Conrad Seoul

The location and room condition were excellent, and every member of the staff was warm and welcoming. I especially want to thank Grace for her thoughtful assistance and attentive service, which made my stay comfortable and enjoyable. I truly appreciated her kindness and professionalism.

The hotel was great and provided hot water in each room, the food was excellent and the service was great. There is also this trainee, Lucy Kim who is very nice and was super helpful- can comfortably talk to when waiting and assisted us in getting a ride.

This was our first stay at a Hilton property, and Conrad Seoul made a very positive impression.

The location is excellent. The Hyundai Seoul is just across the street, while IFC Mall, restaurants, shops and public transport are also within easy reach. For us, this made the hotel one of the most convenient choices in Seoul.

Our room felt modern, spacious and comfortable, which is exactly the style we prefer. It was immaculately clean, well maintained and equipped with high-quality amenities. Despite the central location, the room and hotel atmosphere felt calm, and we did not experience any significant noise during our stay.

Breakfast was very good, with a wide selection and attentive service. The hotel’s facilities and overall atmosphere were also consistent with what we expected from a five-star property.

The staff were professional and helpful throughout our stay. The only minor negative was a noticeable wait during check-in. As Hilton Diamond members, we also requested a late checkout and were offered 2 p.m. Since the hotel was fully booked, we considered this understandable and appreciated the additional time.

We arranged our airport transfer through the hotel and travelled in a beautiful BMW i7 sedan. The car was exceptionally comfortable, and the driver was friendly and professional, making the journey smooth and enjoyable.

Considering the excellent location, modern room, breakfast, amenities and overall standard, we felt the hotel offered fair value. Conrad Seoul provided a comfortable and polished five-star experience, and we would gladly stay here again.

The room was nice and reasonably clean and staff friendly, but I find it hard to concur that this is a 5 star hotel as it doesn’t go beyond acceptable.

What a stunning hotel! Absolutely to die for! Nice location - can visit the mall when needed. Squeaky clean! Absolutely love it here! Executive lounge has everything you are looking for with stunning views from the top floor. Staff at reception are so helpful! And so are Korean people- what stunning amazing helpful and kind souls!

The view from the room was lovely, and the lounge was very spacious. Angelina, the concierge, was excellent at handling my various requests, and I was thoroughly satisfied; the Conrad Bear I received was adorable, too.

We stayed for one night as a family of seven, booking two rooms under both my wife and myself (both Hilton Diamond members).
Check-in experience: The process was smooth and efficient. While no room upgrade was offered, the staff kindly extended complimentary lounge access to three additional family members upon request. We also appreciated being allowed early access to the executive lounge before 4 PM, which made our arrival more comfortable.
Breakfast at Zest: Benefits were explained clearly — Diamond members receive steep breakfast discounts (₩67000 -> ₩25000) for up to four people (two adults per room) and 25% off for additional guests. Unfortunately, this was not honored at the restaurant, where staff seemed unaware of the policy and charged the full amount. This was the only real caveat during our stay.
Room quality: The rooms were spacious, spotless, and comfortable. Great view over Han River. However, one unusual moment occurred when an older housekeeping staff member on the 18th floor stood and stared as we entered our rooms, which felt awkward.
Service recovery: During checkout at the executive lounge, Henry Yun immediately understood the Diamond benefits and corrected the Zest billing issue. His sincerity and politeness left a lasting positive impression, resolving all concerns gracefully.
Executive lounge: The 37th-floor lounge offered breathtaking views of the Han River — truly unforgettable and a highlight of our stay.
Overall: Despite the hiccup at Zest, the combination of great location (easy access to both IFC and the Hyundai malls), clean rooms, early lounge access, attentive service from Henry Yun, and stunning lounge views made this a memorable family stay. Conrad Seoul remains a solid choice for both comfort and hospitality.

Not a 5 star luxury hotel, it has more in common with a Hilton Garden Inn.

Arrival - No doorman, no help with luggage. When asked, staff laughed.

Check-in - long wait to check in, 6 check in stations, 3 staffed, only 1 checking in guests.

Elevators - very, very slow

Room - shower was not clean, wrappers (of lord knows what) left in the shower.

Executive lounge - more like a las Vegas buffet, not really a lounge, nothing Executive about it. It is loud, crowded, food options not refilled, and tables not cleared. Good
luck finding a seat, staff suggested going to the restaurant (yes, because that is why a room with executive lounge benefits was booked).

Laundry service - called 3 times for laundry to be picked up and no one answers the telephone.

My mom and I stayed at Conrad Hotel, and our experience was more than enjoyable. It was clean, friendly, and was extremely convenient as it was connected to two huge malls with every store you need. We were especially impressed by the AMAZING service we received, specifically Tino! He went above and beyond to help my mom and I, and was the kindest most reliable person. He always greeted us with a smile and even compiled the best restaurants for us, called us many taxis, researched what we were curious about, and even wrote a hand-written goodbye card. We could truly tell he cared by the amount of effort he put to make our stay the best and we are leaving Conrad very satisfied with the room and service. I recommend, and try to find Tino!!

Very impressed with the staff who were super hospitable especially Brandon Lim who took care of all of our family needs and made us very comfortable.

Comfortable hotel connected to IFC mall which also connects to Hyundai mall. Friendly staff.

My favourite hotel in the world. Nowhere could be better. Staff is kind, friendly, caring, hospitable and extremely motivated to deliver outstanding care and make wonderful memories.

