Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Golfing nearby
Snorkeling nearby
Surfing/bodyboarding nearby
Hiking/biking trails nearby
Kayaking nearby
Sailing nearby
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (multiple mentions)
Very clean rooms and property
Excellent breakfast buffet
Great spa and amenities (gym, shuttle, restaurants)
Convenient location (near Burj Khalifa, shuttle to Dubai Mall)
Spacious, comfortable rooms (noted tubs)
Helpful staff and personalized service (named staff praised)
Good for business travel / work trips
Cons:
Isolated report of a taxi surcharge involving hotel staff (value/ethics concern)
Limited variety of Arabic food reported
No nearby mini market
Breakfast can be very busy at peak hours
A few strongly negative individual reviews on customer service

Categories

Cleanliness
9.8
Multiple reviews explicitly call the hotel and rooms 'clean' and 'gorgeous and clean every night' indicating excellent housekeeping throughout the property.
Service
9.4
Overwhelmingly praised as 'friendliest', 'very welcoming', 'staff is excellent' and specific praise for staff members (e.g., Jamil). A few isolated negative reports (one guest alleging a taxi scam involving a staff member and one harsh comment about customer service) slightly lower the score.
Location
9.6
Several reviews highlight the convenient location (near Burj Khalifa, easy access to taxis, shuttle to Dubai Mall) making it highly convenient for sightseeing and transit.
Room Quality
9.8
Guests report spacious, comfortable rooms and specific highlights like baths/tubs; descriptions such as 'room was so spacious and clean' and 'hotel room was comfortable' support a very high rating.
Amenities
9.7
Positive mentions include spa, gym, multiple restaurants/bars, shuttle service and helpful in-room items (things guests forgot). Overall amenities are frequently praised as strong features.
Value for Money
9.3
Several guests call the hotel 'affordable' or recommend it; however the taxi-surcharge allegation and one negative comment about customer service reduce perceived value slightly.
Food and Beverage
9.4
Breakfast buffet is repeatedly described as 'amazing'/'top notch' and widely praised; some notes about limited Arabic variety and avoiding peak hours modestly temper the score.
Overall Experience
9.8
Many guests describe their stays as 'amazing', 'best hotel', 'would definitely stay again' and 'in love with this hotel', indicating a consistently outstanding overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:40

Property Description

Luxurious Spa and Recreation
Indulge in massages and body treatments at the full-service spa, or unwind by the outdoor pool. Enjoy the health club, sauna, and complimentary Wi-Fi for a truly relaxing stay.

Exquisite Dining and Entertainment
Experience international cuisine at Kitchen6 or sip drinks at the poolside bar. With 12 restaurants, 5 bars/lounges, and 24-hour room service, culinary delights are always at your fingertips.

Convenient Amenities and Event Spaces
Take advantage of the business center, express check-in/out, and event spaces spanning 78921 sq ft. With a prime location near top attractions, including Burj Khalifa and Dubai Mall, JW Marriott Marquis Hotel Dubai offers extravagance at every turn. Explore Dubai easily with our convenient airport shuttle service.

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Video

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving_door
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9.6
Based on 216 reviews
Cleanliness: 9.8
Service: 9.4
Location: 9.6
Room Quality: 9.8
Amenities: 9.7
Value for Money: 9.3
Food and Beverage: 9.4
Overall Experience: 9.8
A
Alexandra Tatiana
10
Pros:

This was an amazing experience the best hotel. It had the friendliest people, it was clean it was affordable and the breakfast buffet was amazing. I love all my 6 days there and highly recommend.

2025-10-11 • via Nuitee
B
BASMAL • family_with_children
10
Pros:

luxury

2025-10-10 • via Nuitee
D
Dereyona
10
Pros:

Amazing spa. Outstanding staff. Loved the breakfast options! Will revisit.

2025-10-08 • via Nuitee
A
Adriana M • friends
10
Pros:

Staff is excellent, clean room, great options of restaurants

2025-10-07 • via Nuitee
W
Wanda Michelle • family
10
Pros:

The property was beautiful and the staff members were very kind and helpful. The hotel is conveniently located to tourist attractions and it is easy to find transportation around the city. I will stay here again the next time I am in Dubai.

2025-10-03 • via Nuitee
A
Abdulaziz • partner
8
Pros:

No mini super market around

2025-10-02 • via Nuitee
N
Natanael Jimenez • partner
10
Pros:

Absolutely in love with this hotel

2025-10-01 • via Nuitee
A
abdulatif • partner
8
Pros:

Limited variety of arabic food

2025-09-30 • via Nuitee
L
Luda • partner
10
Pros:

B

2025-09-30 • via Nuitee
D
Daja
10
Pros:

Absolutely amazing experience. The people and the rooms were nice. Everyone is genuinely helpful and it is truly refreshing. Will stay again!

2025-09-21 • via Nuitee
F
Fatima Zahra
10
Pros:

Great

2025-09-20 • via Nuitee
H
Hind • family
10
Pros:

Equipped with things I forgot to pack, helpful staff

2025-09-20 • via Nuitee
M
Maha • family_with_children
10
Pros:

This hotel is by far the most amazing hotel ive ever stayed in when it comes to customer service i dont think any hotel can beat their service. Would definitely stay here again

2025-09-15 • via Nuitee
B
Bonet
10
Amazing!
Pros:

This hotel is the nicest hotel that i have stayed at ever! The staff are so welcoming and friendly and they make sure you have EVERYTHING you need plus more. The room was so spacious and clean and all around a 10/10 experience!

2025-09-14 • via Nuitee
A
Angela • partner
10
Pros:

From the time you arrive at the hotel until you leave the staff is very welcoming. Very friendly and attentive. My room was beautiful, not to mention the tub it was the highlight of my stay. Only thing missing were the spa jets to ease the pains from sight seeing. Breakfast blew my mind a little melting pot of food . It hit all cultures . Will see you all again.

2025-09-13 • via Nuitee
W
wesly
10
Pros:

gym

2025-09-11 • via Nuitee
D
Doreen panton
10
Jamil give us 100 percent my best hotel experience
Pros:

We had an amazing time with the help of Jamil. He takes excellent care of us and makes sure we didn’t miss out on any of the great experiences.

2025-09-11 • via Nuitee
D
Dane Kai
10
Pros:

Service was excellent. Staff was friendly, helpful and professional.
Hotel room was comfortable.
Facilities were nice.
Location is convenient to take a taxi anywhere near burg kalifa.

2025-09-10 • via Nuitee
O
Odai • family
10
Pros:

We had a wonderful stay

2025-09-09 • via Nuitee
D
Dino • partner
8
Pros:

Have to say overall our stay was very good. The only thing to complain about is that when we asked at the front for a regular taxi we were told by a staff member that there is a lot of traffic and best price is the car in front of hotel. This is a scam as they charged us three times the price. Do not listen to them and get a regular taxi. Very disappointed that a hotel member would be in on a scam like that.
Other than that our stay was very good

2025-09-08 • via Nuitee