Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG

Hotels
•
Holiday Inn Express
8.8 (1187 reviews)
14 Benjamin Road , Waterloo , ca
+1 519-772-9800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Friendly staff
Cons:
Construction noise
Room maintenance issues

Categories

Cleanliness
8.45
Overall cleanliness was good, but there were reports of room not being tidied up one day.
Service
9.05
Staff were helpful and attentive, especially during breakfast service.
Location
9.15
Excellent location as mentioned in multiple reviews.
Room Quality
8.65
Rooms were clean and comfortable, though some issues were reported regarding heat maintenance.
Amenities
8.65
Amenities were generally well regarded but some guests noted a lack of certain items like coat hooks.
Value for Money
8.55
Value perception impacted by ongoing construction and noise complaints but compensated with service.
Food and Beverage
9.15
Breakfast received notable praise for quality and variety.
Overall Experience
8.75
Overall enjoyable stay despite some inconveniences with construction and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:17

Property Description

Convenient Location & Nearby Attractions
Located just a 2 minutes’ walk from St Jacobs Farmer's Market, Holiday Inn Express Hotel & Suites in Waterloo, Ontario offers easy access to local gems like St. Jacobs Antiques Market and Outlet Mall.

Comfortable Accommodations
Enjoy a relaxing stay in smoke-free rooms equipped with modern amenities including a 42" flat-screen TV, microwave, fridge, and coffee maker.

Relaxing Amenities
Unwind in the indoor saltwater pool, keep up with your workout routine in the fitness centre, and treat yourself to a delicious daily breakfast featuring a variety of options.

Book your stay at Holiday Inn Express Hotel & Suites – Waterloo for a perfect blend of convenience and comfort.

Important information:

Please note, debit cards are not an accepted form of payment.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YKF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 1187 reviews
Cleanliness: 8.45
Service: 9.05
Location: 9.15
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 9.15
Overall Experience: 8.75
S
Sharon • couple • ca
10
Pros:

Just had a coffee

2026-08-24 • via Nuitee
J
John • family_with_children • ca
9
2026-08-24 • via Nuitee
G
Gabriela • solo_traveller • ca
10
Pros:

The security night man and staff serving buffet breakfast were all exceptional and very helpful! Location to market. Excellent food choices buffet breakfast.

2026-08-17 • via Nuitee
R
Ralph • couple • ca
8
Well satisfied with everything for purpose of stay
Pros:

Location for events
Free parking
Buffet breakfast

2026-08-16 • via Nuitee
E
Emily • solo_traveller • us
8
2026-08-15 • via Nuitee
K
Kyla • couple • ca
10
Excellent
Pros:

It was great! I loved how many different options there were to choose from. Also I like that there were so many different beverages as well and it was all delicious.

2026-08-15 • via Nuitee
N
Nora • solo_traveller • ca
8
2026-08-14 • via Nuitee
T
Thijs • solo_traveller • nl
10
Pros:

Prachtige locatie met zeer goede faciliteiten.
Alles ziet er keurig uit. Personeel erg behulpzaam en vriendelijk.

2026-08-12 • via Nuitee
L
Lyttle • couple • ca
10
We have stayed a couple times, we like the new look . I hope you will improve your outside patio . e
Pros:

Everyone was full and happy.

Cons:

Good all around

2026-08-10 • via Nuitee
S
Silvan • family_with_children • nl
8
2026-08-09 • via Nuitee
L
Lyttle • family_with_children • ca
10
Staff very friendly and ready to please ,
Pros:

Verity, clean and always refreshing it. Coffee & tea hot

Cons:

Outside patio , needs a bit of a facelift. 1 patio set and 2 old picnic tables. Needs a couple of umbrellas, lounge chairs. Was sitting out watching my grandchildren play in the pool

2026-08-07 • via Nuitee
S
Shirley • couple • ca
10
Will be back next year!
Pros:

Close to everything, very clean, nice pool and great staff

Cons:

Only thing I didn’t like is the lighting in the room could have been better

2026-08-05 • via Nuitee
S
Silvana • solo_traveller • ca
7
Ok for a one night stay
Pros:

The room was ok, clean and comfortable. The staff was very helpful and they also helped us check in earlier than the usual check-in time.

Cons:

The pool seemed not very clean and the breakfast was pretty plain.

2026-08-04 • via Nuitee
V
VANMIDDELKOOP • couple • ca
9
2026-08-04 • via Nuitee
B
Bradley • family_with_children • ca
8
2026-08-04 • via Nuitee
J
John • couple • ca
9
We had an excellent relaxing night here and would book again.
Pros:

Clean and spacious

Cons:

Whirlpool tub was ok but only a few of the jets were working.

2026-08-03 • via Nuitee
D
Derek • couple • ca
10
2026-08-03 • via Nuitee
K
Karla • family_with_children • ca
10
We loved it here
Pros:

Breakfast was wonderful! Perfect amount of options and helpful staff when items were low. The location was amazing! Just a walk away from the market was a plus.

2026-08-02 • via Nuitee
M
Michael • solo_traveller • ca
10
2026-07-24 • via Nuitee
C
Carolyn • couple • ca
9
2026-07-23 • via Nuitee