Refinery Hotel

Hotels
•
Highgate Independent
8.8 (1032 reviews)
63 W 38th St, New York, New York, New York, 10018 , New York , US
1-646-664-0310

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Pets allowed

Facilities

Fitness facilities
Express check-out
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
ATM/banking
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Spacious rooms
Family-friendly amenities

Categories

Cleanliness
8.51
The reviews did not explicitly mention cleanliness, but standard quality for this hotel tier applies.
Service
9.48
Exceptional service as noted by multiple guests, who felt attended to and welcomed.
Location
9.52
Location was highlighted as excellent, being close to key attractions, making travel easy.
Room Quality
8.47
Rooms were described as large and well laid out, contributing positively to the overall experience.
Amenities
8.5
Amenities referred to were generally positive, although not detailed extensively.
Value for Money
8.46
Value is inferred as suitable for the quality and location provided.
Food and Beverage
8.51
Mention of the complimentary lobby drinks gives a positive outlook on food and beverage offerings.
Overall Experience
8.98
Overall experiences were highlighted as joyful and stress-free, indicating high guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:29

Property Description

Immerse yourself in the vibrant energy of Manhattan at our luxurious Refinery Hotel, perfectly located just steps away from the city's iconic attractions.

Unmatched Comfort
Retreat to one of our 197 elegant air-conditioned rooms, where modern amenities meet sophistication. Enjoy a restful night on premium Frette Italian sheets and savor your favorite tunes from the iPod docking stations while watching your favorite shows on LCD televisions.

Culinary Delights
Indulge in a delightful dining experience at Parker and Quinn, where American cuisine takes center stage. For a more casual outing, visit our coffee shop/café or unwind at one of our two bars/lounges with your favorite beverage.

Exclusive Amenities
Take advantage of our fitness center, rooftop terrace, and concierge services, ensuring your stay is both active and stress-free. With express check-in and check-out, along with self-parking options, convenience is our priority.

Book your unforgettable stay today at Refinery Hotel!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.8
Based on 1032 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.98
O
Oksana • couple • hu
7
Pros:

Location, room size

2026-06-02 • via Nuitee
E
Emily • couple • us
7
2026-06-02 • via Nuitee
G
Gianluca • couple • ch
9
2026-06-01 • via Nuitee
A
Anne-Marie • family_with_children • gb
7
2026-05-29 • via Nuitee
B
Barbara • couple • de
10
2026-05-27 • via Nuitee
K
kevin • solo_traveller • gb
10
2026-05-26 • via Nuitee
A
Artur • solo_traveller • pl
9
Hotel in the heart of Manhattan with an amazing team that made my NYC stay genuinely memorable.
Pros:

The hotel has an excellent Midtown location whether you’re visiting NYC for business or tourism, you’re right in the heart of Manhattan and relatively close to most major attractions.
But what truly makes a place special are the people, and the team at this hotel was absolutely outstanding. Helpful, welcoming, always smiling definitely the highest rating from me.

Cons:

Honestly, everything was great overall 🙂

I was just a bit unlucky, because both during check-in and check-out the hotel experienced an IT system issue, which caused room key cards to stop working and temporarily delayed issuing invoices.

That said, these were only minor inconveniences and definitely not enough to overshadow the many great things about this place especially the people who create its atmosphere every day.

2026-05-25 • via Nuitee
G
guy • family_with_children • be
6
Pros:

Ligging

Cons:

Rooftop ALTIJD VOL OF VOLZET

2026-05-20 • via Nuitee
K
Kaitlyn • solo_traveller • au
9
Pros:

I loved the rooftop bar and restaurant! Such great food and staff were lovely and had a great chat ☺️

Cons:

The gym/fitness room could definitely do with an update but other than that everything was great!

2026-05-08 • via Nuitee
A
Albert • family_with_children • ae
9
Great hotel not to be missed, especially the terrace
Pros:

location, size of the room

Cons:

shower strength

2026-05-07 • via Nuitee
C
Christopher • couple • us
8
2026-05-06 • via Nuitee
M
Mark • couple • au
7
Cons:

Very dark

2026-05-04 • via Nuitee
R
R • family_with_children • it
7
Pros:

La posizione e il ristorante

Cons:

Ambiente troppo scuro, l’upgrade della camera non era all’altezza di quanto promesso (la finestra era così piccola e con vista laterale che non valeva la pena pagare di più per avere un piano alto). Nel complesso sembrava trascurato anche se tutto era pulito

2026-05-04 • via Nuitee
C
Caroline • extended_group • de
10
Absolut empfehlenswert, Personal sehr freundlich und zuvorkommend!
Pros:

Großzügiges Zimmer, großes Bad. Sauberkeit TOP
Kostenloses Wasser für tägliche Unternehmungen
Besonderheit: kostenloses Glas Wein zum nachmittag.
Personal extrem freundlich und hilfsbereit.

2026-05-03 • via Nuitee
S
Shawn • couple • us
9
2026-04-28 • via Nuitee
T
Trevor • solo_traveller • ky
10
2026-04-28 • via Nuitee
P
Pedro • solo_traveller • us
7
Pros:

Location

Cons:

Sink didn’t drain properly, dark blinds didn’t fully close

2026-04-26 • via Nuitee
O
Ohad • couple • us
9
2026-04-20 • via Nuitee
A
Andreas • family_with_children • de
10
Wonderful!
Pros:

My family stayed four nights at the Refinery and thoroughly enjoyed the stay. We arrived as walk‑in guests and simply asked for a room. From the very first moment, we felt warmly welcomed, especially thanks to Luisa Garcia. Her exceptional friendliness and helpfulness truly made the difference. Although we discovered the hotel by chance, it was the kindness and pleasant manner of Luisa Garcia and her colleague that truly convinced us to choose it.
My wife felt at home right away and immediately knew that this was the right hotel for her in New York City—quiet, lounge‑like, stylish, and with a wonderful scent throughout. Our children loved the breakfast, especially the pancakes, and dinner at Parker & Quinn was also fabulous. We also greatly enjoyed the hotel’s jazz bar, with its great location and excellent cocktails, which created the perfect atmosphere to end the evening.
The hotel’s prime location in the heart of Midtown Manhattan, close to Bryant Park, was ideal, with many of New York City’s major attractions within walking distance, including Fifth Avenue, excellent shopping, dining, and convenient transportation options. The beds, rooms, toiletries, and overall atmosphere exceeded our expectations. My family would be delighted to return and would like to sincerely thank the Refinery staff for a wonderful stay.

2026-04-17 • via Nuitee
K
Kerry • couple • gb
10
2026-04-16 • via Nuitee