Candlewood Suites Alexandria by IHG

Hotels
•
Candlewood Suites
9 (216 reviews)
2344 North Macarthur Drive , Alexandria , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Cons:
Room accessibility issues
Driveway navigation difficulties

Categories

Cleanliness
8.33
Overall, the hotel is new and clean, but some rooms had a strange smell.
Service
9.8
The staff was very friendly and helpful, correcting a reservation mistake.
Location
8.84
Conveniently located with many restaurants nearby.
Room Quality
8.29
The rooms were generally clean but had some issues like a broken microwave handle.
Amenities
9.32
The free laundry service was appreciated for families.
Value for Money
8.78
Overall value is good but impacted by some accessibility issues.
Food and Beverage
9.33
Standard quality for this hotel tier.
Overall Experience
9.3
Enjoyable stay with minor issues, would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:49

Property Description

Convenience and Comfort

Located just off Interstate 49, Candlewood Suites Alexandria offers free Wi-Fi and well-equipped kitchenettes in each room, providing a comfortable and convenient stay for guests.

Entertainment and Fitness

Guests can enjoy a range of entertainment options, from a seating area with cable TV and DVD player in each room to borrowing movies from the DVD library. Additionally, the on-site fitness center allows guests to stay active during their stay.

Business and Outdoor Amenities

For business travelers, the hotel provides a business center with internet access and printing services. Those looking to unwind can make use of the BBQ facilities for outdoor meals.

Book your stay at Candlewood Suites Alexandria now for a perfect blend of convenience and relaxation.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AEX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 216 reviews
Cleanliness: 8.33
Service: 9.8
Location: 8.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
T
Tonya • solo_traveller • us
8
2026-07-18 • via Nuitee
W
Williams • family_with_children • us
5
Pros:

Staff very friendly

Cons:

Elevators were out of order the whole weekend.

2026-07-13 • via Nuitee
D
Donnisha • solo_traveller • us
5
2026-07-09 • via Nuitee
M
Marilyn • family_with_children • us
10
2026-07-02 • via Nuitee
T
Tonya • couple • us
3
Travel for a funeral. Only place available last minute. Would not stay there by choice
Pros:

Price

Cons:

Elevator didn’t work. Smell of weed inside the hotel. No working TV for the first night. Old complementary coffee.

2026-06-29 • via Nuitee
A
Andrea • solo_traveller • us
1
DO NOT BOOK HERE. THE GENERAL MANAGER COON BEHIND NEEDS TO BE INVESTIGATED AND FIRED..
Pros:

Nothing. The General manager needs to be fired. She lied even though the facility has cameras to charge me 250 saying for my dad leaving cigarillo fillings in the trash. Saying that proved he was smoking in the room. WHICH WAS NOT TRUE. THE CAMERAS WOULD SHOW EVERYTHING.

Cons:

The GENERAL MANAGER NEEDS TO BE FIRED. I would like to speak to someone in corporate about this situation and for them to run the cameras back. It would show me smoking in the DESIGNATED SMOKE AREA. SHE CHARGED MY CARD 250. ONLY 160 WAS TOOK OFF MY CARD

2026-05-28 • via Nuitee
R
richard • couple • us
1
Cons:

My reservation was cancelled at 7:42 on May 13 and didn't know it until we arrived in Alexandria as it was an email and we didn't find out until we checked our email. The cancellation also stated that there would be no charge if cancelled before 6 pm on the 13th. So, it was cancelled without our knowledge and there shouldn't have been a charge anyway.

2026-05-25 • via Nuitee
D
Destiny • couple • us
1
2026-05-22 • via Nuitee
C
Charles • couple • us
5
2026-05-22 • via Nuitee
S
Steve • couple • us
1
Pros:

The hotel called at 10 pm the night before we were to arrive and said our reservation was canceled due to overbooking

2026-05-22 • via Nuitee
P
Philip • couple • de
7
2026-05-21 • via Nuitee
P
Priscilla • solo_traveller • us
1
DO BETTER BY YOUR CUSTOMERS!
Pros:

I did not stay at that hotel.

Cons:

My reservation was cancelled by you before I arrived. I did not know ahead of time as I do not use the internet on my phone. I use my laptop which I did not take as I did not know I needed it. I got a call from IHG during the day (could not answer as I was at work), I tried to call back and no one answered.

2026-05-21 • via Nuitee
C
Caldwell • solo_traveller • us
10
2026-05-19 • via Nuitee
C
Caldwell • solo_traveller • us
10
2026-05-19 • via Nuitee
J
Jessica • family_with_children • us
1
Cons:

I would not recommend booking a room at Candlewood Suites in Alexandria, Louisiana. I booked a 2-bedroom room for 4 people for the night of March 20, 2026. We arrived around 9:00 PM to check in and were never informed that our reservation had been changed to a 1-bedroom room until we opened the door.

No alternative accommodations were offered — no cot, no second room, nothing. Since 4 people could not reasonably sleep in one queen bed, we had no choice but to leave and find somewhere else to stay.

I was told to contact Booking.com, but Booking.com advised that the hotel would need to handle the issue directly. After leaving multiple messages requesting a call back from the manager, I never received a response. I ultimately disputed the charge with my credit card company on April 1.

Today, I was informed through Chase that the hotel offered only a $75 credit and that I would still need to work directly with the hotel. I called again, explained the entire situation again, and once again there was no manager available. I later received a call stating they would not refund my card and was given the manager’s email address because apparently she does not speak with customers by phone.

At this point, I am still trying to recover money for a room I never stayed in because it was not the room I booked. The lack of communication, accountability, and customer service throughout this entire process has been extremely frustrating.

2026-05-13 • via Nuitee
K
Kiara • couple • us
10
It was pretty professional
Pros:

It was clean and quiet

Cons:

I loved it

2026-05-11 • via Nuitee
S
Sheena • solo_traveller • us
10
2026-05-09 • via Nuitee
J
Jasmine • solo_traveller • us
7
2026-05-01 • via Nuitee
V
Valerie • couple • us
9
Hotel staff was pleasant and helpful and I always felt clean
Pros:

Conveniently located for our needs

Cons:

Some items needed of repairs

2026-04-27 • via Nuitee
K
Kerri • solo_traveller • us
6
It was ok but won’t go back
Pros:

Rooms were nice size.

Cons:

Bathrooms could have been cleaner, and our toilet ran all night. The room was VERY humid!! And no pool or continental breakfast. Also all Elevators were broken!!

2026-04-21 • via Nuitee