Hôtel Alpes & Lac

Hotels
8.4 (2123 reviews)
Place de la Gare 2 , Neuchâtel , ch

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High prices
Breakfast service inconsistencies

Categories

Cleanliness
7.99
Generally clean with a few concerns regarding room amenities.
Service
8.96
Staff was helpful, friendly, and attentive.
Location
9
Excellent location with great views and proximity to transport.
Room Quality
8.45
Rooms are comfortable but varied in quality.
Amenities
8.48
Good amenities including coffee machines, though some aspects missing.
Value for Money
7.94
Value is decent but some find pricing high relative to amenities.
Food and Beverage
7.99
Food was good, but there were complaints about breakfast service.
Overall Experience
8.36
A pleasant stay overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:51

Property Description

Stunning Views
Hotel Alpes & Lac offers breathtaking views of Neuchatel's rooftops or Lake Neuchatel, providing a picturesque backdrop for your stay.

Convenient Location
Situated opposite the main train station, guests can easily explore nearby cities like Bern and Lausanne, with quick access to various attractions and transportation hubs.

Gastronomic Delights
Indulge in a delicious culinary experience at the hotel's restaurant, serving a rich buffet breakfast with local products. For a memorable dining experience, savor your meal on the terrace while taking in the panoramic views.

To experience the beauty, convenience, and culinary delights of Hotel Alpes & Lac, book your stay now.

Important information:

The "Schweizer Postcard" is accepted as means of payment.

Please note that when booking more than 3 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for CHF 10 per person per night when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Children from 3 years old to 13 years old stay for CHF 10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2123 reviews
Cleanliness: 7.99
Service: 8.96
Location: 9
Room Quality: 8.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.36
A
Alexandra • couple • ch
8
Belle situation, tranquille, chambre en annexe refaite manque un peu de deco mais globalement très contente
Pros:

Situation idéale, chambre avec vue sur le lac. Petit déjeuner top. Chambre tranquille en pleine ville .

Cons:

Gambie en annexe un peu impersonnelle

2026-04-25 • via Nuitee
T
Thomas A. • solo_traveller • ch
8
Reposant, agréable et sans prise de tête
Pros:

Ma chambre, qui était la catégorie la moins chère, était spacieuse. La grande douche style italienne était aussi très agréable.

2026-04-24 • via Nuitee
E
Elsayed • solo_traveller • de
10
2026-04-23 • via Nuitee
E
Elsayed • solo_traveller • de
8
2026-04-23 • via Nuitee
T
Thomas • family_with_children • ch
6
2026-04-21 • via Nuitee
V
Vanessa • family_with_children • ch
9
2026-04-20 • via Nuitee
L
Léonie • family_with_children • ch
7
Cons:

Très mal insonorisé, beaucoup de bruits des autres chambres et du couloir.
Bruit des travaux sur la terrasse, l’établissement aurait dû nous prévenir des travaux en cours

2026-04-19 • via Nuitee
P
Philipp • solo_traveller • ch
7
2026-04-19 • via Nuitee
A
alexandre • extended_group • fr
9
2026-04-19 • via Nuitee
F
Frederik • solo_traveller • ch
8
2026-04-18 • via Nuitee
C
Chadi • solo_traveller • ae
10
2026-04-13 • via Nuitee
L
Laurent • solo_traveller • ch
8
2026-04-13 • via Nuitee
M
M J • solo_traveller • us
10
2026-04-12 • via Nuitee
J
Joans pascale • family_with_children • fr
10
2026-04-11 • via Nuitee
• couple • ch
8
2026-04-11 • via Nuitee
P
PELICHET • solo_traveller • ch
5
Assez décevant
Pros:

L'emplacement pratique juste en face de la gare, la vue magnifique sur la ville et le lac.
La propreté irréprochable, le personnel d'étage très serviable, le lit très confortable
Le service de bagagerie (possibilité de laisser sa valise après le check-out et de la récupérer en fin de journée)
Le distributeur dans le couloir avec des produits régionaux (je recommande l'absinthe)
La mise à disposition de parapluie en cas de pluie

Cons:

- Actuellement il y a d'énormes travaux sur la rue de la gare juste derrière l'hôtel et sur le devant de l'hôtel également (réfection totale de la terrasse du restaurant...), donc le matin à 7h début du bruit des engins, pelleteuses, marteaux piqueurs et ouvriers. Donc niveau calme, n'y comptez pas ! (Sauf samedi + dimanche)
- Pas de chance, lampe de chevet qui ne fonctionne pas et douchette qui fuit. Je l'ai signalé et la douchette a été réparée et une lampe de chevet de secours apportée très rapidement.
- le restaurant n'est pas à la hauteur de sa carte pourtant très alléchante et une présentation superbe: de gros problèmes de cuisson, ris de veau caoutchouc et chanterelles inmangeables car probablememt décongelées et pas cuites (donc filandreuses). Malgré que je l'ai signalé et laissé quasi toute l'assiette, pas un retour du chef, ni proposition de refaire la cuisson. De plus les prix sont plutôt élevés.
- le petit déjeuner est assez classique, bon et local. Mais de meilleures indications pour trouver le thé et les jus seraient utiles. Le personnel s'affaire sans arrêt, mais sans discrétion, retire les tasses et nettoie la machine à café avant la fin du service, plutôt perturbant
au petit déjeuner.

2026-04-11 • via Nuitee
S
Samuel • family_with_children • ch
8
Cons:

TV minuscule 😇

2026-04-10 • via Nuitee
R
Roz • couple • gb
9
Helpful, friendly staff.
Pros:

Staff were very helpful. They found me a kettle for the room - I prefer my own coffee to pod machines; after our first night, there was a fault in our room and we were given another room with a lake view. (Much quieter night after that! We realised then the city-side rooms are much more noisy - but still comfy).
Room very clean, with comfy beds; the parking was very convenient (underground park&ride in the station opposite). Hotel stamped our ticket so we could pay the discounted rate at the hotel.
We usually get the train from Geneva airport so this hotel is very convenient for the station, and the funicular up from town/the lake if you are feeling the steep walk would be too much!
Neuchatel is gorgeous.

Cons:

We stay here to visit family who live in this part of Neuch' and this is our second stay; we did not have breakfast this time because the breakfast is...ok but very over-priced. (But the tables do have a lovely view.)
There is no air-con so when we stayed in summer last time, we nearly melted despite the fans in all rooms; this time was fine but we were unable to turn the radiator off so, again the room was very warm. (We asked staff who checked it, found it to be broken, instantly offered an upgrade to lake view room as mentioned above.)

2026-04-10 • via Nuitee
S
Sven • solo_traveller • ch
7
Cons:

Das Frühstück ist auf niedrigem Niveau gewesen . Pain au chocolate von gestern ..

2026-04-08 • via Nuitee
R
Ronaldo • family_with_children • lu
8
2026-04-07 • via Nuitee