Hotel Kimal

Sólo que se paga el Jacuzzi debería ser Gratis

Probleme d’éclairage dans les chambres.

Staff was neither very helpful nor friendly. We had lots of problem with airco not working properly for the first 2 nights out of 3!! Tedious process each time with keys to be left at reception including for our car and having to wait each time at front desk with not friendly staff. Not helpful with getting our internet card sim for wifi outside the hotel.

Dada su cercanía a Caracoles y falta de insonorización en habitaciones, es muy ruidoso. Durante la noche se escucha los shows de bares cercanos hasta las 01:00/02:00 am y durante la mañana los carritos del personal de aseo no dejan dormir. Por lo tanto, lleva tapones de oídos!
El auto queda estacionado en un lugar sin libre acceso, por lo que te toca dejar llaves y pedir acceso cada vez.

Not good value for quality of accommodation.
Only one plug socket in entire room, which didn’t work well and with many covered up… assume to save on electricity ?
Bathroom grout disgusting and was yellow. This simply needed diluted bleach and a toothbrush the clean.
Bathroom very tired with just a whole in the tiled shower try area.
Safe didn’t work and one tiny wardrobe.
Breakfast picnic could have had more variety.

só acho que o quarto poderia ser mais claro, pois as luzes deixa o quarto mais escuro

En general todo.

Não tinha secador de cabelo no nosso quarto. Achei muito caro para o que oferece. Ficamos também em outro hotel en San Pedro consideravelmente mais barato que não ficava para trás, e em alguns aspectos até preferimos (tratamento dos funcionários, preço da lavanderia mais barato, e tinha secador de cabelo).

We had booked a room with a balcony and outdoor setting which the description of our room verified. We were allocated a room that had neither . When I asked fora room that had both , I was told they could do nothing for me, were not apologetic and seemed upset that that I was not happy with their lack of solution. We moved in to the room but shortly were offered a smaller room with an outdoor setting in what was a walk way and no balcony . We took it.

- there was no aircon, no tele, no kettle, no hairdryer. I don’t use one when travelling….but the point is you are charging ~AUD$300 per night and for this amount I would expect all of this.

- the free water and tea on offer was actually over the road. Why would you not set this up so that the many guests staying in the huts over the way didn’t have to wander over late at night for a refill?

- the ridiculous non value add online registration form that you make everyone complete in your reception area before they are given keys to their room, with the same info you already have from bookingdotcom and from taking our passports. I have seen many people complain about this in their reviews, but it’s ignored. It’s an unnecessary piece of admin after a long day of travel that is not asked for anywhere else and is putting your poor and lovely staff under added pressure they do not need - everyone who was checking in at the same time as us was unhappy about it.

- we contacted Hotel Kimal twice in the month or two leading up to our stay and both times the response from a customer experience perspective was lacking. We reached out six weeks prior to see if we could alter our dates, not cancel, just change them slightly and all we received as a response is a finger point to the T&C’s. We asked for info on what they had on offer re yoga classes and the spa, and again received a less than helpful response.

In contrast, we had to change our dates with the beautiful people at a nearby hostal twice due to an issue with our Uyuni trip and our forward plan to travel to Argentina, and it was sure no problem, let’s see what we can do to help.

- it’s worth mentioning that although the staff at Hotel Kimal itself were fab, Sevla & Sol specifically, the girls who work at the Kimal Spa need a change of job.

Guests must inform front desk what time they want breakfast the day before, which was not initially explained at check in. Shower took a long time to get warm, but we are supposed to be saving water because it’s in a desert.

Il y a peu d'espaces communs (pas de salon, espace réduit autour de la piscine).
La piscine est glaciale.
Les chambres sont un peu petites pour le prix payé

Noise of neighbours at 4am