Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Spacious and comfortable rooms
Friendly staff
Great breakfast
Cons:
Cleanliness issues in bathrooms
Some amenities outdated

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness issues, specifically that certain areas could have been cleaner.
Service
9.3
Most reviews highlighted friendly staff and helpful service.
Location
9.34
Multiple reviews praised the hotel's excellent location near public transport and local attractions.
Room Quality
9.29
Rooms are described as spacious and comfortable, with several positive mentions.
Amenities
8.82
While some amenities were satisfactory, others were noted to be outdated or dysfunctional.
Value for Money
8.78
Average feedback on value given some aspects were seen as below 5-star standards.
Food and Beverage
9.33
Many reviews highlighted the excellent breakfast options and quality of food.
Overall Experience
9.3
General sentiment was very positive overall, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:22

Property Description

Luxury Accommodation with Oriental Designs
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai offers boutique rooms blending Art Déco and Oriental designs. Each room features modern amenities such as a minibar, iPod docking station, and a coffee machine. The spacious bathrooms come with both bathtub and shower facilities, along with complimentary toiletries and slippers.

Wellness and Leisure Facilities
Guests can unwind in the hot tub, wellness center, sauna, or gym to relax and rejuvenate during their stay. The hotel also provides a beauty shop and a business center for added convenience. For adventurous souls, day trips and car rentals can be easily arranged at the tour desk.

Culinary Delights at 12 Hengshan Restaurant
Indulge in delectable Cantonese cuisine at the hotel's 12 Hengshan restaurant, offering a gastronomic experience not to be missed during your stay in Shanghai.

Book your luxurious stay at Twelve at Hengshan now to experience a harmonious blend of elegance and comfort.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 225 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
B
Beatrice Da Vià • extended_group • it
9
Ottimo, ci tornerei!
Pros:

L'hotel è davvero molto bello, in un quartiere di Shanghai vicino a molti ristoranti, bar, centri commerciali e negozi raggiungibili anche a piedi. La camera era spaziosa, pulita, ben isolata dai rumori esterni e il letto comodo.
Ho avuto dei problemi con il termostato della camera e il personale mi ha risposto cordialmente, provando dapprima a risolvere il guasto mentre ero fuori per lavoro e poi dandomi a disposizione un'altra camera.

Cons:

La colazione è molto ricca, sia con cucina tipicamente cinese, sia occidentale. Da intollerante al lattosio mi era un po' difficile capire cosa potessi o non potessi mangiare. A parte il latte di soia, non c'erano alternative "senza lattosio" a yogurt e altri derivati.

2026-03-09 • via Nuitee
M
Marianna • solo_traveller • pl
10
2026-03-07 • via Nuitee
偉瓴 • extended_group • tw
5
2026-02-23 • via Nuitee
E
Elaine • family_with_children • de
10
超出预期，服务真心的很赞。我们会再来的！
Pros:

地理位置雅致优越，衡山路地段非常方便城市漫游，去市内各种地方也无比方便。早餐花样繁多，新鲜可口。服务人员体贴细致，给我们全家两个大人和两个小朋友带来了非常开心难忘的居住体验。特别感谢礼宾部的行李接送包裹拿取服务，以及清洁的各位女士。

2026-02-12 • via Nuitee
S
Siew Huey • family_with_children • my
8
2026-01-31 • via Nuitee
C
Claudio • solo_traveller • it
10
Pros:

Posto tranquillissimo nel centro del quartiere francese di Shanghai

Cons:

Lo staff parla male inglese

2026-01-26 • via Nuitee
K
Klara • solo_traveller • ch
8
2026-01-20 • via Nuitee
M
Marc • extended_group • fr
9
2026-01-19 • via Nuitee
X
Xiaowu • solo_traveller • us
9
Always a good place to stay in Shanghai
Pros:

Always nice to be back at HUALUXE, convenient location and great environment.

Cons:

They seemed to updated the ambient light control from my last visit, now you got 3 options but realistically only between “completely dark” and “full blown day lights”…

2026-01-15 • via Nuitee
M
Maria • extended_group • ca
10
Great area, nice size hotel with interesting character.
Pros:

Hotel in my favorite part of Shanghai. Lots of pretty streets, great shops and cafes. Easy to get around. Line 1 station right next to hotel. Very serene hotel with spacious rooms.

Cons:

No complaints

2026-01-13 • via Nuitee
A
Anthony Kendrick • couple • sg
9
Elegant, comfortable, luxurious
Pros:

Design and exclusivity. Plus area

Cons:

Can see the carpet outdated and the bathroom was too fancy

2026-01-11 • via Nuitee
C
CHAN • solo_traveller • tw
7
2026-01-09 • via Nuitee
M
Manoel • family_with_children • ps
9
Tres confortable
Pros:

Três bon

Cons:

Tres bon

2026-01-08 • via Nuitee
B
BOON ENG • family_with_children • my
9
Pros:

My favourite hotel in Shanghai
Spacious big clean bathroom cum shower room cum toilet.
Spacious big room and nice view.
Nice swimming pool.
Nice breakfast and the kids look forward for the buffet, nicecarea for them to run around.
And thanks for the room upgrade.

2026-01-08 • via Nuitee
C
Chiara • family_with_children • it
9
Pros:

Hotel molto curato. Stanza ampia e comoda.
Bagno grande con servizi e doccia separati.
Colazione eccellente

2025-12-29 • via Nuitee
J
Jon • family_with_children • sg
9
It was a very pleasant stay for the family and I would recommend this hotel to friends.
Pros:

The location was superb being just in front of a train station that was only a few stops away from the City Centre and the breakfast spread and variety was excellent.

Cons:

The beds were too soft for my preference but the rooms were very good sized with a fantastic toilet that was super luxurious.

2025-12-25 • via Nuitee
N
NINO • couple • ge
10
2025-12-22 • via Nuitee
C
Chong Kia • family_with_children • my
10
2025-12-19 • via Nuitee
A
Aidana • family_with_children • au
7
2025-12-16 • via Nuitee
A
Alison • family_with_children • nz
9
Clean and spacious
Pros:

Our room was very spacious for 3, nice and clean, big bathroom with bath and separate shower and separate toilet. Easy walking distance to shops.

2025-12-11 • via Nuitee