Holiday Inn Express Manhattan Midtown West by IHG

Hotels
•
Holiday Inn Express
8 (3028 reviews)
538 West 48th Street , New York , us
+1 212-582-0692

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Laundry
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
7.46
Mixed reviews about cleanliness; some mentioned cleanliness issues with carpets.
Service
8.93
Staff were described as friendly and helpful.
Location
8.97
Location was praised for being quiet yet close to attractions.
Room Quality
7.92
Rooms were comfortable and adequately spacious.
Amenities
7.95
Amenities included free drinks and Dove toiletries, though some minor issues noted.
Value for Money
7.91
Good value for the price based on positive overall experience.
Food and Beverage
6.96
Breakfast was chaotic and had mixed reviews.
Overall Experience
7.93
Overall experience was positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:56

Property Description

Convenient Location
Situated in Hell’s Kitchen, just a short stroll from Times Square, the Holiday Inn Express Manhattan West Side offers easy access to top attractions and dining options in Manhattan.

Comfortable Accommodations
Each room features free Wi-Fi, cable TV, a work desk, and a coffee machine, ensuring a cozy stay for every guest. Additionally, the hotel provides a fitness center, business services, and on-site laundry facilities for convenience.

Nearby Attractions
Explore the nearby Intrepid Sea, Air and Space Museum, The Landmark Tavern, and other dining spots. With the Jacob K. Javits Convention Center, Columbus Circle, and Central Park in close proximity, there's no shortage of entertainment options.

Book now for a delightful stay at the Holiday Inn Express Manhattan West Side!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 62.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
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Guest Reviews

8
Based on 3028 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
C
chiara • family_with_children • it
7
Accogliente, pulito, ma con camere piccole, comunque positivo
Pros:

Pulizia, accoglienza e colazione buone. La sala colazione è un po’ piccola ma abbiamo sempre trovato posto seduti aspettando appena qualche minuto.
Disponibilità dello staff a soddisfare anche la nostra richiesta di breakfast box quando l’abbiamo richiesto causa partenza molto presto per un’escursione.

Cons:

Avevamo prenotato una camera quadrupla vista città con 2 letti matrimoniali queen. La camera per 4 persone è piccola ma sopratutto non c’è lo spazio per tenere le valigie e per gli abiti c’è solo in piccola armadietto a 2 ante . Abbiamo dovuto disporre i vestiti in parte nell’armadio, in parte sul davanzale interno della finestra e nel piccolo comodino.

2026-08-21 • via Nuitee
V
Vianca • family_with_children • us
7
Cons:

The elevator takes for ever

2026-08-21 • via Nuitee
P
Patrick • family_with_children • fr
7
Pros:

literie, les attentions dans la salle de bain
emplacement correct
petit déjeuner correct
frigot dans la chambre

Cons:

chambre familiale trop humide et trop petite pour 3, rien ne sèche
pas assez de place dans la salle pour le petit déjeuner

2026-08-20 • via Nuitee
J
Johanna • solo_traveller • do
9
Agradable
Pros:

Incluir el desayuno disminuye el estrés del día a día, su bañera al terminar el día era un momento bastante agradable, muy buena vista a la cuidad

Cons:

Nadie ayuda con las maletas y no hablaban español, poco espacio en las habitaciones, no tenía microondas en la habitación ni cafetera

2026-08-20 • via Nuitee
J
Jarocka • family_with_children • gb
7
Pros:

Location

Cons:

Breakfast

2026-08-19 • via Nuitee
K
Karen • extended_group • us
8
Only there to sleep so hotel was clean and comfortable.
Pros:

Beds were comfortable, and the room was clean.

Cons:

Long wait for elevators, breakfast room was over crowded. Everything was small.

2026-08-19 • via Nuitee
C
Coralitaylis • family_with_children • us
10
2026-08-18 • via Nuitee
M
Melanie • extended_group • us
8
Buen trato al cliente.
Pros:

Me gustó el trato y la amabilidad de los recepcionistas. Además que se encontraba cerca a varios puntos turísticos de New York.

