Hôtel Alpes & Lac

Hotels
8.4 (2327 reviews)
Place de la Gare 2 , Neuchâtel , ch
+41 32 723 19 19

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High prices
Breakfast service inconsistencies

Categories

Cleanliness
7.99
Generally clean with a few concerns regarding room amenities.
Service
8.96
Staff was helpful, friendly, and attentive.
Location
9
Excellent location with great views and proximity to transport.
Room Quality
8.45
Rooms are comfortable but varied in quality.
Amenities
8.48
Good amenities including coffee machines, though some aspects missing.
Value for Money
7.94
Value is decent but some find pricing high relative to amenities.
Food and Beverage
7.99
Food was good, but there were complaints about breakfast service.
Overall Experience
8.36
A pleasant stay overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:51

Property Description

Stunning Views
Hotel Alpes & Lac offers breathtaking views of Neuchatel's rooftops or Lake Neuchatel, providing a picturesque backdrop for your stay.

Convenient Location
Situated opposite the main train station, guests can easily explore nearby cities like Bern and Lausanne, with quick access to various attractions and transportation hubs.

Gastronomic Delights
Indulge in a delicious culinary experience at the hotel's restaurant, serving a rich buffet breakfast with local products. For a memorable dining experience, savor your meal on the terrace while taking in the panoramic views.

To experience the beauty, convenience, and culinary delights of Hotel Alpes & Lac, book your stay now.

Important information:

The "Schweizer Postcard" is accepted as means of payment.

Please note that when booking more than 3 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

8.4
Based on 2327 reviews
Cleanliness: 7.99
Service: 8.96
Location: 9
Room Quality: 8.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.36
K
Katrin • couple • ch
7
2026-08-22 • via Nuitee
P
Peter • solo_traveller • ch
9
2026-08-22 • via Nuitee
M
Michel • couple • be
8
une merveille
Pros:

La vue et le restaurant

Cons:

Les prises électriques

2026-08-22 • via Nuitee
C
Carmela • solo_traveller • ch
8
Pros:

Das grosse Zimmer, die Sauberkeit des Zimmers war gut.

Cons:

Das Doppelbett war Einzeln und nicht befestigt.
Kleiderschrank war zu klein, weil die Kaffeemaschine und der Kühlschrank drin waren.

2026-08-21 • via Nuitee
D
Diego Emilio • solo_traveller • ch
9
2026-08-21 • via Nuitee
A
A. • solo_traveller • ch
10
2026-08-20 • via Nuitee
L
Laura • couple • ch
8
2026-08-20 • via Nuitee
R
Rolf • couple • cy
7
Pros:

Great views, very friendly staff

Cons:

No a/c, fan only in south facing room; restaurant booked out w/o space for hotel guests; 2nd night restaurant closed…

2026-08-20 • via Nuitee
E
Ernst • solo_traveller • ch
9
Wunderschöne zwei Tage.
Pros:

Die Lage direkt beim Bahnhof Neuchâtel ist hervorragend, auch für Autofahrer: Gleich neben dem Bahnhof gibt's ein grosses Parkhaus und als Hotelgast kann man sein Auto für 10.- Fr/Tag dort problemlos einstellen.

Cons:

Mir fällt aktuell nichts ein, was zu bemängeln wäre.

2026-08-19 • via Nuitee
M
Maximilian • couple • ch
9
2026-08-19 • via Nuitee
P
Petra • solo_traveller • li
8
2026-08-18 • via Nuitee
M
Martin • couple • ch
6
2026-08-18 • via Nuitee
F
Flückiger • couple • ch
8
Gerne wieder
Pros:

Tolle Lage, schöne Aussicht, nettes Personal

2026-08-18 • via Nuitee
S
Simon • solo_traveller • ch
8
Pros:

Service, Terrasse

2026-08-18 • via Nuitee
A
Andreas • family_with_children • de
9
Sehr aufmerksame und freundliche Hotelmitarbeiter in einem Hotel, wo man gerne Gast ist
Pros:

Das Zimmer mit Blick zum See ist ausgesprochen schön. Das Hotel liegt zentral. Die Anbindung an die öffentlichen Verkehrsmittel ist ideal (Bahnhof liegt gegenüber).
Das Frühstücksangebot ist reichhaltig und qualtativ gut.

Cons:

Ich hätte mir gewünscht, dass es nach 22 Uhr auf der Terrasse unter dem Hotelzimmer leiser zugeht. Eine Reisegruppe war sehr ausgelassen. Über etwas mehr Nachtruhe hätte ich mich sehr gefreut.

2026-08-17 • via Nuitee
S
Stéphane • solo_traveller • ch
9
2026-08-17 • via Nuitee
A
Anton • couple • ch
9
2026-08-17 • via Nuitee
T
Tanja • couple • ch
10
2026-08-17 • via Nuitee
C
Charlotte • solo_traveller • fr
6
Pros:

Emplacement proche de la gare - propreté

Cons:

Pas de climatisation - petit déjeuner

2026-08-16 • via Nuitee
N
Nelly • couple • fr
7
Pros:

Son emplacement

Cons:

Les chambres non climatisées

2026-08-16 • via Nuitee