Four Points by Sheraton Puntacana Village

Staff was great - recommended an authentic Dominican restaurant that was great! The shuttle to Playa Blanca is a nice perk. The shuttle to the airport was also very helpful, and they run on time, which is really nice when you have a plane to catch.

We stayed here two nights before our cruise out of La Romana. Our room was great and we slept great. Everything in the room was clean and well maintained.

We weren't feeling very adventurous and ended up eating at the onsite restaurant for all our meals. The food and service were excellent! All the staff were great, but the two we remember the most were Juan Carlos at the bar and Yeuri in the restaurant.

Our stay here was rather ruined by our transfer from the airport. We were not told that one has to use a telephone inside the airport to call the shuttle bus and were also not informed that the bus is not identified as being from the hotel (it is black with 'Punta Cana tourism' in orange lettering). In all it took us three telephone calls and two hours of waiting. The hotel is adequate as a one-night stopover although lacking in atmosphere. We chose to go out to the village for breakfast.

My wife and I are celebrating our 30th wedding anniversary with a cruise in the Dominican Republic, and we stayed one night at Four Points Punta Cana before our departure. This was actually our second stay at this hotel, and once again, the experience was outstanding.

The entire team has been amazing - from the front office to F&B and housekeeping. Everyone was genuinely warm, welcoming, and professional. We were pleasantly surprised with a room upgrade and a thoughtful anniversary amenity, which made our celebration even more special.

Kudos to the General Manager Desislava and her team!

The hotel is perfectly located near the airport, making it extremely convenient, and the service truly sets it apart.

This is a must-stay hotel when you are near the airport in Punta Cana. We will definitely be back!

We stayed here for one night after arriving at Punta Cana Airport. It was a very pleasant experience from calling for and riding in the shuttle, checking, quality of the room and location near some good restaurants. It was also very reasonably priced. The staff was very friendly as well

We stayed at Four Points by Sheraton Punta Cana for one night after flying in on a red-eye, and it was exactly what we needed before heading to our resort. Our goal was simple: rest, sleep, and reset—and this hotel delivered perfectly.

The room was clean, quiet, and comfortable, making it easy to recover after overnight travel. It was the ideal place to unwind before starting the next leg of our vacation.

What truly stood out was the exceptional staff. After checking out, my daughter realized she had left her Birkenstocks in the room. We returned four days later, not expecting much, but the front desk team went above and beyond. Camila and Aneity were incredibly kind, patient, and helpful, and thanks to them we were able to get the shoes back. Their customer service alone deserves recognition.

We also had a stressful moment when our pre-booked transportation never arrived due to a car accident. Stephens at the front desk immediately noticed how distressed I was and stepped in without hesitation. He quickly arranged a taxi for us at the same price we had already paid, completely turning the situation around. His calm, proactive help meant everything.

Another great perk is the mall directly across the street. We had dinner at La Cava, where Brenda provided excellent service and made the meal even more enjoyable. We also visited the pharmacy there and loved the friendly service and relaxed vibe—it was convenient and welcoming.

We also had breakfast at the cute restaurant in the hotel. We don’t speak Spanish but the team did everything they could to help me with all my questions. Our server Yareui was hilarious, so attentive, fun and great energy.

If you’re arriving on a red-eye or need a comfortable place to rest before continuing your trip, Four Points Punta Cana is the perfect choice. Clean, convenient, and staffed by people who genuinely care—I would absolutely stay here again.

The front desk staff was exceptionally friendly and helpful. The room modernized and appropriately sized; nothing exceptional but comfortable and clean. There was a small pool area for use. The restaurant was fairly decent and affordable.

A direct phone for hotel shuttle is located on the wall right after you have left the custom's X-rays. We did not wait for long before a bus arrived. It just took a few minutes to arrive at the hotel by the shuttle.
The best at the hotel was the buffet breakfast. Waiters there were attentive. There is a small swimming pool in their yard, but no people used it unfortunately.
They offered free shuttle to the beach (Playa Blanca), but it did not start until ~10am.
The beach was fairly good with live music; not too much special though. Their food and drinks were quite expensive. They charge local people different rates--By the way, the local residents have free access to the beach, which was not known by a ChatGPT search before I left home for the vacation. I did the search because it was a weekend and I was concerned over crowds at the beach: it turned to be ok.

There was one thing the hotel stuff could have been more helpful, which was not their obligation but may promote their business if they have done better: one of our checked bags was searched without any official note inside. It was suspicious because only small zipped bags inside were open; other things were not even touched. We are not sure whether a thief tried to find jewelry. We were surprised once we opened the bag in the hotel room. We approached the front desk for help to report the incident so the airport authority would know whether there was a dishonest employee in their team. The gentleman there clearly showed his impatience after he made a phone call ... He eventually suggested us go to the airport by ourselves. We did not do it, because that would take away our vacation time.

Please note that your checked bags may not be safe at Punta Cana airport!

This is the fourth time I stay at this beautiful and convenient property and it gets better each time. Great if you need to stay next to the airport due to business or for a vacation if you wish to have access to the beach, this property is the perfect hybrid. Food is consistently good, rooms and property is spotless. The GM Desislava runs a smooth ship alongside a great team.

Yes. Very EZ

The airport shuttle from terminal A was not easy to find. The staff was exceptional. There is not much in the area to see within walking distance.

The room was full of mold that make us sick

Overnight stay, close to the airport.

Very convenient location, and the free beach and airport shuttle made it less stressful, especially for firat-time travelers. Staff were friendly and the rooms are kept clean.

If your trip is mainly work-related, Four Points by Sheraton is one of the most convenient hotels you’ll find. It’s right in the Village, so you have quick access to restaurants, shops, and basic services without needing a car. The staff is friendly and professional, always willing to help. Breakfast isn’t very extensive, but the quality is excellent. Rooms aren’t huge, but they’re comfortable enough, and the location really makes up for the size. The only inconvenience is that refrigerators aren’t standard—you have to ask for one, and availability isn’t guaranteed. The hotel also provides free parking and has a clean, well-kept pool area. All in all, a reliable and practical choice if you’re coming for business and want everything close at hand.

Great hotel

Had a layover! Great hotel near airport with a pool!!

I paid for my room (in full) at a rate that includes full breakfast buffet every morning. Today, I see two pending charges on my account (one for 168.43, one for 168.97). I don't know what these charges are for as I did not receive any statements or receipts. I am lodging a complaint with my credit card company and disputing these charges. I have emailed the hotel and have tried to call the hotel multiple times. Each time they either put me on hold, transfer me to another line (once to a Westin hotel?), and ultimately just hang up. Twice they said they would take my number and call me back. They have not.

It had a nice feel. The check-in staff were very welcoming, and the waiters during breakfast were friendly along with good service

Amazing! Super customer service from check in to check out! Restaurant was great for dinner. We loved the breakfast buffet. When our driver was late Leity was on it! Julia checked us in and made sure our room was ready when our plans changed and we arrived early.