Homewood Suites by Hilton Atlanta Midtown, GA

The room was cleaned only once during our stay.

Room was comfortable and location was great

Very comfortable for our group to come to college football game

Convenient location for ridesharing.

Susanne LoPilato
1/5
just now on Google
My husband accidentally left his keys in our room. The person who found them offered to ship them within 3 days. I called 9 days later to find she had LIED and tossed them in the lost and found!!! The keys were undocumented and no mention of this attached to my Gold membership account. On day 9 I was told the keys didn’t exist, and after at least 6 calls the worthless management did as little as possible to assist me to recover our keys. We definitely feel insulted by the lack of competence of the management team I dealt with over the phone. I was charged $117 to have my keys returned. Hilton did NOT take any responsibility for their lies, deception and unreliability

First when I walked in the room the lady at the desk didn’t say hello. She said do you have a question. Keep in mine I just started using homewood because the one in Tampa was soooo great I committed to only staying there. Then I confirmed the morning of checkin was 50 dollars. When I told the rep no I didn’t have a question I wanted to check in she said oh what’s your name then she said the incidental fee was 100 I left an stayed to Hilton in buck head. This hole surely did give me the experience we go it Tampa. Do better

Thermostat in room didn’t work properly. You could change the temp and was warm in the room. We called and they couldn’t move us till possibly the next day. We had a full day planned and had a lot of stuff. We wouldn’t be able to move till after 4pm in the afternoon so we opted to deal with it. They said they would give us more points and some money off the room but never did when I checked my statements. The last morning the shower glass door came off. It was just glued to the track and no screws going through. Luckily we weren’t hurt. Front staff didn’t seem to care. No house keeping and they didn’t state so when we arrived. Pool was nice, room was clean, and bed was moderately comfortable. The service and maintenance need some work. I won’t be going back.

All the staff we dealt with were extremely friendly. We especially had great service from the guys working valet. The bed was comfortable and the room was laid out well. We didn't like how it was 2 hotels combined together. We wouldn't have stayed here if we had known because it caused some confusion on multiple occasions. We also didn't like that our room reeked of pot. It got so strong we had to open the balcony door to get fresh air. We were traveling with our babies so it was very off putting. The room was also very loud with street noise so if someone is staying they may want to consider that. For some reason in our room the noise was louder in the bedroom than living area.

Overall very good experience

Great customer service but ghe breakfast is not the best

We really enjoyed this property. The staff was next level amazing. The hotel was clean and our room was very comfortable. Great art. Overall super pleased with this stay and Homewood is def a brand we will stay at again. Only thing we didn’t love was breakfast.

Convenient valet parking, nice restaurant and bar on site.

It was a wonderful place to stay. The valet parking was great until they didn’t bring the car in time and we missed our flight home. We were able to book another flight the next day and the hotel gave us the night free!
Call well in advance for your car if you have a time deadline to meet.

Electricity goes out for about 45 minutes then off and on then this property lost the keys to our car which we had to be at the hospital next morning so we had to take a Uber ……. Which made us late to our surgery appointment 45 minutes…… was not a good experience at all

I attended a convention in Atlanta and booked a block of rooms with Desiree in group booking with this hotel and she knocked it out of the park! Normally booking for a group is such a pain but not when working with Desiree. She was always communicating with me on any changes that needed to be made and was such a pleasure. What made it better was when I checked in Nakawe was at the front desk to greet me with such a smile. Every morning she asked how our stay was going and if she could help with anything.

David the valet was excellent also!

Very close and walkable to many restaurants

It was a good stay with the exception of parking. Kind of sketchy to park in the garage next door which was about $34 per day and then walking the street side to get to the hotel. The bus stop in front of the entrance had a few questionable individuals. The bathroom wasn’t spotless but we were only there for a night so nothing crazy. Breakfast was ok. Staff was ok. Not great but not bad either.

👍

There's only one person at the front desk who actually has great customer service skills, and I think his name is AJ everyone else is rude and unprofessional. The breakfast is decent, and the rooms are clean well even though my room didn't have a TV remote so I couldn't enjoy the television.
Also, this property does not honor your status as a Hilton Honors Member. I'm Gold and I requested a late checkout after checking in later in the evening and they wouldn't honor my status even though there was availability to honor it.

Room and service was really good! Antonio was really accommodating