Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Spacious and comfortable rooms
Well-maintained amenities
Cons:
Cleanliness issues
Inconsistent room quality
Monotonous food options

Categories

Cleanliness
7.61
Room condition was below satisfactory with issues like unpleasant smells and dirt.
Service
9.58
Commendable service, particularly highlighted by the efforts of Operations Manager Ichsan.
Location
8.62
Great location with easy access to the beach and nearby amenities.
Room Quality
7.57
Issues with maintenance; towels and blankets had unpleasant odors.
Amenities
8.6
Fantastic swimming pool and facilities with overall aesthetic appeal.
Value for Money
8.56
Room upgrade and thoughtful gestures justified the overall value despite cleanliness issues.
Food and Beverage
8.11
Good breakfast variety but monotonous over longer stays.
Overall Experience
8.58
A mixture of great service and several shortcomings, but enjoyable overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:09

Property Description

Luxurious Tropical Escape

Stunning Tropical Garden and Semi Private Beach: Immerse yourself in the beauty of nature with our lush tropical garden and exclusive semi private beach, perfect for a serene getaway.

Gourmet Dining and Relaxation: Indulge in a culinary journey at Nyala Beach Club & Grill with fresh seafood and grilled specialties, or savor Indonesian and Western cuisines at Layang Layang. Unwind at our lounge with a cup of coffee or tea.

Family-Friendly Amenities: Enjoy a worry-free stay with our indoor air conditioned kids club, two kids pools, rejuvenating spa, and well-equipped gym for both adults and children.

Experience the epitome of luxury and comfort at InterContinental Bali Sanur Resort, an IHG Hotel. Book now to create unforgettable memories in paradise.

Important information:

Please note that for bookings with prepayment, the credit card used for booking must be presented upon check-in for verification purpose.
Lobby renovation: Start from September 1st 2025 - May 31st 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property might host on-site functions, so noise may be audible in some rooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 830 reviews
Cleanliness: 7.61
Service: 9.58
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
W
William • family_with_children • au
10
From morning to night, the experience was relaxed and blissful.
Pros:

All staff friendly and helpful.
Wonderful facilities.
Breakfast is amazing.

Cons:

Beach location on the point collects seaweed. Managed well by beach team.

2026-05-30 • via Nuitee
V
V329IKabbyc • Couples
10
Fantastic
Pros:

We had a lovely holiday at the Intercontinental Sanur. The service and amenities are wonderful. We had wonderful breakfasts everyday and options for lunch and dinner that was fantastic. The pool is luxurious with wonderful attentive staff. We will be back!

2026-05-29 • via Tripadvisor
B
Bianca • solo_traveller • au
4
2026-05-24 • via Nuitee
P
poonl2023 • Family
2
Hotel in poor state
Pros:

Having stayed at this property during its former days as the Regent and Fairmont, it is genuinely heartbreaking to see what has become of what was once a beautiful beachfront resort. The decline is impossible to ignore. From the moment we arrived, the hotel appeared to be in a serious state of neglect and disrepair, to the point where we checked out almost immediately and relocated to Andaz Bali instead.

The property today feels completely run down, with peeling paint, visibly deteriorating buildings, poorly maintained public areas, and landscaping that looks abandoned in places, including dead trees and unkempt gardens. The swimming pool area appeared unsafe and badly maintained, lighting throughout the resort was either dim or non-functional, and there was a persistent sewage smell across many areas of the property. Rather than addressing the root issue, the hotel seemed to attempt masking it with an overwhelming amount of artificial fragrance.

The rooms were in an unacceptable condition for a hotel operating under the InterContinental Bali Sanur Resort name. We were shown at least six different rooms, each worse than the last. Floors were damaged and worn out, bathrooms were in visible disrepair, mould was growing on ceilings, and the humidity inside the rooms was so severe it genuinely felt as though it was raining indoors. Air conditioning units emitted a strong musty smell throughout. It honestly felt less like a luxury resort and more like a building suffering from years of deferred maintenance. The screens at the balcony are stuck and inoperable with weed even growing on the rails. Outdoor furnitures once holding Mini Bars and TV in the outdoor terrace were padlocked shut like they do not want to bother with maintenance or service it. All the luxury in room features from the Regent/Fairmont days were removed as a clear sign of lack of effort and cost cutting.

There also appeared to be aggressive cost-cutting measures throughout the guest experience. One particularly disappointing example was the use of generic unbranded bathroom amenities instead of the standard Byredo amenities typically associated with InterContinental. Combined with the overall condition of the resort, the property unfortunately gives the impression of being under serious financial strain and hardship even the staffs do not have proper uniforms.

