Holiday Inn Express & Suites Cross Lanes by IHG

Hotels
•
Holiday Inn Express
8.7 (297 reviews)
410 New Goff Mountain Road , Charleston , US
+1 304-769-5818

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent breakfast and coffee
Very clean rooms
Comfortable rooms and strong shower pressure
Convenient highway access
Family-friendly environment
Cons:
Road to hotel has potholes / can be dangerous
Perceived as overpriced or steep
Limited fitness facilities (no weights)
Small, noisy pool area
No hot tub
Mini refrigerator not sufficiently cold
Beds are high for some guests

Categories

Cleanliness
9.6
Multiple reviewers repeatedly noted 'very clean' rooms and overall strong housekeeping; high cleanliness throughout stay.
Service
10
Exceptional front-desk and kitchen staff repeatedly praised (helpful, friendly, babysat guest's dog, warm greetings) indicating outstanding service.
Location
7.5
Mixed signals: convenient highway on/off access noted, but several guests called the access road dangerous or full of potholes and initial location awkward.
Room Quality
9
Rooms described as clean, comfortable, good size, strong shower pressure; minor issues noted (beds are high for some guests).
Amenities
8
Excellent breakfast and coffee availability; limited fitness equipment, small/noisy pool area, occasional elevator outage and no hot tub noted.
Value for Money
7
Several guests felt the price was steep or overpriced for what was offered despite good amenities and service.
Food and Beverage
9
Breakfast repeatedly described as excellent with a wide selection; kitchen and coffee praised.
Overall Experience
9.5
Many guests called the stay beyond expectations, pleasant, and would return; overall very positive experience driven by service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Location
Situated just off Interstate 64, the Cross Lanes Holiday Inn Express offers easy access to Charleston city centre and the Charleston Civic Center, perfect for both leisure and business travelers.

Modern Amenities
Guests can enjoy complimentary Wi-Fi, a refreshing indoor pool, a well-equipped fitness centre, and a convenient business centre during their stay at the Holiday Inn Express & Suites Cross Lanes.

Comfortable Rooms
Each room at the hotel features a flat-screen cable TV, a work desk, and the option for a relaxing spa bath in select rooms, ensuring a comfortable and enjoyable stay for all guests.

Book your stay at the Cross Lanes Holiday Inn Express & Suites now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Guest Reviews

8.7
Based on 297 reviews
Cleanliness: 9.6
Service: 10
Location: 7.5
Room Quality: 9
Amenities: 8
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.5
K
Kelly • solo_traveller • us
10
It was wonderful!
Pros:

The staff at the front desk were phenomenal. I had my Shih Tzu puppy with me, and the ladies at the front desk babysat my dog while I was able to unload my luggage and take it to my room. They also played with him later that night for a minute when I brought him back down to the lobby. They were so helpful and sweet!

2026-10-29 • via Nuitee
M
Micheal • family_with_children • us
10
2026-10-15 • via Nuitee
M
Michael • couple • us
1
Neither Booking.com nor the hotel staff was able to deal with my questions.
Pros:

Ok

Cons:

Ok

2026-09-14 • via Nuitee
W
William • extended_group • us
10
2026-09-08 • via Nuitee
W
Wheeler • extended_group • us
10
It was great!! Will be back!!
Pros:

The breakfast was good!! A lot of different items to choose from! Staff was very friendly, professional, and helpful!! Room was clean, inviting and comfortable!!

Cons:

No hot tub, but wasn't a deal breaker..little steep on price but not awful, location at first but got use to it!

2026-08-26 • via Nuitee
S
Susan • family_with_children • us
8
Pros:

Very friendly staff, clean rooms

Cons:

The beds are too high. Difficult to get in and out of.

2026-08-07 • via Nuitee
M
Marilyn • family_with_children • us
10
Great place.. great breakfast.. friendly staff 😊
Pros:

Very clean

Cons:

Nothing

2026-07-20 • via Nuitee
M
Michael Warren • solo_traveller • us
10
2026-07-20 • via Nuitee
S
Sean • family_with_children • us
8
it's a comfortable hotel. the great coffee machine and breakfast almost made it seem worth the price
Pros:

great breakfast. nice size room. carpeted floors (even in stairwells) added comfort.

Cons:

Pool room was small and very loud with noisy kids even after quite hours. One of 2 elevators was out of order some of the time. The price probably should have been lower. I noticed there was at least one conference room and a conference in session (even though it was 8:15pm! Once I saw that, I started to think the price for my "family stay" was high because the hotel at least partially prices based on "business travel," and businesses generally have more money to toss toward things.

2026-07-17 • via Nuitee
F
fhall28 • solo_traveller • us
7
Family Reunion
Pros:

It's a family friendly premise. The staffs were great.

Cons:

The have mini refrigerator that won't be frozenl off my ice cream.

2026-07-13 • via Nuitee
T
Taylor • solo_traveller • us
10
Pros:

Excellent breakfast, convenience, friendly staff, nice rooms.

2026-07-05 • via Nuitee
B
Brenda • couple • us
9
Nice stay but overpriced
Pros:

Coffee available at all hours. Thd breakfast was excellent.

Cons:

The road to the hotel was full of potholes.

2026-07-01 • via Nuitee
E
Edwina • solo_traveller • us
10
Pros:

2nd time staying here, and enjoying it very much

2026-06-23 • via Nuitee
Z
Zachary • solo_traveller • us
10
2026-06-19 • via Nuitee
B
Brooke • family_with_children • us
10
2026-06-11 • via Nuitee
C
Collins • solo_traveller • us
9
Pros:

Very clean and bed was very comfortable! Shower pressure was great. Room was a great size.

Cons:

Fitness facility was only ellipticals. No weights.

2026-06-06 • via Nuitee
E
Edwina • solo_traveller • us
10
Pros:

Greeted with such warmth by front desk, and other employees. Definitely a very pleasant stay ☺️

2026-05-27 • via Nuitee
V
Valerie • solo_traveller • us
10
Pros:

I can't say a bad thing about our stay, from the phone call before we got there to the morning we left, everyone was amazing.

2026-05-26 • via Nuitee
J
John • couple • us
10
Hotel was good and the staff friendly. Road to the hotel was very concerning to me.
Pros:

The room, staff and kitchen staff were great. The road leading up to the hotel was terrible to the point it was dangerous.

Cons:

Front desk and kitchen staff were very friendly and helpful.

2026-05-22 • via Nuitee
M
Miles • extended_group • us
10
2026-05-20 • via Nuitee