Crazy Bear Hotel-Beaconsfield

Just a little note-showers need a hand shower as not everyone want to wash their hair. We mention to front desk and been informed that some rooms have it but I think all rooms need it. Thank you for lovely stay. Mr & Mrs Fernandes

A great place with great staff. Only thing was nowhere to put your things in the wet room in the cosy room. Other than that all good.

We arrived on site and were immediately checked in by the receptionist and shown to our room (30)
The room is very plush and met our expectations mostly. We did notice a smell of damp in the room later in the day which we reported to reception on checkout as it didn’t affect our stay hugely.
If I had one request it is that there is an option to have the lights much brighter if needed, particularly when we were getting ready for our meal.
Having the dark look is great for romance but sometimes you need a brighter area!
We were booked into the Thai restaurant and had the tasting menu which was excellent. We love Thai food and the dishes were of a great standard as was the service by the restaurant staff.
The bar was lovely and the waiting staff efficient and friendly.
A really nice stay with free parking on street which is unheard of and much appreciated!

Really great Thai food & service
Had a great time - having the 12 course menu
Food looked and tasted great and the service was friendly and attentive
We had a lovely time

Location Beaconsfield.
We have visited the Crazy Bear in Beaconsfield several times in the past and always enjoyed the quirky atmosphere and friendly staff. We always rated it highly and decided to return for an overnight stay to celebrate my birthday.

The hotel accommodation:
We arrived and were checked into our room by a friendly receptionist. The room was quiet dark, two lights in the bathroom were not working, which made it very dingy.
We realised the shower head was completely broken, so we could not shower before dinner, upon investigation by two staff members we were moved to a different room. By then we were late for our dinner reservation.
The room we were moved into was more spacious and the shower worked, but the floor was uneven which was not very suitable for my husband, who’s recovering from a stoke and found it quite unsettling to walk around. Staff insight into Health & Safety would have been welcomed.
The room was clean enough, but one of two ladies toilet at the bar was all blocked and smelly.

The restaurant:
We then went to dinner in the Thai restaurant. The food was terrible: it was served cold, the starters were a massive let down: chicken soup was watery, unseasoned with rubbery chicken, the veggie dim sum was tasteless and under-cooked with some watery sauce over it, the salad was so sour we couldn’t eat it, and the green peas were hard and too spicy; we could not eat any of it! We mentioned our disappointment to the very helpful hostess and said we hoped the main course would be better.
The main course was a follow up disaster: the beef dish was so chewy it could not be eaten; the chicken was unseasoned, the Pad-Thai was simply shocking and seemed like re-heated food, the sea bass was just about eatable with a hint of lemon grass.
In the end, we were offered some coconut ice-cream as dessert, it was 22:00, too late for us to dine anywhere else, so we went to bed hungry, fed-up and terribly disappointed with our experience.
Thai food lovers stay away, this is the worst, most underwhelming Thai food experience you will ever encounter.

The next morning our breakfast was pleasant, which was the one small saving grace of the whole experience.

The staff were graceful enough and provided a good service but the experience of staying-in and dining was a huge let-down. Definitely not good value for money for an over-night stay at £300+.

Such a shame the Crazy Bear Beaconsfield has lost its' way; it is a loss to the Town and a bigger loss for all people of good taste.

The staff at this establishment go above and beyond to ensure their customers satisfaction, in particular I would like give a huge thanks to, Chloe, Jess and Mia for their exemplary service and exquisite handling of any situation, I will be personally recommending them to the owner for some kind of promotion, they are a credit to your establishment

"To start the cocktails weren’t up to par and we had to get up and go to the bar to ask for drinks and they weren’t even busy. We’ve spent years travelling thailand and used to consider crazy bear thai the most authentic. We decided go Go for the taster menu and quite honestly it just didn’t taste anywhere near like it used to and both my husband and I woke up so thirsty I can only assume it was laden with msg. I’ve had better more tastier thai from an m and s deal. It’s so sad. We were so exci..."