The only positive aspect of our experience was the staff. Every team member we encountered was warm, polite, accommodating, and genuinely tried their best to help. They handled the situation professionally and with empathy, and it was clear the service team was making every effort possible despite the condition of the hotel itself. Sadly, no amount of good service can overcome hardware and maintenance issues at this scale.

This was once a truly lovely resort when it was Regent/ Fairmont management, but in its current condition it falls dramatically below what should reasonably be expected from an InterContinental-branded property.

2026-05-23 • via Tripadvisor
L
Lindy • family_with_children • au
3
Had no Bali harm. Felt like a concrete jungle.
Pros:

We thought our breakfast wasn’t included as per our booking. However we were expected to pay $50 per person for breakfast so wasn’t expected. We ate at cafes.

Cons:

Our suite and most staff very pleasant except one at reception. Won’t be back.

2026-05-16 • via Nuitee
W
williamrW6052QW • Family
10
A fantastic resort
Pros:

The moment we walked into this resort it was a wow factor. The staff could not have been any friendlier or helpful. The resort was immaculate as was the room. Food, drinks & everything were spot on. The view from our room was of a garden. We unfortunately only stayed two nights, next time will be longer. Took long walks down the beach, in front of the resort was the best. Went for a walk down the street, hazardous & soon returned.

2026-05-13 • via Tripadvisor
M
Marina • extended_group • au
10
2026-05-12 • via Nuitee
R
Robert • couple • au
8
2026-05-09 • via Nuitee
E
Elena • family_with_children • nz
10
2026-05-09 • via Nuitee
E
erdem • couple • tr
9
2026-05-09 • via Nuitee
Z
Z6463MImarkw • Solo travel
10
Exceptional value for money.
Pros:

Sanur is quiet and relaxing. I stayed a week and could have easily stayed another week. The service at the hotel is outstanding. The staff are genuinely nice and happy to go out of their way to do anything for you. The rooms are spacious and comfortable. I had views over the ocean. The hotel restaurants are high quality and the prices are much lower than I expected.

2026-05-03 • via Tripadvisor
E
Emily • family_with_children • au
8
Perfect location, nice resort.
Pros:

Perfect location! Right in the heart of Sanur. Rooms are a great size.

Cons:

Hotel is under renovation and a bit rundown in some areas.

2026-04-27 • via Nuitee
M
Malvina • family_with_children • au
5
Not worth the $
Pros:

The greeting on arrival was lovely .

Cons:

The check in staff were not overly friendly

2026-04-19 • via Nuitee
A
augusteleven • Friends getaway • Redondo Beach, California
2
Plain taste
Pros:

I stayed here with friends, they have large room but dated. Weak shower pressure and bathroom amenities felt like a 3-star hotel in Ubud. Breakfast: average. Pastries weren't crispy, limited selection despite having an a la carte menu. Stingy for the price point. Would not return. There are better options in the area for the same price.

2026-04-18 • via Tripadvisor
A
AHT0709 • Family • London, England
10
Excellent all round. Highly recommend
Pros:

Excellent all round. Wonderful staff, beautiful beach setting, excellent breakfasts and great beach bar and restaurant. Loved our stay here. Will definitely come back

2026-04-18 • via Tripadvisor
7
7816a513581d702a31d1b82b7831a3a4 • solo_traveller • jp
2
2026-04-18 • via Nuitee
5
584938b628c37249f6d3d18e64b9e74f • couple • ca
8
2026-04-16 • via Nuitee
3
30f56449b9ed703eb7362cebbb7f0ca4 • family_with_children • au
10
Service is outstanding!!!! From every staff member.Breakfast staff service are next level!!
Pros:

Loved the location, pool and rooms are gorgeous.

2026-04-14 • via Nuitee
1
11a3b304c264721f27b42e6fc86ac5ff • couple • au
10
Excellent staff great food great location
Pros:

Very clean and well maintained

2026-04-12 • via Nuitee
T
Torben • family_with_children • dk
10
Et virkelig dejligt hotel med masser af service.
Pros:

Det venlige personale, som hele tiden var til rådighed. Der var fitness. Der var håndklæder i fitness og poolen. Der var en virkelig god morgenmad. Der duftede godt og var meget velplejet, også de “offentlige” toiletter. Og der var ro, selvom var børn.

Cons:

Der manglede et sted til de våde håndklæder og badetøj.

2026-04-09 • via Nuitee