The Westin Birmingham

Hotels
•
Westin
8 (297 reviews)
2221 Richard Arrington Junior Boulevard North , Birmingham , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Poor communication
Lack of breakfast options

Categories

Cleanliness
8.21
Overall clean but some rooms showed wear and stains.
Service
8.18
Mixed reviews; some staff were friendly while others lacked communication.
Location
9.72
Excellent location; close to BJCC and restaurants.
Room Quality
8.17
Some rooms were small and basic; amenities were lacking.
Amenities
7.2
Not much available; absence of restaurant and unclear breakfast options.
Value for Money
8.16
High price point but not meeting expectations in service and amenities.
Food and Beverage
5.71
Lack of breakfast options and no operational restaurant.
Overall Experience
8.68
Decent stay overall but specific issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:13

Property Description

Luxurious Amenities

Guests at this Birmingham hotel can enjoy a range of luxurious amenities, from lounging in the outdoor pool to mingling at the full-service bar. With a fitness center, business center, and expansive meeting facilities, every need is catered to with style and sophistication.

Culinary Delights

Indulge in a culinary journey at this Westin Birmingham, with options ranging from light fare and fresh-brewed coffee at Octane Coffee to classic American cuisine at Todd English P.U.B. The Lobby Bar offers a sophisticated setting to unwind with an extensive selection of wines, beers, and spirits.

Convenient Services

Convenient services such as free transfer to the airport, en suite video check-out, and a dog bed for furry companions ensure a seamless and enjoyable stay for all guests. Plus, with nearby attractions like the Birmingham Museum of Art, Birmingham Zoo, and Botanical Gardens, the exploration awaits just moments away.

Book now for an unforgettable experience at Westin Birmingham!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the airport transfer service has limited hours of operation. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8
Based on 297 reviews
Cleanliness: 8.21
Service: 8.18
Location: 9.72
Room Quality: 8.17
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 5.71
Overall Experience: 8.68
D
Deon • couple • us
10
2026-01-20 • via Nuitee
T
Terri • family_with_children • us
10
We enjoyed it very much
Pros:

We was in town to attend a concert at the Coca Cola amphitheater and it was close

Cons:

Traffic congestion checking in

2026-01-19 • via Nuitee
F
Frank • couple • us
8
2026-01-19 • via Nuitee
T
Toni • couple • us
10
Good stay
Pros:

The convenience of the location

Cons:

The price. Could have been at least $75 to $100 less

2026-01-19 • via Nuitee
B
Beverly • solo_traveller • us
4
It was alright...
Cons:

There was hair in the shower and the bed. Very gross.

2026-01-19 • via Nuitee
T
Tami • family_with_children • us
8
We will stay here again.
Pros:

This was a great location especially if you are going to the amphitheater for a concert like we did. Lots of restaurants in walking distance. A free shuttle to and from concert venue.

Cons:

We had two double beds not two queen. They were too small for us 4. That could have been an error on my part. I didn’t even know hotels had double beds anymore.

2026-01-19 • via Nuitee
V
Vinson • couple • us
10
2026-01-12 • via Nuitee
W
William L • couple • us
10
2025-12-30 • via Nuitee
J
Julie • extended_group • us
6
Room was small and basic, nice shower but body wash was completely empty. At 3 times the price I expected a better room.
Pros:

Location was awesome and we were able to cross over to the BJCC without going outside

Cons:

The staff were amazing, location was amazing

2025-12-20 • via Nuitee
D
Dashunta • couple • us
10
2025-12-19 • via Nuitee
J
JasonFromArizona • Solo travel • Arizona
10
A solid option in Birmingham!
Pros:

My second stay at the property and will definitely return next time Im in the area.

Aside from the convenient location, this hotel just gets it right. Friendly team members, comfortable rooms and flawless delivery of elite benefits.

The pre-arrival and on site welcome from Alyssa on their community engagement team was also appreciated!

I look forward to my future stays.

2025-11-07 • via Tripadvisor
G
gharaibeh • couple • us
1
2025-10-30 • via Nuitee
S
Shadrach • family_with_children • us
10
2025-10-29 • via Nuitee
L
Leonard • family_with_children • us
4
I will not be doing business with you again. The Westin brand has fallen in my eyes.
Pros:

There was no breakfast that I could see. I inquired, expecting breakfast for the price of the room. Instead, the front desk shipped to the Sheraton, next door, with no vouchers. It was a long walk that we didn't not expect and was easy to get lost. We left the hotel at that point very disappointed. Very little communication by staff. Lots of staff standing around with tons of disappointed consumers waiting to check in. We had an hour long wait to even get into a room at 4pm. Some guests had been waiting hours because they also were confused and uninformed. Check in times are not well communicated directly. What was emailed was different than the website. This failure, on the part of an organization to communicate something as simple as check in, starts the stay off on a bad foot.

Cons:

Poor communication and the absence of an organized breakfast ruined my past trust in the Westin Brand. I had expectations higher than Holiday Inn for those price points at least...The service received was, instead...confused, over-staffed, inexperienced staff, and organization comes off not consumer friendly as a result.

2025-10-22 • via Nuitee
F
Faye • extended_group • us
8
2025-10-16 • via Nuitee
D
Daniel • couple • us
10
2025-10-13 • via Nuitee
S
Shayla • extended_group • us
10
Loved the location! Friendly staff, clean!
Pros:

Location

Cons:

Pricey

2025-10-13 • via Nuitee
T
Tyrus • couple • us
10
2025-10-13 • via Nuitee
N
NEDRA • extended_group • us
10
Pros:

It was clean and most of the staff was friendly and helpful

Cons:

Nothing

2025-10-13 • via Nuitee
L
Lisah • friends
6
Pros:

The check in process was horrendous. Due to an event several roads were blocked, which was understandable. The problem lies with calling the hotel on 3 different occasions and getting 3 different sets of information on how to get to the hotel/ park/ check in. One one occasion they even told us a manager would come out to speak to parking attendants about or reservation, but no one ever came. This process took over an hour and a half.
No attempts were made to rectify this situation. I was only told ‘there is nothing we can do’ and ‘idk why they told you that’. Thanks

2025-10-12 • via Nuitee