My experience was amazing very lovely staff they were amazing .. food and service is good in Thai restaurant.

Booked using a "wowcher" deal which included breakfast and Thai 12 plate dinner for my wife as a surprise for her birthday.
I did read the mixed reviews before booking but thought it take a gamble.
I had booked a decadent room, and when we arrived and was shown our room the first thing I noticed was the tap for the bath was dripping but it cones from the ceiling!. To be honest I didnt mention to reception as it didnt affect us but im not 1 to complain over minor issues.
We headed over for the Thai food and it was lovely, then headed to the bar area where the waiter was very polite and kept checking we were ok for drinks.
I read there was a dress code for no trainers or sportswear but I think virtually every male i saw had trainers on although smart.
All in all a great experience if you go open minded

For my birthday the ultimate trip would be the creme de la creme of opulence.. nowhere compares to a crazy bear experience. This is my Fourth trip to a crazy bear hotel and they couldn't have made it more special this time. We had the most beautiful one thanks to a wonderful lady called Chloe who made sure that my birthday stay was the best it could be. Then we had the 10 course Thai tasting meal which couldn't have been more home away from home from Thailand. All the staff have impeccable manners. The place is wonderfully kept and basically I struggle to keep my jaw closed. I could not recommend this place more if you want to indulge and treat yourself like a princess, crazy bear is the place to be. I'd like to personally thank a young lady called Chloe who made our stay at the hotel 10 out of 10 and whose professional touch made the experience worthy of Queen Cleopatra. #crazybear @richardbooth @tometridge

We really enjoyed our stay at the crazy bear, the staff were friendly and helpful especially Anna .
We had the Thai meal which was very good and cocktails were 10/10 .
We stayed in room 1 which we loved it was very spacious and of course had the copper bath! There was plenty of hot water.
As much as we loved the whole experience the room was tired the curtain for the bathroom had a nail on the runner so was never closing , the blinds were knackered and the bath had a leak which made the floor slippy.
None of these things spoilt our stay and would highly recommend.

Stayed in Room 8 - still waiting for my £150.00 deposit to be returned 12 days later!! Despite being told it would only be a couple of days. Room at first glance nice but very dark. NO HOT WATER, unable to have shower in the morning. Lots of cracked tiles everywhere, broken mirrored ceiling, cobwebs under bed, mattress covered in someone else's hair! Light switches impossible to work, very very dark room, no good for attempting to put makeup on. Parking outside awful.
Having said this staff are very nice and friendly.
Very disappointed that despite calling hotel twice and being told my refund would be another "day or so" I still have not received it back.
Be keen to hear back from Manager who I have messaged also.

Having stayed at 5 star hotel and resorts around the world I can categorically state that this is NOT a 5 star venue.
The USP is valid, yes: its different, boutique, unexpected but there is lots of room for improvement.
Correspondance is over the top, I received up to 10 emails and 3 texts prior to the visit, some of these asking me to check in online repeatedly, which is both unnecessary and time consuming. At one point a text was sent from “CBB” (?) confirming the restaurant booking, the booking details were wrong, (wrong date) and I had to ring the venue to confirm that it was indeed from them, and to correct the mistake.
We found parking to be chaotic and difficult and had a lengthy walk to the hotel in the freezing cold. Reception was welcoming and proficient and the receptionist took us through the venue to our room explaining some of the features and location of the restaurants etc. She was thorough, but talked very fast without facing us so was hard to hear and understand, very scripted and not natural nor warm.
The one thing that we wish had been explained and wasn’t is the lighting controls, we found them confusing and difficult.
The bed was very comfortable but the décor a little tired, many broken tiles and some fixtures hanging loosely off the walls, one bedside lamp had a broken/intermittent connection at the plug which is of course dangerous as well as annoying.
The lack of door on the adjoining bathroom (a curtain is provided) is disconcerting, effects privacy and means that if visiting in the middle of the night the automatic bathroom light (no switch) illuminates the bedroom, even with the curtain closed.
The restaurant at dinner was mostly very good, food was good but the set menu limited and service was professional, courteous, genuine, thoughtful and attentive. But, please don’t sit couples so close together when the restaurant is empty.
Breakfast was less inspiring, the entrance to the breakfast area is cramped and people waiting to be seated were in the way of guests leaving. Service was slow and a few things forgotten. Servers were friendly and polite but unable to manage the number of guests effectively.
As a final note, I received another email after the visit, asking for feedback. This was from a no-reply email and had no link to a page to write feedback. Hence I have ended here after a web search

