Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
5.78
The cleanliness of the hotel was noted as below expectations, with issues reported regarding in-room facilities and general upkeep.
Service
7.75
Some positive comments regarding friendly staff were mentioned, but there were also complaints about unresponsive reception.
Location
8.79
The location was consistently praised as excellent, being close to major attractions.
Room Quality
6.24
Mixed sentiments; some rooms were described as dated or inadequately maintained.
Amenities
5.77
Complaints were reported regarding broken facilities, including lack of coffee machines and poor heating.
Value for Money
7.23
Fair value was indicated considering pricing relative to location, despite some dissatisfaction with quality.
Food and Beverage
5.28
No food or beverage services were mentioned, which negatively affects the score.
Overall Experience
6.75
Overall, experiences were mixed with notable positives in location but significant negatives regarding cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:08

Property Description

Historic Building with Modern Amenities
The Hotel Queen Mary, housed in a charming historic building from 1859, underwent a complete renovation in 2016, seamlessly blending old-world charm with modern comforts.

Central Location
Nestled in a tranquil neighborhood at the heart of Brussels, The Hotel Queen Mary offers easy access to iconic landmarks like Grand Place and Manneken Pis Statue, all within a leisurely 10-minute stroll.

Convenient Facilities Nearby
With Bourse Metro Station a mere 5-minute walk away and Brussels-Central Railway Station just 1.2 km from the hotel, as well as cultural attractions and vibrant dining options within walking distance, The Hotel Queen Mary ensures a convenient and memorable stay.

Book now to experience the perfect fusion of history and modernity at The Hotel Queen Mary.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 6 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

Location

Guest Reviews

6.7
Based on 2905 reviews
Cleanliness: 5.78
Service: 7.75
Location: 8.79
Room Quality: 6.24
Amenities: 5.77
Value for Money: 7.23
Food and Beverage: 5.28
Overall Experience: 6.75
G
Guy Antoine • solo_traveller • be
1
2026-07-11 • via Nuitee
I
Ikram • solo_traveller • fr
10
2026-07-10 • via Nuitee
I
Inspire58169194740 • Solo travel • Edinburgh, Scotland
2
Awful
Pros:

The room was dirty on my arrival: pillow case with stains, fridge with something spilled, blocked drain in the shower, dirty shower curtain. I understand this is a low budget hotel but it is still expected to be clean. Also the reception insisted that it is ‘normal’ that the water fills up the shower cabin and goes down when the water is off. Completely disagree with that, as while you’re showering the water from that dirty drain is going up and you’re standing in the dirty water with a lot of strangers’ hair. Very unsanitary. The price I paid was absolutely not worth for this hotel.

2026-07-09 • via Tripadvisor
V
Victor • solo_traveller • gb
1
Don’t stay in this hotel
Cons:

The room was dirty on my arrival: pillow case with stains, fridge with something spilled, blocked drain in the shower, dirty shower curtain. I understand this is a low budget hotel but it is still expected to be clean. Also the reception insisted that it is ‘normal’ that the water fills up the shower cabin and goes down when the water is off. Completely disagree with that, as while you’re showering the water from that dirty drain is going up and you’re standing in the dirty water with a lot of strangers’ hair. Very unsanitary. The price I paid was absolutely not worth for this hotel.

2026-07-09 • via Nuitee
M
Mirza • solo_traveller • gb
4
Not to use again
Pros:

Close to public transport

Cons:

Small room poor bed and basic bathroom

2026-07-09 • via Nuitee
P
Pekka • solo_traveller • fi
7
2026-07-09 • via Nuitee
S
Shah • solo_traveller • gb
8
2026-07-08 • via Nuitee
R
Rubielson • solo_traveller • br
10
2026-07-08 • via Nuitee
O
Oksana • solo_traveller • ua
5
2026-07-07 • via Nuitee
A
Andrew • solo_traveller • gb
6
Cons:

It was during the heatwave and the rooms were extremely hot despite the hotel providing a fan for the room.

2026-07-06 • via Nuitee
H
Huiqin • family_with_children • cn
1
2026-07-05 • via Nuitee
W
wayne • solo_traveller • gb
10
2026-07-04 • via Nuitee
M
Martina • extended_group • it
9
Perfetta
Pros:

la struttura è stata molto accogliente, lo staff molto gentile e disponibile. La camera era in ottime condizioni e anche i letti molto comodi. Lo consiglio vivamente. E anche la sua ubicazione è molto comoda.

2026-07-04 • via Nuitee
L
Luigi • solo_traveller • it
6
Non male
Pros:

Posizione abbastanza comoda e tranquilla

Cons:

Si può migliorare nella pulizia e nella stanza in generale.

2026-07-04 • via Nuitee
Łucja • couple • pl
3
2026-07-04 • via Nuitee
M
Maquet • solo_traveller • be
10
2026-07-02 • via Nuitee
D
Dylan • solo_traveller • ch
7
2026-07-01 • via Nuitee
F
Felix • extended_group • es
3
2026-06-29 • via Nuitee
G
Gaël • solo_traveller • fr
10
2026-06-29 • via Nuitee
F
Fred • solo_traveller • nl
5
Vergane glorie.
Pros:

De locatie: centrum op loopafstand. Ook wel dat we regelmatig schone handdoeken kregen in de heersende hittegolf. Gemiddeld 29 graden. Omdat er geen airco is, was de ventilator zeer nuttig.

Cons:

Van alles. Het is shabby. Bijvoorbeeld: lopend op blote voeten in de kamer neem je het achtergebleven vuil van de vloer mee het bed in. Een matje zou handig geweest zijn. Ook in de douche/toilet-ruimte! Kantelfunctie raam defect. Gordijnen hingen halflos. Alleen het kamermeisje groette vriendelijk en openhartig. Het overige personeel had waarschijnlijk teveel last van de warmte, rond de 29 graden! Na 1 keer proberen zijn we elders gaan ontbijten.

2026-06-29 • via Nuitee