Master Gramado Hotel - Espaço Kids Incrível

Hotels
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Master Hotels
8.4 (2435 reviews)
Rua Carlos Lengler Filho, 103 , Gramado , br

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Children allowed
Pets allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good breakfast
Excellent location
Cons:
Cleanliness issues
Poor Wi-Fi

Categories

Cleanliness
7.86
Several reviews mention issues with cleanliness, notably stained blankets and a moldy bathroom.
Service
8.33
While some guests noted poor reception service, overall, staff was generally described as polite and helpful.
Location
9.37
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.32
Rooms were generally clean, but some complaints about noise and condition were noted.
Amenities
7.85
Amenities received mixed reviews, with some mentioning good kid's space while others pointed out the need for maintenance.
Value for Money
8.31
Perceived as decent, though some guests found the restaurant overpriced.
Food and Beverage
8.36
Breakfast was often praised, but some variety concerns were raised.
Overall Experience
8.83
Despite some negative aspects mentioned, many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:53

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with flat-screen TVs, minibars, and private bathrooms at Master Gramado Hotel. Some rooms even offer stunning views of Vale do Quilombo.

Relaxation and Recreation
Unwind by the outdoor pool overlooking the picturesque valley or stay active at the well-equipped fitness centre. Free WiFi in public areas keeps you connected throughout your stay.

Culinary Delights
Start your day with a delicious breakfast buffet featuring fresh fruits and regional specialties. Savor a variety of dishes and drinks at the hotel’s restaurant and bar.

Experience comfort and convenience at Master Gramado Hotel - your ideal retreat in Gramado. Book now for an unforgettable stay!

Important information:

Please note that the property allows one pet until 10 kg per unit and an extra charge of BRL 60+ 10% of room rate per night applies. Please contact property for further information.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for R$ 100 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2435 reviews
Cleanliness: 7.86
Service: 8.33
Location: 9.37
Room Quality: 8.32
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.83
R
Renata • family_with_children • br
5
2026-05-08 • via Nuitee
L
Lisa • family_with_children • br
10
2026-05-07 • via Nuitee
R
RODRIGO • solo_traveller • br
10
2026-05-07 • via Nuitee
B
Bassani • family_with_children • ie
10
2026-05-06 • via Nuitee
O
Otávio • family_with_children • br
8
2026-05-06 • via Nuitee
G
Guilherme • family_with_children • br
10
2026-05-05 • via Nuitee
E
Emanuele • family_with_children • br
10
Hotel incrível, com um amplo espaço! Tudo muito organizado e limpo! Com funcionários super solícitos.
Pros:

Acomodações incríveis.

2026-05-05 • via Nuitee
T
Tarcisio • family_with_children • br
8
2026-05-04 • via Nuitee
P
Patrícia • solo_traveller • br
8
Pros:

Café da Manhã, Funcionários super atenciosos, localização.

Cons:

Tem que vedar a claridade das janelas, pois as cortinas eram curtas, não tem TV Smart, tem que remover o silicone mofado do box pq está preto e colocar novo, fica c aspecto de sujeira, precisa trocar o chuveiro porque estava enferrujado, também precisa ter protetor de colchão pq o lençol fica direto no colchão, e certamente não tem como lavar o colchão a cada troca de hóspede, logo é anti higiênico.

2026-05-04 • via Nuitee
L
LUIS EDUARDO FRANCA • family_with_children • br
9
A localização é boa, pois está perto da rodoviária e centro de Gramado. O quarto é muito amplo, conf
Pros:

A localização é boa, pois está perto da rodoviária e centro de Gramado. O quarto é muito amplo, confortável e silencioso. O ar funciona bem e tem tv a cabo. A brinquedoteca é enorme e com animadores. Tem café completo. Agua, chá e café na recepção.

Cons:

A piscina poderia ser aquecida. A equipe poderia dar dicas de como aproveitar melhor a estadia. Em um momento a água do chuveiro acabou e não nos avisarm que a caixa d'água estava em manutenção. Sugiro caprichar um pouco mais na limpeza.

2026-05-04 • via Nuitee
B
Belarmino Guimarães • family_with_children • br
10
2026-05-04 • via Nuitee
J
Jessica • couple • br
6
Pros:

A localização foi OK, o café da manha esperávamos mais, mas estava bom, atendeu ao recomendável.

Cons:

Check - in, problemas com furo de fila. Falta de organização e falta de pessoal. Tempo de espera 30 minutos.

2026-05-04 • via Nuitee
R
Roberto • couple • br
9
Estava dentro das expectativas quando reservei.
Pros:

Muito bom, muitas opções, bem organizado.

2026-05-04 • via Nuitee
E
Evandro • family_with_children • br
9
Pros:

Localização muito boa. Estacionamento é pago a parte, mas como a Localização é boa vale a pena.
Espaço Kids muito bom. Funcionários bem prestativos e educados.
Café da manhã é bom, nada a reclamar do que tinha, porém se tivesse produtos mais coloniais seria 10/10.

2026-05-04 • via Nuitee
A
Adriana • solo_traveller • br
10
Pros:

De tudo! A alegria das criancas no café da manhã com.o mascote foi D+

2026-05-03 • via Nuitee
L
Lucimara Almeida • solo_traveller • br
10
2026-05-03 • via Nuitee
G
GUSTAVO • family_with_children • br
9
Lugar muito bom para crianças é bem localizado.
Pros:

Local muito bom. E grande espaço para crianças.

Cons:

Estava tudo muito bom. Somente a lanchonete que serve a janta tem um cardápio bem fraco.

2026-05-03 • via Nuitee
P
Paola • family_with_children • br
1
Péssimas instalações.
Pros:

Instalações péssimas. Quarto todo mofado, sujo, alérgico, até o corredor estava mofado com o carpete todo manchado de vazamento. A janela do quarto toda enferrujada, cheia de teias de aranhas e sujeira. Inclusive quando chegamos no quarto tinha uma aranha grande no travesseiro. Banheiro com vazamento. Péssimo

Cons:

Instalações péssimas. Quarto todo mofado, sujo, alérgico, até o corredor estava mofado com o carpete todo manchado de vazamento. A janela do quarto toda enferrujada, cheia de teias de aranhas e sujeira. Inclusive quando chegamos no quarto tinha uma aranha grande no travesseiro. Banheiro com vazamento. Péssimo

2026-05-02 • via Nuitee
J
Juliana • family_with_children • br
9
Pros:

O espaço kids é fantástico!

2026-05-02 • via Nuitee
J
Jacinda Lehmen Stahl • solo_traveller • br
9
Avaliação sobre Master Hotel
Pros:

Tudo muito bom., com destaque para Espaço Kids, café da manhã , funcionários

Cons:

Oj estacionamento poderia ser mais em conta

2026-05-01 • via Nuitee