Hampton Inn Thomson

Clean

Location was very convenient, all of the staff were very friendly, very positive attitude, and very accommodative

Cleanness

⭐⭐⭐⭐⭐ Excellent Stay at Hampton Inn Thomson, GA

I cannot say enough good things about our stay at the Hampton Inn in Thomson, Georgia. From the moment we arrived, the staff treated us with professionalism, kindness, and genuine care.

I had accidentally made a mistake with my reservation through Booking.com, but the hotel personnel went above and beyond to help resolve the issue and adjust my reservation. Their willingness to assist and ensure everything was handled correctly made a stressful situation much easier.

The hotel itself was exceptionally quiet, clean, and comfortable, which made for a very relaxing stay. Every staff member we encountered was friendly, courteous, and focused on providing excellent customer service.

To top it all off, after I checked out, I realized I had mistakenly left my work shirt behind. The front desk took the time to call me and let me know they had found it. That level of honesty, attention to detail, and care for their guests is rare and greatly appreciated.

I highly recommend Hampton Inn Thomson, GA, to anyone looking for outstanding customer service, a comfortable stay, and a staff that truly cares about their guests. We will definitely stay here again!

Anthony Brown

The staff was very professional and helpful.
Savannah at the front desk was great!

IF I could give this place a ZERO I would !!
This location was not only unprofessional, but deeply discriminatory. I arrived with a confirmed reservation paid for through CRS Housing, yet from the moment I walked in, I was treated differently than the white guests checking in before me. The front desk employee greeted them warmly, but when it was my turn, her entire demeanor changed — no greeting, no courtesy, just immediate hostility. The difference in treatment was obvious, and it set the tone for what became a clear case of racial profiling.

She repeatedly insisted my card was “declining,” even though the incidentals had already been charged. I attempted to show her the transaction on my account, and she refused to look, raised her voice, and became confrontational. When I asked for the manager’s contact information, she slammed his business card on the counter instead of handing it to me respectfully.

Instead of resolving the issue, she escalated the situation by calling the police on me — a paying guest — simply for asking for clarification and proper service. I was then banned from the property based on false accusations, including claims that I threatened her. These accusations were completely untrue. My 17‑year‑old, who never even stepped out of the car, was also falsely mentioned in her story.

When I attempted to speak with the manager, he repeatedly cut me off and hung up on me instead of listening. The entire situation was mishandled, disrespectful, and rooted in bias. No guest should ever be treated this way, especially when they have done nothing wrong.

I will not be returning to this location, and I strongly urge corporate to investigate the conduct of the staff involved.

Was constantly harassed about my dog barking during daylight hours. Door closure unit fell off door due to poor maintenance. Blamed it on me and is now charging me for the damages.

Rokm was very spacious and very clean