Holiday Inn Express & Suites Utica by IHG

Hotels
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Holiday Inn Express
8.8 (385 reviews)
23 Wells Avenue , Utica , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.26
Some remarks about cleanliness issues in the workout room and general areas.
Service
9.73
Consistently noted as friendly and helpful throughout the reviews.
Location
9.27
Good location noted for its quietness and proximity to amenities.
Room Quality
8.72
Rooms described as clean, comfortable, and spacious.
Amenities
8.25
Average amenities, with suggestions for improvement in the gym and pool.
Value for Money
8.71
Generally considered fair for the quality provided.
Food and Beverage
8.76
Breakfast received mixed reviews, but overall decent.
Overall Experience
8.73
Positive experiences highlighted, making it a recommended option.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:27

Property Description

Convenient Location
Located just half a mile off Interstate 90 and in close proximity to Utica College, the Holiday Inn Express & Suites Utica offers easy access to major attractions and educational institutions in the area.

Modern Amenities
Each room is equipped with a flat-screen cable TV, microwave, refrigerator, tea/coffee-maker, and an en suite bathroom. Stay connected with free Wi-Fi throughout the hotel, and take advantage of the fitness center, business center, and 24-hour reception.

Nearby Attractions
Explore the nearby Utica Zoo and SUNY Institute of Technology, both just a short drive away from the hotel.

Experience comfort and convenience at the Holiday Inn Express & Suites Utica. Book your stay now for a memorable trip!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 385 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.27
Room Quality: 8.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
N
Nicole • family_with_children • us
9
Pros:

The area was good

2026-05-03 • via Nuitee
L
lyndadonigianm • Family
10
Most impressive breakfast!
Pros:

This was the best food that we’ve tasted on our trip for breakfast. I was very impressed. My mother was impressed and she normally complains about stuff so that’s a good one and then we met Shirley to tellher that it was delicious and that we were very impressed and then she impressed us. Thank you so much for having great service and great food.

2026-04-28 • via Tripadvisor
H
Heidi • family_with_children • us
7
Cons:

There was dust all over the tv stand. Hair in the bathtub… the sink wouldn’t drain properly or the tub, and the sink handles were dirty not cleaned…

2026-03-15 • via Nuitee
P
Päivi • family_with_children • fi
10
Pros:

Todella ystävällinen henkilökunta, hyvä vaihteleva aamupala rauhallisessa ja viihtyisässä tilassa.Kävelymatkan päässä kaupungin keskustasta ja rautatieasemasta. Paljon ruokapaikkoja ihan lähietäisyydellä.

2026-02-27 • via Nuitee
E
Eboney • solo_traveller • us
10
2026-02-14 • via Nuitee
P
Patricia • couple • us
10
Pros:

It was very clean and very centrally located

2026-01-19 • via Nuitee
Y
Yelena • couple • us
8
Good place
Pros:

N/A

Cons:

Price

2026-01-19 • via Nuitee
S
Susan • extended_group • us
8
great value for money
Pros:

great breakfast. hot foods were served. Peter at service desk was very friendly and kind.

Cons:

it was a little noisy in our room from the kids shouting and running next door.

2026-01-19 • via Nuitee
B
Brandi • couple • us
10
Great place to stay for the night in a good location
Pros:

The outdoor bbq area was great to eat at and the room was spacious, clean and comfortable.

2026-01-19 • via Nuitee
S
Saroeun • family_with_children • ca
5
Cons:

la chambre reservé n'était pas conforme à la réservation pour 5 personnes
nous avons payé pour une chambre 5 places et nous nous sommes retrouvés avec un lit d'appoint dans une chambre de 4

2026-01-19 • via Nuitee
E
Erin • couple • us
5
Was comped for the first night due to disturbance which I thanked front desk. Peter was very helpful.
Cons:

Bathroom had consistent hairs on floor even though I had left a note in the room, Shower smelled moldy, carpet was not vacuumed, Keurig coffee’swere not replenished sufficiently, sheets were not changed. Breakfast lacked hardboiled eggs despite saying eggs on the cooler. Oatmeal would be a nice alternative. On the First night hockey players made obnoxious noise from 11-12:30 had to call front desk twice before noise ended.

2026-01-14 • via Nuitee
B
Brandon • couple • us
10
2026-01-02 • via Nuitee
B
Ben • family_with_children • us
10
2025-12-29 • via Nuitee
C
Corey • family_with_children • au
7
Excellent option with kids
Pros:

The staff were friendly and helpful.

2025-12-26 • via Nuitee
C
Cheryl • family_with_children • us
10
Pros:

This is the most wonderful Holiday Inn I've ever stayed at. The staff amazing everything was perfect!! Peter is adorable

2025-12-22 • via Nuitee
T
Tina • family_with_children • us
10
2025-12-20 • via Nuitee
W
wgallaway1118 • Family
2
Management Issue
Pros:

My experience with the hotel management (Peter) was not great at all. I went to get breakfast with my 14yo son in the dining area of the hotel around 7am. At that time I used the remote that was left under the TV to change the channel to Fox news being my son and I were the only people there having breakfast until our group of about 30 people joined soon after. This TV was used by us the night before without issue. Thats when Peter came in and told me I CAN NOT watch a news station and we can only watch the weather. I was very taken back by this and I asked why is the remote left under the TV for guests if we can't watch what we want? His response was we have to many issues with news stations being on. Jeep in mind it was only my son and I at that time and our group joined us shortly after. Not 1 person outside our group was there from the hotel other than Peter (Management) that had an issue with the TV being on a news station (Fox/News max). I asked him if this is a hotel policy or a management policy. He stated it's his policy. I will no longer ever stay at one of these hotels again. It's a shame being I'm traveling and stay in hotels almost every weekend traveling with my sons hockey team. Peter refused to change channel and took the remote out of the lobby. I decided to not engage in any further conversation with Peter because his stance on politics was clear to me, and I can tell it's something he most likely takes to heart. I'm not that crazy to care enough but however I wanted to write this review so others know what there dealing with at this location.

2025-11-01 • via Tripadvisor
M
MARGARET • couple • us
7
2025-10-11 • via Nuitee
P
Pamela • partner
8
Pros:

We stayed one nite on our way home from our east coast vacation. The room was okay, but it was very loud when doors closed close to our room. Breakfast was good.

2025-10-06 • via Nuitee
J
Jason
10
Pros:

Was good

2025-10-02 • via Nuitee