Hatten Hotel Melaka

Hotels
7.9 (4015 reviews)
Hatten Square, Jalan Merdeka, Bandar Hilir, , Melaka , my
+60 6-286 9696

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Convenient location
Comfortable beds
Spacious rooms
Variety of facilities
Cons:
Cleanliness issues
Slow service
Training needed for staff

Categories

Cleanliness
6.73
Mixed reviews regarding room cleanliness; mentions of cockroaches and uncleaned rooms.
Service
8.2
Staff were helpful in some areas but lacking training which impacted service quality.
Location
9.24
Great location near attractions and food outlets.
Room Quality
7.69
Spacious rooms and comfortable beds noted; some cleanliness issues.
Amenities
8.22
Good amenities like pool and gym, but some issues with room service.
Value for Money
7.18
Good value highlighted, but some dissatisfaction with cleanliness and service.
Food and Beverage
7.23
Breakfast quality noted but limited options for TV channels.
Overall Experience
8.7
General satisfaction despite some shortcomings; positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:08

Property Description

Prime Location
Located in the heart of Melaka City, Hatten Hotel Melaka is just a short walk from Jonker Street, offering easy access to the city's vibrant attractions.

Luxurious Amenities
This 4-star property features an outdoor pool, elegant rooms with modern interiors, and complimentary internet access, ensuring a comfortable stay for every guest.

Dining and Leisure
Indulge in a variety of local and international dishes at Chatterz restaurant, or unwind by the pool or in the sauna and steam rooms on the 12th floor. With 24-hour room service and car rental options, Hatten Hotel Melaka caters to all your needs.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Guests arriving after 16:00 are required to inform the property in advance to secure the booking. Please contact the property directly for more information using details from the Booking Confirmation.
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Please note that all bookings are subject to an additional Heritage Charge of MYR 5, per room, per day. All additional charges are to be paid directly at the hotel.
Please note that debit card are not accepted for confirmation or payment at this property. All bookings must be made with a valid credit card.
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Guests are required to present the credit card used to make their booking and a valid photo ID with the same name, upon check in.
The hotel has gone digital for payment transactions.
Digital payment transactions consist of all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.9
Based on 4015 reviews
Cleanliness: 6.73
Service: 8.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 8.7
T
Tek Che • couple • my
8
2026-08-08 • via Nuitee
A
Alfonso Medrano • solo_traveller • es
6
Pros:

La ubicación

Cons:

El olor de la habitacion y que el mobiliario está algo anticuado. El grifo del baño no funcionaba bien. El comedor del desayuno no tiene aire acondicionado y estaba muy masificado. El desayuno es buffet oriental y es muy completo, pero a mí personalmente no me gustó.

2026-08-08 • via Nuitee
M
Mark • couple • my
8
2026-08-08 • via Nuitee
M
Masato • solo_traveller • jp
8
2026-08-08 • via Nuitee
L
Lenka • couple • sg
6
2026-08-07 • via Nuitee
C
Chen • couple • ch
10
2026-08-06 • via Nuitee
K
Kelly • couple • au
8
2026-08-06 • via Nuitee
S
Suhz • solo_traveller • my
8
Pros:

It's spacious but dated.

Cons:

Have to pay daily parking n the hassle of bringing the tngo card to s reception everytime u head out is cumbersome. The mall Infront has closed down but there's another mall nx to it. Pretty happening in there.

2026-08-06 • via Nuitee
S
Shantika • couple • nl
8
2026-08-06 • via Nuitee
J
jallal • family_with_children • be
8
Pros:

Chambre confortable et situation géographique

Cons:

Chambre à rénover un peu

2026-08-05 • via Nuitee
N
Nur shahida • solo_traveller • my
9
superb
Pros:

the staf is so friendly n helpful...I have good experience there.all nice..hope to come again

Cons:

nothing more,mybe could improve check out time as we have to que for lift during peak hour fr check out with small kid...mybe can divide check out time during peak hour perhaps?that my small opinion..tq

2026-08-05 • via Nuitee
R
Rafaai • couple • my
8
2026-08-04 • via Nuitee
E
Elliesa • couple • my
8
2026-08-04 • via Nuitee
V
Veronica • solo_traveller • my
10
2026-08-04 • via Nuitee
A
Amran • couple • sg
10
Pros:

Location was great

Cons:

The toilet bowl need some scrubbing to be done

2026-08-04 • via Nuitee
L
Leong • couple • sg
10
2026-08-03 • via Nuitee
S
Sahibul Firhad Es • solo_traveller • my
10
2026-08-03 • via Nuitee
Z
Zubir • couple • my
8
2026-08-03 • via Nuitee
J
Jeffrey • solo_traveller • sg
9
All good, overview. Do maintain the hotel and carpet cleaning.
Pros:

The location is beside the Coach Bus stop point.
Convenient to walk around to malls and eateries.

Cons:

The toilet drainage needs to check, there is a stench in the morning.

2026-08-03 • via Nuitee
S
suriyani • couple • my
8
2026-08-02 • via Nuitee