Holiday Inn Express Manhattan Midtown West by IHG

Hotels
•
Holiday Inn Express
8 (2726 reviews)
538 West 48th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
7.46
Mixed reviews about cleanliness; some mentioned cleanliness issues with carpets.
Service
8.93
Staff were described as friendly and helpful.
Location
8.97
Location was praised for being quiet yet close to attractions.
Room Quality
7.92
Rooms were comfortable and adequately spacious.
Amenities
7.95
Amenities included free drinks and Dove toiletries, though some minor issues noted.
Value for Money
7.91
Good value for the price based on positive overall experience.
Food and Beverage
6.96
Breakfast was chaotic and had mixed reviews.
Overall Experience
7.93
Overall experience was positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:56

Property Description

Convenient Location
Situated in Hell’s Kitchen, just a short stroll from Times Square, the Holiday Inn Express Manhattan West Side offers easy access to top attractions and dining options in Manhattan.

Comfortable Accommodations
Each room features free Wi-Fi, cable TV, a work desk, and a coffee machine, ensuring a cozy stay for every guest. Additionally, the hotel provides a fitness center, business services, and on-site laundry facilities for convenience.

Nearby Attractions
Explore the nearby Intrepid Sea, Air and Space Museum, The Landmark Tavern, and other dining spots. With the Jacob K. Javits Convention Center, Columbus Circle, and Central Park in close proximity, there's no shortage of entertainment options.

Book now for a delightful stay at the Holiday Inn Express Manhattan West Side!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 62.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 2726 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
H
Hansoul • extended_group • us
6
2026-03-14 • via Nuitee
T
Tiffany L. • solo_traveller • us
8
I enjoyed my stay at Holiday inn Express. The receptionist at the front was so nice and helpful!
Pros:

I liked that I was able to open the sliding window for fresh air! Great views 😄

Cons:

The room was a little small, but very clean.

2026-03-14 • via Nuitee
C
Cecy • extended_group • us
9
2026-03-13 • via Nuitee
L
Laura • family_with_children • us
10
A great choice. Easy to access all parts of the city.
Pros:

The staff were absolutely amazing. Kind, caring and attentive.

Cons:

The main areas were a little dirty but it’s to be expected with the volume of people going in and out of the building

2026-03-13 • via Nuitee
P
PORET • solo_traveller • fr
7
2026-03-11 • via Nuitee
S
Sanha • solo_traveller • kr
10
2026-03-10 • via Nuitee
M
Maria Fernanda • couple • ar
6
2026-03-09 • via Nuitee
F
Fernanda • couple • us
7
2026-03-07 • via Nuitee
S
Shelbi • couple • us
10
2026-03-06 • via Nuitee
P
Panagiotis • family_with_children • us
7
Would happily go again if they don't raise price
Pros:

Room clean and well-equipped. Decent light.
Adequate staff to find someone when needed. All kind, helpful, discreet etc.
Outside room equipment in all other places were basic (eg some chairs in breakfast with tears on seating cushion, some a bit shaky) but nothing malfunctioning or making me feel worried. More of a thing that hit on the eye than actually reducing functionality. I put that on things I liked bcz the entire philosophy seemed to be focus-where-really-matters, save from the rest. Which is sth that ultimately pass to their clients as well given that it was a relatively affordable option in NYC and this was my main criterion to book. Still price seemed high for what it is but given location and exorbitant prices in Manhattan I give it a pass
Offered to store our luggage until the room is ready which is sth we think everyone values high.
Last, very good welcome cookies

Cons:

Breakfast was really average. No shortages but not big variety and, as usual I guess, when it comes to meat there was only bacon. Not even those fake sausages that other hotels provide. Anyways, not a big thing for me since had all the standard breakfast choices.
What was a big issue is that the milk they had in breakfast had actually gone bad. I told to the staff and they quickly removed it but replaced only 1 out of 4-5 bottles of milk that they had. Later I saw milk being delivered to the hotel so I thought that the main blame is to fall on the supply lines of the hotel. Still, staff should check before put it on the table for us.
Another serious thing was that although it was stated in their booking page that babies sleep for free when we requested a crib for a 1-year old baby after booking we were told "subject to availability". How then they expect a baby to sleep? In the bed?
Anyway, they did offer us a crib so I thing my critique here is that they must accept that if want to say babies free they need to secure a supply of a crib and communicate that certainty to the client bcz is a necessity. The other thing with the crib, was that it was rather short. And old but since I don't buy it I prefer to look the bright side of things and say "my baby enjoys a retro crib from some hospital of the 60s". But the size of it was sth serious. The baby could tightly fit but when stretched was hitting the sides. It woke up at night 2-3 times and we think that partly bcz of the short crib. The mattress had no issues.

2026-03-06 • via Nuitee
B
Brian • solo_traveller • us
10
Excellent, very clean , I was greeted by a very polite and professional staff
Pros:

Very clean and convenient to the venue I was going to that evening

2026-03-05 • via Nuitee
K
Knoblauch • solo_traveller • de
5
in Ordnung , aber der Preis zu teuer .
Pros:

bequemes Bett .

Cons:

die sperliche Aussicht , und dass keine Klobürste vorhanden war .

2026-03-05 • via Nuitee
G
Giovanni • couple • us
10
2026-03-05 • via Nuitee
J
Joselyne Nicole • couple • it
8
2026-03-04 • via Nuitee
Z
z • solo_traveller • us
8
2026-03-04 • via Nuitee
S
Simone C • family_with_children • us
8
Pros:

Hotel was clean and quite. Bonus: They had a proper breakfast.

Cons:

The location, For this particular stay it wasn't convenient to the places I need to visit.

2026-03-04 • via Nuitee
L
Lisset • family_with_children • us
3
2026-03-03 • via Nuitee
S
simao • solo_traveller • us
7
Pros:

Super

Cons:

Rien

2026-03-03 • via Nuitee
S
Sebastiano • solo_traveller • gb
8
Cons:

Breakfast

2026-03-03 • via Nuitee
A
ABOUBACAR DEREK • solo_traveller • us
8
very good and ill come back again
Pros:

staff and breakfast although it was cold inside my room and shower head wasn't easy to use

Cons:

shower and it was cold

2026-03-03 • via Nuitee