SO Hotel

Hotels
7.5 (542 reviews)
No. 90, Siam Road , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Strategic Location
Friendly Staff
Cons:
Cleanliness Issues
Limited Dining Options

Categories

Cleanliness
5.83
There were mentions of cockroaches in the room and issues with the bed linens.
Service
8.8
Staff were polite and responsive to requests, contributing to a positive experience.
Location
8.34
The hotel is in a strategic location, though some found it difficult to find suitable dining options.
Room Quality
6.79
Some guests complained about small rooms, thin walls, and outdated furnishings.
Amenities
8.32
General positive comments about the facilities, with some suggestions for improvement.
Value for Money
8.78
Guests found the pricing reasonable given the level of service and accommodations.
Food and Beverage
5.33
Limited food options nearby, and some expressed concerns about non-halal dining.
Overall Experience
7.8
Overall feedback was mixed but leaned towards positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:45

Property Description

Modern Rooms with Amenities
Guest rooms feature flat-screen TVs and air conditioning for a comfortable stay.

Convenient Location
Situated close to popular attractions such as Penang Times Square and Rainbow Skywalk at Komtar.

Free WiFi and Room Service
Enjoy complimentary WiFi access and convenient room service during your stay.

Book your stay at SO Hotel in George Town for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a fee of MYR 2 per room per night, payable directly to the hotel upon check-in. Please note that this is not included in the room rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.5
Based on 542 reviews
Cleanliness: 5.83
Service: 8.8
Location: 8.34
Room Quality: 6.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 5.33
Overall Experience: 7.8
S
siti • family_with_children • my
8
Pros:

👍

Cons:

👍

2026-02-11 • via Nuitee
L
Lukas Anders • couple • se
8
Good value hotel with rather good location
Pros:

Good location in central George town but away from the tourist streets. Our room was clean and the staff was nice.

The hotel is located 20m from Siam road char kway teow, perhaps the best char kway teow in town. Don’t miss!!

Cons:

Our room did not have a window, which was not apparent on booking.com as far as I could tell when the booking was made. Other rooms had windows though so make sure to double check before if important to you.

2026-02-10 • via Nuitee
G
Grey chong • family_with_children • my
1
2026-02-01 • via Nuitee
E
EN QINGRUI • solo_traveller • my
8
2026-01-28 • via Nuitee
M
Maryam • solo_traveller • my
10
Pros:

Big projector n comfy

2026-01-27 • via Nuitee
S
Shuat.t • solo_traveller • sg
6
Pros:

Budget stay with private toilets in a quiet area, the room is average clean, the mattress is poor condition plus the noisy compressor sound cause hard to sleep.

Cons:

Mattress cave-in badly, no support to provide good sleep.
One of the compressor is super noisy, Everytime is turn-on, the whole floors like shaking and super annoying even i wash wearing an ear plugs.

2026-01-25 • via Nuitee
B
Bala • family_with_children • my
8
2026-01-22 • via Nuitee
B
Bala • family_with_children • my
8
2026-01-22 • via Nuitee
S
Stephen • solo_traveller • gb
8
Not bad it was very hot in Penang
Pros:

Good area

Cons:

No windows

2026-01-21 • via Nuitee
N
nicole • family_with_children • my
3
设备有待改善
Cons:

毛巾比较旧了，床单的清洁度可能需要再检查一下。

2026-01-20 • via Nuitee
T
Tor • extended_group • my
8
2026-01-20 • via Nuitee
J
Julaikha • extended_group • my
10
I love everything especially the services and facilities provided. My 3 nights stay was so awesome. Next time if I come
Pros:

I like the facilities so much as Im traveling with my old folks that cant walk long distance. I requested room that near the lift and the hotel made it happen! My convocation preparation was so smooth bcs all the facilities needed such as iron, board, hair dryer and housekeeping were provided during 3 night stays. I love the fridge in the room, the tv, the linens and unlimited soap in the bathroom! Also it was so easy to communicate with the hotel customer service via whatsapp and they always fast reply. I recommend for those who travel with old parents to stay in this hotel.

Cons:

For family room, room is quite small and the aircond is only directed to the queen bed. Maybe change the water dispenser to cuckoo/coway/sk magic but the current one also ok. The hotel is located around non-halal restaurant and lil bit difficult to find muslim food but can order food panda.

2026-01-20 • via Nuitee
M
Muniandy • solo_traveller • my
10
Pros:

Very convenient place, clean....

Cons:

Yes like it

2026-01-20 • via Nuitee
W
Wan • family_with_children • my
7
Pros:

Cheap. For a hotel that is located in Georgetown

Cons:

Small roaches 😅

2026-01-20 • via Nuitee
N
Nur • extended_group • my
10
2026-01-19 • via Nuitee
K
Kay Teik • solo_traveller • my
8
fits well to my lifestyle .
Pros:

no take breakfast

Cons:

convenient in town

2026-01-19 • via Nuitee
G
Goey • couple • my
5
The security are not there, the lift can be directly use to reach the room.
Pros:

No take breakfast , not the preferred of location and no safety also .

Cons:

The noise from the other room are polluted.

2026-01-19 • via Nuitee
A
Asyiqin • extended_group • my
6
2026-01-18 • via Nuitee
A
Arun • solo_traveller • my
10
2026-01-18 • via Nuitee
B
Badrul Hishamuddeen • family_with_children • my
10
2026-01-16 • via Nuitee