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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Ironing service
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Karaoke
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Outdoor furniture
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Outdoor Pool and Free Wi-Fi
Crystal Kuta boasts a modern property featuring an inviting outdoor pool and complimentary Wi-Fi, perfect for guests looking to unwind and stay connected throughout their stay.
Jasmine Restaurant and Daily Buffet Breakfast
Indulge in a culinary experience at Jasmine Restaurant, offering a delectable daily buffet breakfast and a variety of authentic Indonesian dishes to tantalize your taste buds.
Convenient Location and Tour Desk
Situated just a short 5-minute drive from Ngurah Rai International Airport, Kuta, and Legian, Crystal Kuta offers a prime location for exploring the vibrant surroundings. Additionally, guests can easily arrange day trips at the tour desk for a seamless travel experience.
Ready to experience the modern comforts and convenient amenities of Crystal Kuta? Book your stay now and immerse yourself in a memorable getaway.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for Rp 100,000 per person per night when using an existing bed.
Children from 13 years old to 17 years old stay for Rp 500,000 per person per night when using an existing bed.
People 6 years old and over stay for Rp 250,000 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
No hair dry machine tower is very old no clean .breakfast is no cheese
La comida del restaurante estaba rica, la cama era buena y la ubicación no estaba mal.
la relación calidad precio es pésima al tratarse de un hotel de 4 estrellas. La ducha dejaba mucho que desear, estaba sucia y la habitación era bastante simple.
Estuvimos 3 noches y solo una de ellas solicitamos que nos limpiaran la habitación, ya que sin querer ensuciamos las sábanas. Nuestra sorpresa fue que no cambiaron las sábanas, simplemente hicieron la cama.
El trato de los trabajadores del hotel fue bueno excepto el de la mujer del spa, que se limitó a reírse en mi cara en vez de ayudarme, ofreciéndome un masaje entre carcajadas cuando accidentalmente se me cayó el móvil a la piscina. Suelo quedarme en hoteles de 4 y 5 estrellas y ese trato no lo he recibido en mi vida. Sinceramente no creo que fuera el lugar ni el momento de reírse cuando a un cliente le ocurren este tipo de cosas. Nadie se ofreció a ayudarme.
At first the price , walking distance to shops
Noise , restaurant music was loud from 6.30 am to 11 pm
Sounded like kids playing on a xylophone, we were above and even though it was a little muffled we needed rest and sleep
The hotel has too many stars and is overrated
Breakfast is not for westerners
My second time staying in this hotel because of a training. Staff are friendly and helpful. Food is good. Rooms are quiet.
Cleanliness can be improved. Wifi not stable.
Location, pool was nice air-condition late check-in for late flights
Little bit run down in the rooms
The restaurant staff displayed excellent hospitality by greeting guests warmly and maintaining a pleasant smile during interactions. Their friendly demeanor, professionalism, and attentiveness reflected a high standard of customer service. The female team members were especially welcoming and approachable, ensuring guests felt valued and comfortable throughout their dining experience. Such positive engagement significantly enhanced the overall guest experience.
“I stayed at this hotel approximately nine months ago and was looking forward to meeting some of the staff members I had interacted with during my previous visit. However, I was informed that they are no longer working at the hotel, which was disappointing to hear. It is quite noticeable that the staff seem to change frequently with each visit.
As a returning guest, I believe guest loyalty and staff retention are important factors in creating memorable experiences. Management may wish to review employee retention strategies and place greater emphasis on recognizing and prioritizing repeat guests. Building long-term relationships between staff and returning guests can enhance guest satisfaction, strengthen loyalty, and contribute positively to the hotel’s reputation.
We had a really great stay at Crystal Kuta Hotel. The staff were friendly and welcoming, the rooms were clean and comfortable, and the location was super convenient for getting around Kuta. The pool area was relaxing and breakfast had plenty of options each morning. Overall, really good value for money and we’d happily stay here again on another Bali trip.
Nothing
Het zwembad was heerlijk, en schoon. Heel sfeervol met al het groen. De bar was in de buurt voor een lekker drankje. Met 20 minuten zaten we op het vliegveld. Het hotel was centraal gelegen in Kuta, dus je kon alle kanten op.
De hotelkamer had wel wat onderhoud nodig, met name de badkamer. En ik vond het ook niet heel erg schoon, maar we waren daar een paar nachten en dat was voldoende. Het westerse ontbijt vond ik wel karig.
Personal ist Super freundlich.
Respekt.
Lage nahe dem Flughafen Ideal.
Zimmer sind schon etwas in die Jahre gekommen.
Frühstücksbuffet für diesen Preis okay.
Manche Zimmer liegen an der Hauptstraße, deshalb Lärm im Zimmer unvermeidlich. Eventuell auf Zimmer im Innenhof bestehen!
De vriendelijk en behulpzaamheid
Geen commentaar
Location close to the airport and the staff is fantastic. Super helpful and lovely interactions. Nice little cafe on the ground floor
The room was a bit aged and dark, and the internet in the room wasn’t working well. It’s okay for a couple of nights though
Super hôtel ! On y a passé un très court séjour mais il est très confortable et calme
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