Hatten Hotel Melaka

Hotels
7.9 (3474 reviews)
Hatten Square, Jalan Merdeka, Bandar Hilir, , Melaka , my

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Spacious rooms
Variety of facilities
Cons:
Cleanliness issues
Slow service
Training needed for staff

Categories

Cleanliness
6.73
Mixed reviews regarding room cleanliness; mentions of cockroaches and uncleaned rooms.
Service
8.2
Staff were helpful in some areas but lacking training which impacted service quality.
Location
9.24
Great location near attractions and food outlets.
Room Quality
7.69
Spacious rooms and comfortable beds noted; some cleanliness issues.
Amenities
8.22
Good amenities like pool and gym, but some issues with room service.
Value for Money
7.18
Good value highlighted, but some dissatisfaction with cleanliness and service.
Food and Beverage
7.23
Breakfast quality noted but limited options for TV channels.
Overall Experience
8.7
General satisfaction despite some shortcomings; positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:08

Property Description

Prime Location
Located in the heart of Melaka City, Hatten Hotel Melaka is just a short walk from Jonker Street, offering easy access to the city's vibrant attractions.

Luxurious Amenities
This 4-star property features an outdoor pool, elegant rooms with modern interiors, and complimentary internet access, ensuring a comfortable stay for every guest.

Dining and Leisure
Indulge in a variety of local and international dishes at Chatterz restaurant, or unwind by the pool or in the sauna and steam rooms on the 12th floor. With 24-hour room service and car rental options, Hatten Hotel Melaka caters to all your needs.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Guests arriving after 16:00 are required to inform the property in advance to secure the booking. Please contact the property directly for more information using details from the Booking Confirmation.
===
Please note that all bookings are subject to an additional Heritage Charge of MYR 5, per room, per day. All additional charges are to be paid directly at the hotel.
Please note that debit card are not accepted for confirmation or payment at this property. All bookings must be made with a valid credit card.
===
Guests are required to present the credit card used to make their booking and a valid photo ID with the same name, upon check in.
The hotel has gone digital for payment transactions.
Digital payment transactions consist of all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for MYR 20 per person per night when using an existing bed.
    People no matter the age stay for MYR 108.50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 3474 reviews
Cleanliness: 6.73
Service: 8.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 8.7
I
Izwan • solo_traveller • my
10
2026-03-07 • via Nuitee
A
Ahmad zulkifli • couple • my
9
Would come back again
Pros:

The female manager near the reception was exceptional nice and very helpful. Helped me with parking issues.

2026-03-06 • via Nuitee
N
Noor Azlan • solo_traveller • my
10
2026-03-06 • via Nuitee
V
Vickram • family_with_children • my
6
improve needed for kids facilities and eating utensils
Pros:

breakfast not much choice...the eating utensils not so clean.

Cons:

kids pools not able to use...dirty water...

2026-03-06 • via Nuitee
E
Eng Foo • family_with_children • my
8
2026-03-06 • via Nuitee
T
Thomas • family_with_children • de
9
Pros:

Grösse des Zimmers .
Toller Pool
Frühstücksauswahl war gut
Gute Lage

2026-03-06 • via Nuitee
G
Gary • family_with_children • au
10
Pros:

Everything

Cons:

No issues

2026-03-05 • via Nuitee
N
NUR MAIZATUL KHAIR • couple • my
10
2026-03-04 • via Nuitee
G
Gogilavani • couple • my
10
Great
Pros:

Very clean, big room, strategic place

2026-03-04 • via Nuitee
S
sulaiman • couple • my
10
recommended
Pros:

good location

Cons:

nothing

2026-03-04 • via Nuitee
C
Chin King • family_with_children • my
1
Pros:

The stay.

Cons:

I'm extremely disappointed that it's been over a month, and neither the hotel nor Booking.com is willing to issue my invoice. Both parties keep passing responsibility to each other, making this unnecessarily difficult.

2026-03-03 • via Nuitee
A
Aina • family_with_children • my
10
Love
Pros:

Love

Cons:

Love

2026-03-03 • via Nuitee
M
Moksen • couple • bn
9
2026-03-02 • via Nuitee
H
Horsley • solo_traveller • au
10
2026-03-02 • via Nuitee
N
NAJHATUL HANIM • family_with_children • my
9
2026-03-01 • via Nuitee
P
Patrick Chan • family_with_children • my
9
Pros:

I like the environment of the pool

Cons:

Nothing

2026-03-01 • via Nuitee
R
Rozilah • family_with_children • my
8
Pros:

The location - near to shopping complexes. Easy parking

Cons:

The water on d floor, in the toilet , was not flowing into the drain.

During sahur, the food was not refilled fast.

2026-03-01 • via Nuitee
A
Adilah • family_with_children • my
10
2026-03-01 • via Nuitee
W
Wan Mohd Iqbal • family_with_children • my
7
2026-03-01 • via Nuitee
2
26 • solo_traveller • my
10
2026-03-01 • via Nuitee