Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Spacious and comfortable rooms
Well-maintained amenities
Cons:
Cleanliness issues
Inconsistent room quality
Monotonous food options

Categories

Cleanliness
7.61
Room condition was below satisfactory with issues like unpleasant smells and dirt.
Service
9.58
Commendable service, particularly highlighted by the efforts of Operations Manager Ichsan.
Location
8.62
Great location with easy access to the beach and nearby amenities.
Room Quality
7.57
Issues with maintenance; towels and blankets had unpleasant odors.
Amenities
8.6
Fantastic swimming pool and facilities with overall aesthetic appeal.
Value for Money
8.56
Room upgrade and thoughtful gestures justified the overall value despite cleanliness issues.
Food and Beverage
8.11
Good breakfast variety but monotonous over longer stays.
Overall Experience
8.58
A mixture of great service and several shortcomings, but enjoyable overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:09

Property Description

Luxurious Tropical Escape

Stunning Tropical Garden and Semi Private Beach: Immerse yourself in the beauty of nature with our lush tropical garden and exclusive semi private beach, perfect for a serene getaway.

Gourmet Dining and Relaxation: Indulge in a culinary journey at Nyala Beach Club & Grill with fresh seafood and grilled specialties, or savor Indonesian and Western cuisines at Layang Layang. Unwind at our lounge with a cup of coffee or tea.

Family-Friendly Amenities: Enjoy a worry-free stay with our indoor air conditioned kids club, two kids pools, rejuvenating spa, and well-equipped gym for both adults and children.

Experience the epitome of luxury and comfort at InterContinental Bali Sanur Resort, an IHG Hotel. Book now to create unforgettable memories in paradise.

Important information:

Please note that for bookings with prepayment, the credit card used for booking must be presented upon check-in for verification purpose.
Lobby renovation: Start from September 1st 2025 - May 31st 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property might host on-site functions, so noise may be audible in some rooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 818 reviews
Cleanliness: 7.61
Service: 9.58
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
E
Emily family_with_children au
8
Perfect location, nice resort.
Pros:

Perfect location! Right in the heart of Sanur. Rooms are a great size.

Cons:

Hotel is under renovation and a bit rundown in some areas.

2026-04-27 via Nuitee
M
Malvina family_with_children au
5
Not worth the $
Pros:

The greeting on arrival was lovely .

Cons:

The check in staff were not overly friendly

2026-04-19 via Nuitee
A
augusteleven Friends getaway Redondo Beach, California
2
Plain taste
Pros:

I stayed here with friends, they have large room but dated. Weak shower pressure and bathroom amenities felt like a 3-star hotel in Ubud. Breakfast: average. Pastries weren't crispy, limited selection despite having an a la carte menu. Stingy for the price point. Would not return. There are better options in the area for the same price.

2026-04-18 via Tripadvisor
A
AHT0709 Family London, England
10
Excellent all round. Highly recommend
Pros:

Excellent all round. Wonderful staff, beautiful beach setting, excellent breakfasts and great beach bar and restaurant. Loved our stay here. Will definitely come back

2026-04-18 via Tripadvisor
7
7816a513581d702a31d1b82b7831a3a4 solo_traveller jp
2
2026-04-18 via Nuitee
5
584938b628c37249f6d3d18e64b9e74f couple ca
8
2026-04-16 via Nuitee
3
30f56449b9ed703eb7362cebbb7f0ca4 family_with_children au
10
Service is outstanding!!!! From every staff member.Breakfast staff service are next level!!
Pros:

Loved the location, pool and rooms are gorgeous.

2026-04-14 via Nuitee
1
11a3b304c264721f27b42e6fc86ac5ff couple au
10
Excellent staff great food great location
Pros:

Very clean and well maintained

2026-04-12 via Nuitee
T
Torben family_with_children dk
10
Et virkelig dejligt hotel med masser af service.
Pros:

Det venlige personale, som hele tiden var til rådighed. Der var fitness. Der var håndklæder i fitness og poolen. Der var en virkelig god morgenmad. Der duftede godt og var meget velplejet, også de “offentlige” toiletter. Og der var ro, selvom var børn.

Cons:

Der manglede et sted til de våde håndklæder og badetøj.

2026-04-09 via Nuitee
R
Ross couple au
7
2026-04-06 via Nuitee
J
John couple au
8
Room fantastic staff fantastic
Pros:

All but the pool

Cons:

Needs shade around pool the only thing that would stop us staying again

2026-04-06 via Nuitee
L
LuciaPrihandini Solo travel Indonesia
10
Redeeming my Complimentary Weekend Night Certificate here as Intercontinental Ambassador Member is best choice
Pros:

Redeeming my Complimentary Weekend Night Certificate here as Intercontinental Ambassador Member is definitely the best choice. Luxurious staycation place in the heart of beachfront Sanur with traditional glam old but gold energy everywhere. The main pool is so stunning and aesthetic, the Junior Suite Room is huge and super comfortable with great amenities, awesome Sansara Spa, nice and quiet beachfront side, great food and beverages served at Pier Eight and Layang Layang Restaurant. Thank you so much Ms Adellia Raswati, Ms Eka Merdeka Sari & Mr Gordon Coutts for pre-arrival email, Ms Feby for efficient check in process and warm welcome, Ms Yuni for delivering welcome drink, Mr Fikri for hotel directory navigation, Ms Dwi & Mr Mahardhika for great service at Layang Layang Restaurant, Fourto Laoli for welcome amenities, Mr Bagus from in room dining team, Ms Nanik, Ms Reni & Ms Dwi for great service at Sansara Spa, Housekeeping team who did a great job to maintain cleanliness aspect, and to all Intercontinental Sanur Hotel Staffs for great services and hospitality.

2026-04-04 via Tripadvisor
A
Aleisha family_with_children au
6
Pros:

Location was good. Staff were lovely

Cons:

The place was very dated. Pool was very underwhelming, no atmosphere, no music, no shade except for umbrellas. Feel like we paid premium 5star rates for a very underwhelming experience.

2026-04-04 via Nuitee
K
Kaitlin family_with_children au
10
Like a Dream
Pros:

Excellent grounds, so well maintained. Best buffet breakfast in all of Bali! Pool and pool staff are exceptional.

Cons:

Mattress could have been more comfy but that's me being fussy.

2026-04-02 via Nuitee
E
ELISAVETA couple bg
10
2026-03-27 via Nuitee
S
Shauna family_with_children us
8
The hotel is in a great location and offers great value.
Pros:

The staff was very courteous and helpful.

2026-03-26 via Nuitee
X
X2213KWjulianp Couples
10
Intercontinental Sanur
Pros:

A beautiful stay. Thank you for an amazing stay. The staff made it a special time. All staff particularly the restaurant staff were very attentive and went above and beyond. Thank you once again.

2026-03-22 via Tripadvisor
I
Iglika family_with_children bg
10
Pros:

Всичко беше повече от прекрасно. Местоположението е отлично. Хотелът е изискан, а обслужването на много високо ниво. Храната в ресторантите е много вкусна, а закуската превъзходна. Персоналът е изключително отзивчив. Знаеха имената ни, номера на стаята и постоянно търсеха варианти да направят престоя ни още по комфортен. Хотелът разполага с огромен инфинити басейн, подходящ за хора, които обичат да плуват. С удоволствие ще се върнем там отново.

2026-03-22 via Nuitee
B
Bogdana family_with_children cz
9
2026-03-20 via Nuitee
J
Jesper family_with_children dk
10
2026-03-18 via Nuitee