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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Wheelchair accessible
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Snack bar
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Vending machine - drinks
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Indoor pool
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Sun loungers or beach chairs
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location and Amenities
Located in Brockport, the Hampton Inn is just a short drive from the Greater Rochester International Airport and the picturesque Hamlin Beach State Park. With free Wi-Fi and a complimentary continental breakfast, guests can start their day right.
Relaxation and Recreation
Guests can unwind in the indoor pool, stay active in the fitness centre, or catch up on work at the 24-hour business centre. The hotel offers a perfect blend of relaxation and productivity for all types of travelers.
Comfortable Rooms and Modern Features
Each room at the Hampton Inn Brockport is equipped with modern amenities including a flat-screen cable TV, free toiletries, a desk, and a coffee machine. The comfortable accommodations ensure a pleasant stay for every guest.
Book your stay at Hampton Inn Brockport for a memorable and convenient experience.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
It was clean. The staff was friendly and efficient. The TV was not working in our room. I called the desk and they came to see what was wrong. When they couldn’t fix it. They changed our room. I was happy with how promptly they solved the problem.
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Came for the hot tub because they don’t have one at best western. Paid a little more and no hot tub. Should have been told when booked
Remote was missing from the room, condescending response from front desk. Brought up a new remote and said this may not work, and if it doesn’t were fully booked so we don’t have any more. AC was not working in room, again said no rooms available. No one at the front desk in the morning during check oyt to discuss with
The people, the fluffy pillows and bed, the pool, it wasn’t wild and loud
They stated they were under maintenance I’m not sure what that entails but unfortunately we did get some speed bumps
- TV not really working. Kept losing signal for periods of time.
- Under the sink had some garbage
- There was a contact and something random under the table in the corner. So it made me think it wasn’t thoroughly cleaned.
- The AC fan did not work properly. It is connected to the wall device but no matter which one we tried, it still didn’t work properly to set the fan. The AC itself worked.
- Only one garbage bin was lined and I did not notice if there were any to line the cans.
The biggest pain was the TV LOL
Good location with clean facilities.
I chose to book this Hampton Inn because of the many positive reviews, but unfortunately my entire stay was a major disappointment from the moment I checked in until the day I left.
Upon arrival, I was assigned a room that had not even been cleaned or prepared for a guest. I had to contact the front desk, and they moved me to another room. Unfortunately, the problems continued — the TV and the in-room safe were both not working. I reported the issues to the front desk before leaving for the day and was assured that someone would come to fix them while I was out. When I returned, neither issue had been resolved, and I had to contact the front desk again the following day. Eventually, maintenance came by and informed me that the TV issue could not be fixed, although they were able to get the safe working.
The housekeeping service was another major disappointment. Before leaving one morning, I called the front desk to request fresh towels and was instructed to leave the used towels on the floor so housekeeping could replace them. When I returned, there had been no housekeeping service at all — no fresh towels were provided, and the used towels were still sitting exactly where I had left them. I had no choice but to go to the front desk myself to request clean towels.
The issues extended beyond the room. The fitness center had 3 out of 6 cardio machines out of order, and the water cooler in the gym had no water available for my entire stay.
The breakfast service was also unacceptable. The hot breakfast buffet was advertised to begin at 6:00 AM, but even at 6:45 AM there was still no hot food available. After waiting, we eventually gave up and left.
Throughout my stay, I spoke with several staff members who were apologetic and acknowledged the problems. I was told that a new management team had taken over about two weeks ago and that things had been declining since then. Other guests also mentioned similar complaints about the property. When I asked the front desk when management would be available so I could discuss my concerns directly, no one seemed to know.
The staff did assure me that my concerns would be forwarded to management and that a manager would contact me. I will update this review if I receive any follow-up, but based on this experience, I cannot recommend this property at this time.
A hotel stay should not involve repeatedly chasing staff for basic room functionality, clean towels, working facilities, and advertised amenities.
Austin was fantastic. The beds were great.
For a renovated hotel that just officially reopened - the wall paper in the bathroom should not be pulling from the wall. There was an issue with the keys not staying active. We returned to the desk multiple times for keys. The one desk person -Leila was rude to guests, rude to other staff members, and bad mouthed the manager.
Clean floors, use of the pool and hot tub comfortable bed
I had no bottom sheet on my bed so I had to call the front desk to put a sheet on it. We had no ice cooler so I had to carry my cup over to get ice. The hot tub did not work the first night we were there we complained and finally worked the second night. our shower was taped, so the shower head was pointed at the back wall was hard for me to take a shower.
Always clean.
Beautiful
Close to where we were going
Price seemed pretty high to brockport
Breakfast was OK. I liked the coffee bar with the 4 different options.
On the second day, only our bed was made by housekeeping; the bathroom was not cleaned. On the third day, nothing was done in our room; bed not made & bathroom not cleaned. It was 8:15 pm by the time we got back that third evening. I went to front desk, but the woman just told me to let manager know in morning (which would be when we were checking out). I had to get a box of tissues from her as we were totally out. When checking out, I told the manager about this, & she said they were short-staffed & that is why room wasn't cleaned/ only every other room was cleaned. Considering how many rooms had DND signs on their doors, seems as though could have done our room. She also said if we had let them know, they would have made sure our room was cleaned. Since we didn't know beforehand our room wasn't going to be cleaned, how could we let them know?? We left at 8 in the morning & weren't back till about 8:15 at night. there certainly wasnt anyone there at night to clean. It really is unacceptable that we weren't given a credit. Part of the room rate is having daily housekeeping. We shouldn't have had to pay full price. If they were short staffed, then they had a lot less labor costs overall.
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