Master Gramado Hotel - Espaço Kids Incrível

Hotels
•
Master Hotels
8.4 (2255 reviews)
Rua Carlos Lengler Filho, 103 , Gramado , br

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Children allowed
Pets allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good breakfast
Excellent location
Cons:
Cleanliness issues
Poor Wi-Fi

Categories

Cleanliness
7.86
Several reviews mention issues with cleanliness, notably stained blankets and a moldy bathroom.
Service
8.33
While some guests noted poor reception service, overall, staff was generally described as polite and helpful.
Location
9.37
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.32
Rooms were generally clean, but some complaints about noise and condition were noted.
Amenities
7.85
Amenities received mixed reviews, with some mentioning good kid's space while others pointed out the need for maintenance.
Value for Money
8.31
Perceived as decent, though some guests found the restaurant overpriced.
Food and Beverage
8.36
Breakfast was often praised, but some variety concerns were raised.
Overall Experience
8.83
Despite some negative aspects mentioned, many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:53

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with flat-screen TVs, minibars, and private bathrooms at Master Gramado Hotel. Some rooms even offer stunning views of Vale do Quilombo.

Relaxation and Recreation
Unwind by the outdoor pool overlooking the picturesque valley or stay active at the well-equipped fitness centre. Free WiFi in public areas keeps you connected throughout your stay.

Culinary Delights
Start your day with a delicious breakfast buffet featuring fresh fruits and regional specialties. Savor a variety of dishes and drinks at the hotel’s restaurant and bar.

Experience comfort and convenience at Master Gramado Hotel - your ideal retreat in Gramado. Book now for an unforgettable stay!

Important information:

Please note that the property allows one pet until 10 kg per unit and an extra charge of BRL 60+ 10% of room rate per night applies. Please contact property for further information.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for R$ 100 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2255 reviews
Cleanliness: 7.86
Service: 8.33
Location: 9.37
Room Quality: 8.32
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.83
I
Ingrid • family_with_children • br
10
Pros:

A localização é ótima, pertinho do centro, eu estava com uma criança de 4 anos e fizemos muitas coisas andando.

2026-04-04 • via Nuitee
E
Eduardo • family_with_children • br
8
Pros:

Localização ótima, uma bela vista, conforto.

Cons:

Necessário algumas manutenções, mas no quarto que fiquei, estava tudo organizado.

2026-04-02 • via Nuitee
A
Antonella • family_with_children • uy
9
2026-04-01 • via Nuitee
E
Erni • family_with_children • br
10
Pros:

Atendimento excelente e espaço kids ótimo.

2026-04-01 • via Nuitee
M
Mattos Palleiro • family_with_children • uy
7
Excelente ubicación, comodidad.
Pros:

La atención del personal de servicio

Cons:

La piscina no es climatizada

2026-04-01 • via Nuitee
V
Victoria • family_with_children • uy
8
Cons:

Las almohadas muy incómodas.

2026-04-01 • via Nuitee
F
Fernanda Simões Barros • family_with_children • br
7
Não vale o preço!
Pros:

Gostei apenas do café da manhã e conforto da cama do quarto.

Cons:

Banheiro com vazamentos, piscina suja e água fria. Não vale o valor pago.

2026-03-31 • via Nuitee
G
Gomes • family_with_children • br
10
2026-03-31 • via Nuitee
P
Patricia • family_with_children • uy
6
Pros:

Buena ubicación

Cons:

Estacionamiento tarifado. Hacía bastante calor, llegamos después de un viaje largo no anduvo el aire, esa noche no tenían solución para darnos, al día siguiente tuvimos que volver a reclamar ya que no nos arreglaron durante todo el día. El de mantenimiento súper bien dijo que la única solución era cambiar de habitación y recién ahí, nos hicieron el cambio. Lo demás estuvo bien.

2026-03-31 • via Nuitee
E
Elsa • family_with_children • br
7
Pros:

Área kids ok, café da manha ótimo.

Cons:

Quarto com cheiro de mofo, chão sujo, almofadas terríveis. Demora para check-in, quase 1 hora. Fila gigante.

2026-03-30 • via Nuitee
T
Thiago Costa Do Amaral • family_with_children • br
9
2026-03-30 • via Nuitee
A
Antonio Carlos • extended_group • br
7
Cons:

Chek in e out muito demorado. Penso que está faltando pessoal técnico de balcão. Também no excelente café da manhã, há falta de funcionários

2026-03-30 • via Nuitee
C
Clayton • family_with_children • br
4
Não se iluda com as fotos!!!
Pros:

Boa localização e bom café da manhã.

Cons:

Péssimo cuidado com estrutura, desde as aberturas, portas e mobiliário do quarto (bloco B) muito danificado, o carpete de corredor é velho, manchado e cheira mal. A piscina é um caso à parte, sem manutenção, SUJA (água suja e os ladrilhos com acúmulo de limos no fundo e laterias)

2026-03-30 • via Nuitee
C
Carlos Eduardo • family_with_children • br
9
2026-03-29 • via Nuitee
M
Martins de Oliveira • family_with_children • br
9
2026-03-29 • via Nuitee
W
Wander • family_with_children • br
10
2026-03-28 • via Nuitee
V
Vanessa • family_with_children • br
9
2026-03-26 • via Nuitee
L
Lorena • family_with_children • ar
8
2026-03-26 • via Nuitee
D
Dina • family_with_children • br
9
2026-03-25 • via Nuitee
W
Wagner66 • family_with_children • br
9
Perfeita.
Pros:

.café muito bom ..equipe em geral bem atenciosos..boa localizaçao..indico!

2026-03-23 • via Nuitee