Hakoneonsen Sanso Nakamura

Hotels
Independent
7.8 (139 reviews)
1283-97 Sengokuhara, Hakone, Kanagawa-ken, 250-0631 , Hakone , JP

Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Wheelchair accessible
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Free self parking
See all facilities

Review Highlights

Pros:
Onsen experience
Quiet location
Friendly staff
Cons:
Cleanliness issues
Access difficulties

Categories

Cleanliness
6.3
Some reviews mention issues with mould in the room and shared facilities not being odour free.
Service
8.3
Staff were friendly and tried their best despite language barriers.
Location
8.3
Quiet and peaceful area, but access can be challenging via public transport.
Room Quality
7.3
Comfortable accommodations but mentioned mould in the traditional room.
Amenities
8.3
Guests enjoyed the onsen experience, deeming it authentic and peaceful.
Value for Money
8.3
Great value noted by guests, especially for onsen experience.
Food and Beverage
8.3
Breakfast and dinner were highlighted as amazing.
Overall Experience
7.3
Overall experience was positive despite a few issues regarding cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:57

Property Description

Welcome to Hakoneonsen Sanso Nakamura, where serenity meets luxury in the heart of Hakone.

Rejuvenating Hot Springs
Immerse yourself in tranquility with our exquisite hot springs, perfect for unwinding after a day of exploration. Experience the soothing benefits of spring water baths in your room for a truly relaxing stay.

Exceptional Cuisine
Savor a delightful meal at our on-site restaurant, offering full breakfasts that can be enjoyed amidst picturesque views. Our culinary team strives to provide a memorable dining experience for all tastes.

Convenience at Your Fingertips
Enjoy complimentary Wi-Fi throughout the hotel, and take advantage of our 24-hour front desk for any assistance you may need. Additional amenities include luggage storage, laundry facilities, and free self-parking for a hassle-free getaway.

Dive into an extraordinary escape at Hakoneonsen Sanso Nakamura; book your unforgettable stay today!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Cashless payment methods are available for all transactions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.8
Based on 139 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.3
Room Quality: 7.3
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 7.3
M
Martin Max family
8
Pros:

Ist ein altes Haus, man darf kein Neubau erwarten, man sieht dem Haus und der Einrichtung an, das es älter ist. Jedoch finde ich, ist es ein Haus mit Charakter. Definitiv hervorzuheben ist der Hauseigene Onsen, der ist toll! Frühstück haben wir nicht genutzt. Zu beachten ist das die Facilities (Toilette, Waschbecken) shared sind und das es keine separaten Duschen gibt. Diese befinden sich traditionell nur im Onsen. Uns hat es dennoch gefallen. Die Zeit war gut um mal richtig zu entschleunigen.

2025-10-09 via Nuitee
L
Lan family
6
Pros:

If we have to share the toilet and bathroom, the property can at least do some renovation, it felt like a bathroom of 30 years old with all the rush .
There was a strong smell of smoke in the hallway.
I will not come back.

2025-10-08 via Nuitee
Y
Yong Joon
10
Pros:

お風呂のお湯が良かったです。スタッフの対応も親切でした。

2025-10-02 via Nuitee
P
Paola friends
10
Pros:

El onsen de damas es pequeño y viejo, pero lo intercambian a diario por momentos con el de hombres que grande y con ventanas panorámicas, ese está muy bien

2025-09-28 via Nuitee
C
Christopher friends
10
Pros:

Felt very intimate. However, please be weary of travel to this location through bus because it is on a hill. Otherwise, the hotel was very peaceful and lovely.

2025-09-16 via Nuitee
マコト
6
Pros:

温泉は良かったと思う。

2025-08-18 via Nuitee
E
Evelyn S friends
8
Pros:

We had a full onsen hotel experience.

2025-08-03 via Nuitee
H
hiroshi
8
Pros:

7月の暑い日でしたのでエアコンが入っていましたが古いのか?音がすごかった。
駐車場が坂でしたので出来ましたら車の歯止が有れば安心!
お風呂は最高でした♪ありがとうございました。

2025-07-21 via Nuitee
V
Verified traveler
10
Pros:

It is very nice. They don’t speak English very well but they tried their best. It’s best if you can speak Japanese. The dinner and breakfast was amazing. And there is also an onsen which is great. It is a traditional ryokan so be prepared to take off your shoes. It was a bit annoying to have to wear 2 different slippers for the hallway and the bathroom which was only a few feet from my room. Also since it’s in the forest there were a few bugs but nothing that disturbed my stay. If you want a traditional ryokan experience this was a great place to stay.

2025-07-18 via Nuitee
マリ family
10
Pros:

スタッフの方もとても素敵でナイスホスピタリティでした。

なんと言っても温泉の泉質が最高すぎます。

身体が芯からスーッと休まりました。

またリピートします❤️

2025-07-17 via Nuitee
J
Jordan family
8
Pros:

The property is tucked away in a quiet, and peaceful area. We love the design of the ryokan and the room was one of the most comfortable we experienced although my wife did wake me up in the middle of the night because there were two GIANT but harmless spiders that appeared. The onsen was very enjoyable but also was very hot, the hottest we have experienced. If you're getting to this place by public transportation, I will warn that you will have to walk a little while along the side of a winding highway. I definitely recommend having your luggage sent to this location. The service was good but not the most welcoming. It was a great value and we would definitely go back.

2025-07-16 via Nuitee
M
Michelle family
10
Pros:

Beautiful onsen experience. Authentic and peaceful.

2025-07-16 via Nuitee
J
Jarrad family
4
Pros:

This property was in a nice area, quiet, walkable to eating establishments, albeit via a road with no sidewalk, public transport is relatively close and the POLA Art museum was a standout. However, the property itself is in need of some care. We, a western family of 5, chose the Japanese traditional room - we were prepared for shared facilities, sleeping on futons, had no problems with the public bath, etc - but the room has some deeply entrenched mould that made it unpleasant just to be in. We are not sure if that section of the property is older and do understand that it is on top of an onsen, so the whole region is quite moist, but, wow.

Additionally the shared amenities were not exactly odour free and the only basins for teeth brushing were in a public corridor almost in the reception area... Which also happens to be where the washing machine was and also right in front of our door.

2025-07-13 via Nuitee
V
Veronica partner
8
Pros:

Precioso hotel. Podrían cuidar un poco más el olor a cigarro en los pasillos y el baño.

2025-06-28 via Nuitee
Y
YASUSHI
8
最高のお湯
Pros:

お風呂のお湯が最高でした。
とっても、やわらかくて、芯まで温まるお湯でした。
また、温まりに行きたいと思います。

2025-06-23 via Nuitee
N
Nilesh
10
Pros:

Wonderful experience and warm hospitality

2025-06-01 via Nuitee
L
Lizzy
10
Pros:

Excelente espacio para descansar y relajarse

2025-05-27 via Nuitee
K
Kim family
2
Pros:

Property very old musty smelling
No hot water no showers
No access to free coffee etc

2025-05-13 via Nuitee
K
Katiana friends
8
Pros:

The onsen was a good experience and I enjoyed having tattoos.

2025-05-11 via Nuitee
C
Christina
10
Beautiful and Relaxing Hotel
Pros:

It was an amazing stay! We were very comfortable in the room and my favorite part was the onsen. It was incredible relaxing after a full day exploring Japan. The staff were respectful and kind and the place was clean. It was a brief stay but I wish I was there longer. Definitely saving this hotel to book again if I'm ever in the area.

2025-04-25 via Nuitee