Omega Hotel Agadir

My experience at Omega Hotel was amazing The staff friendly and helpful, the rooms clean and comfortable. The location is perfect, close to everything in Agadir.

I M Happy Here The Service is Nice The Romms Verry Clean The Reception Staff Nice and Verry Perfessional and Food VerrY Delicous Come To Visite Omega Hotel
I M Happy Here If Like My Home

La chambre est très basique mais c'est la salle de bain que je ne trouve pas très propre

If you are English avoid this hotel.
Positives:
Good prompt and professional service at check in and being shown to my room.
Public areas really clean and well maintained.
Room cleaned and fresh towels everyday.
The cleaner was worth every tip I gave her.
Really good location, close to beach and shops.
Negatives:
I booked half board. On my first night I went to get food to be told come back at 8pm as no food now.
On my return I was not given a choice of food but was given a basket of bread and a plate of pasta, rice, beetroot, tomato and cucumber as my starter.
Then I was given a breakfast bowl of beef and pineapple topped with seasame seeds for my main course. I will share photos of this.
No asking of that was what I wanted, if I had dietary needs, food allergies or intolerance or if I was vegetarian or vegan. As it was my first night and after travelling I just accepted it.
The following night I was told vegetable soup and chicken dinner.
I refused, I have paid half board and I should have a choice of what I want to eat.
After a few heated discussions I was given a menu to order from.
The following 2 nights there was a coach load of Europeans so evening meal was a lovely cooked buffet which started at 7pm.
5th night all the Europeans had left, I went for food at 7.15 to be told to wait 15 minutes after 35 minutes of waiting I asked about food to be given a bowl of bread and the left over soup from the previous night. I refused this as again I never ordered this, and I did not want this.
20 minutes later they gave me a plate with left over rice and pasta, 2 pieces of cucumber a quarter of tomato and a shrivelled up piece of what I can only think was chicken again from the night before. Again I refused this as I never ordered this and did not want it. The food they gave me was definitely the food I ate the night before and I had also not chosen to eat this
I got a load of abuse and left the restaurant to go and order a food delivery so I could eat something of my choosing.
The breakfast is basic but adequate.
However if you are Arabic I witnessed myself as did other guests they were served different food at different times.
Each night I could smell lovely aromas of food cooking including fish but this was never offered to us UK or Europeans.
What is shown as an open terrace on photos of this hotel is not an open terrace it is closed and only used by the Arabic guests, the English and Europeans are not allowed to use this area where food is also served.
Other issues beyond the hotels control is the waste land. It is used for dumping rubbish and fires, and locals gather until 6/7am in the morning, so if you have a room that overlooks the waste land you can not open your windows at night due to fires, and noise.
I was woken most mornings at about 4am due to the noise.
This is not a normal half board restaurant.
If it was not for the half board situation this hotel would be perfect for a short holiday.
My advice is if you come here come either bed and breakfast or self catering.
If this hotel wants to expand to guests from the UK or EU they need to understand that these things are observed and that every guest should be given the same food choices. And if meal plans are offered UK and EU guests should be given a choice of food and not last nights left overs. As paying guests we should be able to choose what we eat and not be given the previous nights left overs.
I know this is what they do as everything they offered me on my 5th night was what I ate the night before when they had a buffet.

friendly staff but hotel is max worth 2 stars. room décor needs improvement it's quite old. average breakfast. no fridge in the room and no alcohol at the bar

Staff extremely polite and helpful, hotel is standard inside the room & is cleaned daily. Has a beautiful lobby and there's a lift. 10/15 min walk from the beach front, 5 min from a shop so a good location overall! ATM was machine right outside if needed too and a nightclub attached, which we couldn't hear any noise from during our stay. Not sure if the pool is used often and the restaurant was always quiet - food also alright. Would stay here again

This hotel was one of the weirdest ones i've done in most of europe and surrounding areas. dead quiet as of June Eid, literally not another soul used the pool and the resturant had 6-7 people in it at breakfast/dinner MAX.

loved the decor, staff very smiley and welcoming, tourist tax about 4 euro a day at reception (so nothing really), breakfast pastries + fruit, dinner is cooked per customer on demand but buffet on weekends.

if you actually complain about the location being too far to walk etc etc, u really need the exercise dude its not even 10 minutes to the sea lol...

a little pet turtle walks around the pool during the days, very cute

overall, fire af hotel with cheap pricing!

The bathroom need maintenance, floor need rugs, the rugs by the elevator need adjustment.

No hot water and don’t expect anything special for breakfast. Coffee is terrible .

