The Black Bull Hotel

We stayed for 3 nights. 5 couples. No breakfast available. We used the restaurant first night. Food was expensive and of poor quality. Service was impersonal. Room was an annexe (12) that was, we suspect, damp, extract ventilation did not work. Hot water was excessively hot. Bar prices excessive and served by a Scaffolder that rocks around in a Porsche...calls everyone mate! thinks he is Bertie Big Bollox. Waitress was a bully and really needs a Dentist. Can not sit in bar for a drink as all tables are reserved for unsuspecting diners.
Adjacent A road with noise all night from industrial rural logistic operators. Made to pay up front... don`t do this!! Check in but no Check out!! Avoid Avoid Avoid. (we tried to book in elsewhere after the first night but Moffat was full) Will not be going back to Moffat after this experience.

Service slow, food poor there are other places to eat in Moffatt which are far better

Host attitude not the best, would not recommend this establishment!

No breakfast facilities available as the pub is not open in the morning.
Room smelled badly of damp and so did the bedding but the pub was shut when we returned so no way to ask for a room change, bathroom light triggered a mirror to shout out pairing mode every-time you switched on the light. No good for a family room in the night!
Green emergency light above the door was so bright it was as good as having a light on the in the room and was not able to be turned off. Blood on the pillowcase….
Then to make matters worse the staff that were staying next door had their tv on full blast, had to eventually go and knock on at 4am to tell them to turn it down! Hardly slept a wink. Worst hotel I’ve stayed in a long while. Was booked for 2 night but we packed up and left 1st thing the next morning.

So disappointed with this pub/restaurant at 8.20pm on a bank holiday Sunday we were told the bar was closed ?
People were still eating and senior kitchen staff were still getting drinks.
Also a guest arrived who had three rooms booked and asked if they could get food only to be told the kitchen closed at 7pm but plenty of take aways in town and bar closed WOW.
Plenty of old awards on display perhaps a new one is available for the earliest pub to close in Scotland to close this early on on a bank holiday Sunday 😮
So hard to believe when the industry I work in is struggling to survive 😩

Pub very nice, staff very friendly but the food has let this restaurant down, lasagne was burnt, x 2 burgers were overcooked and rubbery

Back for the Carvery for the 4th time and it never disappoints. Welcomed by an efficient, pretty, polite, front of house. Allan the Chef certainly does not hold back with the delicious meats ( Turkey, Beef and Ham) all cooked to perfection. The quality and quantity of the veg huge. As for the Yorkie, we did not know whether to eat it or move into it ( huge ) table service from a beautiful polite young lady, with a white clasp in her hair, all in all, this is prob the best Carvery in SW Scotland. Well worth our 90min round trip from Castle Douglas we'll done BB 5*

Nice room with comfy bed.
Menu looked good but restaurant was fully booked, had a chippy tea instead.
Pre booked that I was taking my dog, but no dog pack was in the room.
The television did not work, so after 2 people trying to fix it, we could only watch Netflix on someones account.

Room 16

If you want to be ripped off and insulted this is the place for you. Bang average/poor food for high prices. Example- handful of Nacho’s with a bit of melted cheese £10. Splash of lime 80p. Glass of white wine £13 (bottle costs £11 in Tesco) . Could go on but can’t be bothered, won’t be back I I advise you to try lots of other venues in Moffat. Reading other reviews similar to mine so they obviously arnt bothered about trying to improve just know they have a passing trade and will get away with it.

A special stay was marred by a strong damp smell, poor ventilation, and a broken promise of a partial refund. Being asked to pay up-front and then dismissed the next morning compounded the disappointment.

We booked the honeymoon suite for a treat, but on entering the room there was a strong, unmistakable damp smell. We raised it immediately. The team member on duty (Neill) came to the room, confirmed the smell himself, and explained there were no alternative rooms. He promised a partial refund in the morning, and as we were tired and unsure we’d find anywhere else nearby, we reluctantly agreed to stay. The following morning we waited around for roughly 30 minutes to follow up as agreed, only to be told reception wasn’t manned until 9 a.m. Despite Neill arranging to meet us around 7.30 a.m., he wasn’t there. The owner later messaged to suggest leaving the key on the bed or in a post box and added, “we don’t man reception until 9am.” The subsequent response from the owner read, “I believe you felt there was a ‘smell’?” and stated she wouldn’t offer a refund, only 25% off a future stay and complimentary breakfast—despite the prior agreement the night before. The shift from acknowledgement to dismissal felt deeply unfair.

