Holiday Inn Express Richmond by IHG

Hotels
•
Holiday Inn Express
8.2 (193 reviews)
6000 National Road East , Richmond , US
+1 804-788-1600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly/helpful staff
Good breakfast
Convenient location (near airport/city)
Comfortable/quiet rooms
Pool available
Cons:
Unreliable coffee machines
Pancake machine downtime and occasional missing orange juice
Front-desk staff hygiene reported by one guest
Bright exterior light affecting sleep
Some guests find price a bit high
Missing bath mats reported

Categories

Cleanliness
9
Multiple reviews explicitly call the hotel 'clean', 'very clean' and 'nice and clean'; overall cleanliness is a strong positive.
Service
8.8
Staff repeatedly praised as 'amazing', 'friendly' and 'very helpful' (including fixing machines); one report of a front-desk employee with poor personal hygiene lowers this slightly.
Location
8.8
Several guests mention convenience—'close to airport', 'close to the city' and suitable for an interstate stop—location is a consistent positive.
Room Quality
8.6
Rooms described as 'comfy', 'quiet' and meeting expectations; some minor issues noted (bright exterior light, request for bath mats).
Amenities
7.4
Pool and complimentary coffee noted positively, but recurring problems with coffee machines and occasional equipment downtime reduce the score.
Value for Money
7.6
Generally acceptable for the brand but at least one guest found it 'a little pricey', so value is slightly below top-tier for reviewers.
Food and Beverage
6.8
Breakfast is often praised, but multiple guests reported issues: pancake machine down, no orange juice at times, and unreliable coffee machines—net negative impact.
Overall Experience
8.6
Most headlines and comments are positive ('pleasant stay', 'absolutely perfect', 'will definitely book again'), with some service/amenity hiccups noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Location
Located just off Interstate 70, this Richmond, Indiana hotel is perfectly situated only 1 mile west of the Ohio border, making it a convenient choice for travelers passing through the area.

Modern Amenities
Each guest room at Holiday Inn Richmond offers free Wi-Fi, a flat-screen cable TV, a microwave, a refrigerator, ironing facilities, and a work desk, ensuring a comfortable stay with all the necessary modern amenities.

Dining and Recreation
Indulge in American cuisine at The Hub Bar and Cocktail Lounge, open for breakfast, lunch, and dinner. Unwind at the indoor pool and fitness center, or take advantage of the business center and launderette facilities offered on-site.

Experience comfort and convenience at Holiday Inn Richmond - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The hotel lobby is under renovation until July 15th, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 193 reviews
Cleanliness: 9
Service: 8.8
Location: 8.8
Room Quality: 8.6
Amenities: 7.4
Value for Money: 7.6
Food and Beverage: 6.8
Overall Experience: 8.6
D
David • couple • us
8
A pleasant stay under trying circumstances (interstate closure).
Pros:

Breakfast was good.

Cons:

All good

2026-10-08 • via Nuitee
E
Elisha • family_with_children • us
10
Absolutely perfect
Pros:

The staff was amazing

Cons:

N/A

2026-09-12 • via Nuitee
M
Mark • couple • us
9
2026-08-27 • via Nuitee
C
Cora • couple • us
7
2026-08-24 • via Nuitee
L
livrocentral • family_with_children • us
9
Standard Holiday Inn Express experience, no complaints
Pros:

Breakfast and room met expectations for this type of hotel

2026-08-15 • via Nuitee
S
Susan • solo_traveller • us
8
2026-08-07 • via Nuitee
D
Diana • couple • us
10
2026-08-04 • via Nuitee
V
V1995PXkarenb • Couples • Las Vegas, Nevada
10
Clean and comfy
Pros:

Needed a room for Sat night. We have our little dog with us. Was able to find a room here, a little pricey, but very comfy! Nice and clean. Quiet. Coffee is complimentary. Would definitely stay here again!

2026-07-18 • via Tripadvisor
M
Michelle • extended_group • us
10
Pros:

Clean, close to airport, friendly helpful staff

2026-07-14 • via Nuitee
C
Craney • solo_traveller • us
8
2026-07-14 • via Nuitee
E
Eric • solo_traveller • us
9
2026-06-30 • via Nuitee
M
Morgan • couple • us
10
2026-06-28 • via Nuitee
J
James • solo_traveller • us
10
Pros:

Close to the city. Nice new looking facility

Cons:

Nothing

2026-06-25 • via Nuitee
M
Melvin • solo_traveller • us
10
2026-06-18 • via Nuitee
L
LE PHILIPPE Damien • solo_traveller • fr
8
2026-06-13 • via Nuitee
P
Parker • extended_group • us
3
Pros:

The front desk guy needs to know what a bar of soap. Is used for or deodorant his body odor filled the lobby

Cons:

The bright light outside the windows makes it hard to sleep.

2026-06-09 • via Nuitee
M
Morgan • couple • us
9
Great, will definitely book again
Pros:

Very clean, nice employees, pool was decent, breakfast was good!

Cons:

The pancake machine was down for breakfast and also no orange juice.

2026-06-03 • via Nuitee
C
Cheryl • extended_group • us
10
2026-05-24 • via Nuitee
P
Pam • solo_traveller • us
9
Vacation 2026.
Pros:

Kiddis to the Staff. They are always frienfly and very helpful. Clean facilloty. Good breafast. Kuddos to the staff that unjamed the coffe machine.

Cons:

Coffee machines need to be taken out. Either machine does not work or you have to wait for the water to heat up or the grounds jam the machine so it does not work.
Need to have bath Matt's for the floor.

2026-05-19 • via Nuitee
J
Jasmine • family_with_children • us
2
Good but crowded
Pros:

The staff were friendly

Cons:

Booking.com I booked a room with 2 king beds and then when I got there they didn’t have one

2026-05-05 • via Nuitee