Embassy Suites by Hilton Knoxville West

Hotels
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Embassy Suites Hotels
9.1 (352 reviews)
9621 Parkside Drive , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful
Friendly staff
Good location
Excellent breakfast
Clean rooms
Cons:
Inconsistent bed quality
High price compared to similar hotels

Categories

Cleanliness
9.18
Many reviews mention the cleanliness of the hotel, indicating a high standard.
Service
9.65
Guests consistently praise the friendly and helpful staff throughout the reviews.
Location
9.19
The hotel's proximity to downtown and various amenities was positively noted.
Room Quality
8.64
Some guests had issues with bed comfort but overall the rooms were spacious and nice.
Amenities
9.17
The breakfast and complimentary snacks/drinks received positive feedback.
Value for Money
8.63
Some guests felt the price was higher than similar options, affecting perceived value.
Food and Beverage
9.18
The quality of food and beverage options was highlighted as exceptional.
Overall Experience
9.15
Overall, the majority of guests reported a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:46

Property Description

Luxurious Accommodations
Experience comfort and convenience at the Embassy Suites by Hilton Knoxville West. Each room is equipped with modern amenities including a flat-screen TV, free Wi-Fi, and kitchenette facilities for a relaxing stay.

Delicious Dining Options
Start your day right with a complimentary made-to-order breakfast featuring a variety of options. Indulge in light appetizers and drinks at the evening reception, or grab a snack from the on-site shop.

Convenient Location
Conveniently situated off Interstate 75, our hotel is just a short drive away from Knoxville's top attractions. Whether you're here for business or leisure, explore the nearby Knoxville Zoo, Bijou Theatre, and Dead Horse Lake Golf Course.

Book your stay now at Embassy Suites by Hilton Knoxville West for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 352 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.19
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 9.15
S
sharon • couple • us
10
2026-03-26 • via Nuitee
K
Kari • family_with_children • us
9
My favorite Knoxville hotel
Pros:

Location and service was good. breakfast was great!

Cons:

Limited parking when we returned after ball game.

2026-03-24 • via Nuitee
J
Judi • couple • us
9
Loved the room, the quiet and the atmosphere.
Pros:

Almost everything! Staff was great!

Cons:

Cold breakfast items that should be hot! Both the bacon snd eggs were cold; maybe prepared a long time ahead.

2026-03-24 • via Nuitee
L
Leslie • solo_traveller • us
9
Pleasant staff and comfy stay on our road trip.
Pros:

Pet friendly and restaurant on site.

Cons:

It’s in a bit of a commercial / industrial location which some people may not care for but it suited our needs

2026-03-24 • via Nuitee
N
Nicole • couple • us
9
2026-03-15 • via Nuitee
D
David • extended_group • us
7
2026-02-23 • via Nuitee
D
Denise • couple • us
10
Pros:

The hotel was beautiful. Room was great other than the view, Room 223 overlooks roof and nearby car dealership. Bed was very comfortable, the full size shower amenities were fantastic, Evelyn and Crabtree shampoo, conditioner, body wash and lotion! We enjoyed the hot tub and sauna, had it all to ourselves. We enjoyed the complimentary drinks and cheese and crackers time. We ate at the in-house restaurant, Erika was fantastic! Now the breakfast was phenomenal. David is professional, helpful and an awesome chef! His made to order omelets and cheese grits are not to be missed. We will definitely stay again!

Cons:

Our toilet was a little wobbly.

2026-01-25 • via Nuitee
H
Holly • family_with_children • us
10
2026-01-25 • via Nuitee
X
Xiomara • couple • us
8
2026-01-21 • via Nuitee
K
Kim • family_with_children • us
10
2026-01-20 • via Nuitee
P
Paul • couple • us
8
Pros:

Location and amenities

Cons:

No tub

2026-01-19 • via Nuitee
B
Bria • family_with_children • us
8
Overall a good time
Pros:

The staff was very friendly, I love the breakfast buffet and the complimentary snacks& drinks

Cons:

The bed was a little worn

2026-01-19 • via Nuitee
B
Bryan • family_with_children • us
10
Pros:

Everything about this hotel was amazing. Beautiful facility, clean, comfortable, very friendly staff.

Cons:

Everything was perfect during our stay.

2026-01-19 • via Nuitee
J
Jodie • family_with_children • us
10
Great
Pros:

Cleanliness friendly

Cons:

The pool didn't work but Hilton Let us because embassy wasn't working but still enjoyed myself

2026-01-19 • via Nuitee
K
Karina • family_with_children • ve
10
Limpio y cómodo
Pros:

Excelente atención el desayuno delicioso mucha variedad .

2026-01-19 • via Nuitee
J
john • solo_traveller • us
10
Comfortable and excellent condition. I thought homelessmuch newe
2026-01-19 • via Nuitee
A
Anecia • extended_group • us
10
2026-01-19 • via Nuitee
S
Sharon • couple • us
10
2026-01-19 • via Nuitee
J
John • couple • us
10
Pros:

The breakfast was excellent. The omelette was very tasty.

2026-01-19 • via Nuitee
T
TimH392 • Couples • Greenville, South Carolina
6
Average with some high points
Pros:

This is an average Embassy Suites.
I would stay here again but would consider many alternatives before I did.

The high point of the visit was the guy who cooked our omelettes on Wednesday morning. Very engaging and I’d have gladly invited him to our table just to talk. Breakfast was great.

The lobby is very comfortable to work in. I’m actually writing this from the lobby at 6 AM.

Staff is friendly.

The room was worn. Lots of stuff they could improve on. First, the floors still had a lot of debris that should have been vacuumed up before we go there. They give you a Kuerig coffee maker and lots of K-Cups (much appreciated) but only two creams. The number of cream containers should match the number K-Cups. TV remotes are terrible. The one in the living room doesn’t work at all (Room 619). The bedroom required a lot of punching to make it work.

Water pressure is low. I know hotels want to be “green” so put low flow in, but if I get half the water and spend 3 times the time in the shower, where’s the benefit. Same for the bathroom sink. Also, while stylish, the bathroom mirrors and lighting make it difficult to shave.

I was pleasantly surprised when I accidentally left my “Do Not Disturb” sign on the door and there was a note to contact the front desk if I wanted my room serviced. I returned from a meeting at 1 PM and went down to the desk and asked to have the room serviced. Worked in the lobby for 2 hours and returned to the room - nothing had been done. Might want to rethink their strategy on the note.

Parking is limited and the spaces are very tight. Lots of trucks. You can park, but not sure you can exit the vehicle.

Will I come back? Maybe, but will shop before I do.

2026-01-15 • via Tripadvisor