Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple named staff praised)
Beautiful grounds, garden and pools
Good location — short walk to Surin Beach and nearby conveniences
Excellent halal breakfast buffet with live stations
Complimentary gestures (room upgrades, fruit basket, welcome drinks)
Spacious rooms and daily housekeeping
Good value for money
Quiet, family-friendly setting
Cons:
Some areas and rooms feel run-down and in need of refurbishment
Reports of poor cleanliness in some rooms and AC leaks
At least one guest reported a terrible bed causing backache
Facilities not very modern and require regular maintenance
Occasional service lapse (e.g., breakfast not arranged for an early flight)
Some noise from the air conditioning reported

Categories

Cleanliness
6.5
Mixed reports: several guests noted clean, well-kept rooms/grounds, but others reported lack of cleanliness, water leaks from AC and general run-down/unclean areas.
Service
8.5
Generally strong: many mentions of courteous, helpful staff (named staff praised), helpful gestures (upgrades, luggage storage, airport shower). A few isolated service lapses (e.g., breakfast not provided for an early departure).
Location
8.4
Very good location: close walk to Surin Beach, quiet setting off the main road, surrounded by restaurants and conveniences — convenient for families and beach access.
Room Quality
6.8
Mixed: rooms described as spacious and well-lit, but several guests noted tired rooms, need for refurbishment and at least one report of a terrible bed causing backache.
Amenities
8.5
Positive: excellent gardens and pools repeatedly praised; general resort facilities appreciated though noted as not very modern and in need of periodic maintenance.
Value for Money
8.3
Strong: multiple guests commented it was great value for the price and recommended for families — good balance of price and service.
Food and Beverage
8
Generally very positive: halal-certified buffet with wide variety, live stations and fresh fruit; friendly F&B staff. One negative: inability to provide breakfast for an early departure in one case.
Overall Experience
8.2
Mostly positive stays and recommendations, memorable service moments and good family suitability, tempered by maintenance, occasional cleanliness and room-quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Luxurious Beachfront Location
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel, offers modern rooms with free WiFi just steps away from stunning Surin Beach.

Family-Friendly Amenities
Renovated in 2018, the resort boasts private balconies, 3 pools with water slides, and Siam Adventure Club for island tours and kids' activities.

Entertainment and Relaxation
Enjoy cinema rooms, spa massages, and diverse dining options including buffet breakfast at Asia Alive. Unwind at this beach oasis with a massage or fitness class.

Experience a beachfront paradise at Holiday Inn Resort Phuket Surin Beach - Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

7.9
Based on 379 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.4
Room Quality: 6.8
Amenities: 8.5
Value for Money: 8.3
Food and Beverage: 8
Overall Experience: 8.2
M
MarkNayar • couple • in
9
Fantastic
Pros:

Beautiful place

Cons:

It is a bit run down in places

2026-10-22 • via Nuitee
S
Santana Decker • couple • ec
10
Lindo!
Pros:

Las instalaciones, esta ubicado en una buena zona.

2026-10-17 • via Nuitee
H
Habib Ur • family_with_children • pk
4
Backache got from terrible bed.
Pros:

Very good halal buffet breakfast. Staff are courteous and rooms are spcaious.

Cons:

Terrible bed, got a serious backache.

2026-10-08 • via Nuitee
A
Abdulelah Nasser • family_with_children • sa
2
رخيص و قريب من اغلب الاماكن
Pros:

موقعه

Cons:

عدم تعاون الفندق في توفير وجبة الإفطار سفري بسبب وجود رحلة باكرة
حيث اني طلبت من الموظفين هذا الطلب و لم يلبو

2026-10-07 • via Nuitee
H
Halil Sencer • solo_traveller • tr
10
2026-10-07 • via Nuitee
D
Dun • solo_traveller • de
10
Great for the money , friendly and helpful people. Late check out available. Good for family travel.
Pros:

Very helpful and friendly staffs, they provide great service and a little surprise on my birthday.
I have to say it was a warm memory and joyful stay there for the week. Quiet and small Surin beach is just about 200m for walk.

Cons:

The facility is not morden but still ok, if you have issues the staffs there will help you and find a solution.

2026-09-19 • via Nuitee
A
Abdulaziz • extended_group • sa
5
تجرّبه سيئة والفندق يحتاج الي تطوير
Pros:

إطلاله الشرفه على المسبح

Cons:

خدمة الموظفين وجميع ممرات الفندق وعدم نظافه الغرف وتسريب التكييف ماء ومرورها على الكهرباء والإضاءة.

