Holiday Inn Express Manhattan Midtown West by IHG

Hotels
•
Holiday Inn Express
8 (2726 reviews)
538 West 48th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
7.46
Mixed reviews about cleanliness; some mentioned cleanliness issues with carpets.
Service
8.93
Staff were described as friendly and helpful.
Location
8.97
Location was praised for being quiet yet close to attractions.
Room Quality
7.92
Rooms were comfortable and adequately spacious.
Amenities
7.95
Amenities included free drinks and Dove toiletries, though some minor issues noted.
Value for Money
7.91
Good value for the price based on positive overall experience.
Food and Beverage
6.96
Breakfast was chaotic and had mixed reviews.
Overall Experience
7.93
Overall experience was positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:56

Property Description

Convenient Location
Situated in Hell’s Kitchen, just a short stroll from Times Square, the Holiday Inn Express Manhattan West Side offers easy access to top attractions and dining options in Manhattan.

Comfortable Accommodations
Each room features free Wi-Fi, cable TV, a work desk, and a coffee machine, ensuring a cozy stay for every guest. Additionally, the hotel provides a fitness center, business services, and on-site laundry facilities for convenience.

Nearby Attractions
Explore the nearby Intrepid Sea, Air and Space Museum, The Landmark Tavern, and other dining spots. With the Jacob K. Javits Convention Center, Columbus Circle, and Central Park in close proximity, there's no shortage of entertainment options.

Book now for a delightful stay at the Holiday Inn Express Manhattan West Side!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 62.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 2726 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
K
Kamal • solo_traveller • us
2
2026-04-11 • via Nuitee
M
Melissa • solo_traveller • us
2
It was so depleting and not as advertised terrible
Pros:

Nothing it was covered in scaffolding hard to find, overcrowded and filled with construction above and below me and outside

Cons:

The fitness center was mostly dirty and broken
A set of 2 pair leggings were stolen from my belongings while I was out of the room for a few hrs. The breakfast was ravaged by the huge school kids group whom were lined up thru the lobby the entire time. The quiet hours were not even acknowledged I was woken up 5x by guests in the hallway slamming doors. The vending machine on the floor was sold out. I had to search for a operating one with water in it from floor to floor and there was constant construction both above me below me and outside even though upon checking in I was assured I was on the top floor. No sleep just little cat naps between disasters. The heater in the room was completely off and since the staff had called me back screaming and accusing me of being rude the evening before there was no way I was letting them in alone the second evening. To only be credited one night is ridiculous and the entire staff should be ashamed of themselves for how poorly they treated the hotel and guests

2026-04-11 • via Nuitee
A
Alexandros • family_with_children • gr
8
2026-04-11 • via Nuitee
S
Scott • couple • ca
1
Cons:

There was ongoing construction and we were not informed when we booked. Also very noisy young kids running the halls late at night.

2026-04-10 • via Nuitee
S
SILVIA • family_with_children • it
8
2026-04-10 • via Nuitee
L
Leticia • extended_group • us
1
Extremely tight room
Pros:

Staff was nice and welcoming

Cons:

I booked a room for 3 people but the sofa bed available in the was the worst ever! I couldn’t even open it because there wasn’t enough room!! (See picture) so they sent someone to help and they literally had to REARRANGE the whole entire room, move ALL the furniture around just to open it. You cannot advertise this room for 3 people, the space is ridiculous!! The mattress was too thin and I could feel the springs during the night, I could barely sleep. Also, there was a big school group in our floor and they were extremely loud even on quiet hours. They were extremely disturbing after midnight, waking up me and family that came from Brazil for the first time, definitely not a great experience in NYC. I don’t understand why they couldn’t put us in a different floor if there was such a big (loud) group together. Definitely too expensive for this poorly experience. I’ve stayed in multiple (cheaper) hotels in NYC before and this one was by far the worst! I would not recommend this place and I’ll never stay there again!

2026-04-09 • via Nuitee
K
Kenya • family_with_children • us
2
The hotel was not comparable to the amount of money I paid to stay there.
Pros:

I was extremely disappointed with the “breakfast buffet” offered during my stay. To be honest, calling it a buffet is misleading. Both mornings I went down expecting a decent variety of options, but instead found the area nearly empty.
There was no juice available at all, which is a basic expectation for any hotel breakfast. Even more surprising, there were only about three food items to choose from—and those options were unappealing and poorly presented. The selection felt more like an afterthought than a service for guests.
Overall, the breakfast experience lacked variety, quality, and any sense of care. It certainly did not live up to what most people would expect from a hotel buffet. I would strongly recommend the hotel either improving this offering or being more transparent about what guests can expect.

Cons:

The hotel was in the middle of renovation and this was happening as early as 7 am on our second morning of our stay. This greatly affected our sleep as we prepared to drive 8 hours home! None of the drink machines were working, the elevators were slow, and the hotel is across the street from a homeless shelter.

2026-04-09 • via Nuitee
A
Alves Machado Tavares • couple • br
10
Perfect
Pros:

Achei incrível, cama confortável e espaçosa, ar condicionado ótimo e o aquecedor também, tinha sabonete líquido para o corpo, para as maos, locao hidratante, shampoo e condicionador.

Cons:

Um pequeno detalhe no chuveiro, achei a força da água fraquinha, mas nada de mais também. Mesmo assim tudo foi ótimo

2026-04-08 • via Nuitee
G
Gina • family_with_children • us
10
I’m back soon
Pros:

Excellent

Cons:

Everything’s ok

2026-04-08 • via Nuitee
E
Evgenii • solo_traveller • ru
3
2026-04-08 • via Nuitee
D
Daiana • couple • ar
5
Cons:

El hotel estaba lleno de jovenes en un viaje de estudio. Era imposible desayunar tranquilos. Incluso una madrugada corrian por los pasillos riendo y gritando.

2026-04-08 • via Nuitee
J
Jacob • solo_traveller • us
7
Pros:

Location was great, clean rooms, friendly staff.

Cons:

Only 2 elevators and they were very slow

2026-04-08 • via Nuitee
R
Rojas • family_with_children • us
9
2026-04-08 • via Nuitee
F
Flores • family_with_children • us
10
2026-04-08 • via Nuitee
A
Anita • family_with_children • us
6
2026-04-05 • via Nuitee
A
ABOUBACAR DEREK • solo_traveller • us
9
My day was great and I like the place just it wasn’t easy to take a shower and my room was cold also otherwise I’ll defi
Pros:

Very nice place and breakfast was great

Cons:

Shower heads complicated to use

2026-04-02 • via Nuitee
J
Jose B • couple • us
8
Pros:

BREAKFAST VERY POOR,

2026-03-31 • via Nuitee
A
andrea • family_with_children • de
7
2026-03-31 • via Nuitee
A
Amel • extended_group • fr
10
Pros:

Le petit dej
Le personnel

2026-03-30 • via Nuitee
M
Marcin • extended_group • pl
8
Hotel idealny do zwiedzania.
Pros:

Lokalizacja

Cons:

Śniadanka i windy. T

2026-03-30 • via Nuitee