Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG

Hotels
•
Holiday Inn Express
8.8 (1162 reviews)
14 Benjamin Road , Waterloo , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Friendly staff
Cons:
Construction noise
Room maintenance issues

Categories

Cleanliness
8.45
Overall cleanliness was good, but there were reports of room not being tidied up one day.
Service
9.05
Staff were helpful and attentive, especially during breakfast service.
Location
9.15
Excellent location as mentioned in multiple reviews.
Room Quality
8.65
Rooms were clean and comfortable, though some issues were reported regarding heat maintenance.
Amenities
8.65
Amenities were generally well regarded but some guests noted a lack of certain items like coat hooks.
Value for Money
8.55
Value perception impacted by ongoing construction and noise complaints but compensated with service.
Food and Beverage
9.15
Breakfast received notable praise for quality and variety.
Overall Experience
8.75
Overall enjoyable stay despite some inconveniences with construction and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:17

Property Description

Convenient Location & Nearby Attractions
Located just a 2 minutes’ walk from St Jacobs Farmer's Market, Holiday Inn Express Hotel & Suites in Waterloo, Ontario offers easy access to local gems like St. Jacobs Antiques Market and Outlet Mall.

Comfortable Accommodations
Enjoy a relaxing stay in smoke-free rooms equipped with modern amenities including a 42" flat-screen TV, microwave, fridge, and coffee maker.

Relaxing Amenities
Unwind in the indoor saltwater pool, keep up with your workout routine in the fitness centre, and treat yourself to a delicious daily breakfast featuring a variety of options.

Book your stay at Holiday Inn Express Hotel & Suites – Waterloo for a perfect blend of convenience and comfort.

Important information:

Please note, debit cards are not an accepted form of payment.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YKF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1162 reviews
Cleanliness: 8.45
Service: 9.05
Location: 9.15
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 9.15
Overall Experience: 8.75
M
Mahmoud Gadelrab Ahmed • solo_traveller • ca
8
2026-07-04 • via Nuitee
L
Lorie • couple • us
10
2026-06-27 • via Nuitee
G
ghazala • solo_traveller • ca
8
Pros:

Beautiful

Cons:

Nothing

2026-06-27 • via Nuitee
B
Brian • couple • ca
10
2026-06-26 • via Nuitee
V
Victoria • extended_group • ca
9
Enjoyed it
Pros:

Breakfast was great. Very clean room

Cons:

The lack of towels in our room upon arrival was odd. Not sure what that is about.

2026-06-26 • via Nuitee
H
Harrison • solo_traveller • ca
10
2026-06-25 • via Nuitee
J
Julianne • couple • ca
10
Wonderful
Pros:

The staff were friendly and helpful. The pool area was small but nice. Breakfast was good. The room was nicer then expected.

2026-06-23 • via Nuitee
B
Brian • couple • ca
8
Pros:

Staff was great. Breakfast was good and refilled in a timely manner

Cons:

The tv in our room was hanging crooked.

2026-06-22 • via Nuitee
J
Jyl • family_with_children • us
9
2026-06-20 • via Nuitee
J
Jane • solo_traveller • ca
8
Pros:

Very clean and a woman traveling alone I felt quite safe

Cons:

I could hear the guest in the room beside me snoring! I also could hear him peeing in the toilet. Not a pleasant sound during the night.

2026-06-19 • via Nuitee
B
B • extended_group • ca
1
2026-06-17 • via Nuitee
W
Wade • solo_traveller • ca
10
Pros:

Beautiful location
Very clean
Nice staff

Cons:

Pool was advertised as heated and was quite cool.

2026-06-15 • via Nuitee
I
Ian • couple • ca
9
Basically if we didn’t have the squeaky bed everything was perfect
Pros:

Room size was good. AC worked well. Showers were hot. Very close to the market. Very quiet. Rooms were very clean as was the favility

Cons:

The bed was extremely squeaky and creaky in room 204. Enough to wake each other up some times. And pillows were very thick

2026-06-15 • via Nuitee
A
Angie • extended_group • ca
9
2026-06-14 • via Nuitee
M
melissa • solo_traveller • ca
10
2026-06-13 • via Nuitee
B
Brad • couple • ca
8
2026-06-12 • via Nuitee
C
Chantal • couple • be
8
Pros:

Rolstoeltoegankelijke kamer met roll in shower

Cons:

Niks

2026-06-12 • via Nuitee
Z
Ziggy • solo_traveller • ca
9
Pros:

The swimming pool is excellent

2026-06-10 • via Nuitee
L
Lizaan • solo_traveller • ca
10
Pros:

Friendliness of the staff, and location

Cons:

Na

2026-06-10 • via Nuitee
K
Kathy • couple • us
9
Nice stay with a good breakfast
Pros:

Clean and pleasant room. Breakfast was nice. A good value

Cons:

All was good

2026-06-07 • via Nuitee