Holiday Inn Express and Suites Detroit North-Troy by IHG

Hotels
•
Holiday Inn Express
8.4 (464 reviews)
400 Stephenson Highway , Troy , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and seamless check-in
Comfortable beds and spacious rooms
Good breakfast selection and coffee (pancakes praised)
Generally good location for guests' needs
Clean rooms reported by many guests
Helpful day staff and attentive front-desk on many stays
Cons:
Serious cleanliness incidents in some rooms (stains, bugs)
Night staff reported as unresponsive in some cases
Breakfast items ran out/ended earlier than advertised
Pool over-chlorinated/chemical balance issues causing illness
Maintenance problems (broken tiles, TV/door issues, plumbing leaks)
Thin walls/noise and occasional HVAC/temperature problems
Perceived as overpriced by some guests

Categories

Cleanliness
6
Multiple reviews report serious cleanliness problems (blood/urine-stained pull-out mattress, small brown bugs on couch, mold/mildew odor, crumbs/dirt under chairs). While some guests called rooms clean, recurring reports of stains and pests justify a reduced score.
Service
10
Service is a strong positive overall: numerous comments praise extremely helpful, friendly staff, seamless check-in, and great customer service. Note: a few reviews call out unresponsive night staff, but day staff and front-desk interactions are repeatedly lauded.
Location
9.2
Location is frequently mentioned positively ('location worked for what I needed', 'good location') and considered convenient for guests' needs, so this category is rated above average.
Room Quality
7.8
Mixed reports: comfortable beds and spacious rooms are noted, but there are multiple maintenance and room-quality issues (broken/moving bathroom tiles, malfunctioning TV/door, plumbing leaks, poor lighting, noisy HVAC and thin walls).
Amenities
8
Breakfast and coffee are praised and amenities are appreciated, but the pool had chemical balance issues that made guests ill and some breakfast items ran out; overall amenities are decent but inconsistent.
Value for Money
7.8
Perceived value is slightly below target: several guests felt the hotel was overpriced given the cleanliness/maintenance problems and occasional service lapses.
Food and Beverage
9.4
Breakfast receives strong positive feedback (great selection, loved the pancakes, good coffee), though occasional shortages (oatmeal, pancakes/syrup) and early running out are noted; overall F&B is a clear strength.
Overall Experience
9
Most guests report comfortable stays, friendly staff, good breakfast, and spacious rooms; however, significant negative incidents (severe cleanliness issues in some rooms, pool chemical problems) temper the experience for affected guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:49

Property Description

Convenient Location
Conveniently located just off Interstate 75, this Troy hotel is 5 miles from shopping at Somerset Mall.

Modern Amenities
Each guest room boasts a 32-inch flat-screen TV with HBO, free Wi-Fi, a microwave, and a fridge.

Complimentary Services
Enjoy a daily continental breakfast, access to a heated indoor pool, a fitness centre, and on-site launderette facilities.

Book your stay at Holiday Inn Express and Suites Detroit North – Troy for a comfortable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

8.4
Based on 464 reviews
Cleanliness: 6
Service: 10
Location: 9.2
Room Quality: 7.8
Amenities: 8
Value for Money: 7.8
Food and Beverage: 9.4
Overall Experience: 9
J
Jodi • extended_group • us
8
Pros:

Nice and clean

Cons:

We had a suite with a pull out couch that didn’t have any bedding, we had to ask for all of it

2026-08-17 • via Nuitee
C
carlene • couple • us
8
I enjoyed my stay. We were very close to my event. I like it that the hotel has a noise ordinance after evening hours.
Pros:

The location was close to my event.

Cons:

The pool wasn’t inviting!

2026-08-17 • via Nuitee
R
Ronald • couple • us
2
2026-08-12 • via Nuitee
S
Sarah • extended_group • us
7
2026-08-10 • via Nuitee
J
Jennifer • solo_traveller • us
1
Blood and bugs
Pros:

I liked that the rooms were close to each other

Cons:

The rooms were dirty. The pull out mattress had blood and piss stains I asked for another mattress and was told nothing was available had to sleep with it flipped over on the coil side. Kept asking for comforters never received them. Before checking out I noticed that it was little brown bugs on the couch as well. The breakfast is set out at 6 am they ran out of oatmeal by 8:30 and said that they werent making anymore because by the time it would be ready breakfast would be over (10) never knew oatmeal took over an hour to make. The day staff is way nicer and accommodating than the night staff. Like they literally did nothing called the front desk over 5 times asking for comforters and being told they were on the way and never received them

2026-07-17 • via Nuitee
J
Jalisa • couple • us
8
2026-07-08 • via Nuitee
T
Tyreese • solo_traveller • us
10
2026-07-07 • via Nuitee
S
Shanell • solo_traveller • us
10
Pros:

Everything

2026-06-15 • via Nuitee
L
Lauren • solo_traveller • us
5
Pros:

Staff was extremely helpful and friendly. And the location worked for what I needed to do

Cons:

tiles in the bathroom were broken and moved when you stepped on them.. TV didn't work after an hour and the door had issues. It was way overpriced.

2026-06-12 • via Nuitee
F
Fiyona • solo_traveller • us
1
2026-06-05 • via Nuitee
J
JOSE • family_with_children • us
10
Encantado
Cons:

Si

2026-05-25 • via Nuitee
E
Edgardo • couple • us
10
Pros:

Everything

2026-05-19 • via Nuitee
A
A • solo_traveller • us
8
2026-05-17 • via Nuitee
J
Jessley • solo_traveller • us
8
Pros:

Relaxing and comfortable

Cons:

Shower smelled like mold mildew

2026-05-08 • via Nuitee
A
Ashley • solo_traveller • us
5
Good.
Pros:

Breakfast

Cons:

Needs cleaning!!!

2026-05-08 • via Nuitee
M
Mohammed • couple • ca
9
Pros:

Clean, breakfast was great
Loved the pancakes
Friendly staff

Cons:

Room 317 has a plumbing problem
Something is wrong with sink
Walter was leaking

2026-05-07 • via Nuitee
D
Dannielle • extended_group • us
9
2026-05-04 • via Nuitee
M
Mohammed • family_with_children • ca
9
Everything from friendly staff, comfy bed and clean room, good breakfast made stay very comfortable
Pros:

Comfy beds
Clean room which is very important to me
Friendly staff

Cons:

Lighting is not very bright in king bedroom
First night room was too hot, did not sleep well

2026-05-04 • via Nuitee
T
Trisha • couple • us
10
2026-04-27 • via Nuitee
M
Michelle • family_with_children • us
7
Pros:

Staff was great

Cons:

Breakfast ended earlier than advertised-ran out of pancakes and syrup well before the advertised end time.

2026-04-24 • via Nuitee