Holiday Inn Express and Suites Detroit North-Troy by IHG

Hotels
•
Holiday Inn Express
7.2 (330 reviews)
400 Stephenson Highway , Troy , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Jacuzzi
Good/healthy breakfast (pancakes noted)
Convenient location (close to events)
Helpful/friendly day staff
Rooms close together (convenience for groups)
Relaxing and comfortable (for some guests)
Cons:
Serious cleanliness issues (stains, blood, urine, bugs, hair, dirty floors)
Room condition problems (broken tiles, plumbing leaks, TV/door issues)
Missing bedding or bedding service failures (pull-out couch bedding not provided)
Pool uninviting
Breakfast supply issues (items ran out/not replenished)
Night staff unresponsive / poor night service
Perceived overpriced

Categories

Cleanliness
3.5
Multiple guests reported serious cleanliness problems: stained bedding (blood/urine), dirty floors, hair and dirty socks in rooms, small brown bugs on furniture, mold/mildew smell in shower—clear major deficiencies.
Service
9.3
Service is polarizing but often praised: several guests called out day staff as extremely helpful and friendly and noted accommodating staff at check-in; however, night staff were repeatedly reported as unresponsive. Overall frequently positive interactions justify a strong score.
Location
9.3
Location is consistently cited as a positive: multiple reviewers said it was close to events, convenient and worked well for their needs.
Room Quality
3.2
Room quality received many negative reports: broken tiles that move, plumbing leaks, non-working TVs/doors, missing bedding for pull-out couches, and general wear/stains—room condition is poor for multiple stays.
Amenities
8.3
Amenities are mixed but generally good: Jacuzzi is called out positively and breakfast/pancakes were enjoyed by some; the pool was described as uninviting and some breakfast items ran out, so amenities are above average but inconsistent.
Value for Money
6.5
Perceived value is slightly below average: one reviewer explicitly called the hotel 'way overpriced' while others did not mention price; cleanliness and room issues reduce perceived value.
Food and Beverage
8.5
Food/breakfast is often praised (healthy options, great breakfast, pancakes) but there were complaints about items running out (oatmeal not replenished)—overall generally positive with some supply issues.
Overall Experience
9
Overall impressions vary: several guests described a very good or enjoyable stay and praised staff/location/amenities, while a subset experienced severe cleanliness and room problems. The majority of non-cleanliness elements reported positively lead to a strong overall score despite notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Convenient Location
Conveniently located just off Interstate 75, this Troy hotel is 5 miles from shopping at Somerset Mall.

Modern Amenities
Each guest room boasts a 32-inch flat-screen TV with HBO, free Wi-Fi, a microwave, and a fridge.

Complimentary Services
Enjoy a daily continental breakfast, access to a heated indoor pool, a fitness centre, and on-site launderette facilities.

Book your stay at Holiday Inn Express and Suites Detroit North – Troy for a comfortable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

7.2
Based on 330 reviews
Cleanliness: 3.5
Service: 9.3
Location: 9.3
Room Quality: 3.2
Amenities: 8.3
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 9
C
Charmaine • couple • us
8
2026-11-01 • via Nuitee
R
Rodriguez • couple • us
10
2026-11-01 • via Nuitee
C
Cain • couple • us
9
2026-10-24 • via Nuitee
P
Pauline • extended_group • us
8
2026-10-19 • via Nuitee
S
Shanita • couple • us
10
2026-10-19 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-10-12 • via Nuitee
N
Norma • family_with_children • us
6
2026-10-07 • via Nuitee
C
Cha’Keya • couple • us
8
Pros:

Jacuzzi

Cons:

Breakfast

2026-09-17 • via Nuitee
P
Pradap • solo_traveller • in
9
It was a a very good experience to be there at Holiday Inn.
Pros:

Breakfast is good and found healthy

Cons:

-

2026-09-07 • via Nuitee
J
Jon • couple • us
3
Wont stay there again. We checked out early and went to a different hotel.
Pros:

location

Cons:

rooms had stains on bedding, floors were dirty
second room had a dirty sock, hair all over the bathroom floor and shower floor. Didnt look like it had been cleaned.

2026-09-03 • via Nuitee
J
Jodi • extended_group • us
8
Pros:

Nice and clean

Cons:

We had a suite with a pull out couch that didn’t have any bedding, we had to ask for all of it

2026-08-17 • via Nuitee
C
carlene • couple • us
8
I enjoyed my stay. We were very close to my event. I like it that the hotel has a noise ordinance after evening hours.
Pros:

The location was close to my event.

Cons:

The pool wasn’t inviting!

2026-08-17 • via Nuitee
R
Ronald • couple • us
2
2026-08-12 • via Nuitee
S
Sarah • extended_group • us
7
2026-08-10 • via Nuitee
J
Jennifer • solo_traveller • us
1
Blood and bugs
Pros:

I liked that the rooms were close to each other

Cons:

The rooms were dirty. The pull out mattress had blood and piss stains I asked for another mattress and was told nothing was available had to sleep with it flipped over on the coil side. Kept asking for comforters never received them. Before checking out I noticed that it was little brown bugs on the couch as well. The breakfast is set out at 6 am they ran out of oatmeal by 8:30 and said that they werent making anymore because by the time it would be ready breakfast would be over (10) never knew oatmeal took over an hour to make. The day staff is way nicer and accommodating than the night staff. Like they literally did nothing called the front desk over 5 times asking for comforters and being told they were on the way and never received them

2026-07-17 • via Nuitee
J
Jalisa • couple • us
8
2026-07-08 • via Nuitee
T
Tyreese • solo_traveller • us
10
2026-07-07 • via Nuitee
S
Shanell • solo_traveller • us
10
Pros:

Everything

2026-06-15 • via Nuitee
L
Lauren • solo_traveller • us
5
Pros:

Staff was extremely helpful and friendly. And the location worked for what I needed to do

Cons:

tiles in the bathroom were broken and moved when you stepped on them.. TV didn't work after an hour and the door had issues. It was way overpriced.

2026-06-12 • via Nuitee
F
Fiyona • solo_traveller • us
1
2026-06-05 • via Nuitee