SO Hotel

Hotels
7.5 (569 reviews)
No. 90, Siam Road , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Strategic Location
Friendly Staff
Cons:
Cleanliness Issues
Limited Dining Options

Categories

Cleanliness
5.83
There were mentions of cockroaches in the room and issues with the bed linens.
Service
8.8
Staff were polite and responsive to requests, contributing to a positive experience.
Location
8.34
The hotel is in a strategic location, though some found it difficult to find suitable dining options.
Room Quality
6.79
Some guests complained about small rooms, thin walls, and outdated furnishings.
Amenities
8.32
General positive comments about the facilities, with some suggestions for improvement.
Value for Money
8.78
Guests found the pricing reasonable given the level of service and accommodations.
Food and Beverage
5.33
Limited food options nearby, and some expressed concerns about non-halal dining.
Overall Experience
7.8
Overall feedback was mixed but leaned towards positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:45

Property Description

Modern Rooms with Amenities
Guest rooms feature flat-screen TVs and air conditioning for a comfortable stay.

Convenient Location
Situated close to popular attractions such as Penang Times Square and Rainbow Skywalk at Komtar.

Free WiFi and Room Service
Enjoy complimentary WiFi access and convenient room service during your stay.

Book your stay at SO Hotel in George Town for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a fee of MYR 2 per room per night, payable directly to the hotel upon check-in. Please note that this is not included in the room rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.5
Based on 569 reviews
Cleanliness: 5.83
Service: 8.8
Location: 8.34
Room Quality: 6.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 5.33
Overall Experience: 7.8
L
Lohgeswaraan • solo_traveller • my
10
2026-05-01 • via Nuitee
S
siti • family_with_children • my
8
2026-04-24 • via Nuitee
S
Sumathi • solo_traveller • my
5
2026-04-23 • via Nuitee
S
Scott Peroz • solo_traveller • my
8
Pros:

Staff very Friendly and help full...

2026-04-23 • via Nuitee
S
siti • family_with_children • my
8
2026-04-22 • via Nuitee
N
Nur Malahayaty • extended_group • my
8
2026-04-20 • via Nuitee
H
Hui Choo • family_with_children • my
5
满意地点设施有点差强人意
Pros:

地点

Cons:

洗漱用品、比如毛巾好像用了很久（虽干净）没有更换；很薄，沐浴露品质差
，还有最重要是饮水机，请标志多久会清理一次

2026-04-19 • via Nuitee
K
KPM-Guru • family_with_children • my
4
2026-04-17 • via Nuitee
B
Bala • family_with_children • my
8
2026-04-16 • via Nuitee
N
NOORFATIN ADIRA HAZLEEN • couple • my
8
2026-04-15 • via Nuitee
K
KPM-Guru • family_with_children • my
8
Pros:

Good

Cons:

Best

2026-04-15 • via Nuitee
I
Izzan • couple • my
8
2026-04-14 • via Nuitee
K
Kelvin • family_with_children • my
10
2026-04-09 • via Nuitee
M
Mohamad • solo_traveller • my
10
2026-04-02 • via Nuitee
S
Sze Qing • couple • my
9
2026-03-30 • via Nuitee
C
Chin • family_with_children • my
10
Pros:

Good

Cons:

Good

2026-03-29 • via Nuitee
S
siti • family_with_children • my
8
2026-03-29 • via Nuitee
N
nurafiqah • family_with_children • my
10
Pros:

The receptionist very helpful and friendly..near to town easy access to main road n got so many near food place will stay here again when visit Penang👍

2026-03-29 • via Nuitee
N
nurafiqah • family_with_children • my
10
2026-03-29 • via Nuitee
S
Sumathi • solo_traveller • my
7
Pros:

Good location, easy access, good Housekeeping service

Cons:

Aircond in wrong side of room and very near to double bed and blocks single bed, people parking in the middle blocking other ppl to park even reception says can park 2 cars..shd hv any staff to assist...

2026-03-25 • via Nuitee