Embassy Suites by Hilton Knoxville West

Hotels
•
Embassy Suites Hotels
9.1 (402 reviews)
9621 Parkside Drive , Knoxville , us
+1 865-246-2309

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful
Friendly staff
Good location
Excellent breakfast
Clean rooms
Cons:
Inconsistent bed quality
High price compared to similar hotels

Categories

Cleanliness
9.18
Many reviews mention the cleanliness of the hotel, indicating a high standard.
Service
9.65
Guests consistently praise the friendly and helpful staff throughout the reviews.
Location
9.19
The hotel's proximity to downtown and various amenities was positively noted.
Room Quality
8.64
Some guests had issues with bed comfort but overall the rooms were spacious and nice.
Amenities
9.17
The breakfast and complimentary snacks/drinks received positive feedback.
Value for Money
8.63
Some guests felt the price was higher than similar options, affecting perceived value.
Food and Beverage
9.18
The quality of food and beverage options was highlighted as exceptional.
Overall Experience
9.15
Overall, the majority of guests reported a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:46

Property Description

Luxurious Accommodations
Experience comfort and convenience at the Embassy Suites by Hilton Knoxville West. Each room is equipped with modern amenities including a flat-screen TV, free Wi-Fi, and kitchenette facilities for a relaxing stay.

Delicious Dining Options
Start your day right with a complimentary made-to-order breakfast featuring a variety of options. Indulge in light appetizers and drinks at the evening reception, or grab a snack from the on-site shop.

Convenient Location
Conveniently situated off Interstate 75, our hotel is just a short drive away from Knoxville's top attractions. Whether you're here for business or leisure, explore the nearby Knoxville Zoo, Bijou Theatre, and Dead Horse Lake Golf Course.

Book your stay now at Embassy Suites by Hilton Knoxville West for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9.1
Based on 402 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.19
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 9.15
A
amylc8 • Family • Phoenix, Arizona
10
Very impressed with every aspect of this hotel!
Pros:

I was so impressed by every aspect of this hotel- from the friendly staff to the cleanliness of the entire hotel. The breakfast was the best I've ever seen in all of my travels. Thank you for a wonderful stay and I highly recommend this Embassy Suites!

2026-07-10 • via Tripadvisor
T
Taylor • family_with_children • us
9
2026-07-06 • via Nuitee
C
Chelsee • family_with_children • us
8
Decent view & a good variety for breakfast.
Pros:

Indoor pool & free breakfast!

Cons:

Unsanitary hot tub. And really still beds. No bags on trash cans.

2026-07-05 • via Nuitee
D
Daimon • couple • us
10
I enjoyed my stay and I would return
Pros:

Conveniently located near good restaurants

Cons:

Nowhere to walk around the property

2026-07-03 • via Nuitee
R
Roxanne • couple • us
10
Perfect stay for wedding night.
Pros:

Breakfast was wonderful

2026-06-24 • via Nuitee
M
Markietta • couple • us
10
2026-06-23 • via Nuitee
J
Jessica • family_with_children • us
10
Great hotel, great stay.
Pros:

The hotel was clean and very nice. My room was on the smaller side, but it was also clean and welcoming. The staff was great and the breakfast was pretty good. The pool could have been bigger, other than that, it was a great stay. I would definitely book there again

Cons:

The pool was small and it was a little pricey

2026-06-22 • via Nuitee
M
Matthew • solo_traveller • us
10
2026-06-21 • via Nuitee
N
Naloys • couple • us
8
2026-06-19 • via Nuitee
7
731jonih • Solo travel
10
Excellent
Pros:

I needed a place close to the animal emergency hospital after having to travel to Knoxville to bring my “Baby Girl” for emergency diagnostics and surgery. Everyone went out of their way to make an extremely stressful situation comforting. They have a complimentary social hour with a buffet of appetizers and cocktails. While being alone in such a stressful situation the ladies attending the bar/restaurant area went out of their way to make sure I was okay. I especially want to thank Grey for being so nice and understanding the amount of pain I was going through. It gets very crowded and busy during the evening and they are constantly taking orders, making drinks, bringing food all the while being so gracious, attentive and friendly!

2026-06-17 • via Tripadvisor
V
Voyage02592470286 • Business
10
Really, really, really, good
Pros:

Bartender Grey is fire, best bartender in the last 26 states. Attentive, understanding, caring. Truly went above and beyond for my company retreat. Could not have asked for better staff, an asset to the industry.

2026-06-17 • via Tripadvisor
D
Debbie • couple • us
8
2026-06-08 • via Nuitee
W
Wanderer62994492410 • Solo travel
2
hostile staff
Pros:

Unhelpful staff, dirty floor, bartender named Gray was the last straw when she waited until after happy hour to charge me for a drink ordered well within the happy hour timeframe. The night before she had given me nasty look and I can see from other reviews that she has bullied and harassed other guests in the past as well. Though I got refunded my drink, I chose to transfer hotels after that last straw incident on my birthday weekend.

2026-06-06 • via Tripadvisor
E
Edwards • couple • us
9
2026-05-31 • via Nuitee
J
John • couple • us
8
2026-05-28 • via Nuitee
J
John • couple • us
5
Not impressed by this stay.
Cons:

My wife discover blood on the sheets. The staff had to change them.

2026-05-28 • via Nuitee
M
Mike • solo_traveller • us
9
2026-05-26 • via Nuitee
C
Chris • extended_group • us
10
2026-05-25 • via Nuitee
R
Roxanna • solo_traveller • us
10
Very nice and pleasant
Pros:

The location was great, the facilities were excellent!

Cons:

What isn’t to like about it.

2026-05-22 • via Nuitee
J
John • family_with_children • us
5
Would not stay there again.
Pros:

Breakfast was OK-nothing special at all.

Cons:

The room AC was so loud. The only good aspect was that it covered the noise from the nearby highway. Only option was to turn the entire AC unit off and it was hot out side so that was not an option.

2026-05-20 • via Nuitee