Chatrium Niseko Japan

Hotels
Niseko Hirafu 1-3-2-3 , Kutchan , jp

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Attentive staff
Great location
Spacious rooms
High-quality amenities
Cons:
Unhelpful reception staff
No public bath
Some amenities lacking

Categories

Cleanliness
8.5
Generally clean, though some concerns about the room.
Service
9
Staff is helpful but there are some complaints about responsiveness.
Location
9.5
Centrally located with easy access to shops and restaurants.
Room Quality
9
Rooms are spacious and well-equipped but some have issues.
Amenities
9.5
Good facilities, though some guests mentioned missing features.
Value for Money
9.5
Good value with spacious suites and high-quality amenities.
Food and Beverage
7.5
Limited dining options at the hotel, but nearby restaurants available.
Overall Experience
9.5
Highly regarded by guests with memorable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:50

Property Description

Luxurious Accommodation
Chatrium Niseko Japan offers elegant rooms equipped with modern amenities such as a fridge, minibar, and flat-screen TV. Guests can enjoy beautiful city views from select rooms and unwind in a private bathroom with complimentary toiletries.

Convenient Facilities
Guests can take advantage of the hotel's fitness center, ski storage, and free WiFi. The paid airport shuttle service ensures a hassle-free arrival and departure. Safety deposit boxes are available in all rooms for added security.

Outdoor Activities
Located near popular ski resorts, the hotel is perfect for skiing enthusiasts. Guests can also explore the area through cycling and bike hire services provided by the hotel. Don't miss the chance to visit Niseko Annupuri Hot Spring just 10 km away.

Book your stay at Chatrium Niseko Japan now for a memorable and relaxing experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Location

Guest Reviews

Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 7.5
Overall Experience: 9.5
B
Bart • couple • hk
8
2026-07-17 • via Nuitee
Y
Yuhsuan • family_with_children • tw
10
2026-07-10 • via Nuitee
A
Alexis • family_with_children • ca
10
2026-06-08 • via Nuitee
P
Peiling • family_with_children • tw
10
2026-06-03 • via Nuitee
D
Daphne • family_with_children • sg
8
Great value for a family apartment.
Pros:

Excellent location a couple minutes from Lawsons. Pleasantly surprised the two room apartment came with two bathrooms! Super roomy apartment.

Cons:

Mattresses a tad worn and saggy so had to sleep crosswise.

2026-05-27 • via Nuitee
S
Stefan • solo_traveller • de
9
Modernes Hotel in traumhafter Lage unweit des Yoteis!
Pros:

Modern und stilvoll eingerichtetes Zimmer. Bett und Matratze waren einwandfrei und sauber. Auch das Bad war sehr modern, stillvoll und lud zum entspannten Duschen ein. Klasse auch die kleine Küchenzeile im Zimmer. Da ich in der Nebensaison (Mai) im Hotel war und keine Frühstücksoption hatte, wurde mir einmalig seitens des Hotels sogar der Kühlschrank bestückt. Sehr nett und aufmerksam! Auch sehr nett und hilfsbereit: Das Personal an der Hotelrezeption. Die Lage des Hotels, direkt an der Durchgangsstraße von Kutchan nach Niseko, war auch recht praktisch, um mit dem Bus an- und abzureisen. Passt! Gerne wieder!

Cons:

-

2026-05-25 • via Nuitee
M
masaya • family_with_children • jp
10
2026-05-06 • via Nuitee
J
Jasmine • couple • us
10
We loved our stay and will be back.
Pros:

The hospitality and customer service was above and beyond anything we've experienced. The staff were so nice and helpful. The view from our room was beautiful & the location was very convenient. We caught the complimentary hotel shuttle to the ski resort to snowboard, ate at some great restaurants that were in walking distance, and even walked to a near by private onsen & massage spa. We loved the complimentary basket of local groceries that the hotel provided and also ate breakfast at the Green Farm Deli Cafe in the hotel. The other restaurants in the hotel were closed since it was the end of the season but we plan on visiting again so we can try it. We would definitely recommend staying at this hotel & we will definitely be back.

Cons:

The only downside to visiting at the end of the season is that so many of the surrounding restaurants were closed including the hotel restaurants but that meant no crowds so our stay was very quiet & peaceful.

2026-04-28 • via Nuitee
P
preyaporn • family_with_children • th
10
Nice and memorable. Brilliant stay with our family.
Pros:

The room is very comfortable with reasonable price. The kitchen is well equipped. Also the laundry is provided every floor very convenient.
A lot of restaurants nearby and secomart in short distance walk.

Cons:

Nothing. But if have a free shuttle to kutchan station it would be really perfect for our journey.

2026-04-14 • via Nuitee
S
sibelle • family_with_children • ae
8
Pros:

Great staff and they give you some fruit and snacks in your room which is nice after travelling

2026-04-09 • via Nuitee
M
Marcia • couple • gb
9
Excellent location for town. Would stay again.
Pros:

The location is excellent. It's right in the town, close to restaurants and shops. It's a quick drive to the lift station. The apartment worked well for 4 people and was comfortable and clean. I would stay here again.

Cons:

Wish they had an onsen or spa.

2026-04-09 • via Nuitee
D
Damian • family_with_children • th
10
2026-04-09 • via Nuitee
C
Christine Hazel • extended_group • ph
10
Pros:

the view from out room is amazing and staff were so friendly and warm

Cons:

nothing

2026-04-04 • via Nuitee
A
Arnaud • extended_group • au
8
Pros:

The location and food basket

2026-04-02 • via Nuitee
A
Akram • extended_group • nl
9
Would sta there again.
Pros:

Comfortable and spacious rooms, friendly and attentive service, shuttle to gondolas, served by ski rental shop (Rhythm), has a number of good restaurants and cafes and much more within 100 m radius.

Cons:

Cleaning crew is a little slow. They didn’t get to our rooms on a couple of days.

2026-03-28 • via Nuitee
詩旋 • extended_group • tw
10
2026-03-21 • via Nuitee
C
Charisse • extended_group • ph
4
Our stay had some positive aspects, but there are a few areas that need improvement. The staff were kind and very accom
2026-03-17 • via Nuitee
J
Jacqui • extended_group • au
10
Great location for easy skiing & nightlife
Pros:

Fantastic location for bars & restaurants & Great Ski locker/Boot room & walk right out to shuttle service which they would do extra shuttles on top of schedule times & shared laundry facilities were perfect

Cons:

A little too warm but easy to turn off all rooms heating

2026-03-17 • via Nuitee
C
Chatchanok • family_with_children • th
10
Pros:

ห้องสวย วิวดีมาก แม่บ้านบริการดี มีพนักงานคนไทยด้วย

Cons:

ในห้องนั่งเล่นอากาศเย็นมาก ฮิตเตอร์ทำงานไม่ทันใจเท่าไหร่

2026-03-16 • via Nuitee
G
Georgia • couple • au
10
2026-03-16 • via Nuitee