Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated bathrooms
Noise issues

Categories

Cleanliness
8.15
Some mentions of cleanliness concerns, particularly with dated bathrooms.
Service
9.15
Staff were frequently noted as friendly and helpful.
Location
9.35
Repeatedly praised as excellent and convenient.
Room Quality
8.65
Spacious rooms mentioned, though some concerns about soft beds.
Amenities
8.15
Basic amenities mentioned, with some room for improvement.
Value for Money
8.65
Good value noted, despite occasional minor complaints.
Food and Beverage
8.65
Breakfast was positively reviewed, with some variety concerns.
Overall Experience
8.85
Generally very positive feedback, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:41

Property Description

Historic Charm and Prime Location
Step back in time at the Customs House Hotel, a historic property dating back to 1846, situated along the picturesque Derwent River. Nestled in Hobart's Waterfront precinct, this hotel offers a unique blend of old-world charm and modern comfort.

Convenient Access to Top Attractions
With a prime location just steps away from Salamanca Markets, MONA Ferry, and the CBD, guests at Customs House Hotel can easily explore the best of Hobart's attractions within minutes. Immerse yourself in the vibrant culture and rich history of the city, all within walking distance from your room.

Delightful Dining and Modern Amenities
Indulge in seafood specialties at the renowned Customs House Hotel Restaurant, offering a culinary experience to remember. After a day of sightseeing, unwind in one of the 30 refurbished rooms equipped with convenient amenities like free WiFi, bar fridge, and tea/coffee facilities. With luggage storage and guest laundry facilities available, your stay is sure to be hassle-free.

Book your stay at Customs House Hotel now for a memorable Hobart experience!

Important information:

Please note that there is a 1.65% charge when you pay with a Credit/Debit Card.

Please note that we are in the busiest area of Hobart so it is possible that you will encounter some noise during your stay with us. We do everything we can to minimize the impact of this noise but cannot guarantee that your room will be silent.

Please note parking is not available at certain times of the year due to event restrictions in the area. A reservation request is recommended to avoid disappointment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HBA

Location

Guest Reviews

8.7
Based on 4629 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.35
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.85
L
leanne • extended_group • au
9
Fantastic stay hope I get the chance to stay again
Pros:

Beautiful breakfast friendly staff great location convenient parking

Cons:

We had been warned about the steps in the building but we managed well so nothing else to complain about

2026-10-24 • via Nuitee
H
Helen • couple • au
9
Pros:

Excellent location
Big room

Cons:

All good

2026-10-24 • via Nuitee
E
Erene • couple • au
8
Pros:

location and view from the window was sensational.

Cons:

The only flaw was the stair configuration to get to our room. Thankfully the host brought my heavy suitcase up the stairs.

2026-10-24 • via Nuitee
T
Tracy • family_with_children • au
9
2026-10-23 • via Nuitee
N
Narelle • couple • au
9
2026-10-22 • via Nuitee
J
Jailee • family_with_children • be
8
2026-10-22 • via Nuitee
M
Michelle • couple • au
10
Great location, highly recommend
Pros:

Fantastic location, exceptional service by all ataff

Cons:

N/A

2026-10-21 • via Nuitee
M
Mark • couple • au
10
Great location
Pros:

Great location and view!

Cons:

Paying for parking that is not close to the property

2026-10-21 • via Nuitee
J
Jennifer • couple • au
9
2026-10-21 • via Nuitee
D
Donna • couple • au
5
Good location but..........
Pros:

Polite and friendly staff, excellent breakfast

Cons:

Our room was above a night club and both nights was open until the early morning. Not the quiet room we had asked for and we couldn't be moved as the hotel was full.

2026-10-20 • via Nuitee
L
Lyn • couple • au
7
Pros:

Location was terrific and an easy late check in with the app. The room was lovely and the bed was comfy.

Cons:

We were expecting some.noise late at night as it is a lively pub, we didn't expect noise at 6.30am after getting in so late. The breakfast crew below was loud.

2026-10-20 • via Nuitee
M
Michelle • couple • au
10
Pros:

Loved the place would go back in a heart beat 💓

Cons:

Nothing

2026-10-20 • via Nuitee
M
Megan • couple • au
10
Pros:

Brekky was great and they were really accommodating of us leaving early

2026-10-19 • via Nuitee
J
John • couple • au
9
Cons:

The hotel was a beautiful old historic building with heaps of character, amazing architecture and great views of the docks, lovely hotel.

2026-10-18 • via Nuitee
J
JANELLE • couple • au
8
Pros:

Staff and location

2026-10-17 • via Nuitee
J
jonsomuchphun • family_with_children • my
10
A wonderful and comfortable stay with warm hospitality and a fantastic location for exploring Hobart
Pros:

Had a wonderful stay at this hotel. The room was clean, comfortable and well-maintained, providing a relaxing environment throughout my visit. The staff were friendly, welcoming and attentive, making the overall experience even more pleasant.

The hotel's convenient location was another plus, with easy access to nearby attractions, including Salamanca Market and the ferry terminal for MONA. It was a great base for exploring Hobart.

Overall, a very enjoyable stay with warm hospitality and a fantastic location. Would definitely recommend this hotel and look forward to staying here again!

Cons:

There was nothing I disliked about my stay. Everything was pleasant and met my expectations.

2026-10-17 • via Nuitee
M
MELANIE • couple • be
9
2026-10-17 • via Nuitee
J
Jenny • couple • au
10
2026-10-16 • via Nuitee
B
Bruce • solo_traveller • au
10
Pros:

It's in a great location with a beautiful view out across the harbour.

2026-10-16 • via Nuitee
J
Jose • solo_traveller • br
10
It exceeded my expectations and I would certainly recommend and stay again.
Pros:

Excellent room with great bed and shower, plus a good desk to work.

Cons:

I got a room with a little noise escaping from the parties downstairs, but it always ended early and was not a big deal.

2026-10-16 • via Nuitee