We went to the Thai restaurant in Crazy Bear Beaconsfield with family today including parents, and everyone genuinely loved it, which is saying something. :)

The coconut soup was outstanding, rich, fragrant, and comforting without being heavy. The rice noodles were perfectly cooked and soaked up all the flavour, and the fish dish was fresh, delicate, and really well balanced. Properly good food done with care.

The interior is bold and theatrical, but in a way that feels sophisticated and fun rather than being overly dramatic, the atmosphere worked well for a family meal and the service was attentive without being overbearing. Parents were especially impressed, which is always the real test.

Thank you for the excellent service from Elcy,Sarina and Cristina

Have just arrived home from a night at Beaconsfield hotel, parking is not clear it would be great if you could write on your website that There is no specific carpark but the whole of beaconsfield is free to park.

We were welcomed by a young lady at reception who explained everything we needed to know and then she showed us to our room on the 2nd floor, the staircase was a little shabby, carpet threadbare in places. Our room was lovely at first sight but as we spent a little time, the problems started appearing, a large crack across the tile in the bathroom floor, mirrors had not been cleaned as dust everywhere, taps and showers covered in lime scale the delightful big copper bath needed a good sort as covered in scratches, the wall paper was peeling off. All of this seems such a shame as the hotel could be so beautiful it certainly isn’t the 5⭐️ it says.

A couple of points the room could most certainly do with is more light, I appreciate it’s the look you are going for but not being able to see to check all our belongings on leaving and having to use my phones torch to look, and the bathroom radiators were so hot but we couldn’t see anywhere to turn these off or down.

The saving grace for our night away was the superb food and beverages , we tried the 12 course taster menu in the Thai restaurant which was delicious, the waitresses were so accommodating nothing was too much and the food was simply delicious, the flavours worked so well and then the cocktails yum, especially the banoffee martini 😀

The Crazy bear could be wonderful it just needs a lot more tender loving care.

The property is outdated not fit for purpose and dangerous. The rooms appear fine on the surface, but I advise you to avoid at all cost.
There is no hot water to the baths advertised, The electrical functions don’t work (light switches are hit and miss). The rooms are not safe - very low lighting and broken tiles around the bath. You will get hurt, like we did. AVOID!

Sadly we were very disappointed with our stay.
It was a Christmas night away.
We stayed in room 8
No hot water to have a bath with the feature online with the cast iron bath.
The bathroom the sink water was a dribble. I couldn't even wash my face or hands properly.
The room was very worn and tired. the lights didnt work either, no lighting to do my makeup. Only 1 cats eye light worked.
No plug socket near the mirror which was in a closet door to do my hair with a hotbrush and straightners.
The only positive was the food in the restaurant.
I wouldnt stay here again.

Came on Boxing Day with family. Food was very good and so was the service. Had a singer in the bar after who was really good and sang all sorts rather than the same old you get at other places - all round had a great night

My brother had booked to stay 5 nights - visiting family, would not again, 'Snug' room in the building opposite, he found it cramped (on his own!) Probably OK for most people - just staying one night.
Could not open windows (why?) so condensation every day. You can see this is a problem in many Crazy Bear rooms - lack of ventilation.

Rooms are not worth the money, they are tired rundown and far from luxury.
I was offered 50% off a future stay but I have no desire to return. No other form of compensation was offered.
There are much nicer places to stay for the same money.