Refinery Hotel - New York

Hotels
63 West 38th Street , New York , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Spacious rooms
Family-friendly amenities

Categories

Cleanliness
8.51
The reviews did not explicitly mention cleanliness, but standard quality for this hotel tier applies.
Service
9.48
Exceptional service as noted by multiple guests, who felt attended to and welcomed.
Location
9.52
Location was highlighted as excellent, being close to key attractions, making travel easy.
Room Quality
8.47
Rooms were described as large and well laid out, contributing positively to the overall experience.
Amenities
8.5
Amenities referred to were generally positive, although not detailed extensively.
Value for Money
8.46
Value is inferred as suitable for the quality and location provided.
Food and Beverage
8.51
Mention of the complimentary lobby drinks gives a positive outlook on food and beverage offerings.
Overall Experience
8.98
Overall experiences were highlighted as joyful and stress-free, indicating high guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:29

Property Description

Luxury in the Heart of Manhattan

Rooftop Lounge with Stunning Views
Experience the glamour of New York City at The Refinery Hotel's rooftop lounge, offering breathtaking views of the iconic Empire State Building.

24-Hour Fitness Center and On-Site Dining
Stay active at any time with our fully equipped fitness center, and indulge in delicious meals at our convenient on-site restaurant.

Convenient Location near Major Attractions
Just a short walk from Times Square and Bryant Park, our hotel provides easy access to the best of Manhattan. Book now for an unforgettable stay at The Refinery Hotel.

Important information:

Please note, guests must be at least 21 years old to check in.
Please note, a fully refundable deposit of USD 300 per stay is required upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Property Video

Guest Reviews

Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.98
D
Daniela • solo_traveller • us
9
Great experience in the middle of Manhattan!
Pros:

The hotel was a pleasant surprise. The room was very comfortable and even being in the middle of everything it was very quiet.
The Rooftop, the Jazz Bar and the restaurant were excellent, although it would be have been helpful to know that I needed to make a reservation if I wanted to have dinner at the Rooftop.
The staff was very friendly and helpful.
Great location to walk to main areas in Manhattan!

2026-09-19 • via Nuitee
S
Sam • couple • ae
10
2026-09-17 • via Nuitee
Y
yvonne • couple • nl
7
Verblijf NY was fantastisch hotel weinig geweest
Cons:

Donkere kamer weinig daglicht. Rooftop was gesloten ivm besloten feest. Jazz bar beneden mocht je niet in zonder te betalen 🤷🏻‍♀️ dus geen ruimte om een drankje te doen in dit hotel

2026-09-16 • via Nuitee
H
Hugo • couple • dz
7
2026-09-15 • via Nuitee
J
Jaber • solo_traveller • qa
1
Bad experience.
Pros:

Only location.

Cons:

The rooms not clean, no coffee machine or tea machines. Housekeeping is not responding. Very high price comparing to other hotels.

2026-09-15 • via Nuitee
S
Susan • family_with_children • gb
9
Lovely little boutique hotel in a great location with great service
Pros:

Very well presented and clean. Lovely restaurant on the roof. Very helpful staff. Great location close to Times Square and Broadway. Able to check our bags in before our stay and leave them there after our check out time, which really helped so that we didn’t have to carry bags around New York.

Cons:

Nothing

2026-09-13 • via Nuitee
J
jackie • couple • us
10
My go to place whenever I’m in NYC!
Pros:

Perfect location. Attentive staff. Great rooms. Beautiful rooftop bar.

Cons:

Nothing

2026-09-13 • via Nuitee
N
Nuri • couple • us
10
Amazing stay. 5 star plus hotel in midtown! Amazing guest service especially from Madeline Landherr.
Pros:

Amazing character and relaxing vibe.

Cons:

Not all rooms the same size but the staff took great care of us!

2026-09-07 • via Nuitee
S
Sandra • family_with_children • il
10
2026-09-03 • via Nuitee
M
Mary Dawn • family_with_children • us
10
Convenient location, excellent staff, food at restaurants was solid.
Pros:

One staff member saw me and my son wet and bedraggled from our ride leaving us 5 blocks from hotel in the rain (pay attention, self!) and found me later with a small gift from the hotel. A manager was super kind, even finding an extra hour for late checkout when my train was delayed. They gave good recs for coffee shops and helped me find a dog park. Room was surprisingly large for NYc. So, a lot to like.

2026-09-02 • via Nuitee
S
Shari • couple • us
10
Modern clean comfortable and friendly staff
Pros:

Modern, friendly, large rooms, free wine HH, rooftop bar, jazz bar

Cons:

No views

2026-08-31 • via Nuitee
A
Antonio • couple • ca
10
2026-08-31 • via Nuitee
L
Luigi • solo_traveller • au
10
Give Morgan and michael a pay rise
Pros:

Morgan and michael in security we exceptional they went over and above for me .. I was injured on the flight to the US and could not have been taken better care of by them ..

Cons:

Morgan and michael

2026-08-25 • via Nuitee
M
Marco • family_with_children • it
1
Pros:

La posizione

Cons:

Le stanze sono totalmente non insonorizzate. Zero privacy

2026-08-23 • via Nuitee
I
inon-yefet • couple • il
7
מלון במיקום מעולה וברמה טובה מאד . אך רחוק מאד מ-5 כוכבים .
Pros:

קיבלנו את החדר 3 שעות לפני הצ׳ק אין 👏🏾
המיקום והמיטות .

Cons:

הצוות היה קר מאד

2026-08-23 • via Nuitee
B
Brandie • extended_group • us
10
Beautiful place to stay. Great location and friendly helpful staff. Has the rooftop bar and restaurant as well as jazz b
Pros:

Location was perfect

Cons:

The room smelled a little musty

2026-08-22 • via Nuitee
A
Anna • solo_traveller • am
10
2026-08-21 • via Nuitee
G
Garry • couple • gb
10
Pros:

Hotel was great.
Location is excellent.

Cons:

Liked roof top bar.
But can be extremely loud.

2026-08-19 • via Nuitee
N
Niklas • solo_traveller • at
8
2026-08-19 • via Nuitee
J
James • couple • us
10
Center of the universe
Pros:

Location

Cons:

Both my friend and myself were charged for mini bar items which neither of us ever take. I was in room 814 and he was in room 817.

2026-08-19 • via Nuitee