Everything is dirty. It was a nightmare

Nice area of the city , the staff are great and helpful

The hotel is located about a ten minute, easy stroll away from the beach if you turn left or about the same if you turn right to the shopping/restaurant area. Be aware that it's a climb back; not terribly steep but would be an issue for someone with walking difficulties. Despite the loads of extremely negative reviews I read after booking here, I found the staff pleasant, helpful and courteous. I suppose you get what you give! The room was cleaned every day except Sunday with clean towels every day, whether needed or not. The small pool was adequate and a member of staff brought out a towel for you to use if you were going in. I read lots of complaints about "boring breakfasts" but while it was a continental style, there was good variation and plenty of everything. I think some people expect what they get at home while away, but as the old saying goes, "When in Rome ....." The hotel is rated as a 4star, but that does not mean the same as a 4 star in Britain. More like a 2/3 star here. Yes, the bathroom could do with the seals redone and such things but everything you need is there. The bed was hard, but that's personal preference anyway and the air-con was free. Unlike one reviewer who complained, I had no problem with insects! There were flies outside, but then, you'll find that everywhere in the world. There was no trace inside. There was no entertainent provided and like many places and restaurants, it was alcohol free. There are hotels that aren't as there are a few bars around down on the front. Not the Hilton by a long chalk, a bit basic but the entrance foyer was beautiful and relaxing with plenty of room to sit quietly and privately if you chose. There was nothing much wrong that spoilt my holiday there.

This hotel promises free cancellation but does not honour it. Very unfriendly and nothing like what is advertised. Extremely substandard. Rooms not cleaned, insects, faulty wiring, blocked fire exits, no amenities or shops nearby and staff extremely unhelpful.

Not even sure where to begin.

Firstly, my mood was off anyway because I booked an ocean view room. Pic attached is the "ocean view" from my room. It's as if the entire hotel complex was built on some industrial scrap yard and i'm not sure why they're promising an ocean view room when it literally is the complete opposite. Flying all the way from England and opening the curtains to that scenery certainly just made my jaw drop (not in a good way).

Secondly, they have a really strange food system. It's one thing that you cannot pay by card. I accepted that, not every country works like UK and I get that. They have this system where if you do not have cash you can pay later but the onus is on a particular waiter. So essentially, one day I did not have change and paid one of the waiters 200 Dirhams instead of 150 dirhams. Waiter promised me he would pay me the 50 next day, I said okay. Next day, he sees me again and tells me he is going to pay it and i'm like it's cool, whenever you get it, it's fine. Ends up that he's on leave on the weekend. So I ask his colleague and his response is "it's not my problem". If these people are the staff from the same organisation, then they have the same responsibility towards guests. On the day I was leaving, I told the reception about this and they just refused to pay and said next time I come they'll come a discount.... As if I would go back there LOL, which i'm sure they knew I would not.

Third thing, rude and misleading people in the restaurant. 1 or 2 waiters were nice people but others seem to have an attitude. Whenever i'd ask them to make something on the menu, they would pull faces and be like ohh just have something from the buffet it's fine without telling me I need to pay extra for it lol. The food was bland too but that's besides the point, if they had some basic hospitality , I would not be writing a review like this.

Fourthly, even when I would eat there would tend to be ants and other insects walking all over the tables. This did not happen once but multiple times.

Fifthly, there's no control on the scammer taxi drivers standing outside the hotels. Never go with these people if you do visit Agadir in general. I know this is not the fault of the hotel but it certainly just made things worse.

Swimming pool was barely even deep, it was like it was for kids.

The few good things were that the cleaner lady on the floor I was staying at was amazing and did an amazing job whenever she would clean it. She was an older woman who did not speak too much English but the way she left my room sparkling clean was definitely something I appreciated. One or two of the restaurant staff members were nice people.

It's ok. Not extremely clean but budget hotel.
Service ok and staff are very helpful.
Old hotel and building

Très bon séjour dans une belle ville l’hôtel est d’un très bon niveau . Bravo pour l’accueil , propreté et un très beau lieu

For a 4☆ hotel i expect good wifi signal.
This is my 3rd visit this year and on each occasion the wifi has been problematic.
I had to sit in the bathroom to get a decent signal.
Also,there was an alnight party at weekend with a lot of music.This is not acceptable.

Excellent base to enjoy Agadir.. Walking distance to great chic restaurants. Taxi to soook was 20dhr! Bottle of water less than one pence!

Stayed 10 days and everything fine.

Do not go to this hotel. Myself and my wife spent the worst week of our lives on holiday at this hotel. There are no bars or resteraunts for miles. The hotels in the middle of a derelict building site. Staff not helpful. Bar had no entertainment or alcohol. Beggers all around the hotel. Hotel is a dump. Avoid. Worst holiday of my life.