Fairmont Makati

Hotels
•
Fairmont Hotels & Resorts
9.2 (874 reviews)
1 Raffles Drive, Makati Avenue , Manila , ph

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Old carpet smell

Categories

Cleanliness
8.28
The hotel’s carpet smells very old.
Service
9.75
Staff was warm, attentive, and always smiling, providing exceptional service.
Location
9.79
Good location with plenty of restaurants and shopping malls in walking distance.
Room Quality
9.24
Rooms were cozy, spacious, and well maintained, offering a comfortable stay.
Amenities
9.27
The hotel features good amenities including a spa and breakfast selection.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
8.78
Good breakfast selection with an Indian counter.
Overall Experience
9.75
A truly memorable stay with exceptional hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:23

Property Description

Luxurious Accommodations
Fairmont Makati, nestled in the heart of Makati Central Business District, offers contemporary rooms with an exclusive Pillow Menu for personalized comfort. Each room provides stunning city views, modern amenities, and elegant marble bathrooms with complimentary bath essentials.

Convenient Location
Within walking distance to Greenbelt and Glorietta Malls, Fairmont Makati is also close to Ayala Museum and SM Makati, making it an ideal choice for shopping and exploring the city. With Ninoy Aquino International Airport just a 30-minute drive away, the hotel's location is perfect for both business and leisure travelers.

Exceptional Services
From the outdoor swimming pool and well-equipped gym to the 24-hour front desk assistance and tour desk for travel arrangements, Fairmont Makati ensures a seamless stay. Indulge in international cuisines at Spectrum or savor delicious pastries at Café Macaron, promising a delightful culinary experience.

Experience luxury and convenience at Fairmont Makati. Book now for an unforgettable stay.

Important information:

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly contact the hotel directly prior to arrival to process the request.

Complimentary breakfast for children ages 5 years old and below when accompanied by an adult staying at the property. Applicable breakfast charges may apply for children ages 6-12.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MNL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for ₱ 2,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 874 reviews
Cleanliness: 8.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.75
U
Uday • couple • in
10
2026-05-12 • via Nuitee
K
Khamosh • solo_traveller • id
9
Pros:

Everything

Cons:

Nothing

2026-05-07 • via Nuitee
A
Argelene • family_with_children • ae
10
2026-05-04 • via Nuitee
M
Marvin • couple • gb
10
Excellent!
Pros:

Very nice hotel, good location, breakfast buffet was very good.. also very helpful staff.
Had help from a particular staff member when checking in who went above board and would definitely choose to stay here again.

Cons:

N/A

2026-05-03 • via Nuitee
M
Margaret • couple • nz
10
2026-04-29 • via Nuitee
H
Hsiang Chih • family_with_children • tw
6
Cons:

空間配置，空調溫度，浴室隔間方式，都有點問題

2026-04-27 • via Nuitee
S
samuellec2017 • Family
2
Selective Service
Pros:

I stayed here recently for my school prom. While the room was clean and the amenities were nice, the service was a huge letdown.

We were told to expect a discount or upgrade as students of my school, but the front desk flat-out denied it. What made it worse was seeing classmates who booked the same dates get upgrades. When we asked why, the staff gave us conflicting excuses about 'membership' and 'availability'—even though we checked in earlier than the other group and neither of us had any membership status.

It honestly felt like the staff was picking and choosing who gets good service. It’s disheartening to feel treated differently at a hotel that’s supposed to be 'prestigious.' I’ve seen other reviews mentioning this exact same issue, so it clearly wasn’t just us.

Management really needs to fix how they train their staff and make sure they’re actually following through on the promos they promise. Not the kind of experience I expected at all.

2026-04-23 • via Tripadvisor
Z
Zoran • solo_traveller • si
9
lepo
Pros:

Raznolikost ponudbe

Cons:

Niso mi še poslali računa po elektronski pošti, kot so obljubili na zoran.lazukic@profil.si

2026-04-21 • via Nuitee
2
266maritaq • Family
10
Customer service is unmatched
Pros:

I’ve stayed many occasions at Fairmont and never disappoint. The customer service here is exceptional. On our recent visit, the service was personable and the staff made you feel very special. Special shoutout to the ladies in Erika, Marian and Pauline (Writers Bar Team) for their hospitality and attentiveness.
Goes without saying, the amenities are beautiful. The atmosphere is calming and relaxing. We stayed at Raffles so the rooms were spacious, clean and comfortable.
Location wise, very convenient to shopping centres, restaurants and only 15 minutes from NAIA airport.
Overall, Fairmont is always the choice for myself and family for our stay in Manila.

2026-04-20 • via Tripadvisor
J
Jestine • couple • ph
10
2026-04-15 • via Nuitee
T
Tushar • family_with_children • in
10
2026-04-15 • via Nuitee
T
Thierry • couple • fr
9
2026-04-12 • via Nuitee
L
LOURDES • solo_traveller • us
5
I may consider staying elsewhere next time, especially for better value and convenience.
Pros:

* Friendly and accommodating staff - The staff were consistently friendly and polite, and the night manager handled concerns very well.
* Clean and well-maintained environment - The lobby has a nice open-concept design that feels fresh and upscale.
* Comfortable bed - The bed was very comfortable, which made the stay pleasant overall
* Late checkout accommodation (very helpful)

Cons:

* Better staff training on room features - they were not very informative, especially when it came to explaining room features like lighting and controls.
* Clear communication (especially dining inclusions) -A waitress mentioned alcohol was included, but later clarified only sangria was included—not wine. This felt misleading and disappointing
* Improve lighting system usability - Lighting system was confusing, with no clear way to control individual lights
* Fix maintenance issues before guest check-in - bathtub drain did not work, charging pad not working and other charging outlets are not so visible
* Better value for price - while it meets expectations in some areas, it doesn’t fully match the price point compared to other luxury hotels. especially, Initially assigned corner room had a strong lingering odor in the hallway

2026-04-10 • via Nuitee
A
Agnes • extended_group • ph
10
2026-04-09 • via Nuitee
C
corelio • Family • Montreal, Quebec
10
Great Stay
Pros:

Very nice hotel. The staff is incredibly courteous and helpful — truly an army of people making sure everything runs smoothly. The room was very comfortable, and the breakfast was excellent, with plenty of options for both Western and Asian tastes. Lots of variety and everything well prepared.

2026-04-03 • via Tripadvisor
Y
Yasser • couple • sa
10
Pros:

موقع ممتاز قريب من الأسواق والمطاعم وغرف واسعه وهدوء وراحه اعجبتني فيه

2026-04-02 • via Nuitee
S
Sophie • couple • ie
10
A little bit of perfect
Pros:

Everything was perfect. Complimentary upgrade to a suite was amazing. Butler service, clean room, amazing amenities and beautiful breakfast

2026-03-31 • via Nuitee
N
Nicole • solo_traveller • gb
10
Topnotch hospitality 10/10
Pros:

Went during Manila Pen Show/overnight layover to Cebu. The staff went above and beyond to make sure you have a memorable experience. From check in to check out, everything was smooth and efficient. Very thoughtful staff. They truly made our stay so memorable and they were the ones that stood out to me. The pool was great too! Will definitely come back again.

Cons:

I wish the breakfast buffet had a wider selection & a la cart was a bit underwhelming.

2026-03-28 • via Nuitee
H
harveycamposano • Family • Quezon City, Metro Manila, Luzon
10
Best Buffet in Makati
Pros:

Everything from the help of Ms Sherlyn until the table and food preparation was perfect. The food, diverse as it may be, was well thought-of and very delicious.

The only comment about the food I have is that the Beef Carving (Sirloin) should be cooked medium rare first, not medium already because there are some people like me who want our beef Medium Rare in doneness.

2026-03-27 • via Tripadvisor
D
Dreamer20211160922 • Business • Singapore
10
Great concierge
Pros:

Recently stayed at Fairmont Makati and I have to give special recognition to KC from the concierge team.
His service was truly outstanding and warm, professional, and incredibly attentive.

He went above and beyond to make sure everything was seamless, and his recommendations and assistance made a real difference to our stay.
KC is a true asset to the hotel and sets a high standard for hospitality. Thank you for making our experience so memorable!

2026-03-27 • via Tripadvisor