Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG

Hotels
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Holiday Inn Express
8.8 (1120 reviews)
14 Benjamin Road , Waterloo , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Friendly staff
Cons:
Construction noise
Room maintenance issues

Categories

Cleanliness
8.45
Overall cleanliness was good, but there were reports of room not being tidied up one day.
Service
9.05
Staff were helpful and attentive, especially during breakfast service.
Location
9.15
Excellent location as mentioned in multiple reviews.
Room Quality
8.65
Rooms were clean and comfortable, though some issues were reported regarding heat maintenance.
Amenities
8.65
Amenities were generally well regarded but some guests noted a lack of certain items like coat hooks.
Value for Money
8.55
Value perception impacted by ongoing construction and noise complaints but compensated with service.
Food and Beverage
9.15
Breakfast received notable praise for quality and variety.
Overall Experience
8.75
Overall enjoyable stay despite some inconveniences with construction and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:17

Property Description

Convenient Location & Nearby Attractions
Located just a 2 minutes’ walk from St Jacobs Farmer's Market, Holiday Inn Express Hotel & Suites in Waterloo, Ontario offers easy access to local gems like St. Jacobs Antiques Market and Outlet Mall.

Comfortable Accommodations
Enjoy a relaxing stay in smoke-free rooms equipped with modern amenities including a 42" flat-screen TV, microwave, fridge, and coffee maker.

Relaxing Amenities
Unwind in the indoor saltwater pool, keep up with your workout routine in the fitness centre, and treat yourself to a delicious daily breakfast featuring a variety of options.

Book your stay at Holiday Inn Express Hotel & Suites – Waterloo for a perfect blend of convenience and comfort.

Important information:

Please note, debit cards are not an accepted form of payment.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YKF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1120 reviews
Cleanliness: 8.45
Service: 9.05
Location: 9.15
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 9.15
Overall Experience: 8.75
D
Denise • solo_traveller • ca
8
Pros:

It was comfortable with good size. Clean
Friendly staff, great coffee

Cons:

A bit noisy between walls but was quiet at bed time. 2nd floor.

2026-04-20 • via Nuitee
D
Dave • couple • ca
10
We had a stressfree stay at the Inn. Thank you!
Pros:

Clean, quiet and comfortable. We like Holiday Inn.

2026-04-20 • via Nuitee
P
Patrick • solo_traveller • ca
9
2026-04-20 • via Nuitee
L
Lina • couple • ca
10
2026-04-20 • via Nuitee
A
Ana • couple • ca
10
Pros:

Super clean and comfortable room!

2026-04-18 • via Nuitee
R
Robert • couple • ca
7
Economical
Pros:

The Buffet Breakfast was well beyond our expectations in variety and quality of food. The overall value of the room and free breakfast made our choice a positive one.

Cons:

The room was a bit like a college dorm in its arrangement and lacked a kind of warmth or cosyness to it. The free WIFI was quite confusing and ended up not working for my wife or I which was a bit of an inconvenience.

2026-04-17 • via Nuitee
G
Guy • family_with_children • ca
4
Not worth the money
Pros:

Less then adequate breakfast on Saturday - Many kinds of protein that fit people who don't eat pork/eggs (omelet's, hard boiled eggs, egg bites, turkey sausages, pork sausages and beans).
Good location, plenty of parking.
Hot water in shower, though no hose.
Pool temperature was great and warm Saturday evening (only).

Cons:

Breakfast Saturday - There was not a single vegetable to be found. Not one. For 200$ a night I expect some tomatoes at the very least. All yogurts were sugary, no regular yogurt.
Bad breakfast Sunday - only two kinds of protein (eggs and pork sausages, no beans and no turkey no egg bites), no chocolate milk as oppose to Saturday, again not a single vegetable. Also all yogurts were sugary, no regular yogurt.
Note they charge $25 for any extra bed, even if the child is less than 6 year old, only the "crib" is with no charge but it will fit only 1-2 year old. This is not what Booking is advertising. Extra bed had hurting springs pop out and dirty.
Pool temperature on Friday evening, Saturday morning and Sunday morning was very cold, the warm jets let out cold water. No towels in the pool Sunday morning too.

2026-04-15 • via Nuitee
J
Joanna Bond • solo_traveller • ca
8
Girls Weekend Getaway
Pros:

Rooms were great. Clean and comfortable. Breakfast food was fantastic. Great selection. Staff were always willing to help with whatever you need.

Cons:

The towels were way too small, both the pool towels and the bath towels and they were not soft at all.

2026-04-14 • via Nuitee
L
Lorena • family_with_children • ca
8
Pros:

The breakfast exceeded expectations and was very delicious. The hotel was clean, and the bathroom was excellent.

Cons:

Strong chlorine smell in the pool.

2026-04-13 • via Nuitee
C
Christine • couple • ca
7
There were only two bath towels in the bathroom, no hand towels, and no face cloths and the TV kept losing reception on
2026-04-12 • via Nuitee
D
Dickin • family_with_children • ca
8
2026-04-07 • via Nuitee
J
Jessica • couple • ca
8
2026-04-07 • via Nuitee
E
edge123 • family_with_children • ie
10
2026-04-05 • via Nuitee
W
William • family_with_children • ca
10
2026-04-02 • via Nuitee
D
DeGorter • couple • ca
9
2026-03-29 • via Nuitee
T
Tara • couple • ca
8
Pros:

Clean, staff were friendly, breakfast was good. Pool was good.

Cons:

Everything was good.

2026-03-25 • via Nuitee
K
Kevin • family_with_children • ca
10
Pros:

Everything, the nicest, cleanest hotel we have ever stayed at.

2026-03-24 • via Nuitee
E
ETHEL • family_with_children • ca
8
it was relaxing and enjoyable
Pros:

All went well Breakfast was good

2026-03-22 • via Nuitee
K
Kim • family_with_children • ca
9
2026-03-22 • via Nuitee
I
Ian • family_with_children • ca
10
Pros:

Amazing place. Fun pool not deep and perfect for kids.
Jack's next door is great to eat at.
Breakfast buffet was really good.

2026-03-22 • via Nuitee