Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Non-smoking throughout
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated bathrooms
Noise issues

Categories

Cleanliness
8.15
Some mentions of cleanliness concerns, particularly with dated bathrooms.
Service
9.15
Staff were frequently noted as friendly and helpful.
Location
9.35
Repeatedly praised as excellent and convenient.
Room Quality
8.65
Spacious rooms mentioned, though some concerns about soft beds.
Amenities
8.15
Basic amenities mentioned, with some room for improvement.
Value for Money
8.65
Good value noted, despite occasional minor complaints.
Food and Beverage
8.65
Breakfast was positively reviewed, with some variety concerns.
Overall Experience
8.85
Generally very positive feedback, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:41

Property Description

Historic Charm and Prime Location
Step back in time at the Customs House Hotel, a historic property dating back to 1846, situated along the picturesque Derwent River. Nestled in Hobart's Waterfront precinct, this hotel offers a unique blend of old-world charm and modern comfort.

Convenient Access to Top Attractions
With a prime location just steps away from Salamanca Markets, MONA Ferry, and the CBD, guests at Customs House Hotel can easily explore the best of Hobart's attractions within minutes. Immerse yourself in the vibrant culture and rich history of the city, all within walking distance from your room.

Delightful Dining and Modern Amenities
Indulge in seafood specialties at the renowned Customs House Hotel Restaurant, offering a culinary experience to remember. After a day of sightseeing, unwind in one of the 30 refurbished rooms equipped with convenient amenities like free WiFi, bar fridge, and tea/coffee facilities. With luggage storage and guest laundry facilities available, your stay is sure to be hassle-free.

Book your stay at Customs House Hotel now for a memorable Hobart experience!

Important information:

Please note that there is a 1.65% charge when you pay with a Credit/Debit Card.

Please note that we are in the busiest area of Hobart so it is possible that you will encounter some noise during your stay with us. We do everything we can to minimize the impact of this noise but cannot guarantee that your room will be silent.

Please note parking is not available at certain times of the year due to event restrictions in the area. A reservation request is recommended to avoid disappointment.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HBA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs AUD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for AUD 50 per person per night when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 4536 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.35
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.85
C
Caroline • couple • au
7
2026-03-07 • via Nuitee
M
Michelle • extended_group • au
9
Excellent
Pros:

Location, staff were so polite and friendly

Cons:

Nothing

2026-03-07 • via Nuitee
S
Susan • couple • au
10
I loved this little hotel. It was easy to find and in a great location. Staff were all very helpful. I would definitely
Pros:

Everything, great location, friendly staff. Great value for money. Great breakfast!

Cons:

Nothing, it is a lovely little pub. I would definitely stay here again.

2026-03-07 • via Nuitee
G
Grant • couple • au
9
Great
Cons:

Air conditioners seemed to not work as well at night

2026-03-07 • via Nuitee
J
John • solo_traveller • au
8
A most enjoyable 4 nights in a comfortable hotel with best location.
Pros:

Great location. Happy, efficient staff.

Cons:

Leaving

2026-03-06 • via Nuitee
David Wines SA • couple • au
9
Historic and nicely renovated.
Pros:

The best possible location in Hobart I reckon. Wharfs right across the road, Salamanca Place full of bars and restaurants very close as is the city centre and any number of cafes, bakeries and restaurants.

Cons:

Could be a bit noisy because of the busyness around it and the popularity of the hotel bar, but I don't mark it down too much for that, it's part of the atmosphere of the place.

2026-03-04 • via Nuitee
J
Jolene • solo_traveller • au
2
Beautiful location but no sleep makes it not worth it
Pros:

The location was incredible

Cons:

My room was directly above a live band SO NO SLEEP
Also EVERY SINGLE TIME THEY OPENED A DOOR DOWNSTAIRS IT VIBRATED THROUGH THE FLOOR AGAIN KEEPING NE AWAKE

2026-03-03 • via Nuitee
J
Jane • couple • au
9
Spacious room and balcony with a great view
Pros:

Spacious room and balcony, good view and great location

Cons:

Breakfast could be improved

2026-03-03 • via Nuitee
G
grant • couple • au
10
2026-03-03 • via Nuitee
M
Mark • couple • au
10
Great location in a fantastic city.
Pros:

Location great for seeing waterfront. Brock was brilliant ensuring our group was looked after. Breakfast was full of fresh flavours and awesome coffee. Very comfortable king sized bed and large room.

2026-03-03 • via Nuitee
V
Veronica • couple • au
9
Pros:

Location, great breakfast and comfortable bed.

Cons:

N/a

2026-03-03 • via Nuitee
L
Lewis • couple • au
10
Will definitely recommend to friends
Pros:

Great location helpful staff lovely building nice and clean

Cons:

All good

2026-03-02 • via Nuitee
A
Arthur • couple • au
10
Pros:

Great spot, nice and cozy.

2026-03-02 • via Nuitee
A
Alyson • couple • au
8
Great location!
Pros:

Fabulous location, great staff and very clean.

Cons:

It can be a little noisy especially on a Friday and Saturday night.

2026-03-02 • via Nuitee
C
Caroline • couple • gb
9
Pros:

Great location. Nice large room. Very convenient within lovely Hobart

2026-03-02 • via Nuitee
J
James • couple • au
8
Great location
Pros:

Great location, helpful staff and good breakfast, good sized room

Cons:

No view from window and sash broken

2026-03-02 • via Nuitee
D
Duclos • couple • au
10
2026-03-02 • via Nuitee
A
andor • couple • il
8
2026-03-01 • via Nuitee
G
grant • couple • au
10
2026-03-01 • via Nuitee
M
Mel O'Brien • couple • au
8
Great value and an excellent location
Pros:

Our room was clean, beds were comfortable, and there was plenty of space for us all. The location of the hotel is perfect and included breakfast is a bonus.

Cons:

The bathroom could have done with some more space on the vanity and some blackout blinds would be great considering the room gets light from the street.

2026-03-01 • via Nuitee