Mercure Chur City West

Hotels
•
Mercure
8.6 (1754 reviews)
Comercialstrasse 32 , Chur , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Spacious rooms with nice views
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
7.86
The bathroom floor wasn’t clean and there were mentions of unclean areas.
Service
9.33
Staff were welcoming, helpful, and attentive during stays.
Location
8.87
Some guests appreciated its accessibility, despite being away from the city center.
Room Quality
8.82
Rooms were spacious and comfortable, with nice views in some cases.
Amenities
8.85
Included amenities like in-room sauna and a good buffet breakfast.
Value for Money
8.31
Some guests found the price of breakfast high for the quality offered.
Food and Beverage
7.86
Breakfast options were limited, and some guests were dissatisfied with food availability.
Overall Experience
8.93
Overall satisfaction with the stay, considering various aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:51

Property Description

Modern Hotel with Top-Notch Amenities

Luxurious Accommodations
Mercure Chur City West, opened in 2012, offers spacious air-conditioned rooms with wooden floors and modern amenities. Each room includes a flat-screen TV, safety deposit box, minibar, and a private bathroom for utmost comfort.

Delicious Dining Options
Guests can savor a breakfast of local produce each morning and indulge in seasonal regional specialties at the hotel's restaurant. The terrace provides a charming setting to enjoy meals. Additionally, there is a bar for evening drinks and a designated smoking area.

Convenient Facilities
The hotel features a 24-hour gym, free WiFi throughout the building, and private parking with direct access to the hotel. With a bus stop just 100 meters away and the city center a short distance, Mercure Chur City West offers a perfect blend of convenience and luxury.

Book your stay at Mercure Chur City West for a memorable experience!

Important information:

Late check-in is only possible upon prior confirmation by the property. Contact details are stated in the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1754 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.93
S
Stefan • couple • ch
10
2026-06-26 • via Nuitee
A
Anton • couple • de
7
Passt
Pros:

Restaurant war sehr schön, Frühstück haben wir nicht eingenommen

Cons:

Die Lage des Zimmers war für uns mit Hund nicht optimal.

2026-06-25 • via Nuitee
F
Frank • couple • us
10
Don’t miss staying here.
Pros:

An amazing experience from the quality of the hotel and rooms, great staff, and amazing food on the premises.

2026-06-25 • via Nuitee
M
Mirza • solo_traveller • ch
10
2026-06-25 • via Nuitee
F
Fabienne • family_with_children • ch
9
Trotz aus einem traurigen Anlass (Todesfall Familie) fühlten wir uns sehr wohl.
Pros:

Sehr gut!

Cons:

Bei der Buchung musste ich extra erwähnen, dass ich zwei zusätzliche Betten brauche für unsere Kinder.

2026-06-25 • via Nuitee
H
Hansjörg • solo_traveller • ch
8
2026-06-25 • via Nuitee
Z
Zita • couple • ch
8
Pros:

War für ein Städtehotel schön

Cons:

Die Aussicht war jetzt nicht sonderlich Atemberaubend... (wir waren nicht sonderlich weit oben, wahrscheinlich muss man dafür ein teureres Zimmer nehmen)

2026-06-24 • via Nuitee
V
Vladimir • solo_traveller • cz
10
2026-06-22 • via Nuitee
D
Daniel • couple • ch
9
2026-06-22 • via Nuitee
M
Mariela • solo_traveller • ch
10
2026-06-21 • via Nuitee
N
N3924QJjohnm • Couples • Reading, Berkshire, England
6
Customer service is at an all time low except for one receptionist
Pros:

My husband and I stayed here for three days this month primarily as we wanted to experience a local rail journey.
Whilst I was investigating all hotels I noticed this hotel had a good rating despite it being located on an industrial estate. Weighing it all up I booked and that was my first mistake. I really don't understand why anyone would rate this hotel so highly given our experience. I guess if you are not used to hotel accommodation your experience may be very different to ours.
First up the greeting. It was at best frosty and unwelcoming. We had communicated with the hotel prior to leaving the UK and said we would be arriving after 6pm. We arrived at 7.15pm and were given a minimum of information and a key to our room. There was no information regarding the restaurant as it is not run by the hotel but outsourced. This includes not having a menu at hand meaning we had to go to the restaurant to see what they are able to offer. Rookie error as far as I am concerned.
The room was clean although baking hot as no option to open a window(understatedly) but the AC was a joke. They offered an in house fan but that was as inadequate as the AC itself. So we boiled throughout the night until we left the following morning.
The common areas are tatty in places where a quick touch up of paint would have shown more attention to detail and first impressions. The cleaner managed to forget replacing glasses for the water and also managed to lose my electric tooth brush holder. It was there when I unpacked on a shelf below the sink and not there when I repacked. There ws just blank faces when I enquired at reception the only offering was it may have fallen off the shelf. Presumably onto the floor but it wasn't there either.
Given the location of this hotel which honestly didn't bother us as there was a free and very good bus service into the town, you would have thought the staff would have been keen to make an effort with guests.
The restaurant staff appeared to think they were doing you a favour by serving you although the food was goos despite a hiccup with the order which was quickly put right.
As for breakfast forget it if you pride yourself with knowing what a decent breakfast should look like in the mornings. The quality of the food was poor and some of which had been around longer than it should been including fruit and meats. There was only ever one member of staff on at any time and its clear general oversight was noticeable by its absence. It is best to offer no breakfast at all rather than pull together scrag ends and leftovers from the day before and hope no one notices.
It is clear to us that this hotel is happy to tick over anything else seems an effort and at times beyond their capability. If it is to succeed further down the line then some one needs to lead from the front and encourage the staff to take pride in their jobs.

2026-06-20 • via Tripadvisor
D
Daniela • couple • ch
10
2026-06-20 • via Nuitee
M
Maria Elenita Racoma • solo_traveller • us
10
Pros:

View from our room was excellent. Day travel card was helpful.

Cons:

None

2026-06-19 • via Nuitee
B
Beat • couple • ch
8
Très bon séjour, personnel avenant et compétent.
Pros:

La chambre, sa grandeur, son équipement, la propreté. Excellent également l’arrêt de bus devant l’hôtel.

Cons:

Rien de particulier à mentionner, si ce n’est l’éloignement du centre ville. Difficile de rejoindre le centre ville à pied.

2026-06-18 • via Nuitee
C
christian • couple • de
10
2026-06-15 • via Nuitee
Y
Yannick • extended_group • ch
9
2026-06-15 • via Nuitee
A
Adrian • solo_traveller • ch
9
2026-06-15 • via Nuitee
E
Enrico • solo_traveller • ch
9
2026-06-14 • via Nuitee
R
Romuald • couple • ch
9
Generell eine gute Location
Pros:

Modern gut organisiert

Cons:

Leider airconditioned wenn auch nicht anders machbar‘
Leider hat das Restaurant am Wochenende geschlossen

2026-06-13 • via Nuitee
D
Dieter • couple • de
8
2026-06-11 • via Nuitee