Sari Stay

Near to the airport. Easy transportation. Clean room.

Coco is located at main road. Easy to find the hotel
Friendly staff. Breakfast is good , worth for stay.

Good over all compired with 2 star hotel, reasnobl services and aminities with the cost of hotel. Thanks

I chose Coco De Heaven on Jan 17 & 18, There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a traveller, I would reccommend to be careful at Coco de heaven for your belongings. Especially when staff knows there is no CCTV and accountability. I was very disappointed by lack of customer service. I did check out of worst nightmare. Management does not want to follow up. I have been contacting for more than a week :(

I chose Coco De Heaven on Jan 17 & 18, because rooms & swimming pool are clean. There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a traveller, I would reccommend to be careful at Coco de heaven for your belongings. Especially when staff knows there is no CCTV. ALIT & Wayan from Coco de heaven were involved in this incident. Kindly proceed with caution.

I stayed there for 3 nights. When I arrived, it was quicked check-in, the guy at the reception was nice and accommodating. The housekeeping are not friendly and approachable. But the lady who took the guy at the reception was very nice. She taught me to download GoJek apps so that I can book car, and when the driver sent me messages in their language, the lady help me to reply. The location was far from everything like the malls, food chains, etc. They have free breakfast but only 1 menu everyday and they don't have free coffee and milk at the room, they only provide sugar and tea and they don't have free shampoo and soap inside the bathroom. They have nice swimming pool. The only thing I don't like much was the guests are smoking at the lobby and the smoke gives me cough.

Animal poo on floor. Animals i n room.
A/c did not work
No hot water

You get what you pay for...although staff were helpful. We were only here a few hours waiting for flight home.
Budget room, no soap, no toilet paper, stained towels, poor AC, no window, tiny room, no cable TV (indonesian only), noisy street and no restaurants nearby.
The pool was nice and clean and is close to the airport.

It totally different then what I expected from rating and reviews about it. Did not provide a vegetarian option for breakfast had to buy outside all the time. Service was disappointing. Room was terrible specially bathroom. Shower head was broken, shower curtain was disgusting.

Shower broken and cold
Room tiny
Staff disorganised

If I can say something is please remove this hotel from the site... we found fleets on the bed the shower is disgusting, we asking to change for another room and the hotel transfer us for the room available and this room was used and not cleaned after this.

Terrible experience!!!

I don’t know wich kind of person gonn’a looking for a room like that but that was so dirty. Clearly disgusting and I’m choked to see people offer this kind of service. Please change it ! We were supposed to stay two nights, one was enough.

Nothing good or exactly bad. I think it might be off season, that I saw more employees rather than other hotel guests. Breakfast is just the standard IndoMee instant noodles fried with some vegetables and eggs. The hot water that they asked you to make your own coffee/tea was actually cold. Room was a bit stuffy, pillows doesn't match. Can't get wifi signal from room although I see the router was next to our door. Overall, not exactly a good hotel for couples going to Bali.

We chose this hotel for our first night because it was near the airport and we arrived in the middle of the night. The following day we moved to a nice hotel in Sanur. Since it is a budget hotel, don't expect much from it. One thing that we especially didn't like was a smelly and dirty washroom with NEITHER soap NOR toilet paper. These should be essential to keep some level of hygiene in a place with high rotation of people! There was a kettle in our room but next to the tap there was a sign that water is non-drinkable even after boiling. The positives were: very friendly staff, small but yet free breakfast, swimming pool, fast Internet access. This place isn't definitely a destination for a memorable vacation on Bali, but if you just plan to spend the first or last night there to catch a plane, it should be good enough.

i do the check in on 4 pm, but my room still not available, the towel is ready on 10 pm....really?? YES.....first i've got room were a little dirty and damp with a bad smell, when i'm going out for dinner i do the change room with the front desk.

checked in went to shower, no towels. went to ask about towels. have none now. I need to shower anyway so I go begin.. no hot water.. soap runs out.. I get annoyed, try to call, phone broken, really frustrated

We stayed at Cute Coco as a couple for 11 days, overal impression was great ambiance, clean room, but most of all, the staff is just wonderful! The surrounding is not impressive no but if you just need a nice and comfortable hotel to do your trips then this is just great. Thanks a bunch to all the staff at Coco for making our stay the best!! xxx

Very small rooms with no window. Close to airport and Jimbaran beach at a 15 minute walk. A nice clean pool.
Breakfast is for namesake. They have a samll pantry. Good hotel if you dont want to spend much and live in a decent place away from hustle bustle of the city. Staff is friendly and they'll help you with cheap transport and your travel plans.

Overall happy.i enjoyed my stay. Not crowded and away from hustle bustle of Kuta. Location is 10/10.

The hotel is very close to the airport and Jimbaran beach, a great way to start your Bali experience. Staff is very friendly and hotel has a well maintained outdoor pool. There was some disrepair in the room, such as a faulty toilet seat but overall a good deal for what you pay.