SO Hotel

Hotels
7.5 (547 reviews)
No. 90, Siam Road , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Strategic Location
Friendly Staff
Cons:
Cleanliness Issues
Limited Dining Options

Categories

Cleanliness
5.83
There were mentions of cockroaches in the room and issues with the bed linens.
Service
8.8
Staff were polite and responsive to requests, contributing to a positive experience.
Location
8.34
The hotel is in a strategic location, though some found it difficult to find suitable dining options.
Room Quality
6.79
Some guests complained about small rooms, thin walls, and outdated furnishings.
Amenities
8.32
General positive comments about the facilities, with some suggestions for improvement.
Value for Money
8.78
Guests found the pricing reasonable given the level of service and accommodations.
Food and Beverage
5.33
Limited food options nearby, and some expressed concerns about non-halal dining.
Overall Experience
7.8
Overall feedback was mixed but leaned towards positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:45

Property Description

Modern Rooms with Amenities
Guest rooms feature flat-screen TVs and air conditioning for a comfortable stay.

Convenient Location
Situated close to popular attractions such as Penang Times Square and Rainbow Skywalk at Komtar.

Free WiFi and Room Service
Enjoy complimentary WiFi access and convenient room service during your stay.

Book your stay at SO Hotel in George Town for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a fee of MYR 2 per room per night, payable directly to the hotel upon check-in. Please note that this is not included in the room rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.5
Based on 547 reviews
Cleanliness: 5.83
Service: 8.8
Location: 8.34
Room Quality: 6.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 5.33
Overall Experience: 7.8
K
Kelvin • family_with_children • my
10
2026-04-09 • via Nuitee
M
Mohamad • solo_traveller • my
10
2026-04-02 • via Nuitee
S
Sze Qing • couple • my
9
2026-03-30 • via Nuitee
N
nurafiqah • family_with_children • my
10
Pros:

The receptionist very helpful and friendly..near to town easy access to main road n got so many near food place will stay here again when visit Penang👍

2026-03-29 • via Nuitee
C
Chin • family_with_children • my
10
Pros:

Good

Cons:

Good

2026-03-29 • via Nuitee
N
nurafiqah • family_with_children • my
10
2026-03-29 • via Nuitee
S
siti • family_with_children • my
8
2026-03-29 • via Nuitee
S
Sumathi • solo_traveller • my
7
Pros:

Good location, easy access, good Housekeeping service

Cons:

Aircond in wrong side of room and very near to double bed and blocks single bed, people parking in the middle blocking other ppl to park even reception says can park 2 cars..shd hv any staff to assist...

2026-03-25 • via Nuitee
S
siti • family_with_children • my
8
2026-03-24 • via Nuitee
N
Nur Malahayaty • extended_group • my
9
2026-03-17 • via Nuitee
L
Lim Aun Leng • family_with_children • my
3
Pros:

不满意不满意

Cons:

很臭有味道

2026-03-04 • via Nuitee
L
Lai • solo_traveller • my
6
Pros:

Location

Cons:

Evening sun affected one of the West bound room temperature...

2026-03-03 • via Nuitee
W
Wan • solo_traveller • my
8
2026-02-23 • via Nuitee
S
siti • family_with_children • my
8
Pros:

👍

Cons:

👍

2026-02-11 • via Nuitee
L
Lukas Anders • couple • se
8
Good value hotel with rather good location
Pros:

Good location in central George town but away from the tourist streets. Our room was clean and the staff was nice.

The hotel is located 20m from Siam road char kway teow, perhaps the best char kway teow in town. Don’t miss!!

Cons:

Our room did not have a window, which was not apparent on booking.com as far as I could tell when the booking was made. Other rooms had windows though so make sure to double check before if important to you.

2026-02-10 • via Nuitee
G
Grey chong • family_with_children • my
1
2026-02-01 • via Nuitee
E
EN QINGRUI • solo_traveller • my
8
2026-01-28 • via Nuitee
M
Maryam • solo_traveller • my
10
Pros:

Big projector n comfy

2026-01-27 • via Nuitee
S
Shuat.t • solo_traveller • sg
6
Pros:

Budget stay with private toilets in a quiet area, the room is average clean, the mattress is poor condition plus the noisy compressor sound cause hard to sleep.

Cons:

Mattress cave-in badly, no support to provide good sleep.
One of the compressor is super noisy, Everytime is turn-on, the whole floors like shaking and super annoying even i wash wearing an ear plugs.

2026-01-25 • via Nuitee
B
Bala • family_with_children • my
8
2026-01-22 • via Nuitee