2026-09-13 • via Nuitee
P
Philip • solo_traveller • gb
9
Thoroughly enjoyed my week at this hotel would recommend shout to Champi for her enthusiasm and warmth towards the guest
Pros:

The garden and pool area are magnificent

Cons:

Perhaps rooms in need of a refurbishment

2026-08-31 • via Nuitee
N
Nina • family_with_children • ch
9
2026-08-30 • via Nuitee
H
Humberto • solo_traveller • pt
10
2026-08-28 • via Nuitee
M
Michael • couple • au
10
Excellent stay.staff very friendly. Champi f&b manager is very helpful.we stay again.
Pros:

Excellent stay

2026-08-27 • via Nuitee
M
Mohammad Zuvr • family_with_children • qa
9
Highly recommended for families with younger kids.
Pros:

Upon our arrival, we were each welcomed with a glass of juice.
The check-in and check-out process was quick and hassle-free. We got a free upgrade to a suite king room, with a pool view. We also received a complimentary fruit basket in our rooms. The rooms were clean, spacious and well-lit, and we had daily housekeeping.
Guests have a great and changing variety at breakfast, with both Thai and international cuisines and fresh seasonal fruits.
There was also a live egg station, together with a noodle station and a kid buffet corner.
Moreover the entire breakfast buffet was certified halal.
The location is great, a mere 5 minutes walk to Surin Beach. Fresh coconut water is sold at the beach.
There are plenty of restaurants, grocery stores, gift shops, and other conveniences nearby.
Since it is not directly on the main road, it was relatively quiet and ideal for families.
The assets of this resort are the staff, across all departments, and they remained friendly and cooperative throughout our stay. A big thank you to Dew (front office), Fin (at breakfast time), and Namka (housekeeping). We could not get a late check-out but they kindly stored our luggage while we completed a final visit. Additionally, Dew offered us a private room with a shower (free of charge) before departing to the airport, which was such a lovely gesture and this level of service made the stay memorable.
For the price, it was an excellent value for money.

Cons:

The drawback was a bit of noise from the AC.
I would also suggest regular maintenance/ servicing of the facilities.

2026-08-25 • via Nuitee
J
Julia • family_with_children • ru
10
Pros:

Очень красивая, ухоженная территория. Великолепные бассейны.

2026-08-23 • via Nuitee
F
Farid • family_with_children • fr
3
Nul Zéro
Cons:

Si vous recherchez un établissement vétuste, dépourvu de climatisation dans les espaces communs notamment la salle de restauration,

en proie à d'importantes odeurs de canalisation et d'humidité dans les chambres, cet hôtel répondra à vos attentes.

La propreté des couloirs s'avère particulièrement négligée, l'entretien de la piscine est laissé à l'abandon et des nuisibles morts sont restés plusieurs jours sans être ramassés.

La situation s'est révélée particulièrement chaotique. J'ai dû changer de chambre à trois reprises : la première présentait une odeur d'humidité insupportable, et la seconde disposait d'un balcon non nettoyé, jonché de mégots de cigarettes, en plus d'être infestée de moustiques.

Un tel manque de prestations est inacceptable pour un établissement appartenant à une enseigne de cette renommée, y compris au regard des standards locaux.

Je tiens néanmoins à saluer le professionnalisme de Vasili et de son équipe, qui ont fait leur possible pour adoucir notre séjour malgré un manque évident de moyens.

Enfin, nous avons subi une coupure d'électricité totale de 9h à 17h, sans qu'aucune compensation financière ne nous soit proposée.

Au vu de l'offre hôtelière disponible à Phuket, je vous déconseille vivement cet établissement : ne gaspillez ni votre temps ni votre argent.

2026-08-22 • via Nuitee
C
Chen • family_with_children • il
10
Pros:

### Wonderful Family Stay

We had a wonderful stay at this hotel and were truly impressed by the high level of service throughout our visit.

The rooms are **spacious, very clean and comfortable**, and the hotel is exceptionally well maintained. The **pool area is fantastic for children**, with great water slides that kept our kids entertained and happy.

The **kids’ club is absolutely lovely**, with a great variety of activities and plenty of toys suitable for children of different ages. Our kids really enjoyed spending time there, and it was a wonderful addition to our family holiday.

The dining area is also **spotlessly clean**, with a wide and varied selection of food, making every meal enjoyable for the whole family.

Most of all, we would like to thank **all the staff members**, who were incredibly kind, welcoming, attentive and professional. Every person we interacted with made us feel genuinely cared for.

A special thank you and recognition to **Champion (F&B Manager), Fin and Thakshina** for their outstanding service and warm hospitality. They truly went above and beyond to make our stay special.

We are very happy with our choice and would definitely recommend this hotel to families. **We would love to come back again!** ❤️

2026-08-21 • via Nuitee
M
Mohit • family_with_children • de
8
2026-08-19 • via Nuitee
M
mohammed • solo_traveller • sa
7
Pros:

جيد نوعا ما... هناك الافضل

2026-08-17 • via Nuitee
D
Deborah • solo_traveller • gb
3
2026-08-17 • via Nuitee
A
andrea • solo_traveller • it
8
2026-08-17 • via Nuitee
A
AHMED • couple • sa
10
جميله الاقامه
Pros:

المكان جميل والموظفين رائعين والمسبح جميل يوجد زحليقه مائيه بعيد اشوي تن شاطي باتونغ ايضا قريب من سفن الفين

Cons:

لاشي

2026-08-17 • via Nuitee