Room condition and health impact
- Damp odour: Persistent throughout the stay and acknowledged by staff the night before.
- Ventilation: No window to open in the room, so there was no way to air it out.
- Health: I’m asthmatic and needed my inhaler a couple of times. Staying in a poorly ventilated, damp-smelling room is not what you expect—especially for a honeymoon suite.

We were asked to pay immediately on arrival and felt coerced into staying despite the issue being raised at check-in. Agreeing to a partial refund later was the only reason we didn’t leave there and then.

We tried the “bistro” for dinner. I was charged £20 for an overcooked burger served in a crusty roll rather than a burger bun. At that price point, you expect better quality and basic attention to detail.

- What was promised: A partial refund, agreed in-room by the staff member who confirmed the smell.
- What we received: No refund, and an offer of 25% off a future stay and breakfast. After this experience, there’s no chance we’d return, so the offer felt hollow.

A honeymoon suite should feel special, not musty. The combination of damp, poor ventilation, unmet promises, and dismissive communication turned a planned celebration into a stressful night. I wouldn’t recommend the Black Bull Inn until the damp issue is genuinely resolved and commitments to guests are honoured.

Friendly welcome, great room with excellent facilities and super king bed which was extremely comfortable. Good food in the restaurant. Highly recommended.

Room is adequate but very compact. Bathroom a tight squeeze, as is shower! Do not expect breakfast, price is room only. Mixed messages about when food available eg ok on Monday but not Tuesday. Breakfast whenever it might be available is continental, at £11.95 a rip off.

Lovely hotel in the center of Moffat. Rooms were very modern, nice touches with the molton brown products in the bathroom. Staff were amazing, very accommodating. Never ate or drank in the hotel as we are attending a wedding.

The facilities are first class, well appointed bedroom - really comfortable bed and easy on street parking.

The reason for removing a star is simply the level of mis-communication -the confirmation email offered restaurant facilities for the evening- discovered on check that restaurant facilities no longer available on Tuesday’s and no breakfast option. Whilst some great eateries in walking distance on reflection this information should have been available.

Met family for a meal,. 2 starters 4 main courses
Starters Cullen skink.. nope tasteless cream with dry fish. No smoked fish no seasoning then a bit fillet dried out lay over the top. V poor. Partner had haggis Bob bond.. more like small overcooked musket balls. No flavour or texture . Could go on to mains but they were worse. Staff attentive but no idea what to do.. like had to ask 3 times for cutlery and water..

Very comfortable overnight stay on way from north Scotland to southern England. Room small but very nice. Church clock bells stopped at 11pm thank goodness and restarted at 7am. Had a very nice meal and pint in the restaurant. They even have a vegan/veg menu.

Excellent stay and location perfect. The staff, food, rooms, beds, shower room all brilliant. Staff were nice and friendly. The rooms were right size and clean. Beds were comfortable and pillows were perfect for me (2 pillows, one soft and one firm). Nearby parking excellent and safe. Bunk beds for the kids. Shower spacious and clean. Definitely stay there again.

Superb room and a lovely location . My partner and I loved the stay. the staff were so friendly and welcoming. We had a meal too and the service and quality were both first class. We stayed in the Garden Suite which was absolutely stunning , thanks

Booked very last minute at The Black Bull on a stopover on the way home. And what a great little find! On the downside, we were a little chilly and there was some traffic noise in the morning probably due to the single glazed windows. You can also hear the church clock chiming every 15 mins but it all adds to the charm. Moffat is a lovely place and so is the pub. We didn’t find it a problem not having a breakfast option, in fact it was nice to know we could just lie in until check out time! They do offer to book you into one of two local cafes if you wish so that’s an option. We also caught the end of the sunday lunch service just as we arrived and that was lovely, very filling and the desserts were yummy! The room was very well equipped, super comfy bed, the staff were all welcoming and helpful. Would definitely return.

We didn't stop at the Black Bull ,but would very much contemplate it at some point .We ate at the pub twice on our weeks stay in Moffat ,On both occasions ,we were both impressed with the food and service .It was lovely,Bar staff and service was excellent,very friendly and super dog friendly too.,Most enjoyable ,Thank you,Good Luck for your Future .
Regards
Wendy

The best dog friendly hotel when we arrived there was a little reading station set up in the room with treats and snacks for the dogs , the room was large and clean perfect , amazing food in the pub with even a menu for the dogs , which was so thoughtful , lovely hospitality from the staff too great stay highly recommend