Residence L´ Heritage Royal Colonial by BlueBay

Hotels
•
Independent
7.6 (139 reviews)
Alfredo de Musset No. 38, Col. Polanco, Mexico City, CDMX, 11560 , Mexico City , MX
52-55-80951281

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Children allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Good location
Satisfactory food
Helpful staff
Cons:
Poor cleanliness
Rude service
Old room quality

Categories

Cleanliness
5.35
Multiple reviews mention issues with cleanliness, including dirty shower and lack of cleaning in the refrigerator.
Service
8.35
Some reviews mention satisfactory service, although there are comments on rude reception staff.
Location
9.35
Several reviews highlight the excellent location of the hotel.
Room Quality
6.35
Reviews indicate issues with room maintenance and aged furniture.
Amenities
7.35
Some positive comments on breakfast and overall amenities, but noted lack of WiFi.
Value for Money
7.85
Some reviews suggest that the price could be justified by better conditions.
Food and Beverage
8.35
Positive feedback regarding the breakfast and lunch offerings.
Overall Experience
7.85
Mixed experiences with significant issues, but some positive aspects as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Luxurious Amenities
Indulge in the 24-hour fitness center or relax on the rooftop terrace.

Delicious Dining Options
Savor treats from the snack bar/deli and enjoy a complimentary full breakfast daily.

Convenient Facilities
Benefit from services like dry cleaning, 24-hour front desk, and free self parking.

Book now to experience the elegant Residence L´ Heritage Royal Colonial by BlueBay in vibrant Polanco, Mexico City!

Important information:

  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    No smoking

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.6
Based on 139 reviews
Cleanliness: 5.35
Service: 8.35
Location: 9.35
Room Quality: 6.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
J
Julio César
8
Pros:

Está bien para descansar

2025-10-11 • via Nuitee
C
Carlos Alberto López • partner
6
Pros:

Sin agua., sin Wifi, sin estacionamiento

2025-10-05 • via Nuitee
E
Ernesto
4
No recomendable
Pros:

Baños sucios, todo viejo, olor a humedad !

2025-10-04 • via Nuitee
H
Hector
10
Pros:

Excellent service. The nighttime front desk employee knew my name before I told him who I was and checked me in in no time. I wish I had asked for his name.

The room was simple, pretty, tidy—and so welcoming. And the bathroom feels like a six star hotel!

Kudos to Chef Johan and his staff for a delicious breakfast with great coffee.

Did I mention that the property is right in the middle of a very nice restaurant and shopping district with a beautiful park nearby?

Can’t go wrong if you pick this place.

2025-09-29 • via Nuitee
M
María Alejandra
4
Pros:

Muy Viejo necesita que lo remodelen

2025-09-29 • via Nuitee
A
alejandro
10
Pros:

Buen desayuno

2025-09-27 • via Nuitee
G
Guillermo c
10
Pros:

Muy bien
La ubicación excelente

2025-09-25 • via Nuitee
M
Misael • family
2
Pros:

El personal de seguridad nunca está atento de su labor , está en recepción, en la administración, cobra en efectivo algunos servicios.

2025-09-17 • via Nuitee
E
Eduardo • partner
8
Pros:

Buen lugar para descansar, muy tranquilo y de fácil acceso, personal atento y servicial!

2025-09-16 • via Nuitee
B
Bret • partner
10
Pros:

We loved our stay and extended it several times. The stain glass windows were a real treat and the style of the building is very beautiful.

2025-09-14 • via Nuitee
M
Monica Alethia • friends
6
Pros:

Pedi una habitación para tres personas y me dieron dos porque no disponían de esas habitaciones pero eso nunca lo dijeron, tomaron solos la decisión. Se veía vieja y descuidada, con mala limpieza

2025-09-14 • via Nuitee
L
Luis
10
Pros:

Great place, easy check in and check out

2025-09-13 • via Nuitee
D
DAVID MANUEL • partner
10
Pros:

Hotel muy bonito y muy buen servicio

2025-09-11 • via Nuitee
A
Ana • family
4
Pros:

La limpieza en general es muy escasa, la ducha estaba sucia, el lavamanos no traga agua. No había ventanas más que la puerta del balcón y se meten las ardillas (el cooler no funciona). En la cocina únicamente hay una persona para todo (pedir y traer órdenes, cocinar, limpiar)

2025-08-30 • via Nuitee
Y
Yaxel • friends
8
Pros:

Excelente hotel, ubicacion y desayuno.

2025-08-24 • via Nuitee
T
Teddy
6
Pros:

If WiFi is important to you, this hotel is not for you.

2025-08-15 • via Nuitee
R
Rubén Omar • partner
10
Pros:

Excelente todo.

2025-08-14 • via Nuitee
O
Oscar Johan
2
Pros:

Nunca llegué a la reservación, y me hicieron el cobro de la totalidad de la estancia aun así

2025-08-01 • via Nuitee
J
Julio
8
Pros:

All fine

2025-07-30 • via Nuitee
M
Mauricio
2
Pros:

En el refrigerador habia comida, lo que significa que no la limpian, todos los muesbles son horribles, el personal de recepcion, en especial el dia que llegue, malisimo, enojado grosero. dice que tiene estacionamiento y la primer pregunta que me hicieron fue de cuanto pesaba mi coche, por que si era pesado no bajaria el elevador. en fin malisima experiencia

2025-07-28 • via Nuitee