Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG

Hotels
•
Holiday Inn Express
8.8 (1191 reviews)
14 Benjamin Road , Waterloo , CA
+1 519-772-9800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Friendly staff
Cons:
Construction noise
Room maintenance issues

Categories

Cleanliness
8.45
Overall cleanliness was good, but there were reports of room not being tidied up one day.
Service
9.05
Staff were helpful and attentive, especially during breakfast service.
Location
9.15
Excellent location as mentioned in multiple reviews.
Room Quality
8.65
Rooms were clean and comfortable, though some issues were reported regarding heat maintenance.
Amenities
8.65
Amenities were generally well regarded but some guests noted a lack of certain items like coat hooks.
Value for Money
8.55
Value perception impacted by ongoing construction and noise complaints but compensated with service.
Food and Beverage
9.15
Breakfast received notable praise for quality and variety.
Overall Experience
8.75
Overall enjoyable stay despite some inconveniences with construction and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:17

Property Description

Convenient Location & Nearby Attractions
Located just a 2 minutes’ walk from St Jacobs Farmer's Market, Holiday Inn Express Hotel & Suites in Waterloo, Ontario offers easy access to local gems like St. Jacobs Antiques Market and Outlet Mall.

Comfortable Accommodations
Enjoy a relaxing stay in smoke-free rooms equipped with modern amenities including a 42" flat-screen TV, microwave, fridge, and coffee maker.

Relaxing Amenities
Unwind in the indoor saltwater pool, keep up with your workout routine in the fitness centre, and treat yourself to a delicious daily breakfast featuring a variety of options.

Book your stay at Holiday Inn Express Hotel & Suites – Waterloo for a perfect blend of convenience and comfort.

Important information:

Please note, debit cards are not an accepted form of payment.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YKF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1191 reviews
Cleanliness: 8.45
Service: 9.05
Location: 9.15
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 9.15
Overall Experience: 8.75
J
Janice • extended_group • ca
8
2026-10-17 • via Nuitee
A
Angeli • family_with_children • ca
9
2026-10-17 • via Nuitee
H
Hsiu Yung • family_with_children • tw
9
停車方便.鄰近農夫市集
Pros:

停車方便.鄰近農夫市集.房間乾淨

Cons:

無

2026-10-16 • via Nuitee
J
Jason • family_with_children • ca
10
Pros:

Breakfast was well organized, many options, staff let us use a converter for the TV, breakfast area was available for our family to play games - we were at a different hotel in Quebec and they would not let us use the seating area to play games.

Good stay overall

2026-10-15 • via Nuitee
W
William • couple • ca
9
Enjoyed, will be returning very soon.
Pros:

Breakfast was good, silverware would be appreciated.Glasses and ceramic mugs would be much better than plastic.

2026-10-14 • via Nuitee
E
Eileen • family_with_children • us
10
Looking forward to another trip back
Pros:

The staff was very professional and courteous. The location was perfect for sightseeing and local activities. The room was well set up, very clean, and comfortable. Excellent coffee and a variety of breakfast items. Free and ample parking. Lovely view.

Cons:

Nothing that comes to mind

2026-10-12 • via Nuitee
T
Thomas • couple • ca
8
2026-10-12 • via Nuitee
N
NATALIA • family_with_children • ca
10
Great time and very comfortable beds.
Pros:

Great space, swimming pool is fantastic for families specially with small kids, the breakfast is delicious and changes every day. Rooms are spacious and comfortable and always clean.

Cons:

No water in the fridge, but I guess it's a default in most hotels.

2026-10-12 • via Nuitee
L
Linda • solo_traveller • ca
7
Would definitely stay again but would bring or buy better pillows. Lol
Pros:

Property was so convenient to what we had planned.

Cons:

The bed was very hard and pillows we not comfortable at all.

2026-10-11 • via Nuitee
G
g m • solo_traveller • ca
9
2026-10-10 • via Nuitee
J
Joanna • extended_group • ca
10
Fantastic girls getaway in the middle of the week-exactly what we needed
2026-10-09 • via Nuitee
M
Manluo • family_with_children • ca
9
2026-10-08 • via Nuitee
P
Paul • solo_traveller • au
8
2026-10-07 • via Nuitee
E
Emile • couple • ca
10
Exceptional staff very clean
Pros:

Cleanliness

Cons:

Price was a little pricey and no hot tub

2026-09-19 • via Nuitee
C
Christina • couple • ca
7
Too expensive for what we got
Pros:

Towel delivery was prompt and room was clean

Cons:

Parking lot was being resurfaced. We were not notified ahead of this and it was not convenient. Also the mattress was not comfortable. I hardly slept

2026-09-17 • via Nuitee
K
Kimberly • couple • ca
9
2026-09-15 • via Nuitee
Q
Qi • family_with_children • ca
10
2026-09-15 • via Nuitee
A
Alison • solo_traveller • ca
9
Overall, the hotel was clearly well managed, and the staff outstanding.
2026-09-13 • via Nuitee
C
Corina • solo_traveller • ch
9
Pros:

Super netter Empfang!

2026-09-13 • via Nuitee
K
Karine • couple • ca
10
2026-09-11 • via Nuitee