Hilton Garden Inn Queretaro

Hotels
•
Hilton Garden Inn
8.3 (191 reviews)
Prolongacion Ignacio Zaragoza, 99-1 , Querétaro , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable beds
Cons:
Cleanliness
Overpriced amenities

Categories

Cleanliness
7.76
The cleanliness was noted as needing improvement, particularly in the carpets and general areas.
Service
9.23
Excellent service was consistently mentioned across several reviews.
Location
8.77
The location is somewhat distant from the center but appreciated for its comfort.
Room Quality
8.22
Rooms are comfortable, but the carpets are in need of replacement.
Amenities
8.75
Amenities such as a clean pool and comfortable beds were appreciated.
Value for Money
7.71
Identified as overpriced for the level of experience and quality.
Food and Beverage
7.26
Pricing for food and drinks was described as excessive compared to hotel expectations.
Overall Experience
8.73
Overall, the stay was enjoyable with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:10

Property Description

Convenient Location and Accessibility
Hilton Garden Inn is strategically situated just minutes away from Santiago de Queretaro’s Historic Centre and a short drive from Queretaro International Airport, ensuring easy access for our guests.

Modern Amenities and Services
Our air-conditioned rooms are equipped with top-notch amenities including coffee makers, flat-screen cable TVs, and well-appointed bathrooms with complimentary toiletries. Additionally, guests can benefit from our 24-hour front desk service, business center, and convenient laundry facilities.

Dining and Nearby Attractions
Explore the culinary delights of central Santiago de Queretaro with various dining options within close proximity to the hotel. For those looking to venture further, the Central Bus Station is just a short drive away, providing easy access to explore the surrounding area.

Experience comfort, convenience, and exceptional service at Hilton Garden Inn. Book now for an unforgettable stay!

Important information:

For all reservations with breakfast include applies to adults only. Children over 5 years old have an extra cost for breakfast that must be paid at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: QRO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 31.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 191 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.77
Room Quality: 8.22
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 7.26
Overall Experience: 8.73
T
Thomasin • family_with_children • mx
10
2026-02-08 • via Nuitee
D
Diaz C R • family_with_children • mx
9
Pros:

La cama

Cons:

Alimentos en restaurante

2026-01-29 • via Nuitee
M
M.M. • couple • mx
8
Bien
Pros:

En terminos generales bien, pero crei haber hecho la reserva con desayuno incluido y no fue así

Cons:

Vigilancia en el estacionamiento

2026-01-26 • via Nuitee
S
Sebastian • family_with_children • mx
7
Pros:

Bien ubicado y el personal atento

Cons:

Me pareció sucio

2026-01-26 • via Nuitee
T
Torres Lira • family_with_children • mx
8
Muy buena
Pros:

la comodidad y el trato del personal

Cons:

Faltó un sarape., se sintió algo de frio

2026-01-15 • via Nuitee
O
oscar • solo_traveller • mx
9
2026-01-12 • via Nuitee
V
VALDENEGRO CADENA • couple • mx
10
Pros:

todo, limpieza comodidad y ubicación

Cons:

nada

2026-01-08 • via Nuitee
A
Amada del Carmen Guadalupe • family_with_children • mx
6
Pros:

Estacionamiento al aire libre compartido con plaza sin vigilancia, las alfombras sucias, las almohadas con olor a sudor

Cons:

La alberca y ate con del perdonal

2026-01-06 • via Nuitee
M
Marco • family_with_children • mx
9
Muy cómodo
Pros:

La limpieza de habitaciones y baño, pero más aún la comodidad de las almohadas y el colchón. Así como los electrodomésticos (cafetera, horno microondas y frigobar).

Cons:

La puerta del baño, esta poco colgada y se forza al cerrar. Pero cierra bien.

2025-12-29 • via Nuitee
R
Ricardo • couple • mx
9
Descanso agradable
Pros:

la ubicacion, un poco alejada, del centro, de lo mejor, el confort de as instalaciones, asi como el descanso en sus camas

Cons:

Un poco elevado los precios, tanto de la habitacion, como del restaurant

2025-11-27 • via Nuitee
J
Jose David • couple • us
10
Genial
Pros:

Excellent service

2025-10-15 • via Nuitee
E
EUGENIO • family_with_children • mx
10
2025-10-14 • via Nuitee
O
OCTAVIO
10
Pros:

conveniente

2025-10-10 • via Nuitee
J
Javier • family_with_children • mx
8
La estancia cumplió con mis espectatkvas, buen servicio y atención del personal.
Pros:

La atención del personal muy buena. La alberca limpia y agua caliente, bien. Tranquilidad.

Cons:

La alfombras de las habitaciones muy gastada ya. Los muebles también necesitan pintar. El lobby requiere una remuneración más nueva y actual.

2025-09-29 • via Nuitee
A
Abel • family_with_children
10
Pros:

Excellent service. I stayed with my family for a weekend and enjoyed our stay there.

2025-09-15 • via Nuitee
E
ELIAS • partner
10
Pros:

Es comoda

2025-09-07 • via Nuitee
J
Jose Sámano
4
Pros:

Dos Electrolitos en 160 pesos , desayuno Buffer 300 , como si fuera el desayuno continental … precios excesivos , para no ser un hotel de alta gama !!!

2025-08-31 • via Nuitee
E
Eduardo • family
10
Pros:

Me pareció muy práctica y cerca de lo que necesitaba, fue fácil y agradable.

2025-08-18 • via Nuitee
A
AFRICA
8
Muy bien
Pros:

Excelente servicio,las habitaciones son comodas, solo como sugerencia seria bueno cambiar las alfombras manchadas, da la impresion de sucias.

De ahi en fuera todo Excelente gracias


2025-08-17 • via Nuitee
E
Elías • friends
10
Pros:

Muy bueno

2025-08-13 • via Nuitee