room with a small divider
5) cleaning was irregular
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