Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Spacious and comfortable rooms
Friendly staff
Great breakfast
Cons:
Cleanliness issues in bathrooms
Some amenities outdated

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness issues, specifically that certain areas could have been cleaner.
Service
9.3
Most reviews highlighted friendly staff and helpful service.
Location
9.34
Multiple reviews praised the hotel's excellent location near public transport and local attractions.
Room Quality
9.29
Rooms are described as spacious and comfortable, with several positive mentions.
Amenities
8.82
While some amenities were satisfactory, others were noted to be outdated or dysfunctional.
Value for Money
8.78
Average feedback on value given some aspects were seen as below 5-star standards.
Food and Beverage
9.33
Many reviews highlighted the excellent breakfast options and quality of food.
Overall Experience
9.3
General sentiment was very positive overall, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:22

Property Description

Luxury Accommodation with Oriental Designs
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai offers boutique rooms blending Art Déco and Oriental designs. Each room features modern amenities such as a minibar, iPod docking station, and a coffee machine. The spacious bathrooms come with both bathtub and shower facilities, along with complimentary toiletries and slippers.

Wellness and Leisure Facilities
Guests can unwind in the hot tub, wellness center, sauna, or gym to relax and rejuvenate during their stay. The hotel also provides a beauty shop and a business center for added convenience. For adventurous souls, day trips and car rentals can be easily arranged at the tour desk.

Culinary Delights at 12 Hengshan Restaurant
Indulge in delectable Cantonese cuisine at the hotel's 12 Hengshan restaurant, offering a gastronomic experience not to be missed during your stay in Shanghai.

Book your luxurious stay at Twelve at Hengshan now to experience a harmonious blend of elegance and comfort.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

9
Based on 283 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
M
marco • couple • hk
9
2026-08-22 • via Nuitee
H
Hendrika • solo_traveller • nl
8
2026-08-21 • via Nuitee
Y
Yee • family_with_children • nl
8
Fijn verblijf
Pros:

Locatie was perfect. Dichtbij metrohalte.

Cons:

Jammer dat het lekte in de kamer vanwege de regen

2026-08-16 • via Nuitee
S
Scarlett • family_with_children • us
10
Kind staff and beautiful room!
Pros:

The restaurant was delicious
the staff were extremely kind, they upgraded our room after hearing about our last hotel which was a scam AND they allowed us to check in early! highly recommend

2026-08-15 • via Nuitee
G
Giovanni • family_with_children • it
10
2026-08-11 • via Nuitee
J
Julio • extended_group • ec
9
muy comoda y placentera
Pros:

La habitacion, amplia y siempre limpia, ademas buen desayuno, bien ubicado al pie de estacion de metro

Cons:

internet muy lento

2026-08-07 • via Nuitee
R
Raksa • family_with_children • gb
7
Good location, spacious rooms, decent value for money
Pros:

Nice property and very spacious rooms with spacious bathrooms. Located in the leafy Former French Concession which we loved. Metro station exit next door and opposite which was excellent. Breakfast is ok and staff generally helpful.

Cons:

Rooms needed updating in parts - wallpaper had stains. The pool looks very municipal. Note only the king bedrooms face the inner courtyard. We needed 2 beds but these face the road.

2026-08-04 • via Nuitee
J
Josh • solo_traveller • au
10
A gorgeous, spacious room in a historic Shanghai landmark — highly recommend.
2026-08-04 • via Nuitee
P
Philippe • family_with_children • fr
10
Pros:

Chambres très confortables, piscine, emplacement

Cons:

Ascenseur séparé pour le petit déjeuner

2026-08-04 • via Nuitee
G
Gladys • solo_traveller • id
8
Pros:

Ruangan kamar nya luas.
Sekitar hotel sepi.
Area yang banyak pepohonan yg asri.

Cons:

- Pencahayaan dalam kamar agak gelap.
- agak jauh pergi ke mini market

2026-08-03 • via Nuitee
M
Michaela • couple • ch
8
2026-08-02 • via Nuitee
K
Kong Yip • extended_group • sg
9
2026-07-19 • via Nuitee
D
Delphine • family_with_children • fr
10
2026-07-16 • via Nuitee
A
Alexander • family_with_children • cy
9
2026-07-15 • via Nuitee
S
sem • solo_traveller • nl
10
2026-07-15 • via Nuitee
J
Julio • extended_group • ec
9
agradable, comoda
Pros:

Habitaciones, comodidades, desayuno, ubicacion cerca estacion de metro

Cons:

Wi fi

2026-07-15 • via Nuitee
C
Caleb • solo_traveller • us
8
2026-07-02 • via Nuitee
F
Fan • family_with_children • us
8
2026-07-02 • via Nuitee
K
Kong Yip • solo_traveller • sg
9
2026-06-27 • via Nuitee
V
Vicky • solo_traveller • us
9
2026-06-26 • via Nuitee