Holiday Inn Express & Suites Utica, NY

Hotels
•
Holiday Inn Express
8.2 (294 reviews)
23 Wells Avenue , Utica , US
+1 315-724-2726

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / excellent front desk service
Convenient location near highway, restaurants and canal walk
Comfortable beds and strong showers
Many rooms noted as clean
Quiet property / low occupancy during some stays
Good value for the price
Cons:
Inconsistent housekeeping; reports of dust, crumbs and even blood on sheets
Breakfast inconsistent: limited selection, poor eggs/sausage, disposable utensils
Single elevator can be a concern
Some rooms lack adequate light-blocking drapes; hallway by pool can be slippery
Occasional inattentive or distant staff interactions

Categories

Cleanliness
6.5
Mixed reports: many guests found rooms perfectly clean, but several strong complaints (dust, crumbs under TV, blood on sheets) indicate inconsistent housekeeping and occasional very poor cleanings.
Service
9
Generally praised: staff repeatedly described as helpful, friendly and accommodating (noted excellent front desk service and quick assistance). A few isolated reports of inattentive interactions.
Location
9
Widely noted as convenient: right off the highway, near restaurants and canal walk; many guests cited the location as a major positive.
Room Quality
8.5
Mostly positive: comfortable beds and strong showers frequently mentioned; some guests reported issues with pillows, feeling springs, stray hairs, and light-blocking drapes missing.
Amenities
7.8
Basic but functional: pool available and often quiet, wifi and elevator present (single elevator noted as a concern), breakfast area minimal — overall adequate for the hotel's tier.
Value for Money
8.8
Good value: several guests commented the room quality and cleanliness (when clean) were excellent for the price and called the stay 'awesome for the money'.
Food and Beverage
7
Mixed breakfast experience: pancakes and coffee received praise, but eggs, sausage and limited selection (plus disposable cutlery/plates) were frequent complaints.
Overall Experience
9
Generally positive overall: frequent praise for staff, cleanliness (in many stays), comfort and location leading many to say they'd return, though a minority of severe negative cleanliness/service incidents lowered consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Location
Located just half a mile off Interstate 90 and in close proximity to Utica College, the Holiday Inn Express & Suites Utica offers easy access to major attractions and educational institutions in the area.

Modern Amenities
Each room is equipped with a flat-screen cable TV, microwave, refrigerator, tea/coffee-maker, and an en suite bathroom. Stay connected with free Wi-Fi throughout the hotel, and take advantage of the fitness center, business center, and 24-hour reception.

Nearby Attractions
Explore the nearby Utica Zoo and SUNY Institute of Technology, both just a short drive away from the hotel.

Experience comfort and convenience at the Holiday Inn Express & Suites Utica. Book your stay now for a memorable trip!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 294 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 7.8
Value for Money: 8.8
Food and Beverage: 7
Overall Experience: 9
K
Keith • solo_traveller • us
9
Everyone was helpful and everything was clean and comfortable
Pros:

Staff was supportive. Room was excellent. Shower had super water pressure. Breakfast was good, especially the pancakes

Cons:

Consider a little later check out time than 11.

2026-09-17 • via Nuitee
C
Carol • family_with_children • us
10
2026-09-13 • via Nuitee
J
John • solo_traveller • us
10
I will stay here again
Pros:

The staff was very friendly. Even found my Rewards Number and added points. The breakfast was tasty. The room was clean, bed was comfortable, good hot water. Restaurants nearby. Canal walk was nice.

2026-09-05 • via Nuitee
J
John • couple • us
8
2026-09-04 • via Nuitee
L
Leah • solo_traveller • us
6
2026-09-04 • via Nuitee
W
William • extended_group • us
8
2026-08-31 • via Nuitee
H
HOWK • couple • us
8
2026-08-25 • via Nuitee
S
Sean • extended_group • us
10
Very nice staff breakfast could be a lot better eggs were terrible as was the sausage. Overall clean and quick
Pros:

Great location

2026-08-20 • via Nuitee
W
Willis • solo_traveller • us
8
Pros:

Rooms were very clean and beds comfortable

Cons:

The hallway from swimming area to elevator was very slippery and wet . Need to find a way to keep that area dryer
Also there needs to be drapes that close as the lights from thruway or big factories (not sure) but they were shining in all night and then the early morning sun.

2026-08-20 • via Nuitee
G
George • solo_traveller • us
2
Cons:

Room was FILTHY! Dust, dust balls, crumbs under TV. All the wood was covered in dust as though the room hadn't been cleaned in weeks...Absolutely gross!!
Will sleep in my car before staying there again!!

2026-08-15 • via Nuitee
D
D9101TBsherrym • Couples • Grand Rapids, Kent County, Michigan
8
Best front desk service
Pros:

Stayed here on our way through on a road trip back from Maine to Michigan. Convenient location right off the highway. Requested and received an 3rd floor room and it was overlooking part of what I think was a harbor. Aging motel, but mostly clean (spotted a couple stray hairs in the tub and one on the bathroom floor). We’ve stayed in several places on this road trip and this was by far the best front desk service. Even though they were short a staff person and Jon was doing double duty, he was very personable and friendly and accommodating.

2026-08-13 • via Tripadvisor
F
Frances • extended_group • us
7
It was fair.
Pros:

Convenient location

Cons:

Free breakfast was very minimal. Room was not dusted well.

2026-08-06 • via Nuitee
K
Kelly • couple • us
6
It was ok for one night
Pros:

Hotel staff were nice. We overslept and they gave us some breakfast for the road

Cons:

There was blood on my sheets. Pillows and bed were not very comfortable. I could feel the bed springs and the pillows were flat

2026-08-03 • via Nuitee
K
Kelly • couple • us
10
Friendly, clean !
Pros:

Everything

Cons:

N/A

2026-07-25 • via Nuitee
O
Omer • couple • us
9
2026-07-25 • via Nuitee
T
Tracey • family_with_children • us
9
Very good hotel and staff
Pros:

Breakfast was efficient and the location was excellent

Cons:

The single elevator was concerning, but that is not an easy upgrade!

2026-07-14 • via Nuitee
E
Emily • couple • us
10
Thanks so much to the amazing staff. We hope to be back next year!
Pros:

The location was convenient and the rooms were perfectly clean. The staff was welcoming and friendly. The breakfast for boilermaker runners was a great addition!

Cons:

Nothing, it was perfect!

2026-07-13 • via Nuitee
T
Tara • solo_traveller • us
7
10yrs Birthday pool/sleepover party
Pros:

I liked how quiet and empty it was. I saw very few people during the stay. I also lived that no one ever came to the pool but my room, (3 girls age 10 and myself. They had a great time.

Cons:

I didn't like how the staff were, no conversations just her is your room keys the wifi.....etc, when I attempted to chat the guy was far to busy on the computer to give a response. In the morning at exactly 1102am a manager came to my room for trekking me It was time to leave. Which I was well aware of due to the cleaning staff huffing and puffing outside my door. During the stay I saw not 1 single staff unless I went to the front desk. The girls were definitely loud at times, very loud. No issues on that. And no issues with the smoke from the birthday candles on the cake.

2026-07-01 • via Nuitee
J
Jerald • couple • us
10
Muy limpio
Pros:

El ambiente limpio todo bien

2026-06-30 • via Nuitee
C
Craig • couple • us
9
2026-06-29 • via Nuitee