Holiday Inn Express Richmond by IHG

Hotels
Holiday Inn Express
9.1 (313 reviews)
6000 National Road East , Richmond , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good breakfast
Great location
Cons:
Noise from highway
Cleanliness issues

Categories

Cleanliness
8.01
Bathroom could have been cleaner; several reviews mentioned cleanliness issues.
Service
9.68
Outstanding staff; many positive mentions of helpfulness.
Location
9.52
Excellent location mentioned multiple times for convenience.
Room Quality
8.97
Rooms were comfortable, but some issues noted such as noise.
Amenities
8.5
Some amenities like the waffle machine were not functioning; other facilities received praise.
Value for Money
8.96
Overall good value, but some concerns about cleanliness for the price.
Food and Beverage
9.51
Breakfast exceeded expectations with a variety of options.
Overall Experience
9.68
Most guests had a positive experience; moments of inconvenience noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:39

Property Description

Convenient Location
Located just off Interstate 70, this Richmond, Indiana hotel is perfectly situated only 1 mile west of the Ohio border, making it a convenient choice for travelers passing through the area.

Modern Amenities
Each guest room at Holiday Inn Richmond offers free Wi-Fi, a flat-screen cable TV, a microwave, a refrigerator, ironing facilities, and a work desk, ensuring a comfortable stay with all the necessary modern amenities.

Dining and Recreation
Indulge in American cuisine at The Hub Bar and Cocktail Lounge, open for breakfast, lunch, and dinner. Unwind at the indoor pool and fitness center, or take advantage of the business center and launderette facilities offered on-site.

Experience comfort and convenience at Holiday Inn Richmond - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The hotel lobby is under renovation until July 15th, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 313 reviews
Cleanliness: 8.01
Service: 9.68
Location: 9.52
Room Quality: 8.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 9.51
Overall Experience: 9.68
M
Mark couple us
9
2026-08-27 via Nuitee
C
Cora couple us
7
2026-08-24 via Nuitee
L
livrocentral family_with_children us
9
Standard Holiday Inn Express experience, no complaints
Pros:

Breakfast and room met expectations for this type of hotel

2026-08-15 via Nuitee
S
Susan solo_traveller us
8
2026-08-07 via Nuitee
D
Diana couple us
10
2026-08-04 via Nuitee
V
V1995PXkarenb Couples Las Vegas, Nevada
10
Clean and comfy
Pros:

Needed a room for Sat night. We have our little dog with us. Was able to find a room here, a little pricey, but very comfy! Nice and clean. Quiet. Coffee is complimentary. Would definitely stay here again!

2026-07-18 via Tripadvisor
M
Michelle extended_group us
10
Pros:

Clean, close to airport, friendly helpful staff

2026-07-14 via Nuitee
C
Craney solo_traveller us
8
2026-07-14 via Nuitee
E
Eric solo_traveller us
9
2026-06-30 via Nuitee
M
Morgan couple us
10
2026-06-28 via Nuitee
J
James solo_traveller us
10
Pros:

Close to the city. Nice new looking facility

Cons:

Nothing

2026-06-25 via Nuitee
M
Melvin solo_traveller us
10
2026-06-18 via Nuitee
L
LE PHILIPPE Damien solo_traveller fr
8
2026-06-13 via Nuitee
P
Parker extended_group us
3
Pros:

The front desk guy needs to know what a bar of soap. Is used for or deodorant his body odor filled the lobby

Cons:

The bright light outside the windows makes it hard to sleep.

2026-06-09 via Nuitee
M
Morgan couple us
9
Great, will definitely book again
Pros:

Very clean, nice employees, pool was decent, breakfast was good!

Cons:

The pancake machine was down for breakfast and also no orange juice.

2026-06-03 via Nuitee
C
Cheryl extended_group us
10
2026-05-24 via Nuitee
P
Pam solo_traveller us
9
Vacation 2026.
Pros:

Kiddis to the Staff. They are always frienfly and very helpful. Clean facilloty. Good breafast. Kuddos to the staff that unjamed the coffe machine.

Cons:

Coffee machines need to be taken out. Either machine does not work or you have to wait for the water to heat up or the grounds jam the machine so it does not work.
Need to have bath Matt's for the floor.

2026-05-19 via Nuitee
J
Jasmine family_with_children us
2
Good but crowded
Pros:

The staff were friendly

Cons:

Booking.com I booked a room with 2 king beds and then when I got there they didn’t have one

2026-05-05 via Nuitee
F
f220 Family Akron, Ohio
10
Great Stay
Pros:

Great stay, quiet night. Bed was very comfortable and had a great breakfast on our way out of town the next day.

Easy location to get to on/off the highway.

We’d stay again.

2026-05-02 via Tripadvisor
J
Jayne couple us
7
Pretty decent stay
Pros:

Very clean. Staff were attentive. Great coffee

Cons:

Slow elevator. Only one elevator working. The key cards quit working every day and needed to be reset. One morning coffee machines didn’t work for a while. They days get them working eventually

2026-04-21 via Nuitee