Holiday Inn Express & Suites Cross Lanes by IHG

Hotels
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Holiday Inn Express
8.8 (409 reviews)
410 New Goff Mountain Road , Cross Lanes , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Noise from neighboring rooms
Inaccurate description of amenities

Categories

Cleanliness
8.81
The room was very clean and had a pleasant smell.
Service
9.28
Staff were friendly, accommodating, and remembered previous guests.
Location
9.12
Convenient location close to freeway and dining options.
Room Quality
8.27
Comfortable but some complaints about bed comfort and noise.
Amenities
8.1
Hot tub not available as advertised; issues with pool temperature.
Value for Money
8.76
Standard quality for this hotel tier.
Food and Beverage
9.31
Breakfast was consistently praised for quality and variety.
Overall Experience
8.78
Most guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:05

Property Description

Convenient Location
Situated just off Interstate 64, the Cross Lanes Holiday Inn Express offers easy access to Charleston city centre and the Charleston Civic Center, perfect for both leisure and business travelers.

Modern Amenities
Guests can enjoy complimentary Wi-Fi, a refreshing indoor pool, a well-equipped fitness centre, and a convenient business centre during their stay at the Holiday Inn Express & Suites Cross Lanes.

Comfortable Rooms
Each room at the hotel features a flat-screen cable TV, a work desk, and the option for a relaxing spa bath in select rooms, ensuring a comfortable and enjoyable stay for all guests.

Book your stay at the Cross Lanes Holiday Inn Express & Suites now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 409 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.12
Room Quality: 8.27
Amenities: 8.1
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 8.78
E
Elise • solo_traveller • us
10
Loved This Hotel
Pros:

The hotel environment was clean and welcoming. My room was clean, well-stocked, and very comfortable. The staff members were wonderful. The woman at the front desk was cheerful and attentive. The house cleaning staff acknowledged me every time I saw them in the hall. The breakfast staff were also very attentive. The woman restocking the food made sure to tell everyone to let her know if they need anything at all and even offered me a paper bag to take things with us. The breakfast contained a large variety of food and drinks, and the hot foods rotated daily. I highly recommend staying at this hotel.

2026-04-29 • via Nuitee
C
Cindy • family_with_children • us
8
Good
Pros:

Pool

Cons:

Fire alarm at 4:30 am

2026-04-26 • via Nuitee
S
Shelly • solo_traveller • us
10
Pros:

Quiet and clean

2026-04-24 • via Nuitee
R
Ronelle Weeks • family_with_children • us
8
2026-04-21 • via Nuitee
D
Deborah • couple • us
10
2026-04-21 • via Nuitee
M
Maria • couple • us
10
2026-04-17 • via Nuitee
S
Shelly • solo_traveller • us
10
Pros:

Very quiet and comfortable

2026-04-16 • via Nuitee
S
Sabreena • family_with_children • us
6
2026-04-04 • via Nuitee
M
Mark • solo_traveller • us
9
Pros:

The breakfast was excellent. The facilities were nice and the staff helpful.

Cons:

Why the pet fee is $60 per pet when there was no damage or excess wear and tear to the room.

2026-03-29 • via Nuitee
C
Chelsey • family_with_children • us
10
This hotel exceeded our expectations! The ladies at the front desk were outstanding.
Pros:

The front desk staff goes above and beyond!!! The breakfast was amazing and lots of options. The pool was nice and clean. The room was clean and spacious!

2026-03-26 • via Nuitee
W
William • solo_traveller • us
9
Pros:

Very friendly staff. Good clean facility.

Cons:

Charge for pet after I arrived, with no notice at time of booking. Website said pet friendly, but no notice of extra charge until I was at the hotel.

2026-03-16 • via Nuitee
F
Faye • solo_traveller • us
10
I would definitely stay there again. Also a casino is close by.
Pros:

Close to highway but tucked in a quiet location.

Cons:

The road is in need of repair

2026-02-27 • via Nuitee
A
Anthony • family_with_children • us
10
2026-02-27 • via Nuitee
V
Vincent • family_with_children • us
10
2026-02-26 • via Nuitee
D
dena • couple • us
1
Cons:

There was no running water. We had to leave and find another place to stay.

2026-02-26 • via Nuitee
B
Brittany • couple • us
9
Will definitely stay again.
Pros:

Extremely nice, friendly & fun staff (shout out to Emily- you’re awesome girllll!) Breakfast was SO good! Building very clean. Comfy beds & pillows!

2026-02-14 • via Nuitee
1
1014pritt • family_with_children • us
10
2026-02-11 • via Nuitee
A
Amy • couple • us
10
I will stay there again
Pros:

Everything

Cons:

Nothing

2026-01-24 • via Nuitee
O
Olivier • couple • us
9
Pros:

Great breakfast (compared to the ‘usual’ choice)

2026-01-23 • via Nuitee
D
Diana • couple • us
9
2026-01-20 • via Nuitee