The Klagan Hotel

Hotels
8.3 (1010 reviews)
Unit 25-28, Ground Floor, 8th-10th Floor, Block D, Warisan Square, Jalan Tun Fuad Stephens , Kota Kinabalu , my
+60 88-488 908

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Inconsistent food quality
Issues with cleanliness
Customer service shortcomings

Categories

Cleanliness
7.69
Some reviews mentioned dirty crockery in the coffee house and dustbins needing improvement.
Service
8.66
Friendly and helpful staff were highlighted, though there were issues with customer experience.
Location
9.2
Many reviews praised the convenience of the location near shopping malls.
Room Quality
8.15
Rooms are clean and comfortable with spacious options for families.
Amenities
8.18
Good parking and other facilities, but some issues with air conditioning reported.
Value for Money
8.64
Many guests felt the stay provided good value considering the location and amenities.
Food and Beverage
7.19
Breakfast received mixed reviews; some guests enjoyed it while others found it lacking.
Overall Experience
8.66
Overall, guests reported a satisfying experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:29

Property Description

Modern Rooms with Free WiFi
The Klagan Hotel offers modern air-conditioned guest rooms decorated with natural colors and equipped with flat-screen satellite TV. Enjoy free WiFi throughout the property for your convenience.

Dining Options
Indulge in Asian and Malaysian cuisines at Wanyan Rooftop Cafe or savor coffee and pastries at The Klagan Lounge. Choose from a variety of dining options to suit your taste preferences during your stay.

Convenient Location
Located in Kota Kinabalu city centre, The Klagan Hotel is just 350 metres from Kota Kinabalu Waterfront. With Centre Point Sabah and Gaya Street nearby, explore the city with ease and convenience.

To book your stay at The Klagan Hotel and experience comfort and convenience in Kota Kinabalu, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 110 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1010 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.66
R
Rozainy • couple • my
6
Not a descent stay, will switch to other option in future
Pros:

The location is excellent. Walking distance to eateries, night market and shopping mall.

Cons:

The bed are not comfy at all. My body became itchy with red spots everywhere most probably because of bed bugs.

2026-08-07 • via Nuitee
M
Muhammed Azmirrudyn • couple • my
8
It was good
Pros:

Strategic place and competitive price

2026-08-07 • via Nuitee
T
tawil • solo_traveller • my
9
2026-08-06 • via Nuitee
L
LINA • solo_traveller • my
10
Pros:

Location, parking & friendly staff

2026-08-06 • via Nuitee
N
Nga Wing • solo_traveller • hk
8
Pros:

房間窗面對日落景超讚。

Cons:

因為是住四個晚上的，預定時已表明要雙床房的，可惜第一晚酒店竟然冇預留俾我們，只得一張大床，表示要第二晚才可换回雙床房，這樣做法對依間酒店有點失望的，慶幸第二晚換翻一間有海景雙床房給我們。

2026-08-04 • via Nuitee
B
balwant • solo_traveller • my
4
Pros:

The location of the hotel

Cons:

The breakfast can be improved

2026-08-04 • via Nuitee
M
Muhammad Nasarudin • couple • my
10
2026-08-04 • via Nuitee
A
Aziz • family_with_children • my
9
2026-08-03 • via Nuitee
C
Caroline • couple • my
8
I still had fun
Pros:

It’s convenient

Cons:

It has limited choice of breakfast

2026-08-03 • via Nuitee
Z
zhaharah • solo_traveller • my
10
2026-08-03 • via Nuitee
A
Aziz • family_with_children • my
9
2026-08-03 • via Nuitee
M
mohd tahir • family_with_children • my
10
Pros:

All Staff friendly and acomodation very good

Cons:

Nothing

2026-08-03 • via Nuitee
S
sadiah binti • solo_traveller • my
8
Pros:

nice

2026-08-02 • via Nuitee
B
bedrun • solo_traveller • my
10
2026-08-02 • via Nuitee
D
Dorothy • couple • au
5
Average
Pros:

Took our luggage to our room. Location is good.

Cons:

Given a room without any window or view. Very cramp and claustrophobic.

2026-08-02 • via Nuitee
S
Sebastianus • solo_traveller • it
8
Buon Hotel, ambiente colazione da migliorare
Pros:

Lo staff alla reception è davvero gentile e disponibile. La posizione è buona perchè avete a disposizione i supermercati, locali e anche una comoda lavanderia h24. Inoltre è distante solo 12 minuti dall'aeroporto

Cons:

La mattina a colazione, mettetevi una maglietta non pulita, perché quando uscirete, puzzerete di fritto

2026-08-02 • via Nuitee
M
Mohd Fuad • family_with_children • my
9
Good location
Pros:

1. The best thing about this hotel is the location.
2. Spacious room.

Cons:

1. Only 1 type of coffee drink option at the coffee machine for breakfast (no latte, mocha or cappuchino).
2. I believe most rooms do not have a good view because being blocked by sorrounding buildings.

2026-07-25 • via Nuitee
M
Mohd Zufri • solo_traveller • my
9
Reasonable
Pros:

Profesional and FriendlyStaff

Cons:

Nothing. It worth for my money

2026-07-24 • via Nuitee
M
Mudzaffar • family_with_children • my
9
2026-07-24 • via Nuitee
R
Ray • solo_traveller • my
8
2026-07-23 • via Nuitee