Utopia Hotel

This hotel should be amazing but sadly its far from it.
Let's talk positives first, great location out of the way, easy access to car park, nice automatic opening entrance and level access. Restaurant staff were great. Food was good,a little pricey but not bad
Now sadly for the negatives, I am disabled and use a walker so I can't walk too far but when I booked I requested a ground floor room or near to reception and they messaged me back confirming I'd be on the ground floor and that it has a double bed and if that's ok which I was. Arrived and signed at reception by Linda. She saw me using my walker but then said I was on the 2nd floor but when I said I had asked for a ground floor room and got confirmation she then changed my room to room 3. Now rooms 1,2 and three are connected through one door and 2 steps down but I don't think linda considered this what with me using a walker so obviously my things fell off the walker but luckily one of the restaurant waitresses saw me and helped. The room was abit dark but the worst thing was the air con was turning out freezing air and so the room was like an icebox. The temp control was busted so you couldn't change the temp and I had read some reviews mentioning about this issue but they didn't say which room it was. Also the TV remote didn't work so I checked the battery compartment and the batterys were crumbling apart which means they've been like that for awhile. Then I checked around the room and the metal tube that connects the shower to the shower head was black in parts and when I looked at the shower head itself it had lots of limescale on it. Also the mirror was dirty and there was a stain in the bath someone had spat in it. The bedding wasn't very thick so with the room being freezing I thought they would at least put an extra duvet on.The carpet was threadbare also . Oh and maybe it's a Belgian thing but there was no tea or coffee making facilities in my room which surprised me When I went for my evening meal I mentioned about the freezing room and Linda said she would tell maintenance but didn't say when but she did offer extra bedding. I also gave her the remote and wasn't that bothered because I'm English so I wouldn't understand the TV anyway but Linda did say the last guest said the same thing but they didn't watch the TV either but that's not the point. They hadn't changed the batterys. So I had my meal. The cheese croquettes were really nice and the rolls that the waitress offered were also fresh. The main course of spaghetti olvio was drenched in oil. It was like a broth.i had to leave most of it. I also had a beer. The waitresses were nice though. The bill came to €38 which I think was abit too high in my opinion. So I walk back to reception and Linda hadn't changed the batterys so I had to wait. Then when I got back to my room after alot of fiddling with the battery's I finally got the TV to work.
I had difficulty sleeping in a freezing room but I kept my clothes on in bed and wear my hoodie up otherwise I wouldn't have been able to stand it.
This could be a great place but it feels like it's rundown and everyone's lost interest.
I can't say anything about the other rooms but if you get offered room 3 make sure they have fixed the heating issue

My Room number 211 was not cleaed during the daytime. . The cleaning staff knocked on my door at 18.00 and asked if i wanted my toom cleaned.
The toilet roll holder was hanging off. The air conditioning control was broken and there was no kettle or coffee making facilities.
Thanks
Robert Gray

generally fine. some small troubles as leaking tube in shower so water was everywhere during bath :). no fridge on the room.

Nice facilities

Perfect moment after a whole day in Pairi Daiza Zoo, this hotel give a peaceful moment, we play snooker in the morning and some other client in the swiming pool..that really cool... The breakfast is really good. much offer and delicious. Big love.

det mest beskidt hotel. og alt var i stykker.

Vraiment un excellent hôtel en ce qui concerne le cadre et l’emplacement, piscine, jeux pour enfant, restaurant, le personnel est très sympathique. Petit bémol en ce qui concerne la propreté, toile d’araignée dans la chambre, joint de carrelage de salle de bain moisi et la literie n’est pas très confort en ce qui concerne m oreiller et le matelas. Cependant je conseillerai cet hôtel à 100% et y retournerai si je le peut!!!!

There is no water suply since yesterday afternoon…no shower, toilet in the morning…no information…very uncomfortable. I hope they fix it! I know this is not the hotel, but the water supplier in this area, but still it is a major issue. The hotel is ok, friendly and nice service, except this water issue. I hope they do their best to solve it

Catastrophique , chambre au RDC insalubre avec du moisi autour des fenêtres sur un mètre de hauteur .
Voilage inexistant ne reste que la tringle , nous sommes au RDC donc aucune intimité à part fermer les rideaux occultants et allumer la lumière en pleine journée .

Super overnachting en heerlijk gegeten in het restaurant

Les sanitaires sont sales et la pomme de douche ne fonctionnait pas

The exterior and ground floor, reception, bar / restaurant etc, are very nice but the hotel rooms are a bit dated. However the hotel itself has some great facilities. My room also had a damp smell which was unpleasant. I found the staff to be curt to the point of rudeness and due to this I couldn’t recommend this hotel.

Wij hebben vaker hier overnacht. Het is op rijafstand van Pairi Daiza

Hôtel très bien situé, personnel très accueillant et a l'écoute.
Grand parking gratuit.
Notre chambre était très spacieuse, confortable, déco super, salle de bain très propre, linge de toilette et produit de douche fournis.
Nous avons dîné au restaurant de l'hôtel, très bon et rapport qualité prix très abordable.
Nous avons très bien dormi la literie est de très bonne qualité et confortable, les chambres sont bien insonorisées.
Petit déjeuner avec du choix, salé/sucré très bon.
Un agréable souvenir de notre escapade belge avec mon fils.

Very nice hotel, we recommand it

De kamer was netjes...alleen de hygiëne kan beter....veel schimmel in de badkamer....kwestie van goed schoonmaken.... en alleen een onderlaken is ook niet echt hygiënisch....een molton zodat de matras wat frisser blijfy is aan te raden

Das Hotel war von Wald umgeben, sehr sauber und hatte ein sehr gutes Restauurant. Es waren viele Familien mit Kindern da. Leider wurde im Hotel kein deutsch gesprochen.

Séjour agréable , chambre propre mise à part les rideaux et le matelas

One night but perfect for a business trip or longer. Brilliant service, one quirk the receptionist has to always open everyone's door.??. Might have been for one night ? However this didn't bother me at all.

Would come back ...

Vriendelijk, vlot verloop, goed ontbijt.