Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
5.78
The cleanliness of the hotel was noted as below expectations, with issues reported regarding in-room facilities and general upkeep.
Service
7.75
Some positive comments regarding friendly staff were mentioned, but there were also complaints about unresponsive reception.
Location
8.79
The location was consistently praised as excellent, being close to major attractions.
Room Quality
6.24
Mixed sentiments; some rooms were described as dated or inadequately maintained.
Amenities
5.77
Complaints were reported regarding broken facilities, including lack of coffee machines and poor heating.
Value for Money
7.23
Fair value was indicated considering pricing relative to location, despite some dissatisfaction with quality.
Food and Beverage
5.28
No food or beverage services were mentioned, which negatively affects the score.
Overall Experience
6.75
Overall, experiences were mixed with notable positives in location but significant negatives regarding cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:08

Property Description

Historic Building with Modern Amenities
The Hotel Queen Mary, housed in a charming historic building from 1859, underwent a complete renovation in 2016, seamlessly blending old-world charm with modern comforts.

Central Location
Nestled in a tranquil neighborhood at the heart of Brussels, The Hotel Queen Mary offers easy access to iconic landmarks like Grand Place and Manneken Pis Statue, all within a leisurely 10-minute stroll.

Convenient Facilities Nearby
With Bourse Metro Station a mere 5-minute walk away and Brussels-Central Railway Station just 1.2 km from the hotel, as well as cultural attractions and vibrant dining options within walking distance, The Hotel Queen Mary ensures a convenient and memorable stay.

Book now to experience the perfect fusion of history and modernity at The Hotel Queen Mary.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 6 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

Location

Guest Reviews

6.7
Based on 2797 reviews
Cleanliness: 5.78
Service: 7.75
Location: 8.79
Room Quality: 6.24
Amenities: 5.77
Value for Money: 7.23
Food and Beverage: 5.28
Overall Experience: 6.75
D
Darina • solo_traveller • lu
3
Collapsed mattress, thin blanket, mouldy bathroom
Pros:

The view was quite alright.

Cons:

The room was not well equipped, one side of the bed had collapsed mattress and I got only a thin blanket. It was 12C outside and raining. That being said it was not cold in the room and to be fair there was an electric heater at my disposal. But the blanket thickness was nevertheless ridiculous. The tea cups were dirty, not a single tea bag to be found. There was mould in the bathroom on several spots. There were dirty spots in the rooms.

2026-05-08 • via Nuitee
B
Bilel • solo_traveller • fr
9
2026-05-08 • via Nuitee
T
Thomas • solo_traveller • it
10
2026-05-08 • via Nuitee
Y
Yagmur • solo_traveller • be
5
Pros:

Personne très jantes

Cons:

Asonsor yok.cok gurultulu var

2026-05-08 • via Nuitee
M
Maria Nuria • solo_traveller • es
7
Pros:

Viejo

Cons:

Cómoda la habitación muy amables limpio

2026-05-07 • via Nuitee
L
Ladislau • solo_traveller • ro
8
2026-05-07 • via Nuitee
L
Liliia • family_with_children • ua
5
Pros:

Розташування добре . Сніданок не куштувала .

Cons:

Був забитий злив в душі .

2026-05-06 • via Nuitee
M
Mohammed • extended_group • es
8
2026-05-05 • via Nuitee
I
Iusan • solo_traveller • ro
9
Pros:

Price value very good

2026-05-05 • via Nuitee
P
Patricia • solo_traveller • nl
7
Pros:

De locatie

Cons:

De douche. Was niet helemaal top.

2026-05-05 • via Nuitee
S
sarah • couple • fr
6
Bof
Pros:

Pas grand-chose

Cons:

3 eme étage sans ascenseur

2026-05-05 • via Nuitee
S
Stéphane • couple • fr
8
2026-05-03 • via Nuitee
E
Elvir • solo_traveller • lu
1
Razocaran sam
Pros:

Lakocija bila ok i osoba na racepciju jako prijatna i to zelim da pohvalim

Cons:

Ovako
Krevet je bio pokvaren i nagnut na desnu stranu,lift nikada nije radio imao sam sobu na treci sprat jer sam imao problema sa koljenoma aparat za kafu kod recrpcije pokvaren topla voda samo cekao pola sata da dodje zao mi je imao sam jaku losu sobu

2026-05-03 • via Nuitee
H
Hafiz • solo_traveller • lu
10
Pros:

Super

2026-05-03 • via Nuitee
J
John • solo_traveller • nl
6
Pros:

Excellent Wi Fi.

Cons:

Useless TV programs. P

2026-05-02 • via Nuitee
K
Karol • solo_traveller • pe
10
Bonita experiencia
Pros:

Agradable lugar, cerca al centro histórico.

Cons:

No hay nada que me pareciera mal.

2026-04-29 • via Nuitee
S
Seungpyo • solo_traveller • jp
7
もう少し安くしてもいい。
Pros:

深夜のチェックイン対応が出来ていたこと。

Cons:

床がミシミシいっている。
浴室は狭い。

2026-04-29 • via Nuitee
C
Celina • solo_traveller • de
6
2026-04-28 • via Nuitee
J
Johann Camilo • extended_group • fr
7
Très bien pour un court séjour ! Pas pour un long !
Pros:

La localisation ! Très proche du centre! Le personnel était gentil ! Franchement très positif si on reste un court séjour :)

Cons:

Les outils et même l’hôtel a besoin d’une rénovation. Je m’attendais déjà à ça, mais quand même ! Il faut faire un renouveau à cet hôtel ! Il n’y a pas de trucs sales sinon très vieux à changer !

2026-04-27 • via Nuitee
M
Marie-Elodie • family_with_children • fr
8
Bon rapport qualité-prix en comparaison des autres hôtels aux alentours
Pros:

Proximité du centre de Bruxelles.

Cons:

Il faisait trop chaud dans la chambre.

2026-04-26 • via Nuitee