ibis London Shepherds Bush - Hammersmith

Hotels
ibis
8.6 (3069 reviews)
3 - 5 Rockley Road , London , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Basic breakfast options

Categories

Cleanliness
7.81
Some comments indicated issues with bedding cleanliness.
Service
9.28
Staff consistently described as friendly and helpful.
Location
9.32
Many reviews praised the central location.
Room Quality
8.27
Mixed feedback; some rooms considered dated.
Amenities
8.8
Generally met expectations, though some suggested improvements.
Value for Money
8.76
Good overall value for the price paid.
Food and Beverage
7.31
Breakfast received mixed reviews, reported as basic and sometimes cold.
Overall Experience
9.28
Overall, guests had a pleasant stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:56

Property Description

Modern Accommodation
Enjoy contemporary rooms with wooden furnishings, en-suite bathrooms, and free WiFi at ibis London Shepherds Bush - Hammersmith.

Dining Options
Indulge in an all-you-can-eat buffet breakfast and varied international cuisine at the on-site restaurant and bar.

Convenient Location
With Shepherd’s Bush Tube Station nearby, explore Westfield Shopping Centre, O2 Shepherd’s Bush Empire, and Notting Hill easily.

Book now for a memorable stay at ibis London Shepherds Bush - Hammersmith!

Important information:

Minors under 18 years old must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented upon arrival.

Photo identification required when making cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 11 per day.

Location

Guest Reviews

8.6
Based on 3069 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 7.31
Overall Experience: 9.28
couple dk
3
2026-04-11 via Nuitee
S
sanju solo_traveller in
10
Pros:

Comfortable stay. Location is fantastic

Cons:

As expected on this part of london

2026-04-11 via Nuitee
T
Tina family_with_children si
8
2026-04-10 via Nuitee
H
Hannah family_with_children gb
10
2026-04-10 via Nuitee
V
vicky family_with_children gb
8
2026-04-10 via Nuitee
B
Bassi couple it
9
Ottima struttura che si trova in una buona posizione dato il collegamento con la metropolitana che dista a massimo 200m
2026-04-07 via Nuitee
P
Pat couple gb
9
Great
Pros:

Great location

Cons:

Nothing

2026-04-07 via Nuitee
M
Martyn couple gb
7
2026-04-06 via Nuitee
C
Claire couple gb
9
Television Centre recording and night away
Pros:

Safe
Clean
Quiet
Comfortable

Cons:

Bit expensive.
Bathroom pokey

2026-04-04 via Nuitee
R
Renate Love family_with_children no
9
Vi hadde et veldig fint opphold.
Pros:

Det var fint og hyggelig betjening.

Cons:

Vi savnet å ha kjøleskap på rommet.

2026-04-04 via Nuitee
L
Laura couple gb
8
2026-04-03 via Nuitee
R
Ria solo_traveller gb
7
First time staying at an Ibis hotel…
Pros:

The guy that checked me in was helpful and friendly. The room was nice. I liked that I could adjust the temperature when it got cold.

Cons:

I paid for breakfast but when I asked, there were limited vegan options (the butter wasn’t even vegan). The staff member wasn’t sure what was and wasn’t vegan and offered gluten-free bread…

I was looking forward to having breakfast and ended up having a banana and a yoghurt. I left the hotel very hungry which wasn’t great.

I could have done with some extra bedding as I was a little cold throughout the night.

Checkout was quick, but I wasn’t asked how my stay was. Someone else was at the front desk this time, so maybe the person who checked me in would’ve asked this. It felt a little abrupt.

2026-04-03 via Nuitee
S
stephentaynton Couples Reading, Berkshire, England
10
Great value
Pros:

We were looking for a reasonable hotel close to the West End and this Ibis was just right. Good value, parking which leads into the hotel (it does cost £25 for a full day but considering where it is, it is good value), pleasant front of staff, nice room, good bathroom and breakfast if you want it. There is also a bar. Clean property and central to Westfield if you want to do a spot of shopping. Seriously you cannot go wrong, if for one night or perhaps an extended stay. Highly recommend it.

2026-04-02 via Tripadvisor
H
Hauwa family_with_children ng
10
I enjoyed the location but the cleaning was not top notch. I mean the cleaners dont clean well.
Pros:

The staffs are very friendly and welcoming

Cons:

Everything was nice but the toilets needs repair

2026-04-02 via Nuitee
C
Clara family_with_children it
7
2026-04-01 via Nuitee
R
rupek1989 family_with_children gb
10
2026-04-01 via Nuitee
O
olayinkao434 Family
2
Room smelling of Marijuana and very dirty bedsheet
Pros:

ATTENTION ATTENTION ATTENTION:

DO NOT BOOK YOUR STAY AT "ibis London Shepherds Bush - Hammersmith". The hotel has the lowest quality that I have ever seen in my life. I book 2 night there and when I got to the room assigned to me, it was filled was the smell of Marijuana and the bedsheet was very dirty.
This is a very wrong place for anyone to stay if you are travelling to London and hotel management are aware of the low standard of their facility and that is why immediately you book the hotel, They will immediately deduct charges from your credit card unlike every other hotel.
You will regret if you book this hotel.

2026-03-31 via Tripadvisor
A
Andrew family_with_children gb
5
Pros:

Location and comfy bed

Cons:

We were in room 312 the toilet seat was broken and on our second morning at breakfast the coffee machine wasn't working. Also food was barely warm at breakfast

2026-03-31 via Nuitee
J
Jitka solo_traveller sk
8
Cons:

bevareges, coffee was strange

2026-03-30 via Nuitee
M
Marie Georges family_with_children lb
9
2026-03-30 via Nuitee