Cons:

Me hubiera gustado más variedad de frutas en el desayuno.

2026-08-18 • via Nuitee
S
Sara • solo_traveller • it
8
2026-08-16 • via Nuitee
M
Maura • family_with_children • it
2
Non i ritornerei e non lo consiglio
Pros:

Poco o nulla unico aspetto positivo la posizione

Cons:

Sala colazione da incubo troppo piccola per il numero eccessivo di ospiti com’era troppo piccolo e datata per 4 adulti anche bagno piccolo

2026-08-15 • via Nuitee
J
Jiří • family_with_children • cz
2
Pros:

Ничего. Но выжить было возможно.

Cons:

При попытке поменять комнату с одной постелью на комнату с двумя, мне предложили отменить резервацию, за которую уже было заплачено, без возврата денег и потом зарезервировать другую комнату. Платить 2 раза я не хотела.

2026-08-15 • via Nuitee
L
lukasz • solo_traveller • pl
8
2026-08-14 • via Nuitee
D
Douglas • family_with_children • br
10
2026-08-14 • via Nuitee
M
Mattia • couple • it
9
Perfetto per Manhattan
Pros:

Struttura pulita e accogliente, letti comodi, dimensioni della stanza giuste. Ai piani alti bellissimo panorama. Persone gentili ed ospitali.

Cons:

La colazione niente di che. Ma da italiano me lo aspettavo

2026-08-13 • via Nuitee
P
Pinheiro • extended_group • pt
2
bastante desiludida
Cons:

Boa tarde, fiz a reserva no hotel em questão para 4 pessoas. Devido a um imprevisto uma das pessoas não pode ir e solicitei ao hotel um ajuste do valor a pagar. O hotel refere que essa situação tem de ser falada no booking. Ate ao momento não tive qq resposta do booking, e informo que o quarto de hotel não estava preparado para 4 pessoas, quando reclamei deram.me lençóis na minha mão para ser eu a fazer a cama do sofa cama, o quarto era nitidamente pequeno para o numero de pessoas. Quando tentei fazer a cama do sofá cama, abrindo o mesmo,  reparo que na posição em que estava batia na cama não sendo possível abri lo. Tive de ir novamente a recepção e exigir a funcionária que me mandou fazer a cama que não conseguia abrir a cama. Só assim se dignou a ir ao quarto e com a nossa ajuda tivemos de mudar a disposição do sofá cama. Penso que não é difícil compreender o grau de insatisfação relativamente a esta situação que também foi reportada ao hotel. O quarto não estava de todo adaptado para 4 pessoas, caso tivéssemos ido os 4.

2026-08-11 • via Nuitee
M
Mary • couple • us
10
Close enough to gran central and within the walking distance to go to popular places on the city while also being clean,
Pros:

It was a great location and on a quiet street , close to the hustle and bustle, but quiet enough to feel calm.

Cons:

There really wasn’t much that I didn’t like. Any problems that I needed to address were promptly resolved.

2026-08-11 • via Nuitee
R
Razak • solo_traveller • us
10
2026-08-11 • via Nuitee
B
Ben Eli • solo_traveller • il
6
Cons:

חדרים ממש קטנים ומיקום מרוחק

2026-08-10 • via Nuitee
D
docros • solo_traveller • it
7
Il mio soggiorno a NYC
Pros:

La pulizia giornaliera della camera, l'efficienza dello staff.

Cons:

L'area riservata alla colazione era inadeguata perché troppo piccola con posti a sedere insufficienti e ammassati.

2026-08-10 • via Nuitee
P
PHILIPPE • family_with_children • gf
8
Bon rapport qualité prix mais le personnel doit faire un effort de service
Pros:

Quartier très sympathique qui nous permet d’être proche de la population. Idéal pour découvrir NYC à pied en bus et en métro.

Cons:

Personnel un pas toujours sympathique

2026-08-09 • via Nuitee