Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Restaurant
Room service
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Lack of hot water
Rundown appearance
High prices for the season

Categories

Cleanliness
6.73
Some reviews mentioned issues such as no hot water and a rundown appearance.
Service
8.7
Most reviews praised the friendly host, though some noted a lack of staff.
Location
8.74
The location is frequently highlighted as excellent, especially for skiing.
Room Quality
8.19
Many guests appreciated the comfortable beds and nice views.
Amenities
7.22
Some amenities are lacking, like hot water and potentially broken infrastructure.
Value for Money
6.68
Several reviews indicated that the price was too high for the quality.
Food and Beverage
8.73
The breakfast offered was noted as excellent with a good selection.
Overall Experience
8.2
Despite some issues, guests enjoyed their stay overall and appreciated the hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 20:18

Property Description

Luxurious Accommodation
Hôtel Chastellares, situated in the heart of Auron ski resort, offers rooms with balconies overlooking the picturesque ski slopes. Each room is equipped with a flat-screen TV, satellite channels, and a modern bathroom for your comfort.

Scenic Dining Experience
Indulge in a culinary journey at our restaurant boasting panoramic views of the area. Start your day with a delicious buffet breakfast and savor mountain delicacies for dinner. The cozy seating area with a bar, piano, and fireplace sets the perfect ambiance for a memorable evening.

Convenient Location and Amenities
Benefit from our prime location just 20 meters from the ski lifts and ski school. Stay connected with complimentary WiFi throughout the property.

Experience the charm of Hôtel Chastellares and book your stay now for an unforgettable mountain getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EBU

Location

Guest Reviews

7.9
Based on 361 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 8.19
Amenities: 7.22
Value for Money: 6.68
Food and Beverage: 8.73
Overall Experience: 8.2
T
tafani • solo_traveller • fr
3
Pros:

Emplacement
Amabilité du responsable

Cons:

Propreté absente (chambre et parties communes)
Tres mauvais rapport qualité prix.

2026-09-10 • via Nuitee
P
pascal • couple • fr
7
2026-09-04 • via Nuitee
N
Nathalie • couple • fr
5
Très déçue . Mauvais rapport qualité prix. Hôtel ne valant pas plus de deux étoiles
Pros:

L’emplacement

Cons:

Établissement vieillot, mais surtout dont la propreté laisse sérieusement à désirer ! Et quand j’ai signalé au patron la présence de cheveux dans les draps et la salle de bains lors de notre arrivée, celui-ci s’est mis en colère et on s’est fait insulter ! Heureusement que le fils du patron et sa compagne était là pour temporiser la situation. Ils ont tous eux été très professionnels et compréhensifs.
Le petit déjeuner est par ailleurs très basique : pas de fruits frais, pas de pain autre que de la baguette, pas de muesli, pas de laits végétaux…

2026-08-24 • via Nuitee
D
Denis • solo_traveller • fr
10
Pros:

L'emplacement top

2026-08-24 • via Nuitee
R
ryman9192 • solo_traveller • fr
6
Peut mieux faire
Pros:

Emplacement top. Chambre face aux pistes

Cons:

Globalement établissement vieillissant qui aurait besoin de renovations. Les volets ne sont pas loin de nous rester dans les mains
Les parties communes sales du fait du gros chien, et cela engendre des odeurs.
Petit déjeuner qui n est pas en buffet car la patron explique qu il n y a pas assez de monde. Soit, mais dans ce cas il faut le dire et ne pas faire payer le même prix.

2026-08-20 • via Nuitee
J
Jon • family_with_children • fr
10
Exceptionnel pour l'authenticité et la vue est magnifique
Pros:

Très bien situé sur la place de la ville, facile pour se garer, nourriture exceptionnelle très grandes portions avec un style traditionnel

2026-08-12 • via Nuitee
J
jeanmipa06 • solo_traveller • fr
10
Pros:

Le lieu et la vue sur les montagne

2026-08-10 • via Nuitee
B
BERNARD JAMMES • solo_traveller • fr
9
Hôtel à recommander sans réserve
Pros:

Le dirigeant et son personnel sont super sympathiques et toujours à l'écoute du client.
L'emplacement est vraiment fantastique

Cons:

Ras

2026-08-09 • via Nuitee
C
Christophe • couple • fr
8
Nice spot to spend few days in the mountains and lower temperatures!
Pros:

I liked very much the location in the center with a magnificent viewpoint to to the mountains. The room with a terrace was also a great advantage to enjoy the view while we took our breakfast on our terrace.

Cons:

There is no privacy on the terrace, no separation between the many terraces. I did not like the dog smell by the entrance and the dirty carpet because of the huge and friendly mountain dog often is laying on the ground.

2026-08-02 • via Nuitee
F
Fabio • solo_traveller • it
3
. Mai piu!!!
Pros:

La posizione centrale al piccolo paese. E all'occorrenza, se serve, di fianco agli impianti di risalita

Cons:

Struttura fatiscente, oltre a essere vecchia (di questo non ne hanno colpa), è sporca. Non viene pulita da data immemore. Dopo aver letto le ottime recensioni di questo hotel, sono rimasto sorpreso. Poi ho capito che si riferivano al periodo invernale. Forse dato che abbiamo soggiornato in estate (eravamo credo 4 persone in tutto), la colazione con buffett inesistente, i distributori delle bevande calde, completamente vuoti. Prezzo assurdo visto l'insieme

2026-07-20 • via Nuitee
C
Christian • solo_traveller • fr
8
2026-07-14 • via Nuitee
F
François • couple • fr
10
Séjour de trois jours impeccable.
Pros:

Prendre le petit déjeuner au fra frais, face à la verdure des montagnes, pendant cette canicule (juin 2026) fut un régal.

Cons:

J'aurais aimé que Pacha, le chien vienne demander des câlins ;-(

2026-06-21 • via Nuitee
A
Ayk • solo_traveller • fr
8
Pros:

I liked everything about this hotel. The staff were extremely friendly, and the location was amazing.

2026-06-12 • via Nuitee
D
Delphine • solo_traveller • fr
10
2026-05-04 • via Nuitee
E
Emma • family_with_children • gb
4
Disappointing and expensive.
Pros:

Location

Cons:

Rooms were dirty. So many things broken. Had a leaking loo for the entire trip. Noisy hotel. Would fail all health and safety checks

2026-04-13 • via Nuitee
C
christian • family_with_children • fr
2
Cons:

Nous avons été trompé,

2026-04-03 • via Nuitee
K
KRATER VALERIE • couple • fr
8
2026-03-30 • via Nuitee
A
Andre • couple • fr
7
Pros:

Pasha the dog welcomed us and he is adorable. Very easy to find and park. We were welcomed and helped with luggage to our room.
The bedroom was spacious, clean and the bed was comfortable with nice pillows. We had a terrace room with a lovely view of the slopes.
Easy access to coffee shops and restaurants.

Cons:

The main part of the hotel (reception & corridors) had a stale smell but the bedroom was fine.
Breakfast was a little disappointing.

2026-03-29 • via Nuitee
F
Frederic • family_with_children • fr
10
Pros:

très bon accueil et aux petits soins

2026-03-23 • via Nuitee
J
Julie • family_with_children • fr
8
Pros:

Superbe accueil et petit-déjeuner, enfants enchantés, situation TOP dans le village et proche des pistes. Vue sur les pistes très appréciable

2026-03-22 • via Nuitee