This stay was completely flawless. Such fantastic memories created. So many world class staff that it is incredibly difficult to name all of the really hard working people who made my visit so special and happy. Thanks all Team Conrad Seoul.

Executive Lounge definitely my favourite in the world. Sam Kim stands out as the finest example of Korean hospitality - what a great return welcome! So uplifting after a long journey to be so kindly welcomed. Henry continues to be the big boss and make excellent cocktails.

Zest restaurant is excellent. Perhaps the best breakfast spread amongst Conrad Hotels but a tie with Conrad Osaka. Stella with her beautiful personality would make any person smile! What an Ambassador for Korea 🇰🇷

Soo, William and Koon Concierges continue to deliver friendly personalised expert excellent service with a smile. Perfect arrangements made for fine dining.

Arthur Danny and Fred at 37 Bar - so friendly and kind. Thanks for the wonderful memories!

Beautiful River View Corner Suite. Housekeeping was perfect.

I was so happy with my stay. I am Fiamond Reserve Lifetime Diamond status with Hilton. Very rare top level status. Recognised at Conrad Seoul like a family member coming home.

The stay was so excellent and perfect that I decided spontaneously to book a return stay for Sakura season (best in the World). Conrad Seoul I will be back April 1st!

Thanks to everyone. Sam Kim for Employee of the Month!

My first time in Conrad … The best service!!🥹 It’s the first time travel abroad by myself so I am really nervous ,to my surprise, all of the people are really friendly and welcoming🥹 Especially while I check in, the receptionist (Her name maybe Olivia?🤔I forgot that）is really really kindness! Conrad사랑해 😻

I had a truly wonderful stay at Conrad Seoul, and I would like to express my sincere appreciation to the entire team for their exceptional hospitality and outstanding service.

Front Office Team:

* Olivia: She was incredibly kind and thoughtful. She surprised me by sending a birthday cake to my room to celebrate my birthday on July 8, a beautiful gesture that made my day even more special and one I will never forget.
* Celina: She kindly helped clean my shoes after they got wet in the rain and suggested that I borrow a temporary pair from the gym while mine dried. Her attention to detail and genuine care were truly appreciated.
* Jin and Matthew: Both were welcoming, professional, and very helpful during check-in. They answered all of my questions with patience and kindness.

Concierge Team:
The entire concierge team was exceptionally helpful, always responding promptly to my questions and arranging taxis whenever I needed one. Their efficiency and professionalism made every trip easy and stress-free. I would especially like to thank Luka, who also helped me find a box to pack my belongings before my departure.

Executive Lounge – 37th Floor:
The lounge staff were consistently warm, attentive, and helpful throughout my stay. Their excellent service made every visit a pleasure.

Finally, I would like to thank the management of Conrad Seoul for maintaining such an impeccably clean, smoke-free, and comfortable hotel. Their commitment to excellence made my stay truly memorable. I look forward to returning in the future.

We had an outstanding stay at the Conrad Seoul. The hotel is beautiful, the rooms were comfortable and immaculate, and the service was exceptional from start to finish.

A special thank you to Tino from the concierge team. He went above and beyond by taking the time to create a personalized kids' package for our children. It was such a thoughtful gesture that made a huge difference in their stay and made our family feel genuinely welcomed. His kindness, attention to detail, and dedication to creating a memorable experience truly stood out.

Thank you, Tino, and the entire Conrad Seoul team for making our family vacation so special. We look forward to returning on our next visit to Seoul!

As an international airline captain, I have the privilege of staying in hotels all over the world, and I have stayed at Conrad Seoul several times over the years. What impresses me most is not just how exceptional this hotel is, but how consistently exceptional it remains.

Every visit has been outstanding. The level of professionalism, warmth, courtesy, and genuine hospitality shown by every member of the staff never changes. Whether it’s the front desk, concierge, housekeeping, or restaurant team, everyone is attentive, welcoming, and sincerely committed to making your stay as enjoyable as possible. That level of consistency is incredibly rare.

The hotel itself is spectacular. The rooms are among the finest I have experienced anywhere in the world—beautifully designed, impeccably maintained, exceptionally comfortable, and equipped with state-of-the-art technology. Every detail has been thoughtfully considered.

What truly sets Conrad Seoul apart, however, is its people. Luxury can be built with beautiful architecture and elegant rooms, but world-class hospitality comes from the people who work there every day. The team at Conrad Seoul consistently delivers service that exceeds expectations, and they do so with genuine kindness and professionalism.

After thousands of hotel nights throughout my career, I can say without hesitation that Conrad Seoul ranks among the very best hotels in the world. It has become one of my favorite places to stay, and I always look forward to returning.

My sincere thanks to the entire team for maintaining such an incredibly high standard of excellence. You have earned a loyal guest.

Highly recommend. Andy and Mimi where great at check-in and ran into Andy frequently. Staff very welcoming and incredible service and very accomdating in assisting with suggestions to make the most of our stay. Would not hesitate to come back!

Excellent hôtel central avec de très belles chambres.
Le personnel est adorable et très serviable.

Big shoutout to Harry at Conrad Seoul, Yeouido! He was super helpful with our luggage and sorted out our car ride without any hassle. Made things so much easier traveling with the kids. Really appreciated his kindness and attentiveness — thanks for making our stay smoother, Harry!