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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Car hire
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Non-smoking throughout
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Concierge service
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Grocery deliveries
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Allergy-free room
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Coffee Shop on site
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Garage
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience the epitome of comfort at Hyatt Union Square New York, offering pet-friendly rooms, stylish studios, and elegant suites with private terraces. Each room is thoughtfully designed with premium amenities like white linens, a porcelain sink, and a flat-screen TV for your relaxation.
Fitness and Dining
Stay active at our 24-hour Life Fitness™ gym equipped with complimentary towels, fruits, water, and headphones for a rejuvenating workout session. After exercising, indulge in delectable American cuisine at Bowery Road, curated by Chef Ron Rosselli, right within the hotel premises.
Convenient Location
Situated a stone's throw away from Union Square Park and with easy access to New York University and Mount Sinai Beth Israel Centre, our hotel offers the perfect blend of tranquility and convenience. Plus, with a subway station just steps away, exploring iconic landmarks like Washington Square Park is a breeze.
Book now for an unforgettable stay at Hyatt Union Square New York!
The resort fee includes the following:
- USD 10 Daily F&B Credit at Library of Distilled Spirits - must redeem credit daily
- High-speed premium Wi-Fi
- Bottled (2) water in guest rooms
- 24-access to the hotel's on-site fitness center
- Coffee and tea service from 5AM to 7AM (prior to restaurant opening)
- USD 15 daily credit towards dry cleaning
- Daily on site shoe shine
- Local, long-distance, and toll-free phone calls
- 20% Discount at Elizabeth Arden "The Red Door Spa"
- Daily newspaper delivery upon request
- Hotel bike usage (based on availability/seasonality) - 2 hour limit per day
- 15% off all purchases at Dylan's Candy Bar
- 10% off all purchases at NY local’s Max Brenner (store only)
- 10% off One World Observatory Tour TicketsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Private parking is possible at a location nearby (reservation is not needed) and costs USD 85 per day.
Location
Guest Reviews
Clean, great location, friendly staff and modern.
The water in the room wasn’t complimentary - had to pay $6 for it, water should be available for free or atleast have water stations on the floor. Also no robe as available in the room. I also tried to call in-house dining from the room and the phone was dead and didn’t work so I couldn’t do that.
Alejandro was the best customer service member I’ve ever met. Love this guy and will be back for him! The hotel also was amazing.
Position
The room heating did not work during the very cold period. They deducted money from my credit card without telling me. No invoice
Great location and service. But the room elevator and hallways smelled like paint / paint thinner. Clear the hotel is doing some kind of work / renovation and I would have expected this handled better and clear before booking. The staff were helpful and I was able to switch rooms to one with a less strong smell, but seems like the hotel was masking the fumes with deoderizer instead of addressing the core issue (dealing with the source of the fumes).
Stayed only for one night so can’t say if this is a pervasive issue or just a one off.
Relatively quiet area, but close to subway station. Front desk staff was friendly and welcoming.
Room was modern and clean and the bed was comfortable.
Late at night a bad smell started filling the room. It smelled like acetone or varnish. It was bad enough to give us a headache and prevented us from sleeping.
Great hotel to stay with 3 people in the room. Plenty of space and toilet had its on separate door from wash area allowing more privacy. They had 2 closets and full dressing mirror in room.
Flexibility in check out after my morning business meetings
I could not get any room service after midnight so I called the desk and was told to order from the outside. I went to sleep hungry and thirsty.
Modern layout
Food service no good. Property is getting old.
the location was convenient, and the bed was comfortable.
the hotel is under renovation. it looked bad because of the renovation construction. the night staff was exceptionally rude and unhelpful. the phones weren’t working, so they couldn’t call to tell me my room was ready and i couldn’t get in touch with them when i needed anything. the rooms didn’t have basic things, like a fridge, mini bar, slippers, etc. for a four star hotel, it felt more like a 2 star. there wasn’t even a doorman. insane. way overpriced, and i should have stayed down the street literally anywhere else.
Greeted with big smiles, room was nice.
The whole hotel lobby is under construction and I did not know that when booking ... it would have been nice to know that ... I do like to enjoy hotel lobbys in the morning with coffee while others with me are sleeping .
Comfortable bed
No valet parking.
Had to take care of my own car.
Nothing I liked. The photos they have is from HOW THE HOTEL WILL BE LATER, not like it is now.
i did booked my stay with Hyatt Square New york but when i came there it was not like on the photos, the lobby was on the other side, everything closed outside and a very silly door on the side and A LOT of construction work. Totally disaster. I told the woman in the lobby I could not stay there because I do feel scamed.
I asked for refund and the woman in the lobby was nice and told me that she understood my situation and I could just leave and get refund free of charge. I went to other hotel in the neighbourhood and enjoyed. BUT I never got my refund from the hotel and they dont answered my emails or anything when i tried to contact them.
Just please get aware and go to some other hotel f.ex. motto by hilton is very nice on simular price.
Great size for union square.
Loved the bed and the shower.
Staff absolutely fantastic.
Sound from street, but that is New York, makes it feel authentic.
Great location, and very cute inside! All staff members that we interacted with were extremely kind and helpful. The hotel felt clean and met all of our needs. We had initial hopes for a higher floor assignment but ended up on the second floor, which turned out to be amazing! We had our own personal patio which was so nice to come back to and hang out on when the weather was nice. Loved the complimentary glass of prosecco, too!!
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