Four Points by Sheraton Puntacana Village

We stayed here for one night after arriving at Punta Cana Airport. It was a very pleasant experience from calling for and riding in the shuttle, checking, quality of the room and location near some good restaurants. It was also very reasonably priced. The staff was very friendly as well

We stayed at Four Points by Sheraton Punta Cana for one night after flying in on a red-eye, and it was exactly what we needed before heading to our resort. Our goal was simple: rest, sleep, and reset—and this hotel delivered perfectly.

The room was clean, quiet, and comfortable, making it easy to recover after overnight travel. It was the ideal place to unwind before starting the next leg of our vacation.

What truly stood out was the exceptional staff. After checking out, my daughter realized she had left her Birkenstocks in the room. We returned four days later, not expecting much, but the front desk team went above and beyond. Camila and Aneity were incredibly kind, patient, and helpful, and thanks to them we were able to get the shoes back. Their customer service alone deserves recognition.

We also had a stressful moment when our pre-booked transportation never arrived due to a car accident. Stephens at the front desk immediately noticed how distressed I was and stepped in without hesitation. He quickly arranged a taxi for us at the same price we had already paid, completely turning the situation around. His calm, proactive help meant everything.

Another great perk is the mall directly across the street. We had dinner at La Cava, where Brenda provided excellent service and made the meal even more enjoyable. We also visited the pharmacy there and loved the friendly service and relaxed vibe—it was convenient and welcoming.

We also had breakfast at the cute restaurant in the hotel. We don’t speak Spanish but the team did everything they could to help me with all my questions. Our server Yareui was hilarious, so attentive, fun and great energy.

If you’re arriving on a red-eye or need a comfortable place to rest before continuing your trip, Four Points Punta Cana is the perfect choice. Clean, convenient, and staffed by people who genuinely care—I would absolutely stay here again.

The front desk staff was exceptionally friendly and helpful. The room modernized and appropriately sized; nothing exceptional but comfortable and clean. There was a small pool area for use. The restaurant was fairly decent and affordable.

A direct phone for hotel shuttle is located on the wall right after you have left the custom's X-rays. We did not wait for long before a bus arrived. It just took a few minutes to arrive at the hotel by the shuttle.
The best at the hotel was the buffet breakfast. Waiters there were attentive. There is a small swimming pool in their yard, but no people used it unfortunately.
They offered free shuttle to the beach (Playa Blanca), but it did not start until ~10am.
The beach was fairly good with live music; not too much special though. Their food and drinks were quite expensive. They charge local people different rates--By the way, the local residents have free access to the beach, which was not known by a ChatGPT search before I left home for the vacation. I did the search because it was a weekend and I was concerned over crowds at the beach: it turned to be ok.

There was one thing the hotel stuff could have been more helpful, which was not their obligation but may promote their business if they have done better: one of our checked bags was searched without any official note inside. It was suspicious because only small zipped bags inside were open; other things were not even touched. We are not sure whether a thief tried to find jewelry. We were surprised once we opened the bag in the hotel room. We approached the front desk for help to report the incident so the airport authority would know whether there was a dishonest employee in their team. The gentleman there clearly showed his impatience after he made a phone call ... He eventually suggested us go to the airport by ourselves. We did not do it, because that would take away our vacation time.

Please note that your checked bags may not be safe at Punta Cana airport!

This is the fourth time I stay at this beautiful and convenient property and it gets better each time. Great if you need to stay next to the airport due to business or for a vacation if you wish to have access to the beach, this property is the perfect hybrid. Food is consistently good, rooms and property is spotless. The GM Desislava runs a smooth ship alongside a great team.

Yes. Very EZ

The airport shuttle from terminal A was not easy to find. The staff was exceptional. There is not much in the area to see within walking distance.

The room was full of mold that make us sick

Overnight stay, close to the airport.

Very convenient location, and the free beach and airport shuttle made it less stressful, especially for firat-time travelers. Staff were friendly and the rooms are kept clean.

If your trip is mainly work-related, Four Points by Sheraton is one of the most convenient hotels you’ll find. It’s right in the Village, so you have quick access to restaurants, shops, and basic services without needing a car. The staff is friendly and professional, always willing to help. Breakfast isn’t very extensive, but the quality is excellent. Rooms aren’t huge, but they’re comfortable enough, and the location really makes up for the size. The only inconvenience is that refrigerators aren’t standard—you have to ask for one, and availability isn’t guaranteed. The hotel also provides free parking and has a clean, well-kept pool area. All in all, a reliable and practical choice if you’re coming for business and want everything close at hand.

Great hotel

Had a layover! Great hotel near airport with a pool!!

I paid for my room (in full) at a rate that includes full breakfast buffet every morning. Today, I see two pending charges on my account (one for 168.43, one for 168.97). I don't know what these charges are for as I did not receive any statements or receipts. I am lodging a complaint with my credit card company and disputing these charges. I have emailed the hotel and have tried to call the hotel multiple times. Each time they either put me on hold, transfer me to another line (once to a Westin hotel?), and ultimately just hang up. Twice they said they would take my number and call me back. They have not.

It had a nice feel. The check-in staff were very welcoming, and the waiters during breakfast were friendly along with good service

Amazing! Super customer service from check in to check out! Restaurant was great for dinner. We loved the breakfast buffet. When our driver was late Leity was on it! Julia checked us in and made sure our room was ready when our plans changed and we arrived early.

The staffs are very friendly, Yeuri and kenia make sure everything was ok. They are wonderful staffs. The buffet breakfast was amazing alot of things to choose from. The beds were very comfortable no complain...The breakfast fee should be included in the pricing and the $20 each night fee should be included in the pricing.

The room was comfortable and quiet. The cleaning was excellent. From my check in through out the lobby, bar, buffet and pool and especially the service was excellent!!!
I’ll be Back!!! :)

This property gave 5-star services from the time we stepped out our car. The staff was excellent and knowledgeable about everything I needed. I would definitely recommend this hotel. The shuttle service to the beach and airport was superb.

it was nice experience to be able to see different cultures and traditions, people was very nice and welcoming, around the area, you were able to walk around the city, and eat at the restaurants , the hotel was very nice and friendly, i would like to go back again!