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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Supervised childcare/activities
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Stylish Rooms and Convenient Location
Experience comfort and convenience at Hilton Garden Inn Hanoi, centrally located in Hanoi. Enjoy stylish air-conditioned rooms with free Wi-Fi, flat-screen TV, and mini refrigerator. Explore nearby attractions like the Hanoi Opera House and Hoan Kiem Lake.
24-Hour Fitness and Dining Options
Stay active at the 24-hour fitness centre or unwind at the on-site restaurant and bar offering international and local specialties. Grab snacks at the Pavilion Pantry or opt for room service. With amenities like a business centre and front desk, your needs are covered.
French Quarter Charm and Easy Access
Immerse yourself in the charm of Hanoi's French Quarter with tree-lined boulevards and sidewalk cafes. Benefit from the hotel's proximity to the Hanoi Train Station and Noi Bai International Airport for a seamless stay.
Book your stay at Hilton Garden Inn Hanoi for a memorable experience!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
Location in the centre of the old quarter was perfect for trip pick ups. Breakfast was excellent, the rooms were comfortable with the city view room being quiet and we did not hear the traffic outside. Staff were very pleasant and helpful. Would recommend this to anyone staying in Hanoi.
Nothing
Close to place of work. That’s all.
Cockroach in the room
breakfast spread was very limited Orange juice was canned & NOT freshly Squeezed , Location was v good. at this price point they should have more spread
breakfast
Location and staff
Breakfast and cleanliness
Tiện lợi cho xe đưa đón . Gần các quán ăn
L'amabilité du personnel , le calme ( quartier des ambassades et double vitrage ), l'emplacement est idéal pour ne pas subir le brouhaha de la vieille ville qui n'est qu'à un quart d'heure à pied et de surcroit le trajet est plaisant ( batiments , boutiques..).
Le petit déjeuner est parfait.
Pas de piscine mais il y a tant à faire dans la charmante ville d'Hanoï.
This was my first visit to Hanoi, and it followed the passing of my grandmother. I reached out to the hotel before arrival to share the significance of this journey, and the response from the team immediately reflected sincerity and care. Sylvia extended a thoughtful upgrade gesture after understanding the personal context of my trip.
Front Office engagement was consistently warm and attentive. Thuy ensured clear communication regarding payment links and follow up arrangements. Sylvia engaged personally and made the stay feel intentional. At check out, Nhi handled the departure smoothly despite simultaneous guest arrivals. The Housekeeping team maintained high standards throughout. Duy responded promptly when I requested additional items and delivered them to my room swiftly, reflecting efficiency and attentiveness. Sun’s efforts demonstrated quiet diligence and attention to detail. Hieu ensured that my luggage was sent up to my room promptly upon arrival, which added to a seamless check in experience. Toan and Quynh Anh welcomed me warmly at breakfast and were attentive and professional throughout. Chef Hang thoughtfully prepared the hot soup dish fresh, which added a comforting touch to the dining experience. I would also like to extend my appreciation to Vu Hoai Thu, Assistant Front Office Manager, for her steady leadership. That level of coordination amongst the teams reflects structured leadership and a strong service culture.
What stayed with me most was the tone of hospitality. My stay took place during Tet Festival, a period when occupancy is typically high and staffing demands can be challenging. Despite this, the team remained efficient and attentive. During a season of reflection, Hilton Garden Inn Hanoi felt like my first home in the city. I am grateful to the entire team and look forward to returning to Hanoi.
Overall, it was a great experience.
Everything you need is in one location: an excellent restaurant with a wide range of international and Vietnamese options, a spa on the 11th floor, and a very smooth reception process—check-in and check-out were quick and easy. The rooms were very clean and well maintained, though they will likely benefit from an update within the next few years.
The spa ( Alba Spa) offers many packages (massage and cosmetic treatments), and it’s spotless. The therapists were professional throughout.
I also used the on-site luggage storage while traveling for two weeks, then returned to Hanoi before my flight back to Europe—no issues at all.
Breakfast was very good, plenty of Vietnamese and international choices, a different soup every day, and a cook who makes excellent omelets.
The hotel is located in a nice area, very close to other restaurants, shops and caffe. The breakfast was good and staff serving very professional. The cleaning staff was very nice, leaving us different written notes in the room which made us smile every day. Very very human and touching.
The hotel has an odd smell from the carpets and old furniture. The bath is small and the distance between the toilet and the shower is really limited. Old and dirty room carpets, with blocked windows - obviously a hotel in need of renovation. We booked a superior room cathegory but it did not meet our expectation so we asked to have a room change. Unfortunately the reception staff just told us they are booked out and then never came back or checked in with us. Then they avoided us completely. The hotel restaurant (where we wanted to eat upon arrival) had a powerful smell of chlorine so we decided to go somewhere else instead... The hotel blocked a large sum of money (over 500 euro) on our card for more than 1 month. I would not recommend it.
Very friendly staff and clean room. Great breakfast and washing machine and dryer for guests to use. Only slight negative is it’s a little walk from the hotel to the lake and historical part of the city.
Buffet
Restaurante
飯店人員都很親切 早餐好吃 有免費的洗衣機烘衣機可以使用超級棒
飯店比較老舊 比較有味道 房間內的設備大多比較舊 床被乾淨但床有點睡塌了 應該要換新
La cuisine est excellente ! Le personnel est serviable et efficace.
Nous avons demandé une chambre triple, mais on a eu une chambre double avec extra bed, qui est moins confortable. Et puis on a dû changer de chambre quand on a prolongé notre séjour.
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