Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Non-smoking throughout
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated bathrooms
Noise issues

Categories

Cleanliness
8.15
Some mentions of cleanliness concerns, particularly with dated bathrooms.
Service
9.15
Staff were frequently noted as friendly and helpful.
Location
9.35
Repeatedly praised as excellent and convenient.
Room Quality
8.65
Spacious rooms mentioned, though some concerns about soft beds.
Amenities
8.15
Basic amenities mentioned, with some room for improvement.
Value for Money
8.65
Good value noted, despite occasional minor complaints.
Food and Beverage
8.65
Breakfast was positively reviewed, with some variety concerns.
Overall Experience
8.85
Generally very positive feedback, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:41

Property Description

Historic Charm and Prime Location
Step back in time at the Customs House Hotel, a historic property dating back to 1846, situated along the picturesque Derwent River. Nestled in Hobart's Waterfront precinct, this hotel offers a unique blend of old-world charm and modern comfort.

Convenient Access to Top Attractions
With a prime location just steps away from Salamanca Markets, MONA Ferry, and the CBD, guests at Customs House Hotel can easily explore the best of Hobart's attractions within minutes. Immerse yourself in the vibrant culture and rich history of the city, all within walking distance from your room.

Delightful Dining and Modern Amenities
Indulge in seafood specialties at the renowned Customs House Hotel Restaurant, offering a culinary experience to remember. After a day of sightseeing, unwind in one of the 30 refurbished rooms equipped with convenient amenities like free WiFi, bar fridge, and tea/coffee facilities. With luggage storage and guest laundry facilities available, your stay is sure to be hassle-free.

Book your stay at Customs House Hotel now for a memorable Hobart experience!

Important information:

Please note that there is a 1.65% charge when you pay with a Credit/Debit Card.

Please note that we are in the busiest area of Hobart so it is possible that you will encounter some noise during your stay with us. We do everything we can to minimize the impact of this noise but cannot guarantee that your room will be silent.

Please note parking is not available at certain times of the year due to event restrictions in the area. A reservation request is recommended to avoid disappointment.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HBA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs AUD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for AUD 50 per person per night when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 4536 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.35
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.85
A
Adrienne • couple • au
8
2026-02-15 • via Nuitee
H
HIDEBUMI • extended_group • jp
8
Pros:

スタッフが親切で対応もよかった。

2026-02-14 • via Nuitee
E
Elizabeth • extended_group • au
10
Lovely comfortable and convenient stay. Thankyou
Pros:

City location close to MONA ferry, restaurants etc.

Cons:

Nothing.

2026-02-14 • via Nuitee
C
Caroline • couple • au
6
Great location but overall very disappointing stay
Pros:

Great location.

Cons:

Very very disappointing overall.
Unfortunately our room wasn't in the customs house but next door which was disappointing as that was why I picked the hotel. And expensive. The twin bed downstairs in the apartment is suitable only for kids as legs went over the end of the bed.
Reception staff person in the morning wasn't there so had to find her to check out and whilst we were able to leave bags honestly anyone could of walked off street and taken them. Very casual experience.
Breakfast is in the restaurant downstairs, which is nice and staff attentive but food well below average and small portion.
Given the price wasn't impressed and wouldn't recommend.

2026-02-14 • via Nuitee
K
Kevin • couple • au
9
Pros:

Location

Cons:

Stairs

2026-02-13 • via Nuitee
A
Alison • couple • au
9
We had a great time inHobart at the Customs House Hotel. I'd stay there again.
Pros:

It is centrally located near the wharfs and Salamanca market. It's also a lovely old building in a historic precinct.

Cons:

The noisy late night revellers just below our bedroom window!

2026-02-13 • via Nuitee
D
Deborah • couple • gb
8
Lovely position close to the harbour with very good breakfast
Pros:

Hotel in great position very close to the harbour and opposite the airport bus stop. Very good breakfast.

Cons:

Our room was a little faded but easy to access via the lift and very few stairs.

2026-02-12 • via Nuitee
N
Nancy • couple • us
10
We had an incredible experience!
Pros:

Location. location. Location. Perfect!

Cons:

Nothing

2026-02-12 • via Nuitee
C
Cam • extended_group • au
10
2026-02-12 • via Nuitee
S
Sarah • family_with_children • au
10
Pros:

Location is absolutely perfect, room was clean and very comfortable

2026-02-12 • via Nuitee
H
Harrison • couple • au
10
Great location, great value, great breakfast options with affordable parking options.
Pros:

Excellent location with great value breakfast included. Parking is easy to arrange and budget friendly. Staff were friendly and the room / ensuite was neat and clean.

Cons:

Due the building being very old, the third floor is not serviced by a lift. If you can’t do stairs, be sure to contact them first to ensure your room is serviced by a lift.

2026-02-12 • via Nuitee
A
Amy • couple • au
10
2026-02-12 • via Nuitee
A
Annette • family_with_children • au
9
2026-02-11 • via Nuitee
J
jakki • couple • au
8
Great location hotel
Pros:

Superb location with lovely staff

Cons:

All was good

2026-02-11 • via Nuitee
J
John • solo_traveller • au
10
Fantastic
Pros:

Location, value, staff, room

Cons:

Nil

2026-02-11 • via Nuitee
J
janine • couple • au
10
Pros:

Location

Cons:

Room next to stairs and laudry

2026-02-11 • via Nuitee
J
John • couple • au
10
Fantastic
Pros:

Location, room, staff, value

Cons:

Nil

2026-02-11 • via Nuitee
A
Amanda • solo_traveller • gb
8
2026-02-11 • via Nuitee
S
Sandra • solo_traveller • au
8
2026-02-10 • via Nuitee
S
Sandra • couple • au
9
2026-02-10 • via Nuitee