Hilton Garden Inn Houston NW America Plaza

Hotels
•
Hilton Garden Inn
9 (315 reviews)
14919 Northwest Freeway , Houston , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Nice bar area
Cons:
Poor cleanliness
High prices for amenities

Categories

Cleanliness
7.66
Multiple mentions of unclean rooms and unpleasant odors.
Service
10
Staff described as friendly and helpful in several reviews.
Location
8.63
Concerns about the area; some mention it needs improvement.
Room Quality
9.17
Negative feedback on room conditions, including noise and appliances.
Amenities
9.62
Amenities generally reviewed positively, but some issues with breakfast offerings.
Value for Money
8.15
Guests feel the costs do not match the quality or service received.
Food and Beverage
9.11
Limited options mentioned, but some had positive remarks about the bar.
Overall Experience
9.66
Mixed reviews resulting in a fair experience, though several concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:59

Property Description

Luxurious Amenities

Boasting an on-site restaurant, outdoor pool with hot tub, and a fitness center, Hilton Garden Inn Houston NW America Plaza offers a luxurious stay for guests. Each room is equipped with cable TV, a microwave, fridge, and coffee-making facilities.

Delicious Dining Options

Guests can indulge in American cuisine at The Great American Grill and Bar for breakfast, lunch, and dinner. For a relaxing evening, the Pavilion Lounge offers a variety of cocktails from the full bar.

Convenient Location

Located just 16 miles from Houston city center, and within easy reach of the Energy Corridor District and the Galleria, this hotel provides the perfect base for exploring the city. Book now for an unforgettable stay at Hilton Garden Inn Houston NW America Plaza.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 6 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 315 reviews
Cleanliness: 7.66
Service: 10
Location: 8.63
Room Quality: 9.17
Amenities: 9.62
Value for Money: 8.15
Food and Beverage: 9.11
Overall Experience: 9.66
M
Magdalena • family_with_children • us
8
2026-07-04 • via Nuitee
J
Jovetta • couple • us
1
Pros:

It was hot

Cons:

It was hot air not working switched

2026-06-18 • via Nuitee
P
Pauline • family_with_children • us
10
2026-06-17 • via Nuitee
5
587perryc • Business
2
Uncomfortable Room Experience
Pros:

I stay in several variations of Hiltons when I travel, but the comfort in this room has been the worst by far. The mattress was either very cheap or very old as it was sunken in on one side and loud. The bed frame was very loud. The air conditioner did not cool the first night, made a call to the front desk and it was colder the second night. Called the front desk to express issues and was told they would be letting manager know of issues and they would get in contact with me……..

2026-06-11 • via Tripadvisor
T
Teresa • solo_traveller • us
10
Pros:

Location

2026-05-24 • via Nuitee
J
Jordan • solo_traveller • us
3
Cons:

Black mold in sink and coming out of faucet. HVAC would not change and stay at set point.

2026-05-24 • via Nuitee
D
Diana • couple • us
10
2026-04-29 • via Nuitee
P
Paulo • solo_traveller • us
10
2026-03-26 • via Nuitee
D
Deandra • couple • us
9
2026-03-17 • via Nuitee
D
Deandra • couple • us
10
2026-03-15 • via Nuitee
J
Johnathan • couple • us
10
Outstanding, professional, clean
Pros:

Clean, updated, friendly staff, great food in the lobby restaurant, its just a fantastic place if you need a place to stay in NW Hou/Jersey Village

2026-03-14 • via Nuitee
M
Michelle • couple • us
3
Pros:

Room

Cons:

No water for our group to shower

2026-03-11 • via Nuitee
L
Leslie • couple • us
3
Pros:

It's convenient and has the facade of nice.

Cons:

They made a big deal about breakfast, went down at 7 with one guy and 30 people. There was no obvious way to even order the hot food. So I got bread, fruit, oatmeal, with coffee or juice options that is all unless I wanted to wait a half hour to order then who knows how long to make it. Could have got a better meal at the cheapest places like red roof in or motel 6.

2026-02-24 • via Nuitee
C
Clovertrip • Solo travel • Katy, Texas
6
It's just an ok hotel that boasts about a breakfast you have to wait 20 30 mins just to order I guess
Pros:

With 20-30 people coming down to breakfast and only one person working breakfast, my only options there were less than anywhere else I could have stayed for half the price. Bread fruit coffee and oatmeal were my only options at 7 am

2026-02-23 • via Tripadvisor
D
David • couple • us
1
Owners need to spend some money on facilities not just fresh coat of paint.
Pros:

We have stayed at this location 100’s of times. Used to be a good property. Newest owners not keeping it up as well.

Cons:

Hot water took forever to get remotely tolerable. Never really got hot. Air conditioning did not blow cold, It was slightly cool. Front desk clerk said the master temperature control was set down to 60 but it never got below 73-74 degrees in the room.

2026-02-23 • via Nuitee
R
Rodney • couple • us
8
Cons:

Bed pillows were flimsy and too soft

2026-02-08 • via Nuitee
B
Brittany • couple • us
3
Wouldn’t choose this location again.
Cons:

The location needs to be updated. For it to be a Hilton, it is one of the lower quality locations. $75 a night fee for incidentals is ridiculous. Thugs outside smoking weed, running down hallways, drug dealing outside. For the cost and the incidentals fees , you should include a complimentary breakfast. Beds are hard and uncomfortable. Very old beds.

2026-01-20 • via Nuitee
A
Ayush • solo_traveller • in
7
2026-01-19 • via Nuitee
W
Wendy • couple • us
9
2026-01-09 • via Nuitee
R
Rafal • extended_group • us
10
2026-01-05 • via Nuitee