Candlewood Suites Alexandria by IHG

Hotels
•
Candlewood Suites
7.3 (116 reviews)
2344 North Macarthur Drive , Alexandria , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Close to softball park
Good price/value (for many guests)
Some guests found rooms comfortable
Friendly staff noted by some reviewers
Cons:
Serious cleanliness issues (soiled toilet, odors, dirty shower, old food in fridge)
Room problems (wrong bed type, non-working TVs, missing linens)
Elevators out of order
Reservation cancellations/overbooking and poor notification
Disputed billing / manager charge complaints
Smell of weed reported inside hotel

Categories

Cleanliness
5
Multiple reviews report serious cleanliness problems (strong odors, soiled toilet, dirty shower, old food in fridge), lowering this score below average.
Service
9
Mixed reports: several mentions of friendly staff, but also incidents with an inexperienced night clerk and a disputed charge by the general manager. Overall service responses were often helpful, so score is above average to compensate for specific management failures.
Location
9.5
Consistently positive mentions (convenient, very close to the softball park)—location is a clear strength.
Room Quality
5.5
Frequent room issues: wrong bed type, non-working TV, missing towels/shower curtain for some stays, smells—room quality is below average but not uniformly terrible for all guests.
Amenities
6
Problems reported with elevators being out, non-working TVs for at least one night, and old complimentary coffee; amenities are functional at times but unreliable.
Value for Money
9
Several guests chose the property for price and convenience and explicitly cited price as a pro; however unexpected charges in one case reduce this slightly.
Food and Beverage
6
Limited commentary beyond complaints about old complimentary coffee; no strong positive food/B&B experiences reported.
Overall Experience
8.4
Mixed overall: some guests found stays comfortable and rebooked, while others experienced cancellations, overbooking, billing disputes, and severe cleanliness issues. The net impression is moderately positive due to convenience and price for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenience and Comfort

Located just off Interstate 49, Candlewood Suites Alexandria offers free Wi-Fi and well-equipped kitchenettes in each room, providing a comfortable and convenient stay for guests.

Entertainment and Fitness

Guests can enjoy a range of entertainment options, from a seating area with cable TV and DVD player in each room to borrowing movies from the DVD library. Additionally, the on-site fitness center allows guests to stay active during their stay.

Business and Outdoor Amenities

For business travelers, the hotel provides a business center with internet access and printing services. Those looking to unwind can make use of the BBQ facilities for outdoor meals.

Book your stay at Candlewood Suites Alexandria now for a perfect blend of convenience and relaxation.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AEX

Location

Guest Reviews

7.3
Based on 116 reviews
Cleanliness: 5
Service: 9
Location: 9.5
Room Quality: 5.5
Amenities: 6
Value for Money: 9
Food and Beverage: 6
Overall Experience: 8.4
K
Karen • solo_traveller • us
10
2026-10-23 • via Nuitee
T
Tonisha • extended_group • us
10
2026-10-22 • via Nuitee
J
JanQuella • couple • us
1
We booked a double bed and was stuck with 1 queen bed
Pros:

It was very close to the softball park

2026-10-19 • via Nuitee
T
Tom • solo_traveller • us
8
It was comfortable
Pros:

Price

2026-09-15 • via Nuitee
J
Johnson • solo_traveller • us
10
2026-09-08 • via Nuitee
K
Karen • solo_traveller • us
10
I’ve already booked for October
Pros:

Convenient, clean, comfortable

2026-08-04 • via Nuitee
J
Joseph • couple • us
1
Couldn’t believe this was Candlewood
Pros:

Location

Cons:

The room was horrible the first thing how dirty it was. The cleaning staff left someone bowel movement in the toilet which is beyond disgusting. The room smelled like strong onions including the bedding. The shower was not clean hair and something else was on the shower floor, not one towel or shower curtain. The television didn’t work. The night staff was not label to fix. It was her first day and she was the only person there with my help. I couldn’t believe this was Candlewood. Old food was left in the refrigerator. I have a video not able to upload

2026-07-24 • via Nuitee
T
Tonya • solo_traveller • us
8
2026-07-18 • via Nuitee
W
Williams • family_with_children • us
5
Pros:

Staff very friendly

Cons:

Elevators were out of order the whole weekend.

2026-07-13 • via Nuitee
D
Donnisha • solo_traveller • us
5
2026-07-09 • via Nuitee
M
Marilyn • family_with_children • us
10
2026-07-02 • via Nuitee
T
Tonya • couple • us
3
Travel for a funeral. Only place available last minute. Would not stay there by choice
Pros:

Price

Cons:

Elevator didn’t work. Smell of weed inside the hotel. No working TV for the first night. Old complementary coffee.

2026-06-29 • via Nuitee
A
Andrea • solo_traveller • us
1
DO NOT BOOK HERE. THE GENERAL MANAGER COON BEHIND NEEDS TO BE INVESTIGATED AND FIRED..
Pros:

Nothing. The General manager needs to be fired. She lied even though the facility has cameras to charge me 250 saying for my dad leaving cigarillo fillings in the trash. Saying that proved he was smoking in the room. WHICH WAS NOT TRUE. THE CAMERAS WOULD SHOW EVERYTHING.

Cons:

The GENERAL MANAGER NEEDS TO BE FIRED. I would like to speak to someone in corporate about this situation and for them to run the cameras back. It would show me smoking in the DESIGNATED SMOKE AREA. SHE CHARGED MY CARD 250. ONLY 160 WAS TOOK OFF MY CARD

2026-05-28 • via Nuitee
R
richard • couple • us
1
Cons:

My reservation was cancelled at 7:42 on May 13 and didn't know it until we arrived in Alexandria as it was an email and we didn't find out until we checked our email. The cancellation also stated that there would be no charge if cancelled before 6 pm on the 13th. So, it was cancelled without our knowledge and there shouldn't have been a charge anyway.

2026-05-25 • via Nuitee
S
Steve • couple • us
1
Pros:

The hotel called at 10 pm the night before we were to arrive and said our reservation was canceled due to overbooking

2026-05-22 • via Nuitee
C
Charles • couple • us
5
2026-05-22 • via Nuitee
D
Destiny • couple • us
1
2026-05-22 • via Nuitee
P
Philip • couple • de
7
2026-05-21 • via Nuitee
P
Priscilla • solo_traveller • us
1
DO BETTER BY YOUR CUSTOMERS!
Pros:

I did not stay at that hotel.

Cons:

My reservation was cancelled by you before I arrived. I did not know ahead of time as I do not use the internet on my phone. I use my laptop which I did not take as I did not know I needed it. I got a call from IHG during the day (could not answer as I was at work), I tried to call back and no one answered.

2026-05-21 • via Nuitee
C
Caldwell • solo_traveller • us
10
2026-05-19 • via Nuitee