The Lofts Apartments

Hotels
•
VR Group
7.2 (110 reviews)
61 Shotover Street, Queenstown, 9300 , Queenstown , NZ
64-3-4092600

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Children allowed

Facilities

Boat tours nearby
Health or beauty spa nearby
Parasailing nearby
Free WiFi
Luggage storage
Ski storage
Wheelchair accessible
Steam room
Elevator
Golfing nearby
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good communication
Cons:
Poor cleanliness
Noisy rooms
Outdated facilities
Uncomfortable beds

Categories

Cleanliness
3.69
Multiple mentions of dirt, mould, and poor room conditions highlight serious cleanliness issues.
Service
9.16
Staff were noted to have good communication and helpfulness despite other issues.
Location
9.2
Outstanding location in Queenstown and beautiful views enhance the experience.
Room Quality
4.65
Rooms described as outdated and uncomfortable; significant issues reported.
Amenities
7.68
Some amenities available, but lack of towel racks and broken showers noted.
Value for Money
6.64
Given the issues, guests might feel the price does not reflect quality.
Food and Beverage
8.69
Not specifically mentioned, assumed standard for hotel of this tier.
Overall Experience
7.86
Mixed feelings predominated due to cleanliness and room quality, balanced by location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:48

Property Description

Experience the charm of The Lofts Apartments, your ideal retreat in the heart of enchanting Queenstown!

Recreation Opportunities: Unwind in our rejuvenating steam room or stay active with our ski storage. Enjoy complimentary Wi-Fi, ensuring you remain connected to what matters most even while on holiday.

Home Away from Home: Our uniquely decorated guestrooms feature fully equipped kitchens with refrigerators and microwaves. Relax and enjoy your favorite shows on a 55-inch Smart TV, creating a cozy atmosphere for your stay.

Convenient Amenities: We offer a range of services including luggage storage, laundry facilities, and an airport shuttle to make your stay as hassle-free as possible. Bike parking is also available for outdoor enthusiasts.

Book your stay at The Lofts Apartments now and indulge in the vibrant life of Queenstown!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Alcohol is not served at this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CHC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Smoking

    No smoking

  • Pets

    No pets, service animals welcome

See all policies

Location

Guest Reviews

7.2
Based on 110 reviews
Cleanliness: 3.69
Service: 9.16
Location: 9.2
Room Quality: 4.65
Amenities: 7.68
Value for Money: 6.64
Food and Beverage: 8.69
Overall Experience: 7.86
H
Heidi • partner
4
Pros:

Staff were good good communication but room out dated dirty mould growing in bathroom shower beds uncomfortable pillows

2025-09-27 • via Nuitee
S
Stephen
4
Pros:

Was given a street-front room, it was very noisy and sleep was challenging. Door to unit was stiff and difficult to open, no rack in the bathroom to hang towels, heat pump was on 31 degrees during the stay but room didn't warm up.
Property didn't look like the photos on the site.

2025-09-12 • via Nuitee
D
Daniel • family_with_children
2
Pros:

The most disgusting place we have ever stayed at.
Water leaks from the ceiling all over our clothes, urine on the walls, dirty AC filters sitting on top of the AC, old mattresses, dirty sheets and linen with stains all over them. Black mould everywhere, a birds nest in the range hood, doors handles falling off, no hanging rails, broken chairs, the TV bracket on the wall was about to fall off which could have killed one of our kids. Changed us to another room which was still dirty, found a used pregnancy test in the bathroom and will not give us a refund. Avoid this place at all costs.

2025-08-11 • via Nuitee
J
John
10
New Zealand Ski trip
Pros:

Outstanding location in Queenstown for a wonderful ski trip

2025-08-07 • via Nuitee
A
Allie
10
Good place to stay for skiing
Pros:

Great place to stay from a week with your family skiing! Big place and close to all the action.

2025-07-27 • via Nuitee
J
Jaime
4
Pros:

The property is in a great location with beautiful views. Very central walk to everything. We checked in at 4pm went to our room and opened the door to fine 2 staff cleaning our room, stripped beds, it was a mess. Left our bags and went exploring. Shower broken had to hold with hand to shower.
It’s a shame as if managed better and tidied up it could be one of the best in central Queenstown.

2025-07-21 • via Nuitee
G
Gary
10
Pros:

Almost on the wharf ,if you go 100 m from the Lofts towards the lake you will be in it.

2025-06-13 • via Nuitee
R
Rammohan • partner
10
Pros:

Close to where I want to be

2025-06-09 • via Nuitee
J
Jeff
6
Location but dated
Pros:

The location is amazing. The hotel is dated and little worn out. The beds were comfortable and the rooms were large. There is a night club across the street that played loud music all night - if you are sensitive to sound it might be bothersome.

2025-05-11 • via Nuitee
J
john
10
Pros:

Great location , helpful reception.

2025-05-02 • via Nuitee
G
Garth
8
Pros:

Very close to Queenstown restaurants and nite life, I enjoyed some exceptional customer service on site, thank you

2025-04-14 • via Nuitee
J
Janet • partner
10
Pros:

There was a problem with there WiFi connection, but our room was wonderful

2025-04-13 • via Nuitee
R
REMY
10
Great location
Pros:

Great apartment right in the town of Queenstown. Very spacious bedrooms and living area. Has a cute outside area to be able to site outside.

2025-03-25 • via Nuitee
S
Sheri
10
Pros:

Great location in walking distance to everything. Clean, tidy and comfortable bed. Staff were friendly and accommodating

2025-03-24 • via Nuitee
E
Elizabeth • partner
10
Pros:

Close to everything ,comfortable apartment

2025-03-23 • via Nuitee
K
Kim
6
Pros:

Stayed in the apartments twice, Location is brilliant, but rooms were looking a little worn, stains on carpet and couches, could do with a refresh.

2025-03-20 • via Nuitee
R
Rosalie
8
Pros:

Property large and spacious. Bed clean and comfortable. Paint peeling everywhere.

2025-03-15 • via Nuitee
S
Stephen
8
Good find, but needs TLC.
Pros:

Good location - very close to everything in town. Quiet, too. Comfy bed. Spacious apartment, but a little tired. Broken pane of glass in main window - which had been temporarily fixed - needs fixing asap. Broken ranch slider handle had been removed (found it in bedside table drawer) and area taped over - also needs fixing! No plug for sink in kitchen. No powder for dishwasher. Seemingly little points that make a big impact. Other than that - a good find.

2025-03-08 • via Nuitee
F
Francisco • friends
8
Pros:

Really great location. Good enough installations. Well equiped.

2025-03-06 • via Nuitee
A
Andree
4
Pros:

Location was good unfortunately the apartment is really run down. Water leaks in most ceilings, kitchen really tired, dryer not going, lack of outdoor furniture. Over priced, definately would not recommend 😒

2025-03-05 • via Nuitee