The Klagan Hotel

Hotels
8.3 (1010 reviews)
Unit 25-28, Ground Floor, 8th-10th Floor, Block D, Warisan Square, Jalan Tun Fuad Stephens , Kota Kinabalu , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Inconsistent food quality
Issues with cleanliness
Customer service shortcomings

Categories

Cleanliness
7.69
Some reviews mentioned dirty crockery in the coffee house and dustbins needing improvement.
Service
8.66
Friendly and helpful staff were highlighted, though there were issues with customer experience.
Location
9.2
Many reviews praised the convenience of the location near shopping malls.
Room Quality
8.15
Rooms are clean and comfortable with spacious options for families.
Amenities
8.18
Good parking and other facilities, but some issues with air conditioning reported.
Value for Money
8.64
Many guests felt the stay provided good value considering the location and amenities.
Food and Beverage
7.19
Breakfast received mixed reviews; some guests enjoyed it while others found it lacking.
Overall Experience
8.66
Overall, guests reported a satisfying experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:29

Property Description

Modern Rooms with Free WiFi
The Klagan Hotel offers modern air-conditioned guest rooms decorated with natural colors and equipped with flat-screen satellite TV. Enjoy free WiFi throughout the property for your convenience.

Dining Options
Indulge in Asian and Malaysian cuisines at Wanyan Rooftop Cafe or savor coffee and pastries at The Klagan Lounge. Choose from a variety of dining options to suit your taste preferences during your stay.

Convenient Location
Located in Kota Kinabalu city centre, The Klagan Hotel is just 350 metres from Kota Kinabalu Waterfront. With Centre Point Sabah and Gaya Street nearby, explore the city with ease and convenience.

To book your stay at The Klagan Hotel and experience comfort and convenience in Kota Kinabalu, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 110 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1010 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.66
J
Jonathan Simon • extended_group • gb
8
2026-07-04 • via Nuitee
C
CRISTINA • couple • es
7
Pros:

La ubicación era buena y el desayuno estaba muy bien.

Cons:

La habitación tenía una ventana que daba al pasillo y eso no te lo dicen cuando haces la reserva. Se escuchaba a las personas que estaban en las habitaciones colindantes. Por la noche nos despertamos varias veces por los rezos (que estaban puestos en altavoz) y la alarma despertador de la habitación de al lado desde la 4-5 de la mañana.

2026-07-04 • via Nuitee
S
SAIDATUL AFIQAH • extended_group • bn
9
amazing
Pros:

room are spacious and clean.we like many varieties of food for the breakfast. strategic location next to centrepoint , pasar and tamu malam.

Cons:

request fridge for the Basic Triple room.

2026-07-02 • via Nuitee
D
Dayang Zurima • solo_traveller • my
9
2026-07-02 • via Nuitee
S
Suzaini • couple • my
8
2026-07-02 • via Nuitee
R
Renuga • solo_traveller • my
7
2026-07-01 • via Nuitee
G
Govindaraj • family_with_children • my
3
Not Worthy
Cons:

No Space inside the room, The large pillar inside. No Privacy, window is in way. Told breakfast was free all, Paid for my kids breakfast, Paid for Extra blanket.

2026-07-01 • via Nuitee
T
Terence • couple • us
9
It was a cornerstone for excursions in saba and mulu.
Pros:

Close to downtown and the night markets. We enjoyed the breakfasts. We made this hotel our central hub for our excursions into Borneo. We were able to leave bags while traveling about.

Cons:

NA

2026-07-01 • via Nuitee
M
Mimie saie • family_with_children • bn
9
enjoy my stay, recommended hotel and nearby shopping mall
Pros:

Room was spacious and sea view since i requested it, breakfast was ok and location just neaby centrepoint.

2026-07-01 • via Nuitee
M
Mark Anthony • solo_traveller • my
10
2026-07-01 • via Nuitee
B
BungaMawar • family_with_children • my
10
Pros:

Wonderful with the food❤️

2026-07-01 • via Nuitee
Z
Zharfan • family_with_children • bn
10
Pros:

Nice Breakfast

2026-07-01 • via Nuitee
A
Abdul Malek • solo_traveller • my
8
2026-06-30 • via Nuitee
A
Amin • family_with_children • bn
7
Comfortable, fantastic seaview, great location
Pros:

Breakfast was satisfactory, staff was friendly and helpful.

2026-06-29 • via Nuitee
Z
Zool Syahirmmy • solo_traveller • bn
7
2026-06-29 • via Nuitee
T
THIEN CHOI • couple • tw
8
Pros:

飯店房間比想像中還要乾净整潔，與房價有成正比。因爲有開車，很喜歡飯店提供的免費停車服務。飯店位於市中心，前往購物，娛樂與用餐地點很是方便。

Cons:

若硬要說缺點的話，應該就是莫過于房間内有一根柱子， 擋著下床去路。哈哈哈😄😄😄

2026-06-29 • via Nuitee
K
Kartina • family_with_children • bn
8
2026-06-29 • via Nuitee
L
Laylaa • solo_traveller • my
8
Pros:

Short distance to many places especially to the centre point. Also, having breakfast in the morning saves our time

Cons:

We got a corridor room without any view so we were a bit insecure because when we opened the windows its walkway but it's okay because i also don't check during booking.

2026-06-28 • via Nuitee
S
Shuhadah • solo_traveller • my
6
2026-06-28 • via Nuitee
M
Monisah • solo_traveller • bn
6
Pros:

Location is suitable for family pack.

Cons:

Toilet door needs to be fixed.

2026-06-27 • via Nuitee