Hatten Hotel Melaka

Hotels
7.9 (3686 reviews)
Hatten Square, Jalan Merdeka, Bandar Hilir, , Melaka , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Spacious rooms
Variety of facilities
Cons:
Cleanliness issues
Slow service
Training needed for staff

Categories

Cleanliness
6.73
Mixed reviews regarding room cleanliness; mentions of cockroaches and uncleaned rooms.
Service
8.2
Staff were helpful in some areas but lacking training which impacted service quality.
Location
9.24
Great location near attractions and food outlets.
Room Quality
7.69
Spacious rooms and comfortable beds noted; some cleanliness issues.
Amenities
8.22
Good amenities like pool and gym, but some issues with room service.
Value for Money
7.18
Good value highlighted, but some dissatisfaction with cleanliness and service.
Food and Beverage
7.23
Breakfast quality noted but limited options for TV channels.
Overall Experience
8.7
General satisfaction despite some shortcomings; positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:08

Property Description

Prime Location
Located in the heart of Melaka City, Hatten Hotel Melaka is just a short walk from Jonker Street, offering easy access to the city's vibrant attractions.

Luxurious Amenities
This 4-star property features an outdoor pool, elegant rooms with modern interiors, and complimentary internet access, ensuring a comfortable stay for every guest.

Dining and Leisure
Indulge in a variety of local and international dishes at Chatterz restaurant, or unwind by the pool or in the sauna and steam rooms on the 12th floor. With 24-hour room service and car rental options, Hatten Hotel Melaka caters to all your needs.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Guests arriving after 16:00 are required to inform the property in advance to secure the booking. Please contact the property directly for more information using details from the Booking Confirmation.
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Please note that all bookings are subject to an additional Heritage Charge of MYR 5, per room, per day. All additional charges are to be paid directly at the hotel.
Please note that debit card are not accepted for confirmation or payment at this property. All bookings must be made with a valid credit card.
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Guests are required to present the credit card used to make their booking and a valid photo ID with the same name, upon check in.
The hotel has gone digital for payment transactions.
Digital payment transactions consist of all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for MYR 20 per person per night when using an existing bed.
    People no matter the age stay for MYR 108.50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 3686 reviews
Cleanliness: 6.73
Service: 8.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 8.7
C
Chu Keng • couple • sg
9
Pros:

Near shopping malls and within walking distance to Jonker Walk

Cons:

Breakfast was overcrowded on 2 May. Food not replenished on time

2026-05-03 • via Nuitee
N
Nurul Fyaihdzatul • family_with_children • my
10
2026-05-03 • via Nuitee
R
Ramlah • family_with_children • sg
8
We enjoyed our stay very much.
Pros:

Breakfast was quite good with a lot of varieties. Nice and clean rooms. The staff very friendly and helpful.

Cons:

Nil

2026-05-02 • via Nuitee
A
AIRI SYARIZAL • solo_traveller • my
10
2026-05-02 • via Nuitee
A
Abdul Hamid • solo_traveller • my
10
2026-05-01 • via Nuitee
A
Anna • couple • pl
10
Pros:

Pobyt w tym hotelu był czystą przyjemnością! Od samego progu przywitała nas uśmiechnięta i bardzo pomocna obsługa. Pokoje są przestronne, nowoczesne i lśniąco czyste, a łóżka niezwykle wygodne. Dużym plusem jest urozmaicone śniadanie – każdy znajdzie coś dla siebie, od świeżych owoców po lokalne przysmaki. Lokalizacja idealna, blisko do głównych atrakcji, a jednocześnie w pokoju było cicho i spokojnie. Szczerze polecam każdemu, kto szuka wysokiego standardu i relaksu!

2026-05-01 • via Nuitee
W
wan • family_with_children • my
10
2026-05-01 • via Nuitee
S
STan • solo_traveller • sg
10
Affordable stay in a central location.
Pros:

Rooms are big and clean. Location is very central, next to the malls and about 10 minutes walk to Jonker and the main tourism sites.

Cons:

Nothing.

2026-04-30 • via Nuitee
H
Hafizi • couple • my
8
2026-04-30 • via Nuitee
H
Halilah • solo_traveller • my
7
2026-04-30 • via Nuitee
Y
Yee Wei • couple • my
9
方便
Pros:

地點

Cons:

登記慢了一點

2026-04-30 • via Nuitee
M
Megat Mohammed Mahathir • couple • my
10
As usual, beyond expectation
Pros:

Every single time when im in Melaka, and this hotel has available rooms, no reason to choose others. Room, food, breakfast and services are world class

Cons:

Nothing

2026-04-30 • via Nuitee
N
nashriq • family_with_children • my
10
2026-04-30 • via Nuitee
M
Mohamad Hazim • solo_traveller • my
6
2026-04-30 • via Nuitee
N
norafifa • couple • my
10
2026-04-30 • via Nuitee
E
Erna • family_with_children • my
10
Pros:

Clean and worth every penny. Beeakfast were sooo good

2026-04-29 • via Nuitee
C
Chin Ping • couple • ca
9
Overall, a great clean room. Will stay again next time.
Pros:

Breakfast was great. Good value. Wide variety.

Cons:

More variety of teas would be nice.
Not enough coffee and tea packages in the room would be nice.

2026-04-29 • via Nuitee
B
Bobby • couple • sg
8
2026-04-29 • via Nuitee
J
JAMIRUL SYAFIQ • couple • my
10
2026-04-28 • via Nuitee
I
Ibrahim • family_with_children • my
10
Pleasant short stay
Pros:

Room size, location, breakfast and service.

Cons:

I was traveling with children and requested for a connecting room when I made the booking, the hotel wasn't aware - so, I presume they weren't informed by Booking.com. pls improve this.

2026-04-28 • via Nuitee