Holiday Inn Express Manhattan Midtown West by IHG

Hotels
•
Holiday Inn Express
8 (3051 reviews)
538 West 48th Street , New York , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
7.46
Mixed reviews about cleanliness; some mentioned cleanliness issues with carpets.
Service
8.93
Staff were described as friendly and helpful.
Location
8.97
Location was praised for being quiet yet close to attractions.
Room Quality
7.92
Rooms were comfortable and adequately spacious.
Amenities
7.95
Amenities included free drinks and Dove toiletries, though some minor issues noted.
Value for Money
7.91
Good value for the price based on positive overall experience.
Food and Beverage
6.96
Breakfast was chaotic and had mixed reviews.
Overall Experience
7.93
Overall experience was positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:56

Property Description

Convenient Location
Situated in Hell’s Kitchen, just a short stroll from Times Square, the Holiday Inn Express Manhattan West Side offers easy access to top attractions and dining options in Manhattan.

Comfortable Accommodations
Each room features free Wi-Fi, cable TV, a work desk, and a coffee machine, ensuring a cozy stay for every guest. Additionally, the hotel provides a fitness center, business services, and on-site laundry facilities for convenience.

Nearby Attractions
Explore the nearby Intrepid Sea, Air and Space Museum, The Landmark Tavern, and other dining spots. With the Jacob K. Javits Convention Center, Columbus Circle, and Central Park in close proximity, there's no shortage of entertainment options.

Book now for a delightful stay at the Holiday Inn Express Manhattan West Side!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 62.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 3051 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
J
Joy • family_with_children • ca
10
Pros:

Travelling from Toronto Canada its a nice location just walk from times square and other spots. Breakfast is okay as well. Staff were nice.

2026-10-13 • via Nuitee
C
Cendy • extended_group • us
10
2026-10-12 • via Nuitee
E
Emanuel Phillip • couple • br
9
Muito boa.
Pros:

A localização é muito boa, poucos minutos de caminhada até o metrô, Times Square e outros.
Quarto legal, café da manhã ok.

Cons:

Tv antiga e ar-condicionado barulhento.

2026-10-11 • via Nuitee
J
Johnson • extended_group • gb
9
Very happy with my stay at Holiday inn. Fantastic location for Times Square and good price.
Pros:

Location was good. Very close to Times Square. It was 15 minutes walk to Times Square.

2026-10-10 • via Nuitee
C
Cory • solo_traveller • ca
9
Pros:

Location

Cons:

Price

2026-10-09 • via Nuitee
D
Denise Manns • extended_group • de
9
Top als Hotel vor der Kreuzfahrt Peer 88
Pros:

Das Hotel ist perfekt für eine anschließende Kreuzfahrt von Pier 88. 2-3 vom Pier entfernt und keine 10 Minuten zum Times Square. Frühstück hat reibungslos funktioniert. Super war, dass wir sowohl bei der Anreise vom Check in als auch bei der Abreise die Koffer kostenlos im Hotel lassen konnten.

Cons:

Natürlich sind die Zimmer nicht sehr groß, aber für 1-2 Nächte vollkommen in Ordung. Die Preise in Manhattan sind leider recht hoch.

2026-10-08 • via Nuitee
M
Mary • couple • us
5
This was a good location in Hells Kitchen and walking distance to Museum of Modern Arts
Pros:

Room was clean. Bed was comfortable. Check in was easy and they held on to luggage if room wasn’t available so you could go about town.

Cons:

Coffee was scalding hot.

2026-10-08 • via Nuitee
R
Renata • solo_traveller • us
6
2026-10-08 • via Nuitee
A
ashit • couple • in
8
Nice stay
Pros:

Location

Cons:

Lifts are very slow with long waiting , breakfast area gets very crowded

2026-10-08 • via Nuitee
D
debbi • extended_group • co
7
Buenas camas
Pros:

La atención del lobby al ver personal 24 horas y el servicio de toallas fue bueno

Cons:

Tuvimos un problema con el sink y dijeron enviarían a mantenimiento pero nunca fueron y realmente nos bañamos los dientes y el agua seguía posada la verdad eso terrible y no solucionaron

2026-09-19 • via Nuitee
I
isabel • extended_group • us
5
Given what I paid, I'd rather go to another hotel.
Pros:

Location is fine.

Cons:

Location is fine, it looks like the hotel is in repair because it was a scaffold around the entrance.
The room was small.
They didn't clean the room on the first day because I didn't know you have to let reception know to have it done every day.
The quality of the breakfast was not good. The breakfast room was very small with not enough tables for so many people.

2026-09-19 • via Nuitee
K
Katherine • solo_traveller • us
1
Awful, I only needed a room for one night.
Cons:

I was out on the ground floor. It is literally a basement and the sink is so tiny. Te toilet was running water when I came in. There’s practically no sheets on the bed unless it’s paper. Also, such a weird shower for an ada room. And the towel they give you could cover one leg. It also smells really bad and you can hear everything from the window to outside. It’s not worth more than $200 a room for a building in Manhattan. It is also in the corner so if you are going to the train you have to walk down the street with your luggage to find a taxi.

2026-09-17 • via Nuitee
C
chiara • couple • it
8
Impegnativo ma bellissimo
Pros:

La pulizia e lo spazio della camera.

Cons:

La colazione non era molto varia e con spazi non sufficienti per tutti gli ospiti.

2026-09-16 • via Nuitee
A
Antonios • solo_traveller • gr
6
Many things to improve. Cleaning staff was great, though.
Pros:

The beds were comfortable and the cleaning staff was great and effective.

Cons:

The breakfast is a nightmare. I didn't bother going downstairs a second morning. Chaos, loads of people, no tables, etc. The reception staff was not polite at all but adequate, at least . All vending machines were out of order. Elevators require long waits.

2026-09-16 • via Nuitee
S
Serena • solo_traveller • it
8
Pros:

Pulizia, camera abbastanza spaziosa e colazione buona.

2026-09-15 • via Nuitee
L
Lizbeth • family_with_children • us
8
Overall was ok but not great
Pros:

It was Clean

Cons:

The staff promised to change me to another room up and it never happened. Even if I asked every day, they still didn’t have a room for me. And I booked my room with many time in advance.

2026-09-13 • via Nuitee
M
Mauricio • extended_group • co
8
Bien
Pros:

Limpio y cómodo

2026-09-13 • via Nuitee
R
Rincon • solo_traveller • us
9
2026-09-12 • via Nuitee
L
Lina • family_with_children • ca
8
Pros:

Location.

Cons:

Small room and Overpriced.

2026-09-10 • via Nuitee
G
Gustafson Jr • couple • us
10
Enjoyable. Clean room. Nice breakfast. Friendly staff.
Pros:

Clean

Cons:

Good location

2026-09-10 • via Nuitee