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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Lift / Elevator
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Facilities for disabled guests
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Front desk (limited hours)
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Free wired internet
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Covered parking
Review Highlights
Categories
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Property Description
Convenient Location
Situated just 19 km from Port Columbus International Airport, the Courtyard by Marriott Columbus New Albany offers easy access for travelers. The McCoy Center for the Arts is also just a short 5-minute drive away, providing entertainment options for guests.
On-Site Dining and Amenities
Guests can indulge in American cuisine at The Bistro for breakfast and dinner, without having to leave the hotel premises. The property also boasts a fitness center for those looking to stay active during their stay, along with a meeting space for business travelers.
Nearby Attractions
Conveniently located near the Easton Town Center Mall and Ohio State University, guests have plenty of options for shopping and exploring nearby. Whether for business or leisure, the Columbus New Albany Courtyard offers a comfortable stay with easy access to key attractions.
Plan your stay at Courtyard by Marriott Columbus New Albany for a seamless travel experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The whole experience
Did not eat breakfast.
Stayed to go for surgery; at clinic next door . very good expereience , small hotel, quiet, near restarants would stay again
free breakfast or coffee
Staff was great
Room smelled like the last occupant
Super friendly staff and a comfortable bed, highly recommended!
Great location and very clean.
No breakfast
Easy location, very easy check in process. The room was quiet and right across from the stairs for easy access. They let us check in at 2pm rather than having to wait until 3pm.
I couldn't adjust the TV volume down. I had to turn the TV off for it to return to a volume that was tolerable after I had accidently had the volume too high. Walking around the one side of the bed at night I kept thinking I was going to bump into the ledge on the sofa.
I liked that the incidental fee was only $20 per night and that check out is at 12 instead of 11.
They charged an additional night for early checkout, not clear during reservation. When you go for a business trip schedule changes could happen. It is the first time that this happens to me.
If you're traveling with a service animal or value being treated with basic human decency, I strongly recommend staying anywhere but the Courtyard Columbus New Albany.
I came into town for a wedding and, as a responsible guest, notified the hotel in advance—both in my reservation and by phone—that I would be bringing my service dog. Despite this, I was harassed by staff over a full 24-hour period. The experience was so distressing I needed an emergency therapy session when I returned home.
When I asked for a partial refund for just the second night, I was met with a cold, dismissive response from both hotel management and Marriott Corporate. I was told staff “acted in accordance with policy,” which—if true—is incredibly concerning. If your policy results in traumatizing a disabled guest, perhaps it’s time to revisit it.
Marriott’s customer service throughout this process was anything but caring. No ownership. No accountability. No meaningful effort to repair the harm done. Just polite corporate language designed to shut the door on the conversation.
And unfortunately, I’m not alone. A quick scan of other low-star reviews shows a troubling pattern of poor treatment, questionable charges, and lackluster service. My experience seems to be business as usual here—and that should give anyone pause.
I will not be returning. I’ll also be deleting my Bonvoy membership and avoiding Marriott as a company from here on out. Respect, safety, and accessibility should not be negotiable.
Clean comfy nice overall. Great coffee and breackfast.
Only 2 coffee cups & coffee stayed 2 days .
Emptied hand lotion
No free coffee
Little quick breakfast $45.00
2 old coffee 2 breakfast sandwich (microwave food)
Wish there was a shuttle to the airport. But the staff and property were great
Husband and I had a wonderful day we would come again! It’s a great place
This was perfect for our overnight at the surgery center across the street
Check in was very quick and easy. The hotel was very close to the venue.
The doors! For my hotel room that I was staying in my girls, the latch attached back to the door after closing it. We were there for a dance competition. We left the room want unbeknownst to me the door was locked with the top latch, latched to the door. Spent about 2 hours outside of my room when my girls had to be in bed at specific time due to the competition schedule and their early performances. At the end of the 2 hours the firemen came to get door open by cutting off the top latch. I did mention that particular to the manager who check me out upon leaving and was not offered a comped night for the inconvenience. All that was said was "that was the pool girl who was helping you. And we do have a tool to open the door when that happens".
Cleanliness friendly staff
My tv didn't work all 3 